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Lorenzo came by for heating system maintenance. He arrived right within the scheduled time window, did a thorough job on the boiler, and checked the water heater as well. He explained everything clearly, and was generally polite and friendly. Right after finishing, he wrote up the report and gave me the invoice - no delays, no hassle. Everything went smoothly and was done in a little over an hour. Would definitely recommend!
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Nigel was polite and professional throughout his service visit.
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Processional, pleasant, answered all my questions, did a thorough job.
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Richard was incredible all around. He diagnosed the problem within minutes—and took care of it. He was professional, very knowledgeable, and super nice. I will continue to be an Innovative Air customer because of your team, and Richard.
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Gary is the greatest. Thanks for getting us heat again Gary!
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Gary is the best service person at Innovative Air - please send him every time!
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One thing I always appreciate abt the Innovative Air guys is how thoroughly they answer my questions and explain what's needed to be done, why, and what I can expect as far as how the parts/equipment will perform going forward. Gary, Mark, Antonio are all patient, professional and thorough and the main office responds quickly to service requests. Over 13 years, Innovative has done a great job looking after our HVAC.
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View visual findings from this job here - https://visionshare.xoi.io/?id=XA-2F41-7126A4F86FC04B69A16A8846D1210A95 Preform maintenance on Weil McLain high efficiency gas water boiler, (5) unico hydro air handlers, and (1) Mitsubishi ductless split: * shut power down to system * removed boiler cover door * removed flame rod and spark igniter- cleaned with copper bristle brush and polished with steel wool * removed condensate trap and flushed clean * prime with fresh water and installed back in place * inspected neutralizer minerals- okay * tested neutralizer pump and discharge line- normal operations * inspected heat exchanger, flue piping and motor assembly * inspected fresh air and exhaust venting- ok * tested and checked water feed / back flow / air vents / expansion tank and relief valves- okay * secured and inspected zoning panels and electrical wiring / connections * return power to boiler * run and test all heating and DHW zones- operational * polished and wipe down all equipm
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-52F8EB2F456A40539EDB2842BE2D5972 Customer has a lack of heating in the new extension that is controlled by the Mitsubishi ducted heat pump system: * Low pressures were found on January 20, 2026 But the outdoor temperature was too cold to charge system * Return to charge system back up to operating pressure * At arrival, the system is on and running- Connect gauges to the condensing unit to check refrigerant pressures- about 305 psi * I then spoke with Mitsubishi tech-support to confirm that there are no errors on the equipment and that the system is undercharged * Connected R410A Refrigerant tank two gauges after heating the tank up in hot water * Charge system back up with a little over 1 pound of refrigerant * After adjusting refrigerant pressures monitor heating operations- With a quote for heat, the system is on and running- Check and monitor refrigerant pressures and temperatures at condensing unit
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-C9285BDB71C7486A8E32B8165115A326 Customer has no heat from K2 high-efficiency boiler: * At arrival, the boiler is displaying an error code for ignition failure * Open up the boiler cabinet * Found heavy corrosion on most components and small water leak from inside the boiler * The wire for the flame sensor is completely corroded * Remove both the flame sensor and igniter- both components are dirty and in need of cleaning * Cleaned both components with copper bristle brush, and paused with steel wool * Reinstalled both components and tested system operations * After reinstalling the components, the boiler is still failing to fire * Spoke with the manufacturer and found multiple issues with the system * One of the issues is a orange wire that is connected to the ground for the flame sensor- This orange wire splits And I was instructed to remove the spade connector As it has been discontinued from this b
