We have never been disappointed with their service. If there's an issue with the heat pump, the technician works until it is resolved. Courteous, on-time and couldn't say enough. Their service is 10++
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
I continue to be impressed with the professionalism of all the Jack Lehr employees I have had the pleasure of meeting. They are all very knowledgable at their jobs and more than willing to help in any way they can.
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
The technician said he was not familiar with my new Geo Thermal furnace(s). Plus he said he was only scheduled to service one of them. Surprised me that a tech not trained on my type of furnace would be sent to service them!
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
When I called to request replacing a through-the-roof attic fan I was told you could do it, and often had the parts on the truck. When the technician arrived he said we needed a roofer--and proceeded to disconnect two wires from the thermostat with the expectation we'd then get a roofer. For this challenging job of snipping two wires (he didn't even undo the wire nuts but just snipped the wires) we were charged 156 dollars. The clincher? You could come back and attach two wires for another 156 dollars when the roofer is done. I recognize you have real fixed costs but those charges are completely unrealistic for the service you actually provided. You have lost our confidence. Please cancel the air conditioning service we have scheduled with you on August 28th.
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
Daren from Lehr has been our tech for a number of years. He's courteous and nowledgeable,
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
Performed residential maintenance