This Tech is an asset to Jackson & s Sons
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I feel that the service received was good. However I felt that this particular service incident should have been resolved and recognized during my initial visit last year. I felt that this service appointment could have been resolved the first time back around July 2023 and again when I had my last service appointment review in January 2024. Only to experience just a few months later when the weather got warmer again we were told we have a large leak which I found should have been discovered less than 7 months ago which now is costing me more money. This is my opinion I could be mistaken but just how I truly feel . The service received was very good timely and efficient however spending over 3 grand in less then 7 months for a unit that’s less than 3 years old I just couldn’t understand. I feel good customer service is evaluating the service experience to determine whether the problem that occurred could have been missed by the prior technician? Maybe consider the time frame the customer could be right. I hope after replacing Athena damage part that I will receive satisfaction of my unit performance.
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The technician was thorough patient and took the time to explain what was wrong and what was needed to fix the problem. He was very professional and knowledgeable which made us feel that he was trustworthy.
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Fixed all issues Notified me of items possibly needing replacement Answered all questions
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Overall Experience
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Experience
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Overall Experience
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Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
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Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
The technicians are always knowledgeable and polite when they come to our home. They give us a heads up on things to watch out for based on the age of our system and what they notice upon inspection.
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Joshua was great. Took his time and did a through job. Very personable friendly nice young man.
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You can send Ricardo to my house anytime!! I haven’t encountered anyone with his manners and skills in a long time!
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Kyle is a very nice gentleman……sincere in performing his job. Shows concern for customer keeps you informed and Professionally carries out his duties.
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Overall Experience
Quality
Experience
Punctuality
Tech performed maintenance per servIce agreement. Tech found no challenges at today’s visit. Tech replaced one 20x25 filter. System is operating properly at this time. Homeowner is inter In having mini split installed in sun room. Tech will notify office to have field supervisor come out and give pricing. Homeowner renewed 1 system ESA at $318.12 via cash. Homeowner paid $320 and will receive $1.88 in change.
Tech performed ESA on 3 systems. Package HP- Tech serviced and cleaned system, found drain line clogged and not draining due to broken 90 tech fixed and cleared drain line. No further challenges with this system at today’s visit. Upstairs split- tech service and cleaned system found drain line outdated tech recommended EZ trap drain line for better drainage. All electrical testing to specs at this time with 18 delta t. Garage split- tech service and cleaned system found drain line outdated tech recommended EZ trap drain line for better drainage. All electrical testing to specs at this time with 18 delta t.
Tech performed two system ESA. Upstairs- tech found no issues with system at todays visit. System is brand new. System is back on and operating properly at this time. Downstairs- Tech found that drain had clogged on unit and a small amount of water had backfilled into the bottom of the unit. Tech cleared drain and got all water out. Tech found no other issues at todays visit. System is back on and operating properly at this time.
found the compressor locked up. Tech did manage to free up the compressor by using a hard start kit. Refrigerant levels were low. The compressor did sound abnormal when the pressures were getting low. AC leak freeze was added last year. Tech did advise to not operate AC until a solution has been provided. Field supervisor was contacted to provide alternative options due to financial challenges. Cooling is down for now. Hold off on repairs until Mike is contacted based on a decision of the the homeowner.
Tech washed and serviced unit and found evap coil rusted but found no leaks at this time customer is aware of techs findings tech found no other challenges at this time.
Tech found system off pad tech sees signs of something hitting the side tech informed customer on situation and finding quoted them minor repair to get unit back on the pad and rescuer the hood to house she approved system is operating properly
Tech performed ESA on one system. Found dual run capacitor testing weak, recommended replacing. Quoted $398.54 for Turbo capacitor. Did not have two 14x24x1 filters on truck. Added union to drain line to properly clean. Also recommended adding primary float switch. Quoted $184.07 plus tax. Customer did not extend PSA at todays visit. System is cooling properly.
Upon arrival tech was informed system was not cooling anymore. Tech found system completely void of Freon. Pressure tested with nitrogen and found leak on discharge line where it tees into condenser coil. Repaired leak and pressure tested system again with no further leaks. Pulled vacuum and charged system with 9lbs and 8oz of R410A. Tech attempted to adjust belt for blower motor but was to worn and had to replace with new belt. Tech installed 2-20x30x1 filters but will need to return with 2-20x30x2 filters. Performed full CMA at the end with no further challenges. System is back operating at this time.
PERFORMED CMA ON (3) SPLIT HEAT PUMP SYSTEMS. SYSTEM #3 EVAPORATOR COILS FROZEN. LEAK FOUND IN EVAPORATOR COIL PREVIOUSLY. SYSTEM #2 LOW ON CHARGE AS WELL DUE TO LEAK IN EVAPORATOR COIL FOUND PREVIOUSLY. SYSTEM #1 RUNNING PROPERLY. FIELD SUPERVISOR HAS ALREADY BEEN NOTIFIED AND AWAITING APPROVAL.
Tech washed and serviced and found compressor capacitor testing weak tech recommended replacement. Tech found no other challenges at this time. Customer uses their own filters.
Performed ESA, tech found fan motor over amping. Tech replaced fan motor after homeowners approval. System is properly running at this time. Homeowner extended esa 1yr.
Tech performed maintenance per service agreement. Tech found compressor not running on arrival. Capacitor was reading good and compressor was getting 240v. Tech found oil residue in drain pan. Homeowner had leak freeze put in last year. Tech suspects system is low on refrigerant. Tech contacted office to get help from a service tech. Homeowner did not have water available. Tech will have to return to clean coils. System is not operating properly at this time. Turned over to service tech.
Tech found crawlspace extends all the way to the porch allowing outside air to get in all the time. This is causing the dehumidifier to run constantly. Customer requested dehumidifier gets turned off for now. Tech inspected system, unit is a gas pack with no heat strips. Capacitors, amp draw and refrigerant pressures all within specs. Condenser coil has debris on it and should be cleaned.
Completed a maintenance inspection on 2 heat pump systems, changed filters, brushed return grille, tested T-stats, motor amps, capacitors, heat strips, cleared drain traps, inspected coils. Both condensers are very clean.
