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They really do there best to take care of their customers.
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Wow! Our over night rental froze up late Friday night (things always happen that way). I called Jack Frost AC at 8:00 am on Saturday morning. They answered right away (thank you Doris) and Don was at the rental at 10 am (great guy). Best AC service we have had in Sevier County.
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Keith Ravenelle and his crew were on time, efficient, and skilled. They removed our old system and had the new one installed and working in just a few hours. I highly recommend Jack Frost for all your HVAC needs.
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Overall Experience
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Reasonable price for dependable professional service and knowledgeable technicians. They work around cabin occupancy in a timely manner and provide a thorough accounting of service. I highly recommend their work and have been a satisfied customer since 2003.
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We had some problems with our heat pump back in December, when it was 5-10 degrees for about 8 days straight. Originally it was going to take a $900 part to fix the unit. Keith, the service tech came out to put the part on, and instead, was able to work around and get us heat by changing out a coil, a much less expensive fix! No heating and air company has ever gone the extra mile to save us money like that. He also informed us we had a defrost board going bad, but we could make do for a while with that. Yesterday we got up to 75 degree temps, a warm house and whatta you know, the cool air wouldn’t kick on. Our board bit the dust and we had no a/c. I contacted Delores at the office and Keith was already at our house today, with a new board! The one it needed cost $800 but he got us a universal board, hundreds cheaper and ended up rewiring our whole Trane system to make the board compatible...plus put us in a new thermostat. We had cold air in an hour! I’ve also had the pleasure of meeting the owner, Don and the office manager Delores. These are some top notch folks who care about your heating and air needs, and not just trying to rip you off. Overall, our experience was fantastic and a real blessing! If you have a problem like we did, absolutely call Jack Frost. You won’t be disappointed! 🙂
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Added freon to system and placed dye in the system in order to find leak.
Replaced run cap on the system and checked operation.
Install new Gas Furnace pressure switch on Amana system.
Heat was not working. We repaired low voltage issue.
Installed Liberty 3 Ton 14 Seer Heat Pump package unit in Sevierville.
Did a tune up on the system in Sevierville.
Installed Guardian 3.5 Ton 14 seer Mobil Home system in Sevierville.
Just needed some freon added to system.
Installed York 2 Ton & 2.5 Ton 14 Seer Heat pump Systems in Sevierville. Another satisfied customer!
Installed new York 5 Ton 14 Seer Dual Fuel system in Sevierville.
Installed new York 5 Ton 14 Seer Dual Fuel system in Sevierville.
Installed new York 5 Ton 14 Seer Dual Fuel system in Sevierville.
Installed Guardian 3 Ton 14 Seer AC with 95% Gas Furnace in Seymour.
Installed York 2.5 Ton 14 Seer Heat pump System in Sevierville.
Working on a Guardian 2 Ton Heat Pump System at Little Valley Resorts in Sevierville.
