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Noah was very thorough. I had to leave while he was still here so I left him my debit card and access to my house. He did a perfect job! He ran my card and locked up my house. I would hire him again without hesitation.
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Overall Experience
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Mr. Stepp was very knowledgeable and educational. He pointed out what a was wrong with the unit and have honest pros and cons to the repairs. I would highly recommend him moving forward
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Spenser was on time and very professional. Diagnosed the problem. Will work with main office for solution.
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Tech came out really quick. Really knew his stuff.. explained in detail what was wrong, parts needed, and how to fix. Grateful for straight forward info and help.
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Overall Experience
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Just a well rounded company from the Office Staff, to Sales to the Service Crew. We haven't met anyone that wasn't professional but extremely kind, friendly or understanding. Highly recommend this company.
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We have used this Company for years and have never had a bad experience with "anyone" from this company. They have all been professional but friendly, knowledgeable, and caring. We would gladly recommend this company to anyone needing the type of services they provide.
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Overall Experience
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Overall Experience
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Very personable, explained what was being checked and what levels meant. Very nice and professional service
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The service was prompt, professional. The technician explained what was wrong and how it needed to be corrected. Thank you.
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Called around 3.00 today and a service representative arrives around 4:00! Wow Thank you
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Overall Experience
Quality
Experience
Punctuality
Provided estimate for duct system replacement only as well as duct and system replacement. System is 16 years old and customer wants to switch from gas to electric. Will be in touch
Tech arrived and performed esa on one system, tech did not find any challenges with unit at today’s visit. System is back on and operating properly at this time. Tech spoke with customer about renewal and customer said he would have to call in after first of the year. Tech built estimate and emailed all information.
Replaced thermostats and elements in the water heater.
Tech washed and serviced unit and found no challenges at this time. Customer’s uses their own filters.
Tech washed and serviced unit and found no challenges at this time. Customer renewed ESA 2 sys.
Upon arrival tech was informed upstairs zone seemed to be stuck open cause it was getting air through vents with downstairs calling. Homeowner also stated this happened once before a year ago. Tech turned on both zones and cycled upstairs 6 different times and each time zone damper closed and opened accordingly. Tested both dampers at zone board and opened and closed accordingly. Tech informed homeowner that system was not recreating issue but suspects it to be the damper causing it to stick. Emailed estimate to replace damper motor to homeowner and they plan to wait and see if it happens again. System is back operational at this time.
Tech washed and serviced unit and found no challenges at this time. Tech notified homeowner about dryer vent ripped. Customer uses their own filters.
Install Goodman 2.5 Ton Package Unit With Programmable Thermostat
Customer invested in a 2.5 ton Goodman PHP Consultation Code: ENGTT1B5T
Tech performed tune up on one system, tech spoke with customer and asked about any potential concerns with system and customer stated gas usage and potential leak, tech checked all connections with leak detection bubbles and was unable to find any leaks at tank or unit at this time, tech found no other issues with system at todays visit and system is back on and operating properly at this time. Tech spoke with customer about service agreement and customer stated she would like to hold off for now.
Tech found blower motor overheated due to a failed capacitor. Tech also found no voltage at y with a heat pump. Tech jumped out thermostat and found voltage at y. Tech recommends replacing thermostat and replacing capacitor. System is near 30 years old and tech recommends replacement. After further inspection due to age, tech found system void of R22 refrigerant. The suction port is missing and is a large hole. It is also likely the coil is leaking, but suction port would need to be replaced before further leak searching to allow system to hold pressure. Tech does not recommend doing any major refrigerant repair on a 27 year old R22 system. Tech replaced blower capacitor and system is now working in emergency heat only. Field supervisor notified.
Leaking around line heavy rust around cold and hot side of fittings advise to replace water heater due to chance of turn fitting lose could brake threads
Performed ESA, tech cleaned and serviced both units. No issues at today’s visit. Tech replaced both media filters for the down stairs. Recommended surge protection, homeowner stated he has whole house surge protection.
Tech inspected crawl space and quoted dryer vent installation, Customer stated he will call back soon tech emailed quote.
Tech performed ESA on one system. Tech found bacterial growth and dust/debris in unit. Tech recommended adding plasma to prevent issues in future. No other issues were found at today’s visit. System is back on and operating properly at this time.