I have a 12 week old at home and my AC went out last night and it's supposed to get up to 93 today. I called first thing this morning and they were able to squeeze us in for a service/repair. It means so much that they did this for my son to make sure he is comfortable. The whole team was amazing from the guy that answered the phone and the technician! I even bought the service plan because I am so excited to do business with you guys.