Great customer service. My team, Landon squared, was especially great. Very friendly, helpful & hard working. 10/10!
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Demarcus always does a great job!! Thanks for sending him!!!!
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Dalton did a great job at our academy. Extremely hot condition, and didn’t complain once. Was so cheerful and happy to be helping us. Thank you
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I love Jackson & Son”s. They have been nothing but a blessing to me and my kids. Everyone is so nice and professional. They have truly been great to me. I wish each and every employee nothing but the best. They have improved my quality of life and I’m thankful.
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Huge remodel. Jackson and Sons assisted us with every step. Disconnect. Reconnect. They came when we called. Their crew is always so respectful of our property, staff, and residents.
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Quick response to call. Very professional and polite during the quote process.
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Great job by Spencer thanks for coming so fast and finding the problem
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I recently had the pleasure of having Aidan, a technician, come to my house to assist with an issue. From start to finish, the service provided was exceptional. Aidan was not only punctual and professional but also extremely knowledgeable about the problem I was experiencing. Although the issue was beyond the scope of what could be fixed on-site, Aidan clearly explained what was wrong and provided valuable guidance on the next steps I needed to take to get it resolved. His expertise and thoroughness in diagnosing the problem were impressive, and I felt confident following his recommendations. Overall, Aidan’s service was top-notch, and I am grateful for his help in steering me in the right direction. Highly recommend!
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they do get the AC going every time they have to come out and the techs are really nice the problem is they have to be called to come out TOO OFTEN I just wish they could fix it for longer than 2 weeks at the time - they installed the unit themselves less than 10 years ago
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Found system void of R22, added nitrogen to perform leak search and immediately heard leak at bottom of condensing coil. Video on file. Customer has had a quote on new system in the past and would like quote on condensing coil if available. System is down.
Tech did not have materials to make repairs as shown in photos from customer. Did not charge customer as there was no diagnosis needed beyond the information provided by the customer before tech arrived on site. Metal duct trunk line needs to be re-insulated completely. Current insulation is saturated and cannot be repaired. Advised customer that we will contact them on Monday with quote to replace insulation. System is 2006, R22. Customer stated the system has been recharged several times over the past years. Tech offered to do a system operations test and customer declined. PVC drain line also needs to be insulated.
Tech found low refrigerant pressure in system, searched for leak in evaporator coil, and got six strong consistent hits in the same location on the bottom side of the right coil. Tech informed customer of the leak and checked outdoor unit to ensure it was the only leak. Customer requested a quote to replace the coil and a quote to replace the system. Warranty expired in 2023. Tech informed customer that we will contact them on Monday and send a field supervisor to create an estimate. Customer mentioned the blower has a light burning smell when running and requested tech to examine it. Tech observed amp draw ranging from 2.7A to 2.9A with FLA of 2.9 on 1/3HP blower motor. Advised customer that the motor likely needs to be replaced and there are no guarantees how long it will run before failing. Created estimate for motor replacement and customer decided to postpone for the time being. Only charged for leak search. Left air handler power on, condenser off.
Tech washed and serviced both sys and found no challenges at this time both sys are up and cooling with a delta t of 24 downstairs and upstairs delta t of 22. Return with 12x12x1 filter.
Apartment 306. Tech found a leak at the same spot that was repaired in April. Tech spoke with the office and was told to take care of the repair under service warranty. Tech brazed up the leaking section and pressure tested to 400 psi. Pulled down a vacuum below 500 microns and charged the system with 10lbs of R410a refrigerant system is back cooling.maintenance man was not on site prior to departure.
Tech found variable speed blower motor not running with a call at g. Tech jumped out board and found motor still not running. Tech verified high voltage going into motor. Motor has been replaced with a universal motor, tech found 3.6 volts DC going into motor plug, motor will need to be replaced. Unit also lacks maintenance Due to price of repair, and age of system, tech recommends looking into replacement. 14 year old system. Interested in quote, office closed contacted field supervisors, can set it up for tomorrow.
Whole sewer back up had do repair on sewer line under house make shore it would not back up again
25TPA724A003/ FT4BNXB24L00, PLASMA AIR & SURGE PROTECTOR
Upon arrival tech was informed system was blowing out room temp air. Inspected system and found 35/5 dual run capacitor in condenser failed. Tech replaced under warranty. System is back operational at this time.
(XR14) 4TWR4024N1000A/TEM4B0B24M21SA
3 TON TRANE CONDENSING UNIT & COIL & 5 TON TRANE GAS PACK
Tech serviced and cleaned units per service agreement, upon arrival tech found 24 volt wire blown on duel run capacitor recommend replacement customer approved, downstairs system is falling behind with a delta t of 10 degrees would like for senior technician to come put gauges on it, upstairs unit is up and running with a delta t of 18 degrees, will need one 20x25x1 filter dropped off, tech found no other challenges at this time.
Tech washed and serviced unit and found no challenges at this time.
