We have used this Company for years and have never had a bad experience with "anyone" from this company. They have all been professional but friendly, knowledgeable, and caring. We would gladly recommend this company to anyone needing the type of services they provide.
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Very personable, explained what was being checked and what levels meant. Very nice and professional service
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The service was prompt, professional. The technician explained what was wrong and how it needed to be corrected. Thank you.
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Called around 3.00 today and a service representative arrives around 4:00! Wow Thank you
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Friendly staff ..ease in getting appts..great service plans
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Great company with great quality employees that do good work. Highly recommend.
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We all need a service company at one point or another. It's nice to have one you can rely on with good employees and this one gives us piece of mind. Thanks for your hard work & kindness.
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Grateful we found this company.
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ANTHONY AND MARQUS REPLACED A TRANE SPLIT HEAT PUMP
DAVID AND MARQUS REPLACED A TRANE SPLIT HEAT PUMP
Install Trane 2.50-Ton Heat Pump w/ Air Handler Consultation Code: ENGDP9G4F
Tech performed maintenance per energy savings agreement. System is not heating and cooling properly at this time due to leaking evaporator coil. During inspection tech also found compressor mega ohmed in the red and condensate drain system needs to be updated. Tech set up mandatory through office. Evaporator coil $4207 plus tax and will take about 20 days to come in.
Treated coil with exodor . Tech also added a 12 inch access door
Upon arrival tech found breaker tripped to condensing unit on downstairs system. Tech flipped on breaker and it immediately cut off. Tech proceeded to unit to ohm out compressor and found compressor shorted to ground. Tech was going to leak check evaporator coil and customer requested tech not to check it because he was going to replace anyways. Tech called Bryce and set up mandatory. Downstairs system is down at this time.
Removed faulty ignition control board and installed new ignition control board in furnace. Tested new board. System operating properly.
Tech found blower motor not operating during a heat or cool call. Costumer has a dual fuel carrier split system. Tech found no line voltage going into the speed tap at the relay connection of the board. Tech straight wired line voltage of the motor to verify that the blower motor is not the challenge. Blower motor operated without challenges when it was straight wired. Tech found a bad board (located at the airhandler) not sending line voltage out to the blower motor to operate. Pictures of board on service Titan. Tech contacted hwa warranty and requested a copy of the invoice to be sent to them. Costumer paid for house call and invested for PSA yearly. Need to contact Hwa warranty, would need to get quote for the control/ignition board replacement before approving repairs and pay for it as well. System is down as of now, need office to get a quote asap and/or to go ahead and order The board. Picture of the board located in the furnace is on file. Hwa would need a copy of this invoice
Customer reported downstairs system still has dirty sock syndrome. Customer notices it most in the bathroom. Reported it smelling like gym socks or vomit. Tech could not smell a strong odor. Tech did smell a slight mustiness. Tech inspected air handler and duct system in crawl space. Plasma wave air cleaner is installed and powered correctly and appears to be functioning properly. Ductwork in crawl does not look as new as downstairs split system. Some substance growth can be seen on insulation liner inside supply plenum. Blower and coil look fairly clean. Tech gave customer the options of cleaning indoor coil again $183.74, installing UV light and media filter $1127.57, applying EXODOR treatment $137 plus tax, replacing older duct system, or getting quote on treated indoor coil. Caleb quoted customer duct system price over the phone. Customer declined all options. No housecall on premium agreement.
WAYNE AND LOGAN REPLACED A CARRIER SPLIT HEAT PUMP
Install Carrier 2.5-Ton Heat Pump Consultation Code: ENG3NX7CH
Power to system was off upon arrival . Fan motor bracket is broke fan blade is broke. Recommend new motor and fan blade. Recommend oem motor Unit case is in very poor condition and drain pipe is non existent causing water damage under house. In the summer crawlspace will be extremely wet
Tech found 16” return and 6” supply full of water need box of 16” and box of 6” flex, will also need deodorizer chemical .
Tech serviced and cleaned trane package unit
