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The technician was very thorough and nd explained what maintenance our unit needed for good performance.
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Courteous, Very Professional, and Extremely knowledgeable!
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Noah shared with me that my fan to my heat pump was making the loud noise. He ordered a new one. He bolted the top of the heatpump down until the new fan comes in. So far the heat pump has not made the loud noise.
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Overall Experience
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Overall Experience
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Overall Experience
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Tech Noah diagnosed and explained issue. Explained all repair options without trying to oversell. Office personnel were easy to reach and flexible when I needed repair appt rescheduled. Same tech returned and fixed the equipment efficiently, ensuring everything worked correctly. Very pleased overall with entire process.
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I liked the professionalism, brainstorming, quality of work, timeliness, & friendliness of Mr. Alex. Great quality, perfect price. Thank you sir!
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Overall Experience
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This was the 2nd time that Joshua has serviced our HVAC unit. He is always professional, polite and so knowledgeable. He represents Jackson and Sons well. We would love for Joshua to do all our service visits! Thank you Jackson and Sons for great service!
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Customer indicated that the compressor was hot and had a relative over prior to tech’s arrival to check the refrigerant levels and found them to be low on charge and charged it with their own R410a refrigerant. Once tech arrived, the system was cooling. Maintenance is due soon and per maintenance plan a quick refrigerant leak search was performed. Tech identified the leak quickly at the indoor evaporator coil. Customer is now aware that there is a leak, and would like to receive an indoor coil replacement quote to have an idea of what he may expect. Currently not interested in system replacement. Need to check the windings during the maintenance, maintenance may need to be scheduled soon.
Downstairs package system. Found a shorted/failed variable speed blower motor, system is under 2 year warranty. We would need to order the indoor variable speed motor with module under 2 year warranty. Contact the customer once the part arrives. Motor can still be replaced if customer is not home for any reason.
Found a failed ECM variable speed blower motor. 2016 system out of warranty to the current homeowners. Package heat pump. Customer is going on vacation and is going to be back within a week or so. Customer requested an estimate for replacement vs repair on the system. We would need to schedule out a field supervisor to provide a solution once the customer returns from vacation which will be around the 25th of this month. System is currently down.
Service disconnect prongs were not tight, which caused L2 to loose connection. Tech tightened the prongs and tested the voltage afterwards. Thermostat is back on. Install warranty.
Performed PSA maintenance. Tech found compressor not shifting from first to second stage properly. Blower control board (not defrost board) is wired to compressor solenoid. Board is sending 12 volts AC and 22 volts DC to compressor solenoid all the time regardless of whether or not Y2 is calling. Did see compressor shift to high stage once, but not consistently. Tech recommends replacing blower control board. Please order board. Extended Premium maintenance.
Tech serviced and cleaned units. Tech found bacterial growth on downstairs blower. Tech pulled and cleaned. Downstairs evaporator coil is showing signs of rust already but tech could not find a consistent leak. Tech also found green thermostat wire exposed. Tech faced no other challenges this visit. Both units are heating and cooling efficiently. Tech recommends plasma air to reduce bacteria growth in the future.
Tech washed and serviced unit and found no challenges at this time.
Tech cleaned and serviced unit tech found no challenges at this time unit is up and working properly customer did not want filters
Tech found system shutting down every time ignition control board called for spark igniter to energize. See video. Tech inspected orange spark ignition wire and found no issues with wire. Tech tried heat cycle without wire plugged in and found same symptom. Tech diagnosed failed ignition control board. Tech tested cooling mode without issue. Customer declined maintenance. Approved ordering ignition control board.
Upon arrival tech found compressor/condensing fan not running due to open low pressure switch. Found system out of refrigerant, inspected evaporator coil and quickly noticed obvious leak area at coil. Heavy signs of refrigerant spray/film in bottom corner of drain pan. Customer approved estimate to replace coil, order and schedule repair.
Tech washed and serviced unit and found condensate pump not properly operational tech informed customer on findings. Customer would like to get pump replaced this afternoon.
Tech serviced and cleaned unit. Tech found evaporator coil to be severely rusted. Tech couldn’t not find a consistent leak. Tech also found compressor capacitor reading at 25.86/30. Tech recommended turbo capacitor. Customer approved. Unit is heating and cooling efficiently.
Tech cleaned and serviced unit tech found no challenges at this time units are up and working properly customer did not want filters she uses her own
Tech washed and serviced unit and found compressor megaohmed in the red and capacitor testing out of range. Tech attempted to pull blower but was not able to successfully pull blower due to refrigerant line being in the way and indoor containing a build up as well tech brushed coil. Tech turned over to field supervisor and is in contact with homeowner.