2330 Indian Springs Rd
Dudley, NC 28333
(919) 734-9611

Our Top Cities


Local Reviews

Rated 4.9 out of 5 stars based on 7624 customer reviews

Excellent Service

Very nice young man. Very respectful.

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Excellent service

Excellent service

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Great Service!

Great service provided by Mr. Joshua Wright! Knowledgeable and friendly!

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Lots of work on this property. Great service!

With 9+ HVAC systems, there's a lot of work to maintenance the property's equipment. He kept me in the loop through out

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Great service

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Excellent service

Exceptional

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Excellent service

I recently had the pleasure of working with Romario Torres from Jackson and Sons for a service call on my AC house unit, and I cannot recommend him highly enough. From the moment he arrived, Romario was professional, knowledgeable, and incredibly thorough in his work. He took the time to explain the issue with my unit in a way that was easy to understand, and he patiently answered all of my questions. Romario was efficient in his work, and I could tell that he truly cared about providing the best service possible. Romario also took the time to perform a thorough inspection to ensure that everything was in proper working order. I was impressed by his attention to detail and his dedication to ensuring that my unit was functioning at its best. Overall, I had a fantastic experience working with Romario Torres from Jackson and Sons.

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Excellent Service

I recently had the pleasure of working with Bryce Carter from Jackson & Sons as my residential comfort advisor for a new AC unit installation, and I could not be more impressed with his professionalism and expertise. From the moment Bryce arrived at my home, he exhibited a high level of knowledge and professionalism. He took the time to thoroughly assess my home's cooling needs and provided me with a range of options that would best suit my budget and preferences. Bryce was patient and attentive, answering all of our questions and addressing any concerns we had about the installation process. He was able to recommend the perfect AC unit for our home, explaining all of the features and benefits in a clear and concise manner. If you are in need of a new AC unit and want a knowledgeable and reliable professional to guide you through the process, I highly recommend Bryce and the team at Jackson & Sons. Thank you, Bryce, for your outstanding service!

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Excellent

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Not happy with this service

Tech was unfriendly and acted like he didn’t want to be here. If this is how our worry free 10 year warranty is going to be then we feel like we wasted 4500.00$!!!


Response from Jackson & Sons:

Mr. Young, I am notifying our managers for you. You will hear from someone soon. Thank you for making us aware of this issue. Janet Pipkin, Marketing Director

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Excellent service!

A technician came out the same day I called! Kyle was excellent! Very nice, mannerly, and thorough!

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Stellar job performance

Attention to detail was outstanding!

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Excellent Service

Great service and professionalism

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Great service.

Very fast, professional, and accurate service. Would highly recommend.

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Missed communication

Service team was only informed of one of two issues I requested service on. They did not have the equipment to repair the main issue and we had to reschedule that. That part is very irritating. However, the technicians were excellent and repaired the other issue quickly. The company also agreed with me I should not be charged a second service call charge. They say they record the conversations. I hope they review this one.

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Job Locations

Derek J.

Derek J. Job Checkin

Upon arrival tech was informed system was not keeping up. Inspected system and found pressures and subcooling to be within range. Tech connected to Trane diagnostic and did find it has had a SOV in Wrong Mode alert under history which would explain running in heat mode while cooling. Will inform office and see how they want to proceed moving forward. System is cooling at this time.


Noah C.

Noah C. Job Checkin

Upon arrival tech ran system and monitored pressures, tech found head pressure slowly rising until unit cut out on high pressure switch. Tech switched reversing back and forth after resetting system and still had same result. Tech suspected non condensibles in refrigeration or possible restriction at TXV. Tech removed 1lb 6oz of 410a and got pressures back within spec. System is cooling with an 18 degree delta t. Tech stated if issues arises again we may need to replace TXV and charge with virgin refrigerant. Collected $213.77.


Audonel G.

Audonel G. Job Checkin

(XR16) 4TWR6024H1000A/TEM6A0B24H21S, PLASMA AIR & SURGE PROTECTOR


Kyle W.

