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Everything went smoothly. They were professional and knowledgeable.
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Our technician, Will was excellent, very thorough and knowledgeable. He carefully explained everything he planned to do, and kept us updated as he went along. He took photos and videos of his work so we could see exactly what he had done. We are very pleased with the way he worked on system.
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I had about 4 proposals for insulation in various points in my house. Innovative was right in the mix and had an immense amount of knowledge and ideas for my issues. I went back and forth many times deciding what I wanted and they stood by and answered all my questions patiently. The workers that came by to do the actual work were very impressive. They treated my home with respect and did a lot of messy work with no mess left behind. Highly recommend.
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Gary is always efficient and cordial. Unfortunately, we frequently need service- replacing multiple parts or entire units almost every year- which is frustrating. But Gary and our other technicians from Innovative Air are always professional, respectful of our home and good with repairs.
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Antonio and Lorenzo did a great job servicing my boilers. They were exceptionally friendly, extremely professional and very helpful. It’s the people that make the business what it is!
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View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-7BAFFE2967E24E4594926814008B69CE Recommend to do a follow up with the homeowner for the AC leak search to check the condenser
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-4B55AC99465549528368990D408D10AD Preform maintenance on Burnham K2 high-efficiency water boiler with two Trane Hydro air handlers and two Fan driven humidifiers: GAS WATER BOILER: System on standby at arrival- shut power to system and removed boiler cover door and open access panel behind electrical removed flame rod and spark igniter Cleaned both components with copper bristle brush, and polished clean with steel wool Reinstalled and secured both components back in place Vacuum and dusted out inside of boiler cabinet and components inspected PVC venting off of Boiler- ok Secured and inspected all electrical wiring, and components and inspect inspected interior of boiler for any leaks or corrosion- none Remove the bottom of condensate trap, emptying all dirty water- rinsed all clean and clear Perform perform full maintenance on neutralizer condensate pump: Dump all minerals and all dirty water- Chemicall
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-A55BD248E9F74E97808E5ADE649FB211
Performed heating maintenance on one peerless hot water boiler removed and cleaned the igniter and the flame sensor and cleaned out the condensate trap/tank also checked the expansion tank and the exhaust and intake flue highly recommend to replace the igniter and the flame sensor because the display said ignition failure also recommend to replace the neutralizer rocks,also flushed the domestic hot water indirect tank and performed maintenance on two hydro air handlers checked electrical and mechanical components and heating coils and blower wheels recommend to remove and clean the blower wheel for the system located in the basement which supplies the basement and the first floor replaced two filters 20+25+4 and one water panel for the humidifier turned systems on and checked operations left systems working View visual findings from this job here - https://visionshare.xoi.io/?id=XA-90AE-38AFE8FAE4A948C490C3F898DE6FF271 To replace the humidifier panel sent email with options
Thermocouple Upon arrival inspected boiler, found pilot light out. Tried to relight pilot multiple times. Pilot won’t stay lit. Bad thermocouple and hat needed to be replaced. Replace thermocouple. Boiler is on/ running. Ran and monitored boiler operation- Normal. System back up to normal operation and left operating @ this time. Recommending to customer to follow up with routine maintenance. Recommending to customer to upgrade standing pilot to spark ignition View visual findings from this job here - https://visionshare.xoi.io/?id=XA-EE1C-1B2EBF9F0033455B913DC5D09366518E
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-213F-A3B0C9773B8B4D56B49439CAD77D3710 Return to replace hot surface igniter for Lennox forced air gas furnace: * turn thermostat OFF which is satisfied at 72 degrees * shut power to furnace * removed furnace cabinet door * open burner cabinet inside furnace * disconnected electrical from existing igniter * removed existing igniter from furnace * installed Brand new gasket on brand new igniter hardware * installed Brand new hot surface igniter / gasket and all hardware into furnace * connect and secure electrical harness to new igniter and zip tie back with all electrical neat and clean * close up the burner cabinet and review all connections before returning power to system * call for heating from Ecobee thermostat: inducer motor is on, Pressure and limit switches closed, Igniter glows up gas valve opens and furnace fires- Blower motor is on and running-Normal operation * Monitor system for 10 minutes before
