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Thor did the job professionally. The repair was completed.
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The tech was great. Explained everything he had done and why he did it.
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He was very polite and explained everything that he was doing in detail.
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Ruben was very personable, knowledgeable and informative. He answered questions, addressed our concerns and explained what he had done. He is an asset to the Hyde family and gives amazing service.
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Both gentleman were amazing. Do polite and professional!!!
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Thank you for your help once again! Ruben was very knowledgeable, professional, courteous, answered all questions etc.
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Barry went through the settings on our new thermostat step by step. He also connected it to our WiFi network by using the app, and answered all our questions. I know I’ll be able to make any adjustments I need because of Barry’s instruction.
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Maurice arrived promptly and performed a very thorough preventative service on my HVAC. I like the way he shares information and I can tell he’s very passionate about his work. Will definitely request him for my next bi-annual service!
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Overall Experience
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Overall Experience
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Upon arrival outdoor unit not turning on with further investigation found a tripped water safety switch. Client also had a very restricted filter. After cleaning out condensation line multiple times and changing out customer supply filter was able to get system up and running in cool mode. System is now working with specifications inform client that due to a lack of maintenance multiple problems had occurred. Client will also like receipt sent via mail
Talked to client going to finish conversation tomorrow about the units
Update estimate with hard wired thermostats.
Upon arrival outdoor unit, not turning on, with further investigation, found a blown disconnect . Informed client will need to replace before continuing diagnostic. Client agreed to have disconnect replace after doing so was getting power to outdoor unit could hear compressor trying to turn on but struggling added a hard start kit and got system up and running system is now cooling down the house properly refrigeration levels as well as power levels are within range
PTU on 2010 ruud split system and 2010 carrier split system. Furnaces are located in attic, customer changes own filters. Cleared all electrical components of dust and debris, verified proper sequence of operation, found system serial number. 63373 pounds low of R410A refrigerant, as well as capacitor out of range and starting amps, exceeding specifications, added 3 pounds of refrigerant to bring system back into specifications and will send over estimates for capacitor and hard start kit, found all other components and systems to be within specifications and cooling and operating properly at this time service.
Client had thermostat in the off position. Set thermostat to cool and checked condensing unit. System is operating in cooling properly. Left thermostat set to 75° per client. Recommend installing new thermostat that is easy to operate.
2023 Lennox split system that serves living area was issue system. They stated they had it set for cool and only the blower motor was running, no cool air out of vents just recirculating indoor air. Tested thermostats (Honeywell 6000 older model) to confirm which system it serves. Was able to confirm it was the 2023 Lennox system with upflow ultra low NOx furnace in garage, condenser on side yard in gated area with second system condenser. Lennox condenser. #2158. Checked all vitals: voltages, motor amps, refrigerant charge and temperature split. Did not find anything that would cause this besides maybe some minor brown out, they stated maybe nothing was cooling at one point but house’s power stayed on. Checked and no float switches that could cause intermittent shut off of condenser. Did find 16x25” pleated 3M filters double stacked at filter rack. Removed on as this can cause serious airflow issues, low pressure refrigerant numbers, icing, overheating motors. Went over our Hyde’s Com
After Diagnostic found low voltage short at condenser fix short unit is up and cooling
I Performed Maintenance on the Cooling System. Also replaced a 20x24 and 14x14 Filters. The system is a 2009 3 ton model located in the master closet attic and outside on the ground. I also flushed the condensate drain. I found that the ductwork is in very poor shape. Recommended replacing ductwork throughout the home and client agreed. Office to call client to schedule duct replacement. Scheduled next Maintenance visit online for Friday September 18th 2026 between 2-5 pm.
Performed annual cooling maintenance on a 2019 American Standard Gold 4-ton split system. The FAU is located in the master closet attic access. Replaced the 20x30 and 14x14 filters and followed full sequence of operations. Checked voltage, amperage, capacitor, hard start kit, temperature split, and refrigerant levels. Cleared the condensate drain line from the exterior termination and rinsed condenser coils. Found the 35µF capacitor reading 0µF; the system was still starting due to the previously installed hard start kit, however the compressor was running at high amperage (17.6/20A) because it was operating primarily off the start kit. Informed client of findings and recommended replacement. Replaced the capacitor under part warranty (labor not included). Cycled and tested system after repair; compressor amperage reduced to 14/20A. Verified Nest thermostat operation. System is cooling properly at time of service. Client paid for HFCP via credit card.
Installed two ultra surge protectors. One in the main panel and the second in the sub panel.
Upon arrival, client stated unit began to operate and cool again. Checked all electrical components and found system to have a weak capacitor, causing condenser fan motor to overheat and shut off. Installed new capacitor and also check refrigerator levels. System is operating and cooling properly at this time. Also signed client on an annual comfort club.
Performed a cooling maintenance on a split heat pump. Cleared condensate drain line, washed outdoor unit and replaced filters. Performed service on all smoke detectors, cleaning them with CO2 tank. All smoke detectors are functioning properly without issues or unnecessary beep alarms. Checked duel run capacitor, running amperage and starting amperage on all motors. Recommend installing equipment surge protection on unit. Estimate sent via email.
Performed annual cooling maintenance on two (2) 2015 Payne split systems. Replaced one 14x25 air filter. Verified 20x25 filter had already been replaced by homeowner. Followed full sequence of operations for both systems. Checked refrigerant (Freon) levels. Measured temperature split. Inspected electrical components. Cleared condensate drain lines to ensure proper drainage. System S#2727: Refrigerant level found slightly low. Recommend adding approximately 1–2 lbs of refrigerant. Capacitor rated at 70/7.5 µF tested at 63 µF. Capacitor is below acceptable range and recommended for replacement. An estimate was provided to the homeowner for refrigerant adjustment and capacitor replacement. Homeowner will discuss with spouse before proceeding. Both systems were operational and functioning properly at time of service.