Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
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Price
Convenience
Simply put, if it were not for Mark, this review would have a much more sour tone because of a past experience. However, let me be clear, not only was Mark thorough, professional and empathetic. He was very clear in what he was doing and WHY he was doing it. He resolved our issues and didn’t leave until we had heat and hot water. My family is very grateful! Thank you Mark! The ratings below are based on our collective experience with Innovative and does not reflect how pleased we were with Mark. He gets 5 stars across the board.
Response from Innovative Air:
Thank you Kindra. The technician prior to Mark has been removed from the company as a result of your experience. We set the bar high and do not settle for anything less. We appreciate your patience and the kind words about Mark. He is a fantastic technician. Thank you for allowing us to return and resolve the issue. We apologize for any inconvenience. Michael
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I was upset that the team that was here in July turned off the Boiler while replacing the Hot Water Heater. This is all understandable, but they never turned the Boiler back on and opened the main ball valve back on. I was very satisfied with Lorenzo in how thorough he was explaining the issue. I have now marked all the Ball Valves to note each position.
Response from Innovative Air:
We apologize for the inconvenience. Thanks for your patience. Michael C.
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Innovative Air Solutions is the only HVAC company I use. I highly recommend as being consistently reliable. The members of their service team are knowledgeable, experienced, thorough and polite. The customer service team is professional, experienced and always helpful. I have been a customer for over 20 years. My current service representative, Richard, is absolutely the best.
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Nigel was polite and professional throughout his service visit.
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Response from Innovative Air:
Thank you Serge. Very hard to to have excellent service technicians and not be priced right for success. The labor market is limited, and skilled technicians that are safe to be in the home are far and few between nowadays. The best deserve to be paid the best. As wages increase, and inflation burns through, we have remained at the same pricing since Covid. Only material cost increases have been handed down. Please always be on the look out for coupons and special offers that we put together monthly for our existing customer base via postcards. Thanks again for the business and the feedback. We appreciate the opportunity.
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Customer has no heat from newly installed boiler: * Check boiler at arrival * Found all zones calling at taco Panel and circulator pumps are on and running * The boiler is off and the system is cold * Check and confirm that the zoning panel and switch is closing to the boiler * Check the low water, cut off and found that the end switch was not closing on the low water cut off * Found that the light on the low water cutoff was off when it should’ve been illuminated * Shut power to the boiler * Return power to the boiler and the light is on on the low water cut off and the boiler tries to fire multiple times but fails and the light turns back off on the low water cut off * Disconnected low water, cut off from boiler and wire system bypassing external low water cut off * Test system operation operations, multiple times with customer conforming normal operations * Boiler cycles on and off multiple times with the Mann call from thermostat and satisfies that temperature * All supply and ret
Upon arrival inspected boiler. Boiler is on/running for a demand of hot water. Once boiler demand stopped for hot water. Checked Aquastat setting adjust Aquastat to have boiler switch demand to call for heat. Check circulator pump. Check flow at supply and return. Ok Ran and monitored heating operation. Checked all radiator with customer to be okay. Explained to customer that boiler was calling for a demand from the indirect hot water storage tank. Once tank is filled demand will switch to run heat. System is back up to normal operation @ this time. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-2824A03014914353A4E6A6CCD54DC865
Today I arrived on site Boiler Issue: Responded to a call regarding an E04 error code on the boiler. System Check: Identified the E04 error code on the unit. Resolution: Reset the boiler. The system is now back up and running. Zone: The boiler supports the heating system for the entire house. When arriving at the client's property. The client was not on the property. Moments later the client arrived at the proposal. I proceeded to verify the system. I found the unit in lockout. I proceeded to check the high limited temperature switch. Reset unit, the unit began to operate normally. I showed him and explained to the client about the system situation. I also found the 1st floor area not heating. Bleed the waterline of this area. The 1st floor area began to heat up. I also offered and told him about our service contract. The client said to send him the estimate to let us know. I recommended the client to schedule the appointment to do the system tuneups. The client said he wi
Customer has no heat in home: * at arrival confirm that thermostat is calling for heating indoor temp 61 and set for 74 * check boiler in basement * confirm that the circulator pump is not running and the pilot light is out on the boiler * After further diagnostic found that the boiler was not receiving a call from the thermostat * When the thermostat was bypassed and jumped out, the vent damper opens, and the circulator pump turns on, but the boiler remains off due to the pilot light being out * Also, while visually inspecting the boiler, noticed that the expansion tank seemed full of water- We brought it to the customers attention that after the thermostat and the thermocouple replacement it is possible that the boiler may leak water onto the floor and expansion tank replacement is needed * She approved the thermostat and the thermocouple replacement on her system * Removed existing thermocouple from boiler And disconnected from gas valve and pilot assembly * Perform full maintenanc
Diagnose the relief valve is popped and releasing water from the boiler. The expansion tank is defective. Discussed issues with homeowner and recommended a replacement of the boiler. Homeowner wants to move forward with replacing the boiler due to the issues and age of the system and for reliability turned gas supply off And also turned electrical power supply off to boiler for safety concerns View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-E8AE0AC3E84D4C09A4F17CF1D80C1E21
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-BF24C8F9F7524C60B5213418EFA32816 Diagnosed that the blower motor is grounded and is tripping the circuit breaker. Also this system is over 15 years old and the burners are corroded. Highly recommend a replacement of this system due to age and safety concerns office personnel. Please follow up with pricing for the fan motor and Burner cleaning note System is Not operational and there’s no way to physically test the system please see photos and videos for further details. Left gas supply shut off as found gas was off by gas company. Also left power supply off to system for safety concerns.
