Overall Experience
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Overall Experience
Quality
Experience
Punctuality
Jackson and Sons made sure to follow up for service in a timely manner. They arrived on time and made sure to explain every service performed and when the service was completed, what they found. Also very personable!
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Overall Experience
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Experience
Punctuality
The technician, Campbell Cunningham, was on time, very courteous, and did a great job. I am always impressed with the technicians from Jackson and Sons.
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Overall Experience
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Overall Experience
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Overall Experience
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Romario T. did a recheck of our system and was through and professional. He explained everything and was very polite. We would be glad for Romario T. to return when we schedule another service of our heating/cooling system.
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Overall Experience
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5 stars all the way! Zack did a thorough job and even repaired a return air vent that had come loose. Jackson and Sons is the only way to go!
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Overall Experience
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Great service. Logan was prompt, courteous, and professional. He knows his business. Very thorough.
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Logan was very professional. He arrived at the time he said he would.
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Unit was low on Freon, Matthew went through all options available and helped me make the best decision for the unit.
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Tech performed a full AC tune-up in order to extend the life and improve the efficiency of the AC unit for a homeowner near Maplewood Cemetary. Inspected, cleaned, and optimized coolant levels, condenser coils, ductwork, and wiring. No major issues found, AC unit is in good working order.
Tech found unit in pro shop had the condenser breaker tripped tech reset breaker and breaker made cracklings noise tech turned disconnect off at unit and reset breaker again breaker made no noise and stayed on tech then proceeded to inspect the compressor ohmed it and found it shorted to ground that’s was caused the breaker to trip tech. Called in a mandatory due to age of system mini split tech found the lime green pump has failed when tech removed power and resupllied power tech could heat pump trying to pump out water but was unsuccessful tech quoted out $871.61 for replacement emailed to email on file for approval
Performed full service CMA. Filters changed, tested cooling and heating, checked belts, amps draws, capacitors, blower belts, checked electrical high and low voltage, and thermostat operations. Condenser coils in the electrical compartment were dirty upon arrival. No possible Challenges found at this time. Temperatures were taken at the unit due to activity inside the building.
Inspection on 9 split systems, changed and washed filters. Found Rheem in MCC 1st floor coil iced up due to clogged filters and poor airflow. Turned unit off, thawed coil, emptied full aux pan of water, added 2 unions on drain lines. Cleaned evaporator with nitrogen air, unit is cooling. Condensers at Mill bldg and TRK wash are very dusty. Capacitors are within tolerances. Tested heat strips.
Tech found compressor contractor burnt and pitted tech recommended replacing customer approved. Tech found no further issues at this time.
Tech found no issues at today’s visit, office to bill out for renewal.
Tech found no issues at today’s visit, recommended EZ Trap for air handler customer stated she would like to talk to husband first. Tech collected 265.81 by card for renewal
Tech found no issues at today’s visit customer extended ESA tech collected 265.81 by card for renewal.
Performed cma full service on make up air unit and oven exhaust fan. Found units working properly. Belt and motor in good condition. Found duct disconnected from left side of oven for make up air system. Duct work not long enough to reconnect. Recommend replacing with new duct.
Performed ESA. Homeowner extended PSA renewal.
Performed ESA, homeowner stated no running water. Tech cleaned coils with brush and self rinsing coil cleaner. Tech recommended plasma air purifier and uv bulb. Homeowner stated husband deals with ESA and will give us a call when he decides.
WAYNE AND LOGAN REPLACED A TRANE SPLIT HEAT PUMP
Investigated short Found wires in the condensing unit in poor condition serial 9392wbe2f Tech cut corroded ends and reconnected with new connections Replaced fuse and looked for other potential shorts System is back to heating cooling and defrosting properly No diagnostic fee for todays visit
Install Trane 1.50-Ton Heat Pump w/ Air Handler Consultation Code: ENGGIFV4Q