Mark is always such a pleasure to work with. He is extremely thorough and an amazing problem solver!
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Lorenzo came by for heating system maintenance. He arrived right within the scheduled time window, did a thorough job on the boiler, and checked the water heater as well. He explained everything clearly, and was generally polite and friendly. Right after finishing, he wrote up the report and gave me the invoice - no delays, no hassle. Everything went smoothly and was done in a little over an hour. Would definitely recommend!
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Nigel was polite and professional throughout his service visit.
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Processional, pleasant, answered all my questions, did a thorough job.
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Richard was incredible all around. He diagnosed the problem within minutes—and took care of it. He was professional, very knowledgeable, and super nice. I will continue to be an Innovative Air customer because of your team, and Richard.
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Gary is the greatest. Thanks for getting us heat again Gary!
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Gary is the best service person at Innovative Air - please send him every time!
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View visual findings from this job here - https://visionshare.xoi.io/?id=XA-15F7-2BC4D30F89E54025A8D766EC2839910A Customer has no heating in the home: * At arrival, the boiler is showing an error code * Check the system limit string and found that the boiler is not closing on the low water cut off * This is an external low water cutoff on the system * Both mole connectors for the low water cutoff were checked and secured, and the low water cutoff was tried to be reset multiple times, but would not reset * Confirm with an external pressure gauge that the water pressure in the system is 20 psi and the water pressure is good * Remove the mole connector from the low water cut off on the control board inside of the boiler and install the factory Molex connector with a gray jumper wire * Return power to the boiler with a low water cut off bypass, and the system fires are properly * Immediately found combustion gas is leaking out from both the igniter and flame rod on the boiler as there
Pressure package please see XOi for details View visual findings from this job here - https://visionshare.xoi.io/?id=XA-15F7-FDE7E2A7E0A447D4ACF7859EC1497AD4
Today I arrived on site to address a no-heat situation affecting the heating and DHW systems. Diagnosis:Found the LWCO (Low Water Cut-Off) tripped. Identified the water sensor as disconnected and leaking. Noted the APS (Air Pressure Switch) was also disconnected. Resolution:[No resolution provided] Upon arriving at the property, the client explained to me that the system has been checked by several technicians. The client directed me to where the boiler unit is. This is a high efficiency water boiler (K2). I did a visual inspection of the system. I found some water leaks inside and outside the system. I showed the client where the water leaks come from. I also found several components of the unit disconnected. I showed the customer the disconnected components inside the unit. I found the igniter and the flame sensor in mama condition. I proceeded to connect the APS. I proceeded to connect the water temperature sensor. I also found the LWCO Tripped. Reset the LWCO device.
Expansion tank for domestic hot water heater Drained, domestic hot water heater removed defective expansion tank and replaced with new expansion tank or safety concerns strapped to three-quarter inch copper pipe which expansion tank is connected to strap it to the ceiling rafters View visual findings from this job here - https://visionshare.xoi.io/?id=XA-15F7-6ED38C8A80CE4A69AD65DA29780A95AE
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-15F7-E09B7494AFBD4A5AACAEB7B2BD501C22 Preform maintenance on (2) gas furnaces ( 1- Trane and 1- Carrier ) + bypass humidifier and Mitsubishi heat pump on third floor: MITSUBISHI HEAT PUMP: * open evaporator coil door * Remove dirty air filters * Washed air filters, clean and clear in kitchen sink and dry * Chemically sprayed washed and rinsed, indoor evaporator coil, clean and clear * Inspected indoor blower wheel and assembly- okay * Polished indoor head and turning veins * Installed clean filters back into indoor head * Tested remote, and call for heating- Confirm indoor blower motor is on and running * Check and monitor indoor airflow and temperature splits to confirm normal operations- ok * Polished and wiped outdoor condensing unit, clean and clear * Secured and inspected electrical wiring and connection connections * Clean condenser coil with non-rinse can cleaner * Return remote back to off position
