THE GENTLEMAN WHO CAME THAT DAY DEFINITELY DID NOT HAVE MOTHER NATURE ON HIS SIDE. HE WAS VERY RESPECTFUL OF OUR HOME DESPITE HIS HORRIBLE WORKING ENVIRONMENT. He did a great job with a great attitude! Thanks to him!
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
A very competent young technician from Jack Lehr came to perform the heating inspection on our furnace on 10/10/2017. He typed up a thorough description of the many tests he performed that indicated the good health of our furnace. Besides being technically savvy, he was courteous, on time and very helpful. For example, he demonstrated how we could use the "auto" setting on the thermostat which would better make use of switching from furnace to air-conditioning during autumn when outside temperatures can fluctuate greatly. He also demonstrated how to properly install and uninstall the furnace filter. (I never noticed the pull-taps, before! Ha! We have confidence in Jack Lehr and we have and will continue to recommend their expertise and service to others.
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
The technician showed up promptly but spent a long time doing the routine service. He spent about an hour just checking the unit in my attic, but did not change the filter because he said it was not necessary. I did not feel comfortable leaving him alone in my house, so even though I had chores to do I felt I had to stay home the whole time he was there; I believe it was over 2 hours in all. However, he was courteous and polite.
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
A few years ago Jack Lehr installed a replacement inside air handler for our geo- thermal system. We were very pleased with the work, but, more importantly, we are very happy with the service we receive twice a year under their maintenance contact. Ben is the BEST!! He is knowledgeable about geo-thermal and our unit. Properly maintaining a purchase is perhaps more important than the purchase itself!
Overall Experience
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Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
Overall Experience
Prompt
Professionalism
Support Experience
Knowledgeable
Cleanliness
Response
Satisfaction
