Mr. Germaine Allen was exceptional at explaining everything and showing me what was wrong with our HVAC. He was patient and speedy and very clean. He told me about renewing our service plan, which I did because of his recommendation. He explained what filters I should use and when I should call back for service. He was above and beyond with his customer care and service. Very friendly, smiling and easy to talk to. Thank you so much for the quick response to me unit and helping my bad morning of a leaking HVAC turn into a fantastic day! I feel confident and in good hands thanks to your company employeeing such amazing technicians like Germain Allen!!!! 👍🌟🌟🌟🌟🌟