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Richard was incredible all around. He diagnosed the problem within minutes—and took care of it. He was professional, very knowledgeable, and super nice. I will continue to be an Innovative Air customer because of your team, and Richard.
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Gary is the greatest. Thanks for getting us heat again Gary!
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Gary is the best service person at Innovative Air - please send him every time!
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One thing I always appreciate abt the Innovative Air guys is how thoroughly they answer my questions and explain what's needed to be done, why, and what I can expect as far as how the parts/equipment will perform going forward. Gary, Mark, Antonio are all patient, professional and thorough and the main office responds quickly to service requests. Over 13 years, Innovative has done a great job looking after our HVAC.
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He diagnosed the situation. And gave me solid advice to keep our home safe.
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Perfect experience. Technician was on time, efficient, polite, able and respectful.
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Very efficient and excellent communication during service call.
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Customer has no hot water: Over the past month, there has been multiple repairs on her system, including aquastat replacement, Circulator pump and mixing valve replacement, And repairing broken heating lines: At arrival, I found the Tako zoning panel receiving a call from the domestic hot water tank for hot water. Zone six LED is illuminated and the circulator pump is on and running. The boiler is off. Check voltage to the aquastat on the boiler and found that the end switch was not closed Start checking the takeover zone panel - while removing the zone panel cover the end, switch closes on the boiler fires. The customer is there to see. Every time the Taco zoning panel Is touch there is an intermittent issue at the end switch opens or close. Bad zoning panel Was able to get the boiler to stay on and running in the end switch closed. Monitor boiler operations. Confirm that the boiler is shutting down a temperature and not overshooting. Confirm that the circulator pump is on and running
Gas Hot Water Boiler: Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners tubes and heat exchanger- ok, vacuumed-ok Check and clean flame sensor/flame rod and ignition Assembly-ok Spark igniter. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; 20psi Performance-ok Check and run Thermostats- operating well at this time.(Recommend customer to upgrade thermostat) Check circulation pump-ok amps and voltage check. (Recommend to customer to upgrade Armstrong pump that needs to be lubricated to Grundfos UPS 26-99)Check water feeder and expansion tank. Check for water leak no leakage at this moment. Run and monitored for good operations. Check radiators, check flow @ boiler all zones are fine supply and return lines getting hot. Perform check for 50gal HWH. Check for wa
Water panel 1 Gas Hot Water Boiler: Weil McLain Boiler and x5-x4 Aspen Hydro AH. x1 1st company hydro AH- x5Air handler units with Hydro coils. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners an heat exchanger- ok, vacuumed-ok Check and clean flame sensor and ignition Assembly-ok Check porcelain for crack or carbon buildup. Check igniter electrode gap. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; Performance-ok Check and run Thermostats- operating well at this time. Inspect and check Aquastat settings check zoning operation-isolate and run zoning. Check circulator pumps-ok amps and voltage check. Check for water leak no leakage at this time. Run and monitored for good operations. All zones are fine supply and return lines getting hot. Perform check for
Customer has a lack of cooling coming from her third floor Trane Hydro air handler: * Add arrival found thermostat calling for cooling set for 76 and indoor temperature is 72°- Air handler is off- Satisfied our temperature * Check air handler in attic back bedroom for a second fl: The air handler is off * Found the Hydro coil on both the supply and return line HOT * Check boiler in basement * Found zone valve open for a second floor, Hydro air handler Even though thermostat is not calling for heat * Disconnected wiring from zone valve- Valve remain open * shut Power to boiler with wires disconnected, and zone Valve remains open- Bad zone valve * Quoted customer for zone valve replacement and they approved * Shut power to boiler * removed wiring from zone valve * disconnected power head motor assembly from zone valve body * installed and secured brand new zone valve power head assembly on valve body * wire in new zone valve motor to thermostat and end switch * return power to boiler *
