Jack Lehr has serviced our heat pump for years as well as installed a new one when needed. We relied on their honest and reasonable service. Now we do not feel that way. This time they came out with long list of recommendations, they went in to our basement closet where our water heater is located even if we did not ask them to and recommended some service and repairs for it. we wonder if we can count on their recommendations anymore.
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
Very personable service person explained things when asked
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
Shelby is a very polite and courteous employee. She listened to what we had to say. She was efficient and caring. Our mini was serviced several times and this time I had questions regarding same. She answered everything and suggested that additional work was required to address my concerns. She is a very worthy employee. A "keeper".
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
Technician explained work being done and what more I should do to help maintain system. Set up appointment to have sales team from Jack Lehr come out to review potential replacement of current 21 yr old system.
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
The technician that was doing the spring checkup on my heat pump discovered that I needed 2 pounds of refrigerant. I was very surprised because the system is less than 2 years old. I called the office and they sent out another technician to check for leaks. Both technicians were very knowledgeable and answered all my questions. Positive experience despite the problem.
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
