The installation technicians were prompt, completed the job in a timely fashion, and clean.
Technician arrived early which was to my benefit. Promptly performed the usual summer check-up and found a couple of issues with aging components. We discussed the issues and options to my satisfaction. I understand a bit about the system and components and felt confident that replacement would soon need to be done; especially before winter. I have been a customer for approximately 10 years or so and have maintained a service contract. All considered, the entire team has provided excellent service over this time period.
Been with Jack Lehr over 10 years. Always prompt, professional with excellent service.
Rachel gets "excellent" in every category--so much better than the other companies we have used!
Technician explained work being done and what more I should do to help maintain system. Set up appointment to have sales team from Jack Lehr come out to review potential replacement of current 21 yr old system.
I am supposed to have free parts on the Gold Plan I paid for. Jack Lehr installed some new parts in January 2021 and charged me for the parts. On another visit, I received the free Gold Plan system checkup and was given a free filter for the heat pump indoor unit. But the filter is the wrong size and will not work. These filters are an odd size and cost me ten dollars each online.
The Mac Lehr HVAC Technicians consistently provide excellent service from start to finish.