Matthew does an excellent job! He is consistently knowledgeable and works efficiently. I was pleased that he was the rep assigned to this job.
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Landon has done routine maintenance on our units several times. Very courteous and explains thi gs.well.
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Landen and his trainee were helpful, knowledgeable and polite. We are pleased with his service and impressed. He represents your company well. Thanks.
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Matthew did a great job in accessing my HVAC and making suggestions for improvements to maintain our system. He represents your company very well and I would recommend your company because of him.
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Technician was professional, efficient and even caught a potential big electrical issue. Repaired promptly, could not have asked for better service!
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I appreciate the professionalism from my first service with Jackson and Sons on my HVAC unit.
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Response from Jackson & Sons:
We're so glad you enjoyed your experience with us. Thank you for the positive review!
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Tyler was prompt, efficient, professional and did a great job!
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Great experience. Technician was very learned in HVAC. Did a very thorough job on the 6 month service. Highly recommend Jackson and sons.
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Ricardo was very personable. Polite and informative. Nice guy!!
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It eases my mind to know that Jackson & Sons will be thoroughly checking my HVAC twice a year. Just had my cold season check this a.m. with Ricardo T. He's an excellent representative for J&Sons: personable, explains anything I have a question about, polite. Love this company!
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I am grateful that the gas finally was connected to my furnace just prior to the cooler temperatures.
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Tech serviced and cleaned unit. Tech found compressor capacitor getting close to threshold 43.1/40. Tech faced no other challenges. Unit is heating and cooling efficiently. Tech informed customer about PSA renewal. (Tech needs boot covers)
On arrival, tech found no standing water in crawlspace, but on any spots with missing moisture barrier, the ground was packed mud. Moist mud. Not wet mud. Dehumidifier was running with evaporator frozen. Tested drain and found it clear. Set up 3 psychrometers and found an average of 67% RH in crawlspace. Foundation vents are properly sealed. There is visable light shining between brick foundation and wooden walls. This was documented on November 19th. Tech melted ice from evaporator coil and started dehumidifier back up without media filter. Prefilter only to increase airflow and prevent freezing. Turned humidistat down slightly to perhaps reduce length of run cycles and prevent coil freezing. Allowed dehumidifier to run 20 minutes and measured about a 5% reduction in RH in that time. Spoke to Adam and let it run an additional 15 minutes. Verified drain is dripping steadily. RH in crawlspace is currently hovering around 60%.
Trane Condenser (XR14) 4TWR4018N1000A Trane, XR14 Heat Pump, 1.5 Ton, Heat Pump Quantity: 1 Trane Fan Coil TEM4B0B24M21SA Trane, M Series TEM4, 1.5 Ton, Air Handler Quantity: 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Thermostats CUSTOM-76JUSW HONEYWELL FOCUS PRO 5000 (Package Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-YGY31S BAYHTR1505 (Split System) Quantity: 1 32x60 Drain Pan Quantity: 1 36X40 Pad Quantity: 1 Foam Blocks (6) Quantity: 1 ICM Surge Protector Quantity: 1
— Customer reported that the condenser fan motor was seen displaying stuttering behavior and not operating efficiently. — Upon inspection and troubleshooting, tech observed contactor being rapidly energized and de-energized, causing the abnormal fan operation. Noted corrosion and loose connections in thermostat wire splice in condenser and re-spliced all thermostat wires to ensure proper connection. Tech did not observe any further malfunctions during the remainder of this visit. — Customer reported that the system appears to run excessively and does not shut off when the thermostat is satisfied. Found air handler door partially open due to stripped screw holes on the door and re-secured. Confirmed heat strip operation, refrigerant charge, defrost operation and proper air flow/clean filter. Delta T reading 21 degrees without strips and 42 degrees with heat strips. — Recommended installing an attic tent to prevent attic temperature from interfering with thermostat reading. If this do
Provided replacement HVAC system options for customer. S
Tech serviced and cleaned unit. Tech found compressor capacitor reading at 50.2/45. Tech recommends turbo capacitor. Customer declined said she’s looking into getting a new unit. Tech faced no other challenges this visit. Unit is heating and cooling efficiently.
Tech washed and serviced unit and found upstairs unit to have a weak capacitor along with evap coil to be extremely rusted and found a few potential leaks couldn’t dial in on one also found delta T to be right below spec customer also had concerns with unit running more often then it used too. Already had quote built from when downstairs was installed customer is ready to look into having it replaced. Having field supervisor call with updated quote.
Tech washed and serviced both units and found upstairs system to have a 40mfd capacitor to be weak and failing tech informed customer and recommended replacement customer approved. Tech found no other challenges at this time both units are up heating and cooling properly after todays visit.
Tech washed and serviced units per service agreement, tech found no challenges at this time, both systems are back up and running and holding a delta t of 20+ degrees, customer extended PSA
- Replaced the existing system with a new 50-gallon low boy water heater, ensuring it operates efficiently at 240 volts. - Addressed issues related to heavy rust and an inadequate expansion tank.
Performed CMA Inspection on 11 split systems and 1 mini split system. -Split system on 2nd floor that services 2nd floor offices fan capacitor rated 10mf tested weak at 7.31 mf. -Recommend replacement of capacitor, there is an estimate attached to this invoice for replacement of capacitor. - Split system #5 at truck was station had a low delta T and system is not cooling properly. -System is low on R401 refrigerant, tech did not have gauges present during services to tell how low on refrigerant system is. - Tech performed a leak search on system and didn’t find any leaks. - There could be a leak present in line setting, tech recommends a level 2 leak search for system to pin point possible leak.- There is an estimate provided for level 2 leak search and an estimate provided for 1 pound of refrigerant. - System may need more than 1 pound of refrigerant, refrigerant is priced by pound. - All other systems were performing and cooling properly with a delta T above 18 degrees. - Tech checke
Flush 50 gallon low boy in crawl space Bad expansion tank put t&p valve open got to shut off
Tech washed and serviced unit and found o/d fan motor containing a lot of grease build up and some play on the shaft. Tech found no further challenges at this time.
Tech washed and serviced unit per service agreement, upon arrival tech found duel run capacitor on compressor side starting to decline tech notified customer and will continue to monitor it, the system is back up and running and holding a delta t of 20+ degrees, customer renewed ESA agreement
Tech washed and serviced unit per service agreement, tech found no challenges with the system at today’s visit, the system is back up and running and holding a delta t of 20+ degrees upon departure, customer renewed psa agreement