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-CD0FE02A5CD54DCE94EFC94938557BCE Preform maintenance on (1) gas steam boiler with baseboard heating zone: * shut down thermostats and shut power down to the boiler * removed the boiler cover door * boiler and all components covered in dust and debris * inspected the pilot flame- very weak and worn down thermocouple- spoke with the customer and she approved the replacement of this component * Shut down the pilot at the gas valve * Disconnected and removed all burner tubes and pilot assembly from burner section of boiler * Vacuum and dusted out burner section of boiler under heat exchanger * Vacuum and brushed out all, burner tubes, clean and clear * Vacuum and dusted boiler cabinet, Piping and components, clean and clear * Perform full maintenance on pilot assembly, and gas orifice * Installed brand, new thermocouple, and pilot assembly and secure to gas valve * Reinstalled all burner tubes and relight
Here to replace 1st floor evaporator coil, TXV and Transducer @ 1st floor condenser. Reclaim refrigerant at condenser. Remove condensate pump and drain line. Cut line set to remove evaporator coil. Brazed in stub copper piping @ New evaporator coil outdoor. Installed new evaporator coil, TXV and condensate drain pan. In existing cabinet. Reconnect drain line strap and secure. Remove condenser fan motor, remove electrical panel to access transducer. Unsweat transducer to install and braze in new transducer. Pressurized system with dry nitrogen. Check brazed joint and pro press joint with bubble solution for leak. No leak @ indoor or outdoor unit. Release dry gas and proceed to pull deep vacuum @ system. Once vacuum was pulled and held showing no signs of leak. Adjusted refrigerant charge by method of weighing-in. Standard factory charge is 11lbs-5oz after calculating line set length and doing the math that required to adjust refrigerant charge. Total charge is 12lbs-7oz. Took temperatur
Today I arrived on site to address the heat pump issue. Heat Pump Assessment & Repair: Determined the heat pump was not heating the laundry room area on the first floor as reported. Identified low pressure as the cause of the heating issue. Added R410A refrigerant to the system to restore proper pressure. Upon arriving at the property, the client explained to me that the laundry room area in the new annex of the house is not heating enough. The client says that the tstat is set up to 70F but the room temp does not exceed 63F. I proceeded to check the tstat, it is operating well. I proceeded to verify the ducted AHU in the Crawlspace. Check the electronic components, they are in good working order. Check the air filter, it's clean. I proceeded to check the condenser unit. I found low pressure in this system. I explained and showed the client about the system situation. It is necessary to return to add R410A to this HeatPump system when the temperatures are above 44F at least. Note: the
Preform maintenance on (1) Weil McLain high efficiency gas water boiler with (3) radiant heat zones and (3) Carrier hydro air handlers -(2) have zoning: WEIL MCLAIN HIGH EFFICIENCY BOILER: The boiler and most components are covered in cellulose insulation, dust and debris. Old and broken components for the system are scattered around the boiler room. - shut power to boiler - Open up cabinet doors - Found heavy debris / leaves / and corrosion inside the boiler - Vacuumed and dusted out boiler cabinet and components, boiler piping and components and boiler area - Removed flame sensor and igniter: cleaned with copper bristle brush and published with steel wool - Inspected inside of heat exchanger and found heavy corrosion - Remove the condensate trap of the bottom of the boiler, brushed and flushed clean and prime with freshwater - Perform full maintenance on condensate pump and reassemble - There is a neutralizer kit that is mounted to the floor of the boiler room, but is not connect
Upon arrival spoke with customer. Customer recently had thermostat replaced. All thermostat were upgraded to google nest 4th gen. After master bedroom system was located. Had thermostat call for heat. Hydro lines are getting hot but system would not engage to active blower motor. Humming noise could be heard @ general relay. Check general relay and all fan relays. When terminal block was bypassed to run fan. Fan would engage. Thermostat setting was not allowing system to operate properly. Needed to reconfigure 4th gen. Google nest thermostat to active fan blower for older version of Unico air handler. Once thermostat was reconfigured. System began to operate normally. Took temperature rise/ temperature split @ master bedroom outlet. System is operating normally @ this time. Recommending to customer to schedule heating maintenance. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-477CDB48F3C446CAAFF894D43E6C9EA9
Scope of work: Replacing existing furnace with a new Trane 80k Btu 2-Stage Furnace. Replacing existing Ac evaporator coil & Ac Condenser with 17seer2 2-Stage system. Replacing Refrigeration line. Includes new low voltage wire from furnace to ac condenser. Includes new thermostat wire from furnace to thermostat. Includes Ecobee smart thermostat. Remove Humidifier. No patch work is included. *** Additional work included: We will try to raise the flue entry point into the chimney as much as possible to obtain a sufficient pitch for the water heater flue pipe that connects with the furnace.