Customer has no heat: found furnace showing error code of E-270 soft lockout - maximum number of retires exceeded- no flame correct sensed i reset the furnace while inspecting system found that the gas valves was in the off position and air tubing was disconnected i turned the gas valve on and connected the gas tubing the furnace was reset and system tested- the igniter glows up and the furnace fires but went off after just seconds and no flame detected i inspected the flame sensor and found the wire pinched and grounded out going into the cabinet the wire was adjusted and inspected and is no longer pinched the syste was tested (5) times after and normal operations each and every time explain all findings to customer- system is back up and running the HSI was ordered and we will return to install once it arrives View visual findings from this job here - https://visionshare.xoi.io/?id=XA-213F-44D278EEC83A415EAA1FBBC5A65B1CE9
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-213F-04305D9E5608412BA62DFBCF5401FBB5
Hot Water Boiler. HWH tank. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger. Check and clean Burners, brush and vacuumed-ok Check and clean pilot Assembly-ok Check thermocouple- replaced in this visit. Check Safety Controls-ok Check electrical wiring and components-ok Check water feeder-ok Check back flow prevent-ok Check expansion tank-ok Check relive valve-ok Check Gas valve & Gas Line-ok Check Combustion Air, Flue pipe-ok Check Temperatures & Water pressure settings; Performance-ok Check and run Thermostats- okay Check circulation pumps-ok Perform inspection on a HWH tank. Check for water leak, no leakage at this moment. Check water valves-okay Check gas valves-okay Check gas line-okay Check ST-12 exp- good Check flue pipe-okay Run and monitored for good operation-ok Run system, check radiators, all of them getting hot, left system operating well at this moment.. /-/-/-/-/-/- - Richard completed the re
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-AC4C-ED2ECE9674CA4FF78AA9E0015E29990F Customer has no cooling on the second floor of home: We are providing the customer with a quote to repair her line said, but she would like the equipment evaluated: Indoor equipment at arrival The system is controlled by a wireless thermostat Check the indoor system- The air handler is not in bad condition, but is 12 years old There is a steam humidifier in the laundry room underneath on the second floor that also is connected to the system- Has not run in years according to the customer While inspecting the second floor system: Replaced UV bulbs in light kit as a courtesy She stated that when Dean was here they replaced the air filter and when they closed the door, the UV light stopped working They’re installing the new UV bulbs. Confirm that they are now back in normal operations. Called for cooling on the thermostat in the indoor blower motor is on and running Confirm
Completed heating maintenance on one peerless hot water boiler checked electrical and mechanical components and removed and cleaned the burners and igniter replaced components and turned system on and checked operations and performed carbon monoxide test none found left system operating in cooling
Lennox Gas Furnace system maintenance Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners, brush and vacuumed-ok Check and clean Air Filter- replaced. x1) 20x25x1 provide by customer Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line- possibilities of failing Check Combustion Air, intake & exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- washed out. Check and cleaned Humidifier- ok Hum water panel- ok Check and run Thermostats- System is having an issue to run. Spoke with technical support need to check and confirm gas pressure @ furnace, furnace is also giving error code for hot surface igniter. It was recommended for igniter to be replaced. Follow up is need to replace H
To top off the system for the second floor and install ultraviolet dye performed maintenance on two ac systems checked electrical and mechanical components and tested refrigerant levels topped of second floor ac unit with two lbs of refrigerant checked systems operation left system working, first floor system had to replace the capacitor located in the condenser started system and checked refrigerant levels left system working homeowner is looking into replacing the second floor system next year View visual findings from this job here - https://visionshare.xoi.io/?id=XA-D510-9D9DCF79C260403796736AE366311FFC
(TCC) Heating Maintenance - TRANE - (1) HW Boiler (2) HYDRO Air Handler - tested high and low voltage components ok, checked return grille, inspected return ductwork and connections, sprayed and cleaned interior of unit, checked squirrel cage fan clean at this time checked ECM motor ok, tightened loose connections at air handler, inspected hydro-coil no leakage at this time, checked air filters ok at this time, checked temperature rise receiving good temperature split, checked humidistat settings, checked Humidifier operation ok, checked water panel on at this time, checked basement hydro unit operation noticed water build up on insulation, primary pan for system isn’t holding all of the condensation from coil, checked boiler operation, checked pressure relief valve, checked all circulating pumps ok, 1st fl zone had to be drained completely for pump to circulate water ok, tested all heating zones ok, zoning panels operating correctly, checked flame sensor and hot surface ignitor, noti
Got to the home and customer opened the door stating that she has Covid and needs to reschedule appointment- she was told to follow up with the office