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We recently had our heater fixed by James Burrell. He was professional, courteous and knowledgeable. He was able to find the problem. Order parts and then fix our heater.
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Jonathan was so informative and patient with us. He is amazing
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James, our technician, was prompt and on time for the appointment. Once here, he quickly diagnosed the issue with the HVAC system and had the parts necessary to make the repair. I think the longest part of the service was waiting for the thermostat to calibrate, during which time he checked to see if there were any other items that needed to be addressed. Great job and very friendly.
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Overall Experience
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The service we received was excellent as was the technician. Taylor was thorough, informative & cleanly.
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Eli showed up on time (actually early) and worked diligently until the job was completed to our satisfaction. We were very impressed to see his willingness to make adjustments to be sure that we felt good about the job.
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Thor was very knowledgeable, polite and did an excellent job in solving our issue.
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I really liked Daniel Galvan, very nice and professional and answered all my questions honestly. Thank you Daniel!
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Found the problem and fixed it.. and he’s very courteous.. wore his booties inside and took time to listen to our issue
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🔧 Service Summary • 🚨 Demand Service: No Cool • 🏠 Client reported tenants heard loud noise from equipment • ❄️ Thermostat set to cool; system blowing room-temperature air • ⚙️ Outdoor unit: condenser fan motor operating, compressor not running • 🔍 Checked capacitor and re-energized system • ⚠️ Compressor found internally damaged, making grinding noise and not compressing • 🌡️ No cooling inside due to failed compressor 🛠️ Next Steps • Informed client of findings • Tech to contact AC Pro on Monday for compressor ETA • Will follow up with client Monday • 📎 Estimate attached for compressor replacement Client not interested in membership at this time System 2023
Performed a heating maintenance on 2013 American standard furnace, Filters located inside unit, fua located in laundry room small closet upflow, changed filter, flushed condensation line through jones valve, on fau followed sequence of operation, checked for amperage and voltage, checked for blower speed, check for any loose connections, check for temperature rise, everything within range also cleared dust accumulated inside electrical component. System is working within specification in heating at the time of maintenance.
🔧 Service Summary • 🚨 Demand Service: No Heat • 🏠 Client reported blower runs but only blows room-temperature air • ⚙️ Thermostat set to heat; blower energized indicating possible lockout • 🔍 No fault codes present; all heating safety sensors tested OK • 🔁 Equipment reset, but blower continued cycling on its own • 🧪 Jumped unit at control board: inducer motor started then shut off • 🔌 Wiring and Molex connectors checked and secure • ⚠️ Control board heat relay clicking on/off intermittently • 🔥 Heat briefly engaged once, then failed 🛠️ Recommendation • Recommend control board replacement • Furnace is 24 years old; advised against further investment • Client has home warranty and will contact provider ❄️ / 🔥 Status • AC: Operational • Heat: Not operational
Performed a heating maintenance on a 2020 American standard gas furnace, Filters located throughout house ceiling, fua located in attic, attic access outside house, upon arrival pvc pipe was cracked proceeded to notify HO and gave me the ok to replace the male fitting and 2ft of pvc also, changed filter, flushed condensation line through jones valve, on fau followed sequence of operation, checked for amperage and voltage, checked for blower speed, check for any loose connections, check for temperature rise, everything within range also cleared dust accumulated inside electrical component. System is working within specification in heating at the time of maintenance.
🔧 Service Summary • 🚨 Demand Service: System in hard lockout • 🏠 Client directed me to 1050 — thermostat showed hard lockout • ⚙️ Reset outdoor unit to perform diagnostics 🔍 probable cause • High-pressure switch opened multiple times, causing lockout • Possible causes reviewed: refrigerant overcharge, fan failure, airflow restriction 🧪 Testing • System placed in test mode for cooling 20 minutes • Refrigerant pressures normal • Fan motor and compressor operating normally • System ran in heat mode for 10 minutes with no issues 🖥️ Thermostat • No alert history • Current alerts: ⚠️ 80.01, ⚠️ 184.08 ✅ Status System operating normally at time of service.
