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Ricardo was very personable. Polite and informative. Nice guy!!
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Meeting Logan was great! He was so professional and a great young man. He told me and showed me all that was needed and the reason for it. I think Logan is a wonderful asset to Jackson and Sons. I hope it’s possible to have Logan come to my home every six months. Thank you, DAKendall
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Norman was prompt , courteous and very helpful with all our questions. Great personality.
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It eases my mind to know that Jackson & Sons will be thoroughly checking my HVAC twice a year. Just had my cold season check this a.m. with Ricardo T. He's an excellent representative for J&Sons: personable, explains anything I have a question about, polite. Love this company!
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The technician was professional and courteous. He explained things to me and let me know what my options were.
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Replaced faucet in kitchen but did not replace lotion dispenser & took the new one with him. Took apart a Kohler faucet in bathroom to replace stems that I purchased. Said he could not replace them bc of corrosion and would have to charge me to put faucet back together so I was left with a disassembled faucet in my bathroom. Did not flush hot water heater as was concerned about causing damage & said new one would be approximately $3200. Another plumber had said new one approximately $1200. Services were very expensive.
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he did a great job , polite and friendly as well
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I am grateful that the gas finally was connected to my furnace just prior to the cooler temperatures.
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Overall Experience
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- Tech found blower was not operating upon arrival. Compressor was short cycling and shut down on thermal overload. Heat strips over-amped and shut off repeatedly. - Found normally open contact on blower control relay getting stuck, not allowing power to the fan motor. Replaced blower relay and confirmed proper fan operation, refrigerant charge and delta T. - Advised customer that the heat strip contactor was visually burnt and pitted. Customer opted to replace at a later time. - Replaced UV bulb and recommended a PSA. Customer will contact office with their decision regarding a service agreement.
PERFORMED CMA INSPECTION ON 12 SPLIT SYSTEMS, 5 GAS PACKAGE SYSTEMS, 1 MINI SPLIT SYSTEM, 1 WINDOW AC, 2 TUBE HEATERS, 2 HANGING HEATERS, AND 1 GAS UNIT HEATER. SPLIT SYSTEM #2 FAN CAPACITOR RATED FOR 25mf TESTED WEAK AT 23.43mf. CAPACITOR IS DUE FOR FAILURE, RECOMMEND REPLACEMENT OF FAN CAPACITOR. THERE IS AN ESTIMATE PROVIDED FOR REPLACEMENT OF FAN CAPACITOR. GAS PACKAGE SYSTEM #11 FAN CAPACITOR RATED 25mf TESTED WEAK AT 22.61mf. CAPACITOR DUE FOR FAILURE, RECOMMEND REPLACEMENT OF CAPACITOR. THERE IS AN ESTIMATE PROVIDED FOR REPLACEMENT OF CAPACITOR. SPLIT SYSTEM #3 AIR HANDLERS DRAIN PAN WAS FULL UPON ARRIVAL, TECH VACUUMED WATER OUT OF DRAIN PAN AND BLEW DRAIN LINES OUT, THERE HAS BEEN AN ESTIMATE PREVIOUSLY PROVIDED TO INSULATE DUCK AROUND SYSTEM CAUSING SYSTEM TO LEAK. WOULD LIKE CUSTOMER TO BE AWARE THAT IF ISSUE ISNT ADDRESSED WITH SPLIT SYSTEM #3 AIR HANDLER DRAIN PAN, IT WILL KEEP OVERFLOWING. THERE ARE ELECTRONICS NEAR BY SYSTEM. TECH CHANGED FILTERS PROVIDED BY JOB SITE MA
Tech found no flame error. Tech found gas valve never turned on. Tech turned gas valve on and found system heating properly.
Tech ran system with no challenges found. Blower is running properly and no unusual noises were heard during system operation. Pressures are well within spec, delta t is within spec. System is operating properly, install warranty.
Tech preformed preventative maintenance and serviced system. Tech recommended ESA Plan to keep system running efficiently and properly. Customer invested in ESA Annual Plan. System is up and running with a delta t of 20.
Tech found excessive amounts of bacterial growth and dust/debris in unit. Tech recommended installing plasma air to prevent issue from occurring. Tech found no other issues at todays visit. System is back on and operating properly at this time.
Performed ESA, no issues found at today’s visit. Tech cleaned and serviced system, recommended have surge protection installed. Homeowner stated she wants to hold off for right now.
Cycled system upon arrival and allowed system to run for several minutes. Found ignition control board intermittently dropping power, along with inducer motor over amping. After cycling power to system it is currently running at this time but performance is not guaranteed. Costly repairs not recommended. Handed over to field supervisor.
Leaking around line heavy rust around cold and hot side of fittings advise to replace water heater due to chance of turn fitting lose could brake threads
Found old disposal leaking water and froze up. Removed old disposal and installed a new disposal.
Tech found inducer motor running but not pulling an induced draft due to blades broken off. Tech recommended a maintenance plan and customer agreed to 2 system ESA 1 time/year. Tech replaced inducer motor and verified system is heating properly with thermostat call. Tech had to clean burners to allow flame to make it to the flame sensor, tech took care of this under the newly purchased maintenance agreement. Tech also verified heat exchangers are not cracked.
Tech had to switch the thermostat from programmable to non-programmable. Customer was switched from plus plan to premium plan, there was miscommunication during the time of renewal. No charge for visit. 2023 system.
During ESA, tech found UV bulb to be blown. Tech recommends replacing UV bulb. Customer approved. No further issues found.
