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My honest opinion is they were not only on time, I was late getting home, did not answer their courtesy call, so needless to say Brian and his acomplist introduced themselves and so welcomed to come in. When I got home maybe 10 minutes later they had found the problem and fortunately the part needed within the hour they had the problem fixed and an ever so working furnace. We are so Thankful Hush Air and Brian and his CoWorker were so Professional/ Helpful I would recommend them in a minute. Once again Thanks Jerry