Rodney has wend above & beyond to help us , couldn't ask for anyone any better, Mike, Wayne, & Derek all very professional & helpful. They kept their worksite clean, removed all trash & was very mindful of keeping the floor clean on the inside. I appreciate their professionalism & ability to answer question & taking time with me & not making me feel like "just a number".
Overall Experience
Quality
Experience
Punctuality
Tech washed and serviced unit and found compressor to be starting to puller higher amps on start up tech recommended hard start to lower start amps and extend life of compressor. Customer would like to wait till next visit. Unit is up and cooling with a delta t of 21. Customer extended psa via master card.
Performed ESA, tech washed and serviced unit. Discussed plasma air.
Emailed customer quote, has to think on it
FLOORS HAVE ROTTED IN SOME AREAS OF HOME AND CURRENTLY ARE BEING REPAIRED. AREAS OF ROT MOSTLY LOCATED NEAR DUCT LINES. DUCT SYSTEM IS IN OVERALL POOR CONDITION DUE TO AGE. LIKELY LEAKING/SWEATING. HANDED OVER TO FIELD SUPERVISOR.
Performed ESA, tech installed plasma air after homeowners approval.
Performed CMA full service on two split systems. Replaced filters, cleaned drains and cleaned coils. Checked systems in each mode. 8 year old American standard split heat pump checked good. Cleaned system and replaced filters. Found no challenges. Tech found multiple failures for older R22 RHEEM split system. System is down. 60 amp breaker is tripped for outdoor unit. Since tech (Matthew) was last here in February, low ambient fan cycle switch has been removed. Start Kit has been installed. Outdoor fan has been replaced and new fan capacitor is reading low. Tech found compressor has mechanically failed. Pulled LRA, but will not start. Tech replaced burnt connection at compressor terminal and double checked start and run capacitor reading and wiring. Still fails to start. Diagnosed failed R22 compressor. Indoor coil is very corroded and drain pan is rusting out. Confirmed evaporator is leaking R22. Tech highly recommends full system replacement for R22 RHEEM split system. Tech let G
Performed PTU, homeowner declined ESA. Tech found clogged condenser coils and failed dual run capacitor. Tech cleaned coils and replaced dual run capacitor. System is cooling properly at this time.
Customer stated unit does not keep up tech found condenser coil extremely dirty and clogged thermostat is set to 69 and satisfied at the moment tech did educate customer on maintenance plan customer wants 1 time tune up at $149 scheduled for Tuesday
Tech found no difficulties at this time. Homeowner extend PSA 1 year.