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Excellent service and I did sign up a contract to service my home
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Was unable to be present, so truly appreciated the pics showing the work that Joshua did. Husband is very particular about the servicing, so I was glad to be able to share the pics with him.
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Landen is outstanding please keep him as our service technician !!!!
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Job# 503665: CMA report says filters changed. Filter report says "Not-complete". Which is it?
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Very nice and courteous
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I’ve done a lot of hvac jobs and all have been good except one. Gatlin home in New Bern. Getting it to pass code was painful but even worse is not getting a timely resolution to condensation issue on bathroom vent. Been well over a month since homeowner let me know of issue and I let you guys know. All ratings reflect this job only
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I had my HVAC had its six months preventative maintenance. The tech Matt C lark was very professional & polite even while working in the rain. After completing the task, he came in checked the air flow in the vents & explained the purpose of the WIFI. I would highly recommended JACKSON AND SONS to get the job done.
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Tech found drain line broke off, customer stated it was from a previous visit and was never repaired, tech spoke with on call manager and was advised to repair for free tonight and call will be sent for review in the morning, tech saw need for primary float switch and recommend. Customer uploaded warped ceiling pictures to call as well.
Carrier 2.0-Ton Heat Pump w/ Fan Coil
-Performed CMA full service on 3 split systems. -System 2: Observed compressor running upon arrival. Outdoor fan motor not operating and hot to the touch. Found motor seized. Was able to break motor fan free and operated briefly. Unable to obtain accurate supply temperature. Outdoor disconnect left off to prevent damage to compressor due to fan not operating. Recommend replacement of motor. Provided estimate $648.52. Blower motor capacitor tested weak. Provided estimate for replacement of capacitor $203.41. Leak detected on evaporator coil. Recommend replacement of coil, evacuating and recharging system. 16 yr old system. Due to age and condition of system, recommend replacement of system. -System 3: Compressor capacitor tested weak. Provided estimate for replacement of capacitor $217.31. Compressor megged bad. Windings shorted and compressor has failed. Found circuit breaker immediately trips when resetting due to shorted compressor. Unable to obtain condenser amperage’s or accurate
Tech performed maintenance per service agreement. Tech found red common wire on capacitor burnt off. Capacitor rated for 40 +/- 6 tested at 32. Tech reconnected wire. Tech informed homeowner of weak capacitor stated she would contact us if anything. Tech replaced one 20x25x1 filter. System is operating properly at this time. Homeowner extended ESA for $265.81 via card.
Upon arrival customer stated system has been cutting on and off and blower has not been running as it should. Upon inspection tech found blower not running and system out on low pressure. Tech found failed blower relay, tech bypassed relay to confirm blower motor would come on. After bypassing relay blower motor is running properly. Tech quoted $445.83 plus tax for new fan control board. Customer approved. Tech did not have new fan control board on truck, will have to come back tomorrow to get board replaced. Customer pre paid for repair. Collected $475.92 by card, no house call fee per premium agreement.
Tech washed and serviced unit Customer changes own filters
Performed ESA, tech found no issues at todays visit. System is back on and working properly at this time.customer renewed one system psa.
Technician installed Plasma Pure air purifier in air handler.
Carrier 2.0-on Heat Pump w/ Fan Coil and 2.0-Ton Duct System
Tech performed CMA full service of 3 split systems. Tech found system 3 air handler drain leaking at coil pan connections. Price for repair is 130.02 to replace trap with EZ trap. All systems are over 15 years old but are operational at this time.
Carrier 2.0-Ton 2-Stage Heat Pump w/ Fan Coil & New 2.0-Ton Duct System w/ Return
Tech washed and serviced unit and found no challenges at this time. Tech tried to reach Dees and Tyndall. Tech billed out renew.
Tech performed ESA on mini split, air handler was pretty compacted with dirt/debris, tech thoroughly cleaned system, cleaned filters etc, condenser hosed down with Triple D and cleaned. delta T on mini split was 22 degrees.