Performed a heating maintenance on 2019 roof top package unit, changed filter, filter located on hallway ceiling, flushed condensation line, on unit check for amperage and voltage, followed sequence of operation, check for carbon monoxide, check for capacitor, check for temperature split, everything within range also clear out dust accumulated inside electrical component area and rinsed unit coil. System is working within specification in heating at the time of maintenance.
Found 1050 thermostat in fan mode circulate. Put to auto so client wouldn’t hear blower running.
Performed a heating maintenance on 2007 York unit furnace, Filters located inside filter rack, fua located in house hallway closet upflow, changed filter, flushed condensation line through jones valve, on fau followed sequence of operation, checked for amperage and voltage, checked for blower speed, check for any loose connections, check for temperature rise, everything within range also cleared dust accumulated inside electrical component. System is working within specification in heating at the time of maintenance.
Demand Heat issue On arrival found thermostat set to 74° Client wants thermostat at 78° Placed thermostat on a permanent hold Walked client what to look for when he’s adjusting temperature Offered to replace thermostat with a bigger screen Client is unable to purchase thermostat at this time ✅ System is heating and thermostat set to hold ⚠️⚠️ Client is elderly and can’t see very good Thermostat has a very small screen and no light
Performed a heating maintenance on a 2007 90% carrier furnace, Filters located inside día, fau located inside house hallway closet, changed filter, flushed condensation line, on fau followed sequence of operation, checked for amperage and voltage, checked for motor speed, checked for capacitor, check for carbon monoxide, check for any loose connections, check for temperature rise, everything within range also cleared dust accumulated inside electrical component. System is working within specification in heating at the time of maintenance
Homeowner has (2) gas furnaces , one in kitchen attic access, the other in garage access, garage unit for guest rooms side of home, kitchen area furnace for living room partially and master bedroom side of home. Guest rooms and dining room with garage furnace were too hot to them. Was getting. 130°+ with high velocity. Adjusted gas pressures lower end of manifold pressure and found speed two in medium hi, per specs I switched to low. Getting 40° heat rise, no limits going off. For master bedroom issue, they were getting cold at night with furnace running. I confirmed it is running in heat, and not in cool. Only one supply but they said no issue cooling in summer. Supply temp was about. 107° and speed tap on low. I switched speed tap to medium hi and got much better heating, now they could feel it near their bed. Homeowner stated it felt better as well. Adjusted a little to keep it all within manufacture specs. Both systems are now heating properly and within manufacture specs/design b
Arrived at customer’s home to remove beeping smoke alarm and inspect vent for ac system. Removed smoke detector from ceiling and inspected vent and found that there was no filter in return vent. Will discuss with Barry to formulate a plan for resolving customer’s issue.
Today’s an annual maintenance consisted of one Lennox furnace located in the attic access. I first began with replacing all three filters in the home, which ensures that there is proper airflow, circulating back to the system at minimum restrictions. I then make sure that the Honeywell thermostat is properly calling for heat and turning the unit on safely all of the heating sequence of operation successfully checked out, ensuring that the home is being warm to the desired temperature the amps on the system are in the correct range ensuring that there is a controlled voltage being used throughout the unit to properly warm the home to the desired temperature. The condensation line is cleared and dripping properly at this time overall, this Lennox furnace is operating to the manufacturer standard at this time of preventative maintenance.
I Performed Maintenance on the Heating System. Also replaced a 20x30 filter. The system is a 2025 Heat Pump System. I also flushed the condensate drain. I advised client about installing surge protection and gave estimate options on whole house or equipment surge protection and client elected to have equipment surge protection installed. Advised client that office will contact client to schedule me back out to install surge protection. Also scheduled next Maintenance visit online for Wednesday July 15th 2026 between 11-1 pm. The system checked out operational at the time of the service.
Member was not home, office called member and member said she will need to reschedule, look at install photos and photos that are needed have been documented in new install, office will resubmit requested photos.