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Lorenzo came by for heating system maintenance. He arrived right within the scheduled time window, did a thorough job on the boiler, and checked the water heater as well. He explained everything clearly, and was generally polite and friendly. Right after finishing, he wrote up the report and gave me the invoice - no delays, no hassle. Everything went smoothly and was done in a little over an hour. Would definitely recommend!
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Nigel was polite and professional throughout his service visit.
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Processional, pleasant, answered all my questions, did a thorough job.
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Richard was incredible all around. He diagnosed the problem within minutes—and took care of it. He was professional, very knowledgeable, and super nice. I will continue to be an Innovative Air customer because of your team, and Richard.
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Gary is the greatest. Thanks for getting us heat again Gary!
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Gary is the best service person at Innovative Air - please send him every time!
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One thing I always appreciate abt the Innovative Air guys is how thoroughly they answer my questions and explain what's needed to be done, why, and what I can expect as far as how the parts/equipment will perform going forward. Gary, Mark, Antonio are all patient, professional and thorough and the main office responds quickly to service requests. Over 13 years, Innovative has done a great job looking after our HVAC.
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View visual findings from this job here - https://visionshare.xoi.io/?id=XA-DE27-9034907A4A954E6D90B1E8D96C149C55 Customer has two bedrooms in the home that are overheating: This is a single zone system, Hot water radiator With some cast-iron baseboard. The thermostat is on the first floor of the home. The two bedrooms that are overheating are on the second floor of the home Customer states that all other rooms in the entire home are comfortable while these rooms tend to get hotter than others. The larger of the two rooms has two cast-iron radiators- My initial thought was to shut one of the radiators down, but the valves on both radiators are seized and will not turn. The smaller bedroom on the second floor that is overheating has sections of cast-iron baseboard- The radiator valve for this section is operational and was shut down slightly. The customer is interested in replacing the valves for these cast-iron radiators- 3/4 Riser from both radiators. The customer is Also int
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-DE27-DBC119AA0A774C95A6A71BC7D2516881 Customer’s thermostat in the garage is not responding properly: At arrival, the customer brought me down to the garage. He has a hanging fan coil, hot water heater that is controlled by an old yo-yo thermostat. The customer states that the temperature drops well below the set point, but the thermostat does not kick the system on. When the customer taps on the thermostat- It does kick the system on. This is an older mercury, yo-yo thermostat that is old and outdated and should be replaced. Provided customer with a quote for a new thermostat which he approved on site. Power down the hanging heater Disconnected and removed electrical from old thermostat and remove old thermostat from the wall Installed and secured new anchors into the wall and mounted thermostat back plate level and secure on garage wall Wiring and install Connections for new thermostat Install batteries int
Completed heating maintenance on one hot water boiler removed and clean burners and standing pilot assembly replaced thermocouple which was supplied by homeowner informed. Homeowner there is no guarantee on the thermocouple being it was supplied by homeowner also cleaned burner chamber And check The expansion tank turn system on and checked operations replaced batteries for basement zone thermostat supplied by homeowner tested all systems. Left system systems working
Heating maintenance on x2 Heil Gas Furnace systems.. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced. x2) x1) 20x25x1 & x1) 14x30x1 Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump-ok Check and run Thermostats- operating at this time. Inspected water heater Check for water leak- no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Ran and monitored system, left system operating well at this time. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-DE27
Top of system with refrigerant Checked train ductless heat pump dual zone condenser with two indoor heads check system diagnosed system is low on refrigerant advised homeowner of leak check options or replacement of system. Homeowner asked about adding refrigerant informed homeowner it is possible but there’s no guarantee on adding refrigerant and how long it will last in the system. Homeowner opted to top up system with refrigerant with no guarantee recharge system with refrigerant 3 pounds check system in cooling and heating mode. Left system heating at 72° setpoint on remote controls systems are functional at this time.