Heating Maintenance on 34yr old Trane Gas Furnace system. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced. x1) 16x25x1 provided by customer Check and clean ignition Assembly-ok Check and clean- flame sensor/Flame rod-ok Check and tested hot surface igniter Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures split Performance-ok Check and clean condensate water traps-ok Check Humidifier-N/A Old Fashioned. Customer plug in when ready to use Hum water panel- N/A Check and run Thermostats- operating at this time. Inspected water heater Check for water leak- no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Ran system, left system operating well
Today I arrived on site to address issues with the high efficiency boiler. Service Actions: Identified the igniter and flame sensor as malfunctioning. Replaced the igniter and flame sensor. Verified the heating system is now operating correctly. Upon arriving at the property, I informed the client about the repair scheduled for this day. The client confirmed that she was waiting for us. I proceeded to check the boiler unit. I proceeded to disassemble the gas valve assembly of the heater exchange. I proceeded to disassemble the igniter and the defective flame sensor of the unit. I proceeded to clean the work area. I proceeded to install the igniter h the flame sensor of the unit. I made all the necessary connections and adjustments to conclude with the installation. I concluded with the repair. I started the system and monitoring for a few minutes. The system did not fail or malfunction during monitoring. I showed her and explained to the client about the result of the repair. The clie
Upon arrival spoke with customer who’s informing me that thermostat keeps running even after temperature has been met. Inspected Nest thermostat settings. Customer had fan on / running continuously. Disengage fan settings. Ran and tested heat for both 1st/basement zone and 2nd/3rd floor zone. System is shutting down when temperatures are met. Both zones are normally operating @ this time. Ran and monitored x2 system, system is left operational. It was recommended by previous technician (William Dank) for customer to have duct cleaning and sanitizing done for 2nd floor system. Customer is looking for a follow up from office to schedule duct cleaning and sanitizing. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-DA6ECE2823F745B0B0C8F28A40B34D48
To replace the thermocouple Perform maintenance on one Burnham hot water boiler removed and clean burners and standing pilot assembly replaced thermocouple checked expansion tank and pumps. Also performed combustion analysis left system working.
Gas Furnace systems.. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced 210 Aprilair Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- washed out. Check and cleaned Humidifier-ok Hum water panel- replaced with a new one provided by the customer Check and run Thermostat- operating at this time. Inspected water heater Check for water leak-no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Left system off at this moment. -/-/-/-/-/-/- Notes This system was diagnosed with
Heating Maintenance on x4 Gas Furnace systems. x3 Carrier Furnace x1 Trane Furnace Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced. x2) 14x28x1 (x1) 12x24x1 & (x1) Aprilaire #310 High efficiency filter Check and clean ignition Assembly-ok Check and clean- flame sensor/flame rod-ok Check and tested hot surface igniter and rollout switches Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures split / temp rise Performance-ok Check and clean condensate trap-ok Check zoning operation- ok Check and run Thermostats- operating at this time. Inspected water heater Check for water leak- no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Ran and tested s
Performed heating maintenance on two Birnham boilers one hot water and one steam removed and clean burners and igniter and standing pilot replaced thermocouple on hot water boiler. Remove pressure control and cleaned on steam boiler. Also, reset water feeder. Highly recommend to replace main steam vent located in basement also recommend to replace steam vent located first floor rare right hand side radiator. Also performed maintenance on three heat pumps replaced filter filters 16 x 20 by 1 18 x 25 by one 14 x 30 by one and 12 x 12 by one checked refrigerant pipe temp and blower wheels also check electrical and mechanical components left system functional View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-CDDAF44E34794FCDB2394D066D3CE79A To replace the thermocouple for the hot water boiler
Gas Furnace system. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced FR media filter. Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- washed out. Check and cleaned Humidifier-not working Hum water panel-N/A Check and run Thermostats- operating at this time. Inspected water heater Check for water leak-no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Run system, left system operating well at this moment. -/-/-/-/-/-/- Heat Pump System. Perform A Tuneup on Heat Pump
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-9B24D8EC28644C9789D4D2E3243941DA return to ohm out control board on third floor system: * call into RJ Murray tech support * while waiting for them to confirm and get back to us- we did a test installing a T4 thermostat and switching relay and having the thermostat control the fan function and tested system operations in both heating and cooling * the condenser and indoor fan run in cool mode * the switching relay engaged with a call for heat/ hydro coil hot and blower on and running RJ Murray is recommending to replace the wire harness that connects to the control board and goes to the hydronic heating harness- not because it showed it was bad but it’s the only thing not changed he stated. we gave the customer options and she would like to proceed with the wire harness replacement