Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
We requested service. Brandon Outlaw originally came out to repair our unit. After his inspection, it would have been very costly to repair an old unit. We had previously known this, and new a new unit would be in our future. His knowledge and helpful suggestions led us to exactly what we needed to do. We found him, Bryce your salesman, and Dave and Carlos the installers very experienced, quick to respond to our needs and questions. I can't say enough good about our experience in the last 2 days with Jackson & Sons. Keep up your great work!
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Tech found locked up inducer draft assembly.
Tech found tripped breaker on the heat strips. Tech recommended replacing the heat strip contactor due to loud buzz.
Fix upstairs heat durring adverse weather
Tech found tstat not sending signal, tech replaced tstat. Then tech found unit low on charge. Tech charged system back up. System is now heating properly.
Found Xenon heat pump low on freon and strip heaters not working.
Tech found low volt fuse blown. Tech replaced tstat wires to get unit back heating.
