Lorenzo arrived on time and completed his work very quickly. He also answered all my questions.
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Lorenzo is Always reliable, friendly and polite. excellent service
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I was upset that the team that was here in July turned off the Boiler while replacing the Hot Water Heater. This is all understandable, but they never turned the Boiler back on and opened the main ball valve back on. I was very satisfied with Lorenzo in how thorough he was explaining the issue. I have now marked all the Ball Valves to note each position.
Response from Innovative Air:
We apologize for the inconvenience. Thanks for your patience. Michael C.
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Mark was courteous, professional and really focused on the safety of our boiler.
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View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-03E84A41D3264AB4AB80CD08433C092E Customer has a Leak from the domestic hot water heater: The customer had some work being done in the basement, and the mixing valve was knocked into and started leaking At arrival, there is a container underneath the mixing valve catching water- Study drip from union With two wrenches, secured the connection on the mixing valve after the temperature gauge to stop the water from leaking The system was tested and monitored for over 20 minutes The domestic hot water was run in the home And no water is leaking from the mixing valve. Also, when the hot water is off at the fixtures, there is no water leaking from the mixing valve. Customer is here to see that the drip is No longer than customer is going to monitor to make sure it does not come back If it does come back, it would require replacing the 1 inch mixing valve, which does not appear needed at this time
To replace the main steam vent and the vent located on the radiator in the rear right side radiator To replace the steam vent on the living room radiator
Today I arrived on site **Water Feeder Service:**Replaced the auto feeder with back-flow prevent and PRV. Parts were replaced as provided by the customer. This equipment services the heating and DHW systems. Upon arriving at the property, the client directed me to where the heating system is. The client explained to me that she has been experiencing a constant water leak from the PRV of the boiler unit. The client mentioned that the EXP #30 and the PRV were recently replaced. Since then the client has been experiencing a drip of water from the PRV. The client mentioned that she needs this situation resolved as soon as possible. The client chose to buy the pieces and provide them to be installed during this visit. I contacted the office and informed him of the situation. The office approved that the repair be done on this occasion. The client provided the necessary parts to make the repair. -Auto water feeder With back-flow prevent. -3/4 PRV 30 psi. I proceeded to disassemble the defec
Arrived at location they need a plumber because water from the second floor bathroom is leaking to the first floor hallway explained that the office informed me that the earliest time is Thursday and that the ceiling and or walls will need to be opened up the wife agreed to make the appointment for Thursday
Heating Maintenance on Trane Gas Furnace system. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced. x1) 20x30x1 Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump-ok Check and cleaned Humidifier-Cartridge & Cabinet Hum water panel- #45 Check and run Thermostats- operating at this time. Inspected water heater Check for water leak- no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Ran and monitored system, left system operating well at this time. View visual findings from this jo
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-B277873CB8D34702A1465AB0884D0FC8 Customer has no heat in the entire home: * Check boiler at arrival found zones calling for heat, but the boiler is off * open boiler and check system * found pilot out on boiler * try to relight pilot (3) times- pilot will not stay on * removed existing thermocouple and replaced with brand new * relight pilot- Pilot stays lit first try * Reinstalled all burner tubes, and flame guard, and return power to boiler * Call for heating from thermostat: Boiler fire is normal operations * Cycle boiler on and off 5+ times: Main burner shuts down and pilot remains lit each and every time * Monitor operations and watch system Satisfy a temperature of 180°- Main burner shuts down and pilot on * cal for heating from another zone to fire system again and watch it satisfied at temp and pilot remains on- Normal operations * Heating is back up and running
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-0EC921D28F2348E0AB98C3B78B0FE60C Customer has no heat: Found a pilot Light out on the boiler at arrival- The thermocouple has been replaced multiple times, but pilot continues to go out. Shut power to the system and removed all burner tubes from the boiler * try to relight pilot inspecting flame- very weak flame * Disconnected supply gas tubing to pilot assembly from gas valve and pilot assembly * Inspected pilot assembly on burner * Found that the gas orifice was plugged up with dust and debris * The gas orifice is unable to be removed from the pilot assembly- fixed * Clean the gas orifice inside of the pilot assembly With detailing brushes and blew out with compressed air * reinstalled gas tubing to pilot assembly and gas valve and secure all connections * installed thermocouple back in pilot assembly and gas valve and secure connections * check for leaks- none * re-light pilot- pilot flame is much st
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-C8ABF4F3C8F64310B651240052E29B0F Customer has a leak from the domestic hot water indirect storage tank: * At arrival check tank- The leak is coming from the system, relief valve * Connect pressure gauge to the tank to check current pressure- we’ll blow rating and constantly dripping water * bad relief valve on system * test the DHW expansion tank- the tank has also failed and is holding water in the bottom of the tank * both the expansion tank and relief valve need to be replaced on the indirect tank * office to follow up with pricing and availability For the time being connected the customers shop vac hose to the drip leg on the relief valve and have it draining into the floor drain in boiler room so customer does not have to monitor system until repair is made
