2330 Indian Springs Rd
Dudley, NC 28333
(919) 734-9611

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Local Reviews
for clayton, nc

Rated 4.9 out of 5 stars based on 141 customer reviews

Not happy with this service

Tech was unfriendly and acted like he didn’t want to be here. If this is how our worry free 10 year warranty is going to be then we feel like we wasted 4500.00$!!!


Response from Jackson & Sons:

Mr. Young, I am notifying our managers for you. You will hear from someone soon. Thank you for making us aware of this issue. Janet Pipkin, Marketing Director

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Excellent Service

Great service and professionalism

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Very polite and hard working crew. Went out of their way to make it an easy day.

Our installers were excellent. Finished the job in one day!!!

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Nice guy. Explained everything very thoroughly!!!

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Good experience

Nice and knowledgeable

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Fixed!!!

Very friendly nice man. Fixed our problem with in a couple of minutes..

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Excellent Service !!

Joshua was great. Took his time and did a through job. Very personable friendly nice young man.

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Great Service!

Thorough and competent service on my routine maintenance! Landen was great. (Sorry about all the leaves that had accumulated in my AC unit!)

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Excellent service!

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Professional service

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Excellent Service!

Randy is awesome!

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Outstanding service!

Jackson and Sons has always provided outstanding service with our HVAC. Our technician today, Arturo was the very model of professionalism. Knowledgeable, polite, insuring that we understood what he was doing and the benefits to the overall system. We simply couldn’t be more pleased!

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Excellent Service

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Awesome service

Thank you Noah for 5 star service, even on a Saturday!

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Very thorough and great service

The company stands behind their work and their technicians are knowledgeable and experienced.

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Job Locations
for clayton, nc

David  S.

David S. Job Checkin

-Arrived to find condenser running and system cooling to a temperature difference of 20 degrees. Found head pressure high due to lack of air flow through condenser coil. All condensers have high exposure to dust, grime, etc. during peak harvest season. CMA schedule to be moved up to clean equipment appropriately. Recommend customer consider more frequent cleaning of systems, particularly during harvest. -Cleaned outside coil and cabinet for floor 4 condenser. Billing for commercial service call based on mileage.


Joshua C.

Joshua C. Job Checkin

Performed CMA Inspection on 3 Package Heat Pump Units. RTU 1 - technician found the system to be cooling properly during today’s visit. Temperature change over observed was 20 degrees. Nearly all components tested were to spec. Tech recommends replacing the 10mfd capacitor. Part is testing weak and if it fails the system will not cool. Additionally, the pvc condensate trap is cracked and not allowing water to properly flow from the unit. If left unaddressed, water could back up into the system affecting the cooling capacity and potentially overflowing the drain pan. Estimate built for these recommendations. RTU 2 - system cooling properly at today’s visit. Supply temperature is holding at 52 degrees while return temperature is at 72. For this system the tech recommended repairing the condensate trap to allow for proper drainage of the condensate system. If not corrected, water could back up into the system leading to reduced airflow and potentially overflowing the drain pan. Estimate


Derek J.

Derek J. Job Checkin

Upon arrival tech began replacing compressor. While pressure testing with nitrogen tech found the TXV failed closed which is what possibly cause compressor to fail. Tech returned to replace TXV. Pressure tested to 300psi and pulled vacuum down to 500 microns. Started system and charged with 7lbs and 4oz of R410A. System is back operational.


Joshua C.

Joshua C. Job Checkin

CMA Full Service performed on 1 exhaust fan and 1 Make Up Air Unit. No challenges present with exhaust fan. Unit runs properly and electrical tested to spec. Maintenance man, Rubert, informed tech that the motor, in the past, has made a whining noise at start up. Tech cycled system several times and did not observe this. Tech recommended monitoring this and if it becomes persistent then let us know. Make Up Air Unit - tech inspected blower compartment and found the belt to be severely worn and lose. An attempt to tighten belt would likely cause it to break. Tech recommends replacing belt. Size 4L580, estimate built. As a continuation from the previous visits, only one supply vent for the make up air unit is delivering air to the kitchen. The other ductwork is disconnected. Previous recommendations include installing a new piece of ductwork to ensure the correct amount of fresh air can reach the kitchen.


