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Lorenzo came by for heating system maintenance. He arrived right within the scheduled time window, did a thorough job on the boiler, and checked the water heater as well. He explained everything clearly, and was generally polite and friendly. Right after finishing, he wrote up the report and gave me the invoice - no delays, no hassle. Everything went smoothly and was done in a little over an hour. Would definitely recommend!
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Nigel was polite and professional throughout his service visit.
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Processional, pleasant, answered all my questions, did a thorough job.
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Richard was incredible all around. He diagnosed the problem within minutes—and took care of it. He was professional, very knowledgeable, and super nice. I will continue to be an Innovative Air customer because of your team, and Richard.
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Gary is the greatest. Thanks for getting us heat again Gary!
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Gary is the best service person at Innovative Air - please send him every time!
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One thing I always appreciate abt the Innovative Air guys is how thoroughly they answer my questions and explain what's needed to be done, why, and what I can expect as far as how the parts/equipment will perform going forward. Gary, Mark, Antonio are all patient, professional and thorough and the main office responds quickly to service requests. Over 13 years, Innovative has done a great job looking after our HVAC.
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Today I arrived on site to address the issue of the master bathroom radiator overheating. Radiator Issue:Identified the master bathroom thermostat as the cause. Found the thermostat setting at 90°F. Reset the thermostat to a more appropriate 68°F. Confirmed the issue is resolved. Upon arriving at the property, the client mentioned that the radiator in the master bathroom is overheating. I proceeded to check the radiator of the master bathroom. I found the tstat setup to 90F which is causing the radiator to overheat. I showed her and explained to the client that the tstat should be set up to 67-72 the most. I explained to the client how to manipulate the tstat of this area. The client understood the situation. I proceeded to check and monitor the heating system for proper functioning. The system is operating correctly at this time. There were no failures or malfunctions on this occasion the client was left with DHW and Heat operating correctly on this occasion. Note: I remind
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-B486016C77954126BFBA17C412713120 Perform maintenance on Daikin gas-fired furnace with Aprilaire bypass humidifier: * Shut power to system at arrival * Open furnace and blower cabinet doors * Removed flame sensor and hot surf igniter from system * Removed burner tray and all burner jets from furnace * Vacuum and dusted out furnace cabinet and components * Vacuum and dusted out blower cabinet and components * Removed completely plugged air filter * Secured filter rack in furnace With zip screws * Installed new 16 x 25 by one air filter and dated * Secured and inspected electrical wiring and components * Found the wire At the transformer going to the humidifier disconnected and loose * Install connector and splice and secure thermostat wires to transformer * Clean flame sensor with copper bristle brush, and polished clean with steel wool * Inspected hot surface igniter- okay * Rushed out and vacuumed all b
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-6C4E5268E73C4CEAB1E413B2550CBF40 Customer has no heat from gas fired furnace: * At arrival found thermostat calling for heating with the system remains off * Check furnace in the basement- The system is not running * Open up blower cabinet- The system control board is not displaying any LED lights * Check 24 V between R and C - nothing * Check voltage going to step down transformer- No high voltage * Check breakers and panel- Nothing is tripped * Check for switches around the basement and top of the stairs: Found two switches at the top of the basement stairs in the off position * Turn power onto the switches- Immediately you can hear the inducer motor turn on at the furnace and the system fires normally- okay * Cycle system on and off multiple times to confirm normal operations * System is back up and running It was recommended to the customer that he performed a heating maintenance on the gas fire fur
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-BF7630B8766C49F1B4649CF7882FC18C
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-624EBA407BD64C348E42E4E1B194F262 Customer is having heating issues throughout the house- The first floor is not getting enough heat and the second floor is overheating: The customer has a gas fired single zone system for the entire home. At arrival of the thermostat is set for 68 but indoor temperature is 65 - Check airflow to the first floor vents- very weak Shut the system down at the thermostat check air filter- completely plugged replaced air filter with new on site provided by customer inspected the furnace / blower motor / wheel and assembly- all components covered in construction dust and debris Maintenance is highly recommended on the furnace The customer has a fan driven humidifier on the supply ductwork- The humidifier is shot at the water feed and unplugged Remove the humidifier to inspect the supply ductwork inside- Found out the dampers leading to the first floor are closed- Take picture Op
1 Gas Hot Water Steam Boiler: Burnham Steam Boiler- Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners tubes and heat exchanger- ok, vacuumed-ok Check ignition Assembly-ok Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; 0psi Performance-ok Check and run Thermostats- operating well at this time. Check autowater feeder, automatic low water cut off, Flush boiler multiple times.Check for water leak. Boiler drain valve is dripping. I was able to cap drain. Made customer aware that if boiler drain continues to leak we would be fore to replace drain valve. Ran and monitored for good operations. All zones are fine supply and return lines getting hot. Perform check for HWH. Check for water leak, no leakage at this time. Check control gas valve-ok Check air Combustion a
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-CE4BAF5CECD14C8D9311CD96C0D823DB Customer here is a loud noise from the furnace- System is still operational, but he would like the system checked: Check system at arrival: Furnace, coil and condenser with humidifier in the basement that serves the entire home The customer called for heating from the thermostat: Immediately the customer states he hears the noise- The noise is coming from the inducer motor- The furnace fire is normally- Monitor operations- okay The furnace is well over its average life expectancy and was manufactured in 1997 making it about 29 years old Check the hot surface igniter, which was showing heavy wear Clean the flame sensor as a courtesy to the customer as well as the burner jet Performed a powder cloud test on the system to confirm the heat exchanger has no cracks- ok Explained to the customer that the system is well over its average life expectancy, and no repairs are recomm
Replace gas fired furnace, A/C indoor evaporator coil and outdoor A/C condenser equipment only.
