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Punctuality
The service guy was very pleasant and helpful. Took his time explaining information.
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Overall Experience
Quality
Experience
Punctuality
Kind, knowledgeable, in-depth inspection and highly respectful.
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He was very courteous and helpful. Enjoyed him helping us. Would be glad for him to come back.
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I did not feel you should charge for putting pipe back in which you installed yourself and I called and they took it off.
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Overall Experience
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Punctuality
Technician was in a hurry due to the threat of rain. Had no filters on his truck and didn’t check duck work. Technician 6 mo ago was so thorough and this guy was not. Young man was nice and respectful, just wasn’t the best 6 mo checkup.
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Jackson and Sons have always had very professional and knowledgeable employees. Very well trained and knowledgeable, easy to talk to and respectful.
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Josh did an outstanding job on “routine” maintenance. He took pictures so that I could see everything he saw in both the attic and crawl space. He also mentioned that if we switched out our original crawl space unit we’d gain significant efficiency with a new unit. Good “soft sell”. Relatively new with Jackson but good job on customer interaction!
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Punctuality
Maintenance on american standard split system
Maintenance on lennox 2 system split
Perfomed foull service tune up on trane package unit
Maintenance on goodman package heat pump