Bryce C.

Bryce C. Job Checkin

Has to call back


Joshua W.

Joshua W. Job Checkin

Tech performed ESA, tech found primary drain pan has crack where male fitting threads in causing water to flow by and leak into crawlspace, tech called in for field supervisor and call was turned over to Bryce. Tech found no other issues at this time, system is back on and operational at this time.


Joshua W.

Joshua W. Job Checkin

Tech performed ESA, tech found no issues with system operation at todays visit. System is back on and operating properly at this time. Tech reran drain from under deck and informed customer of new location and proof of current drainage. Dehumidifier is on and operating properly at this time, tech cleaned filter and drain. Customer supplies his own filters.


Romario  T.

Romario T. Job Checkin

Tech found the indoor coil frozen, costumer approved de-icing the coil. Refrigerant pressures of 108/297 with a subcool of 16 was found. Tech did not suspect a refrigerant leak. Indoor coil saturation temperature was at 33 degrees. Airflow was adjusted to Improve the indoor coil temperature and also the suction pressure. Pressure of 120 suction and 40 degrees indoor coil temp was gathered. All dip switches were down which the system was producing low CFMs. Delta T of 19-20 degrees was acquired. Tech informed the costumer about the benefits of our maintenance plan decided to invest into MPA (monthly premium agreement). System is back cooling.


Spencer C.

Spencer C. Job Checkin

Tech found both thermostats satisfied but customer stated on the warmer days, thermostats will not get below 74. Tech inspected the system and found normal amp draw readings, compressor LRA is 117 pulling 74 so not over amping on startup. Compressor capacitor was good, condenser fan capacitor was below threshold at 6.3 rated for 7.5. Tech verified system draining properly and no water in secondary pan so float switch not tripping. Tech also verified dampers are opening and springing back closed and verified bypass damper setting. Tech found pressures slightly low with high superheat and low subcooling indicating low charge. Tech quoted leak search, fan capacitor and recharge. Tech checked warranty and found warranty has expired due to new homeowner. Customer showed tech warranty paperwork that guarantees parts and labor for 10 years through another company.


Derek J.

Derek J. Job Checkin

Tech came and repaired leak on discharge line, pressure tested and pulled vacuum. Charged system with 7lbs of R22 Freon. System is back operational.


Romario  T.

Romario T. Job Checkin

Found circuit #2 on the Rheem/ruud unit operating (recently replaced both compressors and indoor coil) voided out of R22 refrigerant. Numerous amount of leaks were repaired and found it leaking thru the discharge line (stress crack) solder is on it and according to the maintenance man on site, that was a spot where one of the leaks was repaired. Office was informed of he findings and stated that we will have to return to repair the leak. Tech disconnected 24v for circuit 2 at the contactor for now, only circuit #1 is running.


Spencer C.

Spencer C. Job Checkin

Tech found damper motors bypassed causing air to flow freely regardless of which thermostat is calling. Tech spoke with the office and found they were bypassed 8/2022 due to one stuck closed. Tech quoted replacement of both dampers. Customer declined repair for now


Spencer C.

Spencer C. Job Checkin

Tech found thermostat shorted and replaced. Tech found condenser not running and found condenser fan low ambient cutout board burnt and the yellow wire melted.. This is what caused the thermostat to short.Tech quoted an aditional 688 plus tax. Daniel approved repair. Tech bypassed that board since low ambient is not an issue right now until board comes in.


Romario  T.

Romario T. Job Checkin

Tech found 2 burnt wires for the capacitors which one disconnected the line voltage that feed the condenser fan motor. Tech repaired the wires and after a time delay, system operated without challenges, condenser fan motor amp draw is within specs (reading 1.5 out of 1.7amps). Capacitors are reading good. Tech suspects the power surge that occurred this past Friday May have caused the wires to be burnt. System is back cooling.


Spencer C.

Spencer C. Job Checkin

Tech found a full condensate pump breaking power to thermostat. Condensate pump had no power as well as all the other outside receptacles. Breaker was not tripped and was sending 120. Tech found a gfci in the garage was tripped and runs in series with all other receptacles. Tech reset receptacle and found system operating properly. If issue happens again, electrician will need to be called. Units are less than 1 year old, minor repair price only per office.