Perform maintenance on gas fired water boiler with four Hydro air handlers: HYDRO AIR HANDLERS: - All systems are controlled by nest thermostats - Shut nest thermostats down - Open air handler cabinet doors - Chemically sprayed, evaporator coils, clean, and clear - Polished primary drain pans - Chemically sprayed and polished inside of air handler cabinets and component - Polished and inspected blower motors, wheels, and assemblies - Secured and inspected electrical wiring, connections, and components - Replaced and dated all air filters - 13x21x1 / 20x21x1 / 16 x20x1 and 24x24x1 - Inspected all Hydro coils- call for heating from nest thermostats- confirm that blower motors are on and running, and Hydro coils are heating properly GAS WATER BOILER: - shut down equipment - Removed all burner tubes / flame guard and roll out switch - Preformed maintenance on pilot assembly and spark ignition - Vacuumed and dusted out boiler cabinet and components - Vacuumed and dusted out all burn
Today I arrived on site to address issues with the High efficiency Alta Burnahm boiler. Service Actions: Replaced the control board due to a malfunction. The replacement was completed with a new control board under warranty. The boiler supports the heating and DHW system. Upon arriving at the property, the client explained to me that she is having failures in the heating system. The client directed me to where the unit is. I proceeded to inspect the system visually. I didn't find anything out of place. I proceeded to disassemble the defective boar control. I proceeded to install the new control board in its place. I made all the connections and adjustments necessary to conclude with the installation of the new control board. Contact tech support to review the settings of the unit. Some adjustments were made. I started the system and monitoring for about 30 minutes. Check the gas pressure of the unit. Gas pressure within the parameters of the unit. Gas Static pressure 5.3 Ga
1 Gas Hot Water Boiler: Peerless cast-iron Boiler w/ x5 zones and x2 Air handler units with Hydro coils. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners and heat exchanger- ok, vacuumed-ok Check ignition Assembly-ok thermocouple in good condition. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings 18psi Performance-ok Check and run Thermostats- operating well at this time. Check zoning operation-isolate and run zoning. Check circulator pumps-ok amps and voltage check. Check for water leak no leakage at this time. Run and monitored for good operations. All zones are fine supply and return lines getting hot. Perform check for indirect storage tank Check for water leak, no leakage at this time. Check control Aquastat settings-ok Run and monitored for good operatio
Upon arrival met customer plumber who was on site prior to my arrival. Customer informed me that he was here for similar issue of noise/smell complaints. Plumber verified that issue is with HWH. Spoke with customer via phone. Customer requested for boiler to be checked for normal operation. Proceed to inspect boiler. Notice plumber may have put power back to boiler and checked operation. Found boiler on and running with 1st floor Unico system. Check operation once more. Cycle boiler on/off, boiler satisfied and shut down normally, saw burn tubes and undercarriage of boiler dirty. Recommending that customer follow up with heating maintenance for Weil McLain boiler w/x2 hydro AH System is normally operating @ this time. Not smelling anything while boiler is running. Issue is related to HWH not venting correctly. Boiler may share same chimney but boiler is not tripping on safety. Chimney Cleaning may have been recommended to customer by his plumber. Plumber is correcting issue with HWH fo
Today I arrived on site Issue Identified: No hot water and a buzzing noise in the boiler system, affecting both heating systems and DHW. Problem: Determined the DHW circulate pump was not functioning. Resolution: Replaced the DHW circulate pump. Current Status: The system is now up and running. Upon arrival at the property. The housekeeper gave me access to where the boiler room is. I proceeded to verify the system. I found that the circulate pump was doomed. I proceeded to disassemble the defective CP. I proceeded to install the new CP covered by the warranty. I proceeded to make the connections and adjustments necessary to conclude with the repair. I proceeded to bleed the indirect tank area. I completed the repair successfully. I started the system and monitoring for about 10-15 minutes. The system began to operate normally. The new Cp worked correctly on this occasion. The DHW began to heat up normally. Water ten set up to 140 at the stat control of the indirect tank.
Gas Furnace systems X2 Furnace units. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced 20x20x1 24x30x1 Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- washed out. Inspected water heater Check for water leak-no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Run system, left system operating well at this moment. No issues at this moment. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-864AF46388B249B8AAE9E0A866A53CD2
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-AEDF0922C93243DF98E3BEFEF3D731EB Customer has no heating in the home. The boiler has went off on an error code.- E21: At arrival on the boiler is off on an error code The error was reset in the system was tested- The boiler fired right up normal operation Confirm that all three zones are working properly Spoke with Tom from Burnham technical support and did Extensive diagnostic work on the system It appears that the gas pressure is higher than they would like going to the boiler and he is suspicious of the control board and would like to replace it He is recommending that Regulator being installed on the gas line and the control board be replaced While on site, we calibrated the boiler best as possible to avoid the error from reappearing It is still very possible that the boiler may shut down on an error code, which would result in the customer having to manually reset the boiler The customer knows how t