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Simply put, if it were not for Mark, this review would have a much more sour tone because of a past experience. However, let me be clear, not only was Mark thorough, professional and empathetic. He was very clear in what he was doing and WHY he was doing it. He resolved our issues and didn’t leave until we had heat and hot water. My family is very grateful! Thank you Mark! The ratings below are based on our collective experience with Innovative and does not reflect how pleased we were with Mark. He gets 5 stars across the board.
Response from Innovative Air:
Thank you Kindra. The technician prior to Mark has been removed from the company as a result of your experience. We set the bar high and do not settle for anything less. We appreciate your patience and the kind words about Mark. He is a fantastic technician. Thank you for allowing us to return and resolve the issue. We apologize for any inconvenience. Michael
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Always great service. Kind and courteous. The guys at innovative air have always helped us out and explained all for us to understand.
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Lorenzo provided great service and was courteous and knowledgeable.
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I just posted on google but Nigel was on time ( early but okay with waiting for our scheduled time as we weren’t ready), polite and gentle with us and our dogs and did a very thorough job even draining the system which had air in it probably due to it not being done when you all installed the new one .
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Lorenzo was very professional, thorough and efficient in conducting a heat maintenance tune up to my system.
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I would recommend to anyone Innovative Air who has issues with there heating .
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Upon arrival inspected boiler w/ customer. Discovered that customer has an oil boiler. Informed customer that unfortunately we do not service oil boilers and customer should get his oil company involved to service his system. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-DE27-CE4AA48B732F4AA3956B70916B8A04A9
Hot Water Boiler. DHW water heater tank. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean flame sensor and ignition Assembly-ok Check Safety Controls-ok Check electrical wiring and components-ok Check water feeder-ok Check back flow prevent-ok Check expansion tank-ok Check relive valve-ok Check Gas valve & Gas Line-ok Check Combustion Air, Flue pipe-ok Check Temperatures & Water pressure settings; Performance-ok Check and run Thermostats-okay Check circulation pumps-ok Perform inspection on a DHW tank. Check for water leak, no leakage at this moment. Check water valves-oKay Check ST-12 exp-N/A Check control gas valve-okay Check gas line- no leaks at this time Check Draft and combustion-okay Run and monitored for good operation-ok Run system, check hydro, all of them getting hot, left system operating well at this moment.. Perform maintenance
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-DE27-C296C31507B447F3A4E23DCCD52F831A Preform maintenance on x1 Carrier infinity gas fired furnace with bypass humidifier: * 6ft ladder needed to access system through x2 ceiling hatch’s * open furnace cabinet doors * shut power to system * removed flame sensor and hot surface igniter- cleaned sensor with copper bristle brush and polished clean with steel wool * inspected hot surface igniter- showing heavy ware and customer approved replacement * removed existing hot surface igniter and installed and secured brand new igniter and hardware in furnace * brushed out and cleaned burner jet, furnace cabinet and components * inspected PVC fresh air and exhaust: okay * secured all electrical wiring and connections in furnace and blower cabinet * inspected blower motor/ wheel and assembly * removed condensate trap- flushed clean and primed with fresh water * removed neutralizer kit- has never been cleaned / replaced-
Today I arrived on site to address the no heat or hot water issue. Boiler Repair: Identified ignition faults on the boiler. Replaced the igniter assembly (provided by the customer). The boiler is now igniting after replacing the igniter assembly. System Status: Heating and DHW system is now operational. Upon arriving at the property, the client explained to me that the boiler is displaying a (error code). I proceeded to verify the unit. I found the unit displaying and error code (Ea) indicating ignition failures of the unit. I showed him and explained to the client the situation and about the failure that the system presents. Uncovering the unit, I found a bigger problem related to the unit's heater exchange. The heater exchange is leaking and is overheating the unit causing damage to the electrical components of the boiler. I showed the client and suggested she consider upgrading this system. I informed the client that I would pass all the necessary information to the office
Preform maintenance on x1 Carrier infinity gas fired furnace with bypass humidifier: * 6ft ladder needed to access system through x2 ceiling hatch’s * open furnace cabinet doors * shut power to system * removed flame sensor and hot surface igniter- cleaned sensor with copper bristle brush and polished clean with steel wool * inspected hot surface igniter- okay * brushed out and cleaned burner jet, furnace cabinet and components * inspected PVC fresh air and exhaust: okay * secured all electrical wiring and connections in furnace and blower cabinet * inspected blower motor/ wheel and assembly * removed condensate trap- flushed clean and primed with fresh water * removed neutralizer kit- has never been cleaned / replaced- customer approved * brought outside- dump minerals- washed and brushed clean- installed new minerals and put kit back together * reinstalled neutralizer kit, condensate trap and all drainage and tested for leaks- none * replaced air filter / open bypass damper * humidi
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-38BC50E705064C07828BC11F07228E5A Customer has no heat in the Entire home : * At arrival confirmed that the nest thermostat is calling for heating, but the furnace is not running * Check the furnace in the basement * This is a Lennox furnace that is about to be 27 years old * The vent louver door on the burner section is Trying to open with a call for Heat, but slamming shut * The motor for the damper is hot and you can see broken plastic that is holding the damper door * When the damper door is manually held down the furnace tries to fire, but fails * The wire For the electronic spark igniter is broken and not making connection * After manipulating the wire, the furnace does fire, but once hand is removed from the damper door, the furnace shuts down * This is a 27-year-old gas furnace. That is well over its average life expectancy with multiple issues. * No repairs are recommended on the system * Shut
