Rodney has wend above & beyond to help us , couldn't ask for anyone any better, Mike, Wayne, & Derek all very professional & helpful. They kept their worksite clean, removed all trash & was very mindful of keeping the floor clean on the inside. I appreciate their professionalism & ability to answer question & taking time with me & not making me feel like "just a number".
Overall Experience
Quality
Experience
Punctuality
Performed ESA, tech washed and serviced unit. Discussed plasma air.
Emailed customer quote, has to think on it
FLOORS HAVE ROTTED IN SOME AREAS OF HOME AND CURRENTLY ARE BEING REPAIRED. AREAS OF ROT MOSTLY LOCATED NEAR DUCT LINES. DUCT SYSTEM IS IN OVERALL POOR CONDITION DUE TO AGE. LIKELY LEAKING/SWEATING. HANDED OVER TO FIELD SUPERVISOR.
Performed ESA, tech installed plasma air after homeowners approval.
Performed CMA full service on two split systems. Replaced filters, cleaned drains and cleaned coils. Checked systems in each mode. 8 year old American standard split heat pump checked good. Cleaned system and replaced filters. Found no challenges. Tech found multiple failures for older R22 RHEEM split system. System is down. 60 amp breaker is tripped for outdoor unit. Since tech (Matthew) was last here in February, low ambient fan cycle switch has been removed. Start Kit has been installed. Outdoor fan has been replaced and new fan capacitor is reading low. Tech found compressor has mechanically failed. Pulled LRA, but will not start. Tech replaced burnt connection at compressor terminal and double checked start and run capacitor reading and wiring. Still fails to start. Diagnosed failed R22 compressor. Indoor coil is very corroded and drain pan is rusting out. Confirmed evaporator is leaking R22. Tech highly recommends full system replacement for R22 RHEEM split system. Tech let G
Performed PTU, homeowner declined ESA. Tech found clogged condenser coils and failed dual run capacitor. Tech cleaned coils and replaced dual run capacitor. System is cooling properly at this time.
Customer stated unit does not keep up tech found condenser coil extremely dirty and clogged thermostat is set to 69 and satisfied at the moment tech did educate customer on maintenance plan customer wants 1 time tune up at $149 scheduled for Tuesday
Tech found no difficulties at this time. Homeowner extend PSA 1 year.
Performed preventative maintenance on your ac unit. As we strive to provide the best service for our customers. We would like to hear your feedback on our technician that performed your maintenance. Look forward to hearing back from you. Thank you for your business.
PERFORMED PTU. REPLACED FAILED DUAL RUN CAPACITOR. INVESTED IN PSA 1 SYSTEM.
Customer reported system not running at all. Tech found 3 amp fuse inside air handler to be blown. Tech also found drain line not connected to air handler. Does not appear to have enough down slope to drain. Would require installation of an EZ trap and condensate pump. There is already a working 120 volt outlet next to air handler. Air handler is also not level. It slopes away from drain and is sitting on two wooden boards. Would need two techs and some bricks to level. Tech disconnected all low voltage wiring from defrost board and found R and C had continuity. Defrost board is shorted. Dual run capacitor 45/5uf is reading 7 uf on HERM side. Jerry confirmed 5 year warranty still valid. Goes out this upcoming December. Tech also found continuity on thermostat wire between conductors. Tech recommends replacing thermostat wire to prevent low voltage fuse blowing. Thermostat wire runs ten feet from thermostat to air handler and 25 feet from air handler to outdoor unit. Would need two
Tech arrived and found power off to American Standard outdoor unit. Blower was running and thermostat was calling for cooling. No 4 flash hard lockout was present on arrival. Refrigeration condenser on the left side of building was frozen. Manager on duty will call refrigeration company that installed walk in freezer to look at frozen refrigeration condenser. Tech restored power to American Standard outdoor unit and monitored cooling pressures for ten minutes. Outdoor temp is 67 degrees. Indoor temp by thermostat is 68 degrees. Tech found sub cooling high. Tech switched to heating mode and found contactor pulled in all the time without a call. Tech replaced 2 pole 40 amp contactor for testing purposes and started outdoor unit in heat mode. Tech found system short cycling every few seconds on the high pressure switch. Tech confirmed normal blower operation. Found return side of indoor coil dirty. Tech cleaned it with power washer. After cleaning, outdoor unit is still short cycling in