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Mr. Stepp was very knowledgeable and educational. He pointed out what a was wrong with the unit and have honest pros and cons to the repairs. I would highly recommend him moving forward
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Spenser was on time and very professional. Diagnosed the problem. Will work with main office for solution.
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Tech came out really quick. Really knew his stuff.. explained in detail what was wrong, parts needed, and how to fix. Grateful for straight forward info and help.
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Just a well rounded company from the Office Staff, to Sales to the Service Crew. We haven't met anyone that wasn't professional but extremely kind, friendly or understanding. Highly recommend this company.
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We have used this Company for years and have never had a bad experience with "anyone" from this company. They have all been professional but friendly, knowledgeable, and caring. We would gladly recommend this company to anyone needing the type of services they provide.
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Overall Experience
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Very personable, explained what was being checked and what levels meant. Very nice and professional service
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The service was prompt, professional. The technician explained what was wrong and how it needed to be corrected. Thank you.
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Called around 3.00 today and a service representative arrives around 4:00! Wow Thank you
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Overall Experience
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Overall Experience
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Friendly staff ..ease in getting appts..great service plans
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Talked to tech Spencer, no leak in coil and compressor megged green. Capacitor was bad.
Tech found compressor unable to start and going into overload due to a failed capacitor. Tech also found a worn contactor, corroded evaporator coil, rust in drain pan, water damage in air handler, dirty evaporator coil and blower motor. Tech recommends replacing unit due to age, condition and type of refrigerant and frequent drain clogs due to rusty coils. Tech also made customer aware of the importance of maintenance. Customer only wanted to replace capacitor at this time. Field supervisor notified
CUSTOMER STATED ROOF HAS RECENTLY BEEN REPLACED AND WATER ENTERED FURNACE COMPARTMENT. FOUND FAULTY HOT SURFACE IGNITOR, ALONG WITH FAULTY GAS VALVE UNABLE TO FLOW GAS WITH VOLTAGE. BUILT ESTIMATE FOR REPAIRS/W MAINTENANCE DISCOUNT. NOT RECOMMENDED DUE TO AGE/OVERALL CONDITION. WILL CALL IF THEY DECIDE TO MOVE FORWARD WITH REPAIRS OR FULL REPLACEMENT.
Tech performed ESA on 2 systems tech recommended plasma for upstairs system, customer stated they don’t ever go upstairs so declined at this time.
Sldtel@yahoo.com Found the 20 year old system low on R22 refrigerant. Leak detector picked up small hits of a leak between the u-bends and indoor coil fins. Costumer declined the field supervisor visit and wanted to just charge up the system with R22, install ac leak freeze and invest into a yearly PSA (maintenance) plan. Tested the system in heat and cool upon departure. Additional refrigerant may be needed due to having a leak in the system, tech did explain that AC leak freeze is not a permanent repair. Blower wheel needs to be removed for proper cleaning during maintenance visit.
Upon arrival tech was informed that system was heating while calling for cool. Upon further inspection tech found thermostat not sending 24v on O circuit due to thermostat not being programmed correctly. Tech reprogrammed thermostat and system began operating as normal.
Tech did not find any mechanical issues at this time. Capacitor on downstairs unit was replaced last visit. Upstairs electrical all checked out perfect. Tech did notice quite a bit of bacteria build up in upstairs system downstairs system was slightly less but still signs of continuous bacteria build up. Tech recommended adding either plasma air or adding Uv light to both systems. Homeowner has pamphlet and will discuss both items with wife. Estimates are available on invoice.
Maintainance rescheduled for tomorrow due to weather conditions.
Performed ESA, homeowner informed tech that water had been shut off due to new water lines being installed. Could not perform outside portion of maintenance. Recommended surge protection. Has whole house surge protection.
. Tech installed PTAC and made sure system is operating properly
Tech performed maintenance per energy savings agreement. Tenant was home tech found no challenges at today’s visit system is operating correctly at this time. Did not get answer from homeowner would suggest add surge protection to protect against power surges and ensure system is protected sent estimate.
Tech performed maintenance per energy savings agreement. Tech found no challenges at today’s visit system operating correctly at this time. Tenant was home Sent estimate on surge protection to homeowner.
Tech performed maintenance per energy savings agreement. Tech found no challenges at today’s visit. Tech suggested additions at ac renew to system to help improve efficiency and lifespan of unit homeowner interested sent estimate will talk with spouse and call in if they invest. Will need to drop off 14x20x1 filter tech did not have extra on truck.
System fan motor , relay and heatstrips contactor are bad Tech gave price to repair . At this time customer does not want to move forward with repairs at this time.