Perform heating maintenance on a Navien combi boiler. X1 Boiler unit. X3 AHUs Hydro air handler. Air Filters: X2) 14x24x1 X1) 14x30x1 Boiler: shop power to boiler Removed boiler covered doors- system, full of dust and debris Vacuum and dusted out boiler cabinet and components, under heat exchanger, burner tubes, and piping Removed pilot assembly, and spark igniter from boiler Clean spark igniter with copper bristle brush, and polished clean with steel wool Reinstalled and secured all connections Test expansion tank, water feed, and backflow preventer, air vent, and relief valve- okay Secured and inspected electrical wiring and components Inspect flue piping and damper motor- okay Polished and wiped down all equipment Return power to system Test take zoning panel, securing all connections- test Hydro and heating thermostat- zone panel response, circulator pumps on and running and boiler fires Monitor system operations, flames, boiler pressure and temperature- normal Boiler satisfies a
Today I arrived on site to address issues with the 1st floor furnace. Initial Assessment: Confirmed the 1st floor heating & AC system was not working. Identified a loud noise originating from the unit. Diagnosis: Determined the inducer motor was not functioning correctly. Concluded the inducer motor needs replacement. Action Taken: Shut down the system due to the faulty inducer motor. Upon arriving at the property, the client explained to me that the unit on the 1st floor makes a noise when it starts at first then it stops making noises. I proceeded to check the unit, I found the furnace off. I told the customer to turn on the unit. The unit started. I immediately found the motor inductor locked, I tried to soften the inductor's impel. The unit started. Some time later it began to make noise. I showed it to the customer and explained that the engine inductor is not working properly. I also explained to the customer that it is possible that this piece is not on the market since due to
Gas Furnace system. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced provided by the customer. 12x24x1 Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and cleaned Humidifier-N/A Check and run Thermostat- operating at this time. Inspected water heater Check for water leak-no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Run system, left system operating well at this moment. Recommendations: x1 Duct cleaning. x1 Blower wheel deep cleaning. x1 heating & AC systems Membership. -/-/-/-/-/-/- - R
Customer has no heat in home: * at arrival confirm that thermostat is calling for heating indoor temp 61 and set for 74 * check boiler in basement * confirm that the circulator pump is not running and the pilot light is out on the boiler * After further diagnostic found that the boiler was not receiving a call from the thermostat * When the thermostat was bypassed and jumped out, the vent damper opens, and the circulator pump turns on, but the boiler remains off due to the pilot light being out * Also, while visually inspecting the boiler, noticed that the expansion tank seemed full of water- We brought it to the customers attention that after the thermostat and the thermocouple replacement it is possible that the boiler may leak water onto the floor and expansion tank replacement is needed * She approved the thermostat and the thermocouple replacement on her system * Removed existing thermocouple from boiler And disconnected from gas valve and pilot assembly * Perform full maintenanc
Heating Maintenance on 34yr old Trane Gas Furnace system. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced. x1) 16x25x1 provided by customer Check and clean ignition Assembly-ok Check and clean- flame sensor/Flame rod-ok Check and tested hot surface igniter Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures split Performance-ok Check and clean condensate water traps-ok Check Humidifier-N/A Old Fashioned. Customer plug in when ready to use Hum water panel- N/A Check and run Thermostats- operating at this time. Inspected water heater Check for water leak- no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Ran system, left system operating well
Customer has no heat but does have hot water- she stated will shut down the heat: * at arrival check thermostat- calling for heat * check boiler * temp: 180. / pressure : 0.0 psi * water feed to boiler closed * shut power to system * open water feed to boiler and monitor operations- boiler feeds 15+ minutes filling home * system fill and feeder stops - normal operations * go to every radiator in the home and purge until only water is coming out * rad to raise pressure in system to purge air from third floor radiators * once system is filled and pressure is confirmed return power to boiler * system is calling for heat and boiler fires- normal operations * monitor flames and gas valve operations and found all to be normal * inspected flue piping to chimney breach- okay * test and monitor system operations * walk entire home multiple times checking each and every radiator to make sure none are air bound and all are heating properly * confirm circulator pumps are operating properly and su
Preform maintenance on common areas for buildings 790-740: * Replaced and dated all air filters * washed and cleaned all air filters that are not replaceable * chemically treated primary pans and added condensate tablets * chemically sprayed, brushed and rinsed evaporator coils, clean, and clear * Flushed and tested all drain drainage with hot water- Tested internal condensate pumps / ductless condensate pumps and discharge lines to insure normal operations and no leaks * set all thermostats to heating at 65 degrees as per Noel * run And test all systems checking indoor airflow and temperature splits-ok * Check outdoor condensing units and electrical wiring and components- okay Perform maintenance on pool house gym unit: * shut power to equipment * opened furnace and blower cabinet doors * disconnected electrical from flame sensor and removed: cleaned with copper bristle brush and polished with steel wool * inspected hot igniter- okay * removed condensate trap from furnace * flushed
Carrier Gas Furnace system Heating Maintenance Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced. x1) 20x25x4 Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures Split - Temp rise-Performance-ok Check and clean condensate water traps-ok Check and cleaned Humidifier-ok Hum water panel- ok Check and run Thermostats- operating at this time. Run system, left system operating well at this time. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-C85325FB1A9A4C4BB3F7A158D83360DE
Gas Furnace systems.. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced AprilAir 2200 Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- washed out. Check and cleaned Humidifier-ok Hum water panel- replaced with a new one provided by the customer. Check and run Thermostat- operating at this time. Inspected water heater Check for water leak-no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Run system, left system operating well at this moment. No issues at this moment. V