Checked boiler operation and aquastat operations and domestic hot water control found no issues with the system operations left system working View visual findings from this job here - https://visionshare.xoi.io/?id=XA-EFBA-0391C573739C49DCB4409FD5C486C95E
Perform heating maintenance on one Daikin forced air gas fired furnace with Aprilaire fan driven humidifier: Shut power to equipment at arrival Replace 20 x 20 by one air filter in return grill and dated Open furnace and blower cabinet doors Vacuum and dusted out furnace cabinet and components Vacuum and brushed out all burner jets Vacuum and dusted blower cabinets and components, clean clear Chemically sprayed and wipe down inside of blower cabinet components and blower motor assembly Secured and inspected electrical wiring, connections and components Inspected flue piping, Inducer motor and assembly Clean flame sensor with copper bristle brush, and polish clean with steel wool Inspected hot service igniter- okay Return power to system Brush, drain line and easy trap, clean and clear and flushed with freshwater Tested furnace operation: Call for heating from thermostat- Inducer motor on, Pressure and limit switches closed, Igniter glow up, Gas valve opens and furnace fires, Blower mo
Upon arrival client mentioned that system has not been cooling. Checked 3rd floor “Back Unit” delta T , supply at room temperature, checked filter ok, checked hydro coil noticed coils were hot to touch. System may have been running in heating mode earlier today. After switching off system & turning back on checked delta T again noticed system is now cooling properly. Checked refrigerant pressures ok system has good pressure, checked airflow in bedrooms ok, Must return to perform Maintenance on Hot Water Boiler. System is currently operational and cooling well at this time. Informed client to contact us if she encounters any issues with unit. Follow Up Action: Perform Full Maintenance on Hot Water Boiler. Reviewed work completed with client, emailed work summary.
(1) TCC Heating Maintenance - BURNHAM - Tested high and low voltage components, tested aquastat ok, checked dampers set to manual, inspected piping no leakage at this time, inspected valves and connections ok, noticed rust build up on interior of system, noticed calcium deposits on heat exchanger, checked circulating pump noticed pump is over-amping and needs to be replaced, checked expansion tank ok, checked thermostat ok, checked flue piping for any obstructions ok at this time, removed and cleaned all burners, vaccumed interior of unit, sprayed and wiped down exterior of boiler, noticed system taking a long time to satisfy temp at boiler, had to bleed multiple buckets of water to remove air from line. Client has multiple radiators in home that need to be bled as well. Boiler has standing pilot. Due to age of the system, outdated electrical components, inefficiency of boiler I highly recommended for client to receive pricing for complete system replacement. Boiler is currently operat
1st floor AC system Goodman furnace unit W/ a Goodman Evap col anda Goodman condenser unit. Recommended a Dye test to be performed. Today I arrived on site to address issues with the 1st floor AC system. Dye Test: Performed a dye test to identify leaks. Refrigerant: Added a dye stick and 3 lbs of R410A refrigerant. Evaporator Coil: Addressed the previously reported issue of the evaporator coil freezing. When arriving at the property, The client. I wasn't on the property. The client's son gave me access to proceed to do the dye test. Lorenzo and Nigel were on the side doing an evap coil replacement in the 2nd floor system. I proceeded to start the system. I checked the system pressures. Confirm that the system is operating in pressure box. 90psi. I proceeded to prepare the system to add the dye stick. I added 1x dye stick. I added 3.0 LBS of R410A. I ran the system and monitoring for about 20. The system did not present any failures or malfunctions at the moment. The clie
Completed heating maintenance on an 80% efficiency trane furnace Vacuum, brushed and cleaned furnace cabinet. Sanded and cleaned flame sensor and inspected hot surface igniter. Both are in good condition with little wear. It is recommend to have the igniter replaced customer was sent an estimate via email. Removed all burner assembly brush and cleaned. Inspected and tighten all electrical connections. Inspected flue exhaust no leaks or cracks. Replaced air filter size 14x24x1 provided by homeowner. Fired up furnace and checked all operations on system. Unit is operation properly at this time. https://visionshare.xoi.io/?id=ms7e4e3163-575d-i184-4d4a4523adf0-uF83-8dba34e96927