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-15F7-C42FE1079C3B40AD8268053E2695DA6F completed heating maintenance One steam boiler with a hot water loop Removed and clean burners and spark igniter and burner tray remove pressuretroll and cleaned Also flushed lower cut off. And checked McDonald miller Automatic water feed reset water feed and checked the automatic flue damper Tested systems operation left working upon checking the chimney base Recommended to homeowner to have it inspected domestic hot water tank is located next to the chimney clean out. Homeowner was with me. And as a courtesy checked the expansion tank, expansion tank is defective highly recommend to replace
Performed maintenance on One Burnham, hot water boiler, removed and clean burners and standing by assembly also replaced thermocouple and clean burner tray checked automatic flu damper upon further checking of system diagnose. The expansion tank is compromised. Discussed with homeowner the issues and recommended replacement of the Expansion tank for hydraulic heating model number 60 also recommended to replace the relief valve female tap, and install automatic fill valve with backflow preventer. And an half inch ball valve All fittings propress System is working at this time. Homeowner requested the job to be done on Friday 20th or Monday 23rd February 2026
1 Gas Hot Water Boiler: Weil McLain and x5 Air handler units with Hydro coils. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners and heat exchanger- ok, vacuumed-ok Check and clean flame sensor and ignition Assembly-ok Check porcelain for crack or carbon buildup. Check igniter electrode gap. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; Performance-ok Check and run Thermostats- operating well at this time . Check zoning operation-isolate and run zoning. Check circulator pumps-ok amps and voltage check. Check for water leak no leakage at this time. Run and monitored for good operations. All zones are fine supply and return lines getting hot. Perform check for indirect storage tank. Check for water leak, no leakage at this time. Check control Aquastat setting
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-15F7-49855A45524142F8BB1151BE20B0D1CD
Checked domestic hot water indirect tank, running out of domestic hot water check setpoint check water temperature leaving tank and at faucet grungfos pump with timer built-in to activate one hour earlier, checked water temp system is holding water temperature left working also checked all heating equipment. Functions and temperatures systems are working also checked boiler operation, which is working left system working.homeowner had to leave for a doctors appointment
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-15F7-1DA2A48D780246C19E518F1EEDCF34C1 Customers condensate pump for the gas fire furnace / coil / condenser with bypass humidifier is tripping the GFI outlet: * At arrival, the furnace is on and running normally * The humidifier is also on and running to satisfy the humidity setpoint * There are no issues or false currently with the customers equipment * The customer states that the condensate pump occasionally tripped the GFI outlet and the customer has to reset it but when this happens, the furnace no longer operates * The condensate pump was tested with fresh hot water 6-7 times And operates 100% normally each and every time and does not trip GFI outlet - the EZ trap on the system was flushed and brushed clean and tested at this time as well * I spoke with the electrician with innovative air on site And determine the recommendation is to remove the GFI outlet and install a single 120 V Receptacle and i
To replace the low water cut-off View visual findings from this job here - https://visionshare.xoi.io/?id=XA-2F41-7AB3D74B483E4F22A693EAED56E9AA94
Removed defective domestic hot water mixing valve installed new mixing valve and adjusted domestic hot water supply to120 degrees Fahrenheit tested hot water at faucets and left system working homeowner joined me in testing of the system and he is satisfied with the results View visual findings from this job here - https://visionshare.xoi.io/?id=XA-2F41-16CEB0D06C2F4FE4807C4EC7D8EBDC49
Ductless systems. x4 indoor heads. x2 condenser units. Perform a tune-ups and cleanings to help ensure reliable and safe operation.. Blower Motor – measure amperage and voltage for proper operation Checked Remote Controls-okay Thermostat – test for proper operation, calibrate and level-ok Check and Clean existing air filter- washed Inspect for wear and lubricate bearings-ok Check and clean fan blower wheel-okay Check and Clean indoor Evap coil-Washed Condensate Drain line, flush and treat with anti-algae-ok Monitor refrigerant operating pressures-ok Safety Devices-okay Inspect system an components for proper operation-okay Electrical Disconnect Box – inspect for safe installation-okay Electrical Wiring – inspect and tighten connections-okay Test/inspect contactors for burned, pitted contacts-good Inspect electrical for exposed wiring-okay Inspect and test capacitors-good Inspect fan blade-okay Clean condenser coil are covered with snow Inspect service valves for proper operation-go