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Lorenzo came by for heating system maintenance. He arrived right within the scheduled time window, did a thorough job on the boiler, and checked the water heater as well. He explained everything clearly, and was generally polite and friendly. Right after finishing, he wrote up the report and gave me the invoice - no delays, no hassle. Everything went smoothly and was done in a little over an hour. Would definitely recommend!
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Nigel was polite and professional throughout his service visit.
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Processional, pleasant, answered all my questions, did a thorough job.
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Richard was incredible all around. He diagnosed the problem within minutes—and took care of it. He was professional, very knowledgeable, and super nice. I will continue to be an Innovative Air customer because of your team, and Richard.
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Gary is the greatest. Thanks for getting us heat again Gary!
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Gary is the best service person at Innovative Air - please send him every time!
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One thing I always appreciate abt the Innovative Air guys is how thoroughly they answer my questions and explain what's needed to be done, why, and what I can expect as far as how the parts/equipment will perform going forward. Gary, Mark, Antonio are all patient, professional and thorough and the main office responds quickly to service requests. Over 13 years, Innovative has done a great job looking after our HVAC.
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View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-CE4BAF5CECD14C8D9311CD96C0D823DB Customer here is a loud noise from the furnace- System is still operational, but he would like the system checked: Check system at arrival: Furnace, coil and condenser with humidifier in the basement that serves the entire home The customer called for heating from the thermostat: Immediately the customer states he hears the noise- The noise is coming from the inducer motor- The furnace fire is normally- Monitor operations- okay The furnace is well over its average life expectancy and was manufactured in 1997 making it about 29 years old Check the hot surface igniter, which was showing heavy wear Clean the flame sensor as a courtesy to the customer as well as the burner jet Performed a powder cloud test on the system to confirm the heat exchanger has no cracks- ok Explained to the customer that the system is well over its average life expectancy, and no repairs are recomm
Replace gas fired furnace, A/C indoor evaporator coil and outdoor A/C condenser equipment only.
Perform maintenance on gas fired water boiler with four Hydro air handlers: HYDRO AIR HANDLERS: - All systems are controlled by nest thermostats - Shut nest thermostats down - Open air handler cabinet doors - Chemically sprayed, evaporator coils, clean, and clear - Polished primary drain pans - Chemically sprayed and polished inside of air handler cabinets and component - Polished and inspected blower motors, wheels, and assemblies - Secured and inspected electrical wiring, connections, and components - Replaced and dated all air filters - 13x21x1 / 20x21x1 / 16 x20x1 and 24x24x1 - Inspected all Hydro coils- call for heating from nest thermostats- confirm that blower motors are on and running, and Hydro coils are heating properly GAS WATER BOILER: - shut down equipment - Removed all burner tubes / flame guard and roll out switch - Preformed maintenance on pilot assembly and spark ignition - Vacuumed and dusted out boiler cabinet and components - Vacuumed and dusted out all burn
Today I arrived on site to address issues with the High efficiency Alta Burnahm boiler. Service Actions: Replaced the control board due to a malfunction. The replacement was completed with a new control board under warranty. The boiler supports the heating and DHW system. Upon arriving at the property, the client explained to me that she is having failures in the heating system. The client directed me to where the unit is. I proceeded to inspect the system visually. I didn't find anything out of place. I proceeded to disassemble the defective boar control. I proceeded to install the new control board in its place. I made all the connections and adjustments necessary to conclude with the installation of the new control board. Contact tech support to review the settings of the unit. Some adjustments were made. I started the system and monitoring for about 30 minutes. Check the gas pressure of the unit. Gas pressure within the parameters of the unit. Gas Static pressure 5.3 Ga
1 Gas Hot Water Boiler: Peerless cast-iron Boiler w/ x5 zones and x2 Air handler units with Hydro coils. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners and heat exchanger- ok, vacuumed-ok Check ignition Assembly-ok thermocouple in good condition. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings 18psi Performance-ok Check and run Thermostats- operating well at this time. Check zoning operation-isolate and run zoning. Check circulator pumps-ok amps and voltage check. Check for water leak no leakage at this time. Run and monitored for good operations. All zones are fine supply and return lines getting hot. Perform check for indirect storage tank Check for water leak, no leakage at this time. Check control Aquastat settings-ok Run and monitored for good operatio
Upon arrival met customer plumber who was on site prior to my arrival. Customer informed me that he was here for similar issue of noise/smell complaints. Plumber verified that issue is with HWH. Spoke with customer via phone. Customer requested for boiler to be checked for normal operation. Proceed to inspect boiler. Notice plumber may have put power back to boiler and checked operation. Found boiler on and running with 1st floor Unico system. Check operation once more. Cycle boiler on/off, boiler satisfied and shut down normally, saw burn tubes and undercarriage of boiler dirty. Recommending that customer follow up with heating maintenance for Weil McLain boiler w/x2 hydro AH System is normally operating @ this time. Not smelling anything while boiler is running. Issue is related to HWH not venting correctly. Boiler may share same chimney but boiler is not tripping on safety. Chimney Cleaning may have been recommended to customer by his plumber. Plumber is correcting issue with HWH fo
Today I arrived on site Issue Identified: No hot water and a buzzing noise in the boiler system, affecting both heating systems and DHW. Problem: Determined the DHW circulate pump was not functioning. Resolution: Replaced the DHW circulate pump. Current Status: The system is now up and running. Upon arrival at the property. The housekeeper gave me access to where the boiler room is. I proceeded to verify the system. I found that the circulate pump was doomed. I proceeded to disassemble the defective CP. I proceeded to install the new CP covered by the warranty. I proceeded to make the connections and adjustments necessary to conclude with the repair. I proceeded to bleed the indirect tank area. I completed the repair successfully. I started the system and monitoring for about 10-15 minutes. The system began to operate normally. The new Cp worked correctly on this occasion. The DHW began to heat up normally. Water ten set up to 140 at the stat control of the indirect tank.
