I have used Jackson and Sons for a few years now and have yet to have a negative interaction with the company. They came out within 6 hours of my phone call to the comapny to help with my HVAC unit. Sourced and fixed the issue within an hour. Solid tech and service.
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I’m guessing he spoke with the renter. Which is fine. The renter said everyone was super respectful. But maybe a call after it was done? I got a text that it was done.
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He did a good job of explaining things clearly and answering my questions.
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Great job! Had our A/C back up and running in less than an hour.
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Great service crew. However the people we dealt with on the phone were not. Told us Tuesday was the day and no one showed up or called. I called Wednesday morning and was told that I was actually scheduled for that day. I was told 