Kyle W. Job Checkin

FOUND COMPRESSOR VALVES HAVE FAILED. OPERATING PRESSURES 200/200. NEED TO CHECK WARRANTIES, AND RETURN TO MAKE REPAIRS AFTER APPROVAL.


Spencer C.

Spencer C. Job Checkin

Tech found thermostat does not respond when you try to change points. Screen appears to be frozen. Tech reset power to thermostat and thermostat is now responding and system is operating properly. Tech recommends replacing thermostat to prevent future issues. Tech also recommends a maintenance plan. Customer stated they usually do a once a year maintenance with us and will call to set that back up. Maintenance not performed in over a year. Customer agreed to 1 time maintenance and wants to go ahead and get on the schedule.


Joshua W.

Joshua W. Job Checkin

Tech arrived and found compressor running but sounded like rocks inside, tech found that compressor scroll is broken not pumping refrigerant, compressor then went into IOL. Tech called in field supervisor and call will be turned over to Bryce.


Romario  T.

Romario T. Job Checkin

Found 18inch return duct with broken inner liner and the insulation blocking the airflow causing the system to shut down. Tech spoke with John about the findings and approved sealing up the return duct to get airflow, invested into PSA and also cleaned up the indoor coil to get the system back cooling. Tech removed part of the hood to get access to the duct and re-installed it as best as possible. System is back cooling. Tech left the key on its original location.


Luis R.

Luis R. Job Checkin

Tech found 2 pole 30 amp contactor was shorted tech tested resistance on 24v coil and found it at 0.7 tech informed customer of findings she called office and spoke with Adam. As per Adam we charge warranty contactor price wave the fuse fee and collect for contactor and house call once tech replaced contactor tech tested system system cycled cooling properly at this time.


Matthew L.

Matthew L. Job Checkin

Tech returned and replaced 3 wire power open/power closed zone damper motor for upstairs zone. Tested without issue. Upstairs zone damper is back opening and closing when called from zone board. Collected for repair.


Anthony  B.

Anthony B. Job Checkin

(XR16) 4TWR6036N1000A/TEM6A0C36H31


Kenny C.

Kenny C. Job Checkin

Performed ESA, tech found no issues at todays visit. Cleaned and serviced unit.


Joshua W.

Joshua W. Job Checkin

Tech arrived found thermostat set to off position. Tech cut thermostat on and looked over unit, tech found that system is operating properly with good delta t but home is staying hot, tech found their is no insulation in attic and suspects that’s the reasoning. No issues with system at this time. Spoke with customer about service agreement and customer stated they would like to wait for now.


Joseph C.

Joseph C. Job Checkin

Tech performed ESA on 1 system Split system- tech serviced and cleaned system, found no challenges at today’s visit system is operating properly with 18 delta t.


Spencer C.

Spencer C. Job Checkin

Tech confirmed the Orange thermostat wire is blowing the fuse. Tech replaced thermostat wire and confirmed system is now operating properly.


David  S.

David S. Job Checkin

-Performed CMA Full Service on 9 Split System Heat Pumps and 1 Dehumidifier. -Office Building System: Compressor side of dual run capacitor tested very weak. No room to add additional capacitor, recommend replacement of dual run capacitor. Provided estimate $322.61. System is over 20 yr old R22 refrigerant. Customer should consider replacing system. -Building H: Dehumidifier run into existing drain line. Vent on wrong side of trap. Recommend adding EZ Trap to properly vent and service drain line. Provided estimate $153.90. -Building J: Blower motor capacitor tested weak. Recommend replacement of capacitor. Provided estimate $220.16. Outdoor fan motor hot to the touch. Compressor megged as caution. Windings deteriorating and due for shorting/failure. Signs of heat damage at condenser unit wiring. Temperature difference in cooling not as expected. Air handler approximately 20 yr old. Condenser approximately 30 yr old. R22. Replacement of system is recommended. -Building L: Compresso