Perform a tune-up and cleaning to help ensure reliable and safe operation. X1 Hot Water Boiler. X1 DHW indirect tank. X4 AHUs. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean flame sensor and ignition Assembly-ok Check Safety Controls-ok Check electrical wiring and components-ok Check water feeder-need to be replaced Check back flow prevent-need to be replaced Check expansion tank-need to be replaced Check relive valve-need to be replaced Check Gas valve & Gas Line-ok Check Combustion Air, Flue pipe-ok Check Temperatures & Water pressure settings; Performance-ok Check and run Thermostats-okay Check circulation pumps-ok Perform inspection on a DHW tank. Check for water leak, no leakage at this moment. Check water valves-ok Check line-ok Check ST-12 N/A Check Aquastat-okay Check circulate pump-okay Run and monitored for good operation-ok Run system, check radiant and hydro coils, all of them getting hot. Perform mainten
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-DE27-631000D04DE24B4BAFFB2D239BB414 Perform maintenance on force, gas fired Water boiler with three zone (1) Being domestic hot water And two Hydro air handlers: GAS WATER BOILER: Power down equipment Removed the boiler cover door Removed flame guard, and roll out switch Removed all burner tubes Vacuum and dusted out burner section of boiler under heat exchanger Vacuum and brushed all burner tubes, clean and clear Vacuum and dusted out boiler cabinet and components, clean and clear Clean spark igniter with copper bristle brush, and polished clean with steel wool Inspected heat, exchanger and flu piping Reinstalled all burners, Flame guard, and rollout switch Secured and inspected all electrical wiring, and components Test and check expansion tanks, Water feed, backflow air vents, and relief valve- okay Return to system Test, domestic, hot water, aquastat, and circulator pump: Circulator pump is on and runni
Perform heating maintenance on a Navien combi boiler. X1 Boiler unit. Basement heat zone. Boiler: shop power to boiler Removed boiler covered doors- system, full of dust and debris Vacuum and dusted out boiler cabinet and components, under heat exchanger, burner tubes, and piping Removed pilot assembly, and spark igniter from boiler Clean spark igniter with copper bristle brush, and polished clean with steel wool Reinstalled and secured all connections Test expansion tank, water feed, and backflow preventer, air vent, and relief valve- okay Secured and inspected electrical wiring and components Inspect flue piping and damper motor- okay Polished and wiped down all equipment Return power to system Test take zoning panel, securing all connections- test Hydro and radiant heating thermostat- zone panel response, circulator pumps on and running and boiler fires Monitor system operations, flames, boiler pressure and temperature- normal Boiler satisfies at 180° Tested domestic, hot water, aqu
Neutralizer stones 1 Gas Hot Water Boiler: NTI High Efficiency Boiler and x2 Air handler units with Hydro coils. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners and heat exchanger- ok, vacuumed-ok Check and clean flame sensor and ignition Assembly-ok Check porcelain for crack or carbon buildup. Check igniter electrode gap. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; Performance-ok Check and run Thermostats- operating well at this time. Check zoning operation-isolate and run zoning. Check circulator pumps-ok amps and voltage check. Check for water leak no leakage at this time. Run and monitored for good operations. All zones are fine supply and return lines getting hot. Perform check for Indirect storage tank HWH. Check for water leak, no leakage at thi
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-DE27-B6B0DAA17ACD4D97811EC98B56CA3F16 Perform maintenance on Weil McLean gas water boiler with two Hydro air handlers and Mitsubishi cassette in first floor back room: GAS WATER BOILER: * Power down boiler * Removed boiler cover door, Shut down pilot light, Removed flame guard, and roll out switch, And removed all burner tubes and pilot assembly * Inspected heat, exchanger and flue piping * Vacuum and dusted out burner section under heat exchanger * Vacuum and dusted out boiler cabinet, piping and components * Vacuum and brush all burner tubes, clean and clear * Perform full maintenance on pilot assembly cleaning debris From gas Orifice * Recommended thermocouple replacement and customer approved * Removed existing thermocouple and install brand new in pilot assembly * Reinstalled all burner tubes back into boiler * Secured connections from pilot assembly back to gas valve and check for leaks * Relight pil
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-DE27-6BA454B4E8E8403298D9F10162B71BAC Return to replace hot surface igniters for both first and second floor carrier furnaces: Access equipment in attic through pull down stair case * shut power to equipment * removed furnace cabinet doors * disconnected electrical from both hot surface igniters and flame sensors * removed both hard surface igniters and brain sensors from gas fired furnaces * Cleaned both flame sensors with copper bristle brush, and polished clean with steel wool * Reinstalled and secured both flame sensors in place * Removed existing hot surface igniter from mounting brackets * Installed and secured brand new hot surface igniter in both mounting brackets * Installed new igniter back into furnaces and secured electrical wiring to both flame sensors and hot surface igniters * Check the air filters- replacement recommended * return power to systems * test nest thermostats and call for heating:
Gas Furnace systems. X2 Gas Furnace units. X1 HWH X1 Stem Humidifier. X2 UV Light bulbs. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced 20x25x1 20x25x4 Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- washed out. Check and cleaned Humidifier-ok Hum Canister- replaced Check and run Thermostat- operating at this time. Inspected water heater Check for water leak-no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Run system, left system operating well at this moment. No
Completed heating maintenance on three carrier gas fired furnace and a Navien gas water heater tankless system. checked and cleaned burners and igniters and the flame sensors also checked mechanical and electrical components highly recommend to replace the blower assembly and motor and blower wheel with the capacitor for the second floor furnace due to the blower motor being off balance also replaced filters 20+25+4 2 filters and one 14+30+1 and replaced two electrode canister one for the first floor system and one for the second floor system also recommend to replace the capacitor for the first floor blower. -/-/-/-/- High efficiency Hot Water heater (Navien tankless) Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners an heat exchanger- ok, vacuumed-ok Checked and cleaned flame sensor and ignition Assembly- NOTE: Igniter assembly must be replaced. Check Safety Controls-ok Check electr
Heating Maintenance on x4 System Heating Maintenance on x2 Trane Gas Furnace systems. W/ x2 Mitsubishi Heat Pumps. x1) Ductless indoor head w/ x1 condenser body. x1) Ducted Mitsubishi HP w/ x1 condenser body Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced. x1) Aprilaire #413 high efficiency filter x1) 20x25x1 & x1) 12x12x1 provided by customer Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures split / temp rise Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- ok Check and cleaned Humidifier- replace water panel Hum water panel- #35 provided by customer Check and run Thermostats- operati