Customer noticed a leak in the boiler room: * At arrival, the customer brought me down to the boiler room in the basement to point out where the leak was coming from * The leak was coming from the connection from the street to the water meter- flare connection * water is beading on the flare nut * explain that this would require his water company but since I was here I would try to secure the connection to see if it was loose * i was able to get a small turn on the flare but but did not want to over tighten and create a larger problem for the customer * the drip as slowed but water can be seen reappearing after a few moments The next steps would be Shutting the customers water to the house and disconnecting the water meter to see why it was leaking. The customer should call their water company to have their water meter replaced and leak taken care of View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-3A6BD5D515B14EC7ACDA23A57D1C4399
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-81D812F02A75432D9DA37D1D413CE9C0 Customer has a leak from the system in boiler room: * at arrival, the customer brought me down to the boiler room in the basement, where there was a small puddle of water on the ground * After they’re inspecting the system, there was no sign of where the water was coming from an all trip legs on the relief valves are dry * The boiler is currently on and running for central heating with no issues or problems * Tested the domestic water on the system * Connected a pressure gauge to the indirect tank to check the standing pressure before raising the temperature of the tank to call for domestic hot water- pressure is 100psi- high * Call for domestic hot water and monitor pressure- Within 10 minutes the pressure on the indirect tank rises to 150 psi and popping the relief valve- Water beginning to drip * Report findings to customer and explain that it appears the expansion t
Upon arrival spoke with customer. Customer is explaining that master bedroom does not get strong enough airflow. Check vent damper to be fully opened. Check temperature split/ temp rise. Temperature of 120 degrees @ vent. Inspect furnace located in attic. Furnace is on running. Check motorized zone dampers voltage check. Voltage check is correct when system is call and not calling. Remove x2 zone dampers and verified that dampers open and close based on call from thermostat. Customer was made aware that old motorized damper that service master bedroom zone could possibly have an intermittent issue where zone is not also opening and closing but getting stuck in a position where damper has last failed. Newer dampers have indicator bar to show position of open or close. Damper was removed and checked during inspection of no airflow for master bedroom. Damper is operating normally @ this time. (Recommend that customer monitor airflow for master bedroom… damper may require replacement.) Cus
Today I arrived on site Bosch HeatPump First floor Diagnosis: Addressed the call to diagnose the Bosch HeatPump. Identified a malfunctioning pressure transducer. Discovered the evap coil is leaking R410A. Zone: This equipment services the 1st floor HeatPump system. Upon arrival at the property, contact the client. The client opened the door remotely to give me access to the property. I proceeded to verify and diagnose the system. I contacted tech support to verify the existing system failure. The pressure transducer switch was diagnosed to malfunction. Dye leaks were also found in the Evap coil of the system. Contact the client and explain the situation with the system. Office to confirm with the client about the next step to coordinate the repair of the system. Office to verify if the system is still under manufacturer's warranty. Also send the estimates of the system repair cost. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-D65C4AF80D5F
Preform maintenance on (2) Gas fired forced air furnaces: * Replaced and dated 16 x25x1 and 20x25x1 air filters at equipment * open furnace and blower cabinet doors * vacuumed and dusted out furnace cabinet and components * vacuumed and dusted out blower cabinet and components clean and clear * removed flame sensors- cleaned with copper bristle brush and polished with steel wool * inspected hot surface igniters- the second floor igniter is in good condition while first floor is showing much more ware * the customer Decided to move forward with replacement at this time * Remove the first floor, hot service igniter from the furnace and install a brand new one in its place * flushed and tested condensate tubing and drainage * blew out and vacuumed burner section and burner jets * secured and inspected electrical wiring and connections * tested thermostats / zoning panel and dampers- operational * call for heating: inducer motors are on, pressure and limits close, igniters glow up, gas va
Today I arrived on site HeatPump System Diagnosis and Repair: Addressed a low-pressure failure of R410A in the 1st-floor HeatPump system. Identified error code PL-P2, indicating low pressure. Added dye to the HeatPump. Charged the HeatPump with 3 lbs of R410A. Upon arriving at the property, the client explained to me that the system has been failing due to low pressure of R410A. The client mentioned that an acquaintance of the client added x3 Lbs of R410A. The client said that the system operated internally for about a week, after the R410A was added. I proceeded to verify the HeatPump system. I checked the AHU in the attic, I didn't find a fault in the AHU at this time. I proceeded to check the condenser unit. I found low pressure in the system. Heat mode operating at 220 psi. Normal system pressure should be 375-450 psi. I showed the client and proposed to do a Dye test and add R410A to the system to balance the system pressures. The client accepted the proposal. I procee