Gas Furnace systems X2 Furnace units. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced 20x20x1 24x30x1 Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- washed out. Inspected water heater Check for water leak-no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Run system, left system operating well at this moment. No issues at this moment. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-864AF46388B249B8AAE9E0A866A53CD2
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-AEDF0922C93243DF98E3BEFEF3D731EB Customer has no heating in the home. The boiler has went off on an error code.- E21: At arrival on the boiler is off on an error code The error was reset in the system was tested- The boiler fired right up normal operation Confirm that all three zones are working properly Spoke with Tom from Burnham technical support and did Extensive diagnostic work on the system It appears that the gas pressure is higher than they would like going to the boiler and he is suspicious of the control board and would like to replace it He is recommending that Regulator being installed on the gas line and the control board be replaced While on site, we calibrated the boiler best as possible to avoid the error from reappearing It is still very possible that the boiler may shut down on an error code, which would result in the customer having to manually reset the boiler The customer knows how t
Maintenance Heating Maintenance on x2 Gas Furnace system. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced. x3) 14x14x1 / x1) 12x12x1 & x1) 20x25x1 Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- ok Check and cleaned Humidifier-Cartridge & Cabinet Hum water panel- #45 Provided by customer Check and run Thermostats- operating at this time. Inspected water heater Check for water leak- no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Ran and monitored system, left system o
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-5EA3CC6D994244638A5A7230F9745017 Return to replace gas train assembly on Burnham K2 high-efficiency boiler: At arrival, the boiler is shut down Open the boiler cabinet to access components Found that the Blower motor electrical was hooked back up, and the system was not in the way I left it The customer had other companies come out to the boiler to see if they could fix it, but we’re unsuccessful Start disconnecting existing gas train assembly from Burnham K2 boiler When unboxing the new components - They do not match up Confirm that the parts that were provided by the manufacturer/ Distributor are not correct Unable to Make repair at this time- Incorrect components While on site reached out to Distributor and provided them with data plate info from the existing gas train that is in the boiler and what they sent me. As well as the data plate info off of the boiler- They are currently researching the par
1 Gas Hot Water Boiler: Weil McLain and x2 Air handler units with Hydro coils. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners and heat exchanger- ok, vacuumed-ok Check ignition Assembly-ok. Thermocouple in good condition. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings 20psi Performance-ok Check and run Thermostats- operating well at this time. Check zoning operation-isolate and run zoning. Check circulator pumps-ok amps and voltage check. Check for water leak no leakage at this time. Run and monitored for good operations. All zones are fine supply and return lines getting hot. Perform check for indirect HWH. Check for water leak, no leakage at this time. Check control Aquastat settings Run and monitored for good operation-ok Perform maintenance on x2 air h
1x) Gas water Boiler. 1x) Indirect tank. 2x) Airhandler units with Hydro coil. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners an heat exchanger- ok, vacuumed-ok Check and clean thermocouple and ignition Assembly-ok Thermocouple was replaced on this occasion. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Checked GVD- Vent Damper-ok Check Temperatures & Water pressure settings; Performance-ok Check Radiant Heat system-ok Check and run Thermostats- operating well at this moment. Check circulation pumps-ok Check for water leaks- no leakage at this moment. Run and monitored for good operations. All zones are fine supply and return lines getting hot. Perform for check Indirect hot water tank. Check for water leak, customer knows that the tank has an internal leak at this moment. Check control temperat
Gas Furnace system. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced 16x25 Prestine Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- washed out. Check and cleaned Humidifier-ok Hum water panel- replaced with a new one Check and run Thermostat- operating at this time. Inspected water heater Check for water leak - tank is leaking needs to be replace (SAP) the HWH is shut down because the water leak. note customer has not hot water at the moment. Run system, left system operating well at this moment. recommended to the cus
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-7C6F-268D800BAF164E10A9CF33D3229A10C3 Customer has no heat and no hot water: At arrival, check boiler and found the Argo panel calling for domestic hot water The boiler display screen is flashing red There is a lockout for ignition failure Shut power down to the boiler Remove the flame sensor and spark igniter from the system- Both showing heavy ware Cleaned both components up with copper bristle brush, and reinstalled Both casing for the electrodes are deteriorated and broken- Wiring For spark igniter and flame sensor replacement Recommend Confirm that the condensate trap was not blocked up and water is draining Neutralizer minerals are in bad shape and should be replaced The inside of the cabinet is showing heavy corrosion on most components Return power to boiler and test system operations: Immediately you can hear the blower motor on the system, grinding and not working properly- System fails to fire The