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-DDC78CEDF3CE46FCA4657B94D22E8C41 Customer has no heat on the first floor of home: At arrival confirmed that the thermostat is calling For heating- With the set temperature well above the indoor temperature The blower motor is not running and no airflow is coming from the vents check Boiler room first and found that the Argo panel is receiving a call from the air handler and the circulator pump for the first floor is on and running Check the air handler in the crawlspace- The blower motor is off When starting to perform diagnostics, the blower motor turns on for a brief moment and then shuts off- This cycle continues multiple times until the blower motor does not turn back on Then the call drops for heating, There is no call for Heat at the Argo panel, but the blower motor is constantly on and running Then the heating coil engages and the blower motor stays on and running, and the heat is working normally
S/w thermocouple-replacement Upon arrival inspected boiler. Saw that there’s no flame @ boiler from thermocouple. Tried to relight thermocouple multiple times would not stay lit. Check gas valve to verify that 24 volts is going to gas valve. Cracked union to verify gas flow. Check safety switches, spill switch and rollout-ok Remove and replace thermocouple, new thermocouple is staying lit but flame is very low. Shut power to boiler once more and remove burner tubes. Adjusted thermocouple, remove and blow out gas tubing. Re-install burner tubes and checked gas pressure. Gas pressure has improved a little bit stronger after clearing tubing. Boiler fired on/running monitor boiler operation. Check flow @ radiator. System is heating up and back to normal operation. Should boiler fail once more need to check and confirm gas pressure and or verify that gas valve is not failing intermittently. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-2B36D9FE4F45466C93
Maintenance Maintenance boiler 1 Gas Hot Water Boiler: Burnham Series 2 and x2 Air handler units with Hydro coils. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners and heat exchanger- ok, vacuumed-ok Check and clean flame sensor and ignition Assembly-ok Check porcelain for crack or carbon buildup. Check igniter electrode gap. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; Performance-ok Check and run Thermostats- operating well at this time . Check zoning operation-isolate and run zoning. Check circulator pumps-ok amps and voltage check. Check for water leak no leakage at this time. Run and monitored for good operations. All zones are fine supply and return lines getting hot. Perform check for 50gal HWH. Check for water leak, no leakage at this time. Chec
Performance a tuneups on x2 AprilAir Humidifier units. Check and cleaning interior of the Humidifiers-okay Check and secure all wiring connections-okay Check and secure Stats Controls-okay Check and Flush drains lines-okay Check and adjusted water supply for both Hum-okay Check and replace water panel- okay #35 note: water panel were provided by the customer on this occasion. rant and test both Humidifier units. no issues at this time. set humidity level for both units at 35 percent. I showed you and gave you some details about the work done on this visit. The client was satisfied and thanked the work done on this occasion. I recommended and provided him with information about our service contract. The client said that she will talk about this with her husband to agree. The client said that she will contact us if she needs our services. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-340C44210D7844748A7009D0FA350A18
Return visit to replace evaporator coil the the 2nd floor air handler. This air handler is located on the 3rd floor kneewall behind the bed. System was pumped down and Power was shut off at air handler. Removed old coil and installed new evap coil. System was pressurized and checked for leaks and no leaks were present. Vacummed was pulled and charge was released. When restoring power to air handler found that the air handler has no power. Found a breaker on the 3rd floor was tripped. When trying to reset the breaker the breaker would not reset. Need an electrician to replace breaker and system needs to be tested. Issue was explained to customer he is trying to get an emergency electrician tonight will follow up with us office to follow up. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-C3348659E4DA496D82060AC374DC2287
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-A95A5AE4E9C149FDBA7E91180DF80252 Customer has a leak from her water heater: The water heater has been shut down by one of her family friends. This water heater is from 2011 and well beyond its average life expectancy. The supply water feed to the water heater is closed- Open supply water and within seconds water is leaking out of the bottom of the water heater and onto the floor- Close supply bulb valve feeding water heater. Gather pictures of data plate and install And access in and out of the house for office to provide quote for replacement Need to bring the water heater through the garage, Up a few steps, Into the house and through the kitchen, Down the basement stairs around the basement and into the boiler room. Multiple drop cloths needed This water heater only serves the master bathroom. The customer has two additional full bathrooms in the house that have hot water. Everywhere in the house has h
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-1CBE0DC00AEE4271BF1D422760F67B72 At arrival The customer explained to me what her heating issues are in the home… When they ask for Heat from both the first and second floor thermostats- The fan does not turn on. They need to manually turn the fan on from the thermostat to push the heat out of the system. Customer has a high efficiency, Lochinvar gas water boiler with three Unico Hydro air handlers The first and second floor thermostats are nest thermostats Call for heating from the thermostat- Confirm that the zone valves open at the boiler sending hot water to the Hydro coils, but the blower motors do not turn on. Confirm there is no call for fan at the unit. Check configuration in pro set up- Configure the thermostat thermostats to turn on the fan with a quote for Heat- Show customer Cycle heating on and off multiple times on the first and second floor With customer- The blower motors are responding wi