La Today I arrived on site Mitsubishi AHU Service Replaced the internal condensate pump on the Mitsubishi ducted air AHU. Addressed the primary drain pan leak, which was the source of the water issue. Confirmed the unit services the Kitchen AC system.When arriving at the property, Upon arriving at the property, the client directed me to the garage where the AHU Mitsubishi is for the kitchen area. I proceeded to disassemble the defective CP. I proceeded to install the new CP in the AHU. I concluded with the installation of the new CP. I made the necessary connections and adjustments. I proceeded to run water in the primary bread drain, The new CP began to work properly. Notas: Minutes after I put the system into operation, I noticed that the unit began to leak water below the unit. Proceeded to do a deep check to see what is the cause of the water leak. I removed the bottom cover of the unit to check the primary drain pan. I found multiple water leaks in the primary drain p
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A3D0-502FBC32A5864F8B86952AAFE7A91D63 Review and reconfigure newly installed T10 thermostats (3) for second and third floor AC system / review zoning : Customer stated that he is still having issues in the master bedroom zone and the daughter’s bedroom zone on the second floor after thermostat replacements. He Stated that only the third floor thermostat is turning on the air conditioning system At Arrival shut all thermostats off Called for cooling from the master bedroom thermostat- Noticed that only the fan is running and the compressor is not Called for cooling from the daughter’s bedroom thermostat- Found only the indoor blower running and compressor off as well Called for cooling on the third floor- Compressor is on and running Review system and wiring Found that the Y wire in the zoning panel was connected to O/B for the daughters bedroom- corrected wiring and relocate to Y terminal on zoning panel
Goodman 1st floor AC system located in the basement is not cooling properly. Found evap coil frozen at this time. Today I arrived on site to address the reported issue with the AC on the first floor. Initial Assessment:Determined the AC system on the 1st floor was not working. Identified a frozen evaporator coil and compressor. Next Steps:Recommended a dye test on the 1st floor AC system. When arriving at the client's property. The client explained to me that the system on the 1st floor is not cooling. I proceeded to verify the AHU. I found the Evap coil was freezing. I showed the client and explained the situation. I explained to the client that he must wait at least 48 hours for the ice of the evap coil and the compressor to thaw. The client mentioned that he would like to schedule an appointment for Monday to verify the system to see what is the cause of the system being frozen. I explained to the client some of the reasons why this can happen. Office to schedule an appoi
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A3D0-6F2FC81A7CE5487F9E6CA5A15D75107B Customer has water leaking from the master bedroom, Trane Mitsubishi ductless air handler: At arrival the AC is on and running Water is leaking from the indoor head onto the floor beneath instead of the condensate pump underneath the system Shut power to the system off Open the indoor air handler cabinet- Filters are very dirty- Customer washed them clean while on site The primary pain is filled with water and not draining into the condensate pump below Remove the reservoir of the condensate pump and connected shop vac- Vacuumed out the drain line off of the ductless system and all water from the primary pan to clear the blockage Then simultaneously flushed freshwater into the primary pan while shop vacuuming out flushing the systems drain line Reconnected reservoir to condensate pump Tested system drainage operations: Pour water over the evaporator coil into the primary
Service call for 2nd floor thermostat was blank. Spoke to the customer over the phone and allowed access into the home. The thermosat in the master bedroom was blank. Found that the power switch at the air handler was found on the off position. power was restored and system was checked. Unit is back up and running with no current issues. I was able to speak to the customer again and explained the issue System is operational. https://visionshare.xoi.io/?id=ms0767eb5c-575d-i184-e4ab44cc91ed-uF83-877f77c6ea12