I called in the morning and they had someone at our house early afternoon, the guy even put little shoe covers on which made my wife happy. Good guy, we are pleased.
Response from Hurlburt Heating & Plumbing:
Thank you for the wonderful review and for taking the time to share your feedback.
Overall Experience
Quality
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I've had other companies plumbing work and work on my furnace and air conditioner before but Hurlburt Heating is on a different level. The entire experience was perfect, other service companies could learn from them. I'll tell everyone about them.
Response from Hurlburt Heating & Plumbing:
Thanks for sharing your review with us and the community.
Overall Experience
Quality
Price
Convenience
Response from Hurlburt Heating & Plumbing:
Thanks for sharing your review with us and the community.
Overall Experience
Quality
Price
Convenience
Provided estimate to customer for installation of customer-supplied Delta fixtures including kitchen faucet, bathroom faucet, and shower components. Inspected current installations and discussed options, with customer indicating they will compare our quote with other estimates before making a decision.
Inspected property for reported water leaks. Identified water staining on closet ceiling that appears to be related to possible roof leak or attic moisture issue. Noted that staining appeared after roof replacement approximately 2 years ago. Recommended customer contact their roofing contractor to inspect for potential missed roof vent or leak point in recently installed roof.
Responded to no heat call where thermostat was not communicating with furnace. Diagnosed blower motor not spinning freely as primary issue. Inspected heat exchanger for cracks or holes with none found to be condemnable. Customer opted for motor replacement; part will be ordered and installed on follow-up visit.
Responded to emergency call for overflowing toilet in master bathroom causing flooding. Upon inspection, determined toilet was severely clogged. Offered two solutions: immediate installation of available toilet with larger flush valve or temporary unclogging with recommendation for special ordering a toilet with 4-inch flush valve and wider trapway to prevent future occurrences. Customer opted for temporary resolution and will order specialized toilet for future installation.
Replaced customer-supplied 40-gallon electric Rheem Performance water heater due to rust damage on the bottom of the original unit. New installation completed with all necessary plumbing connections and properly positioned on a drain pan in the utility area.
Diagnosed and replaced failed tub spout diverter that was preventing proper shower function. Customer supplied the replacement tub spout which was successfully installed and tested to ensure proper diversion of water flow from tub to shower head.
Successfully replaced damaged fintube section in basement utility room and repaired associated baseboard. System now has proper flow through the blue valve assembly with all PVC connections secure and properly insulated.
Conducted comprehensive plumbing inspection of residential water system. Evaluated Bradford White water heater and Well-X-Trol pressure tank for proper operation. Assessed condition of existing iron filtration system that was previously quoted for replacement.
Responded to a reported shower leak causing water damage to the lower level. Upon inspection and opening the ceiling, determined the issue was not plumbing-related as the entire roof area was wet with no plumbing fixtures present in the vicinity. Advised customer to contact their roofing contractor or a restoration specialist to address the water intrusion from the roof.
Successfully installed a new auto fill valve and backflow preventer on Bosch boiler system. Filled system to manufacturer specifications, conducted operational testing, and confirmed proper functionality of the auto fill mechanism. System is now running correctly with all components operating as designed.
Responded to service call for a leaking geothermal system that was recently installed. Identified a dripping valve on the pump station and resolved the issue by tightening the packing nut, successfully stopping the leak. Documented the repair with photographs of the system installation for service records.
Responded to a no hot water call for a tanked water heater. Diagnosed ignition system failure with no spark to light the pilot. Disassembled and cleaned the pilot assembly components, but unit remained non-functional after reassembly. Presented replacement options to customer for their consideration.
Responded to service call for leaking water heater. Upon inspection, determined the top heating element was compromised with a bad gasket causing the leak. Confirmed tank integrity was sound with no structural issues. Replaced the defective heating element, resolving the leak issue and restoring proper operation of the HTP water heater.
Successfully installed an LF25 Gas Unit Heater as a like-for-like replacement, reusing existing gas lines, electrical connections, and venting system while installing a new vent cap. Unit was mounted and tested properly, but installation remains incomplete due to missing thermostat plug-in component, which will require a follow-up service appointment.
Responded to customer concern about water treatment system double cycling. Upon inspection, determined the carbon filter and water softener were cycling on the same day as designed. Verified system functionality was normal and explained proper operation to customer, resolving their confusion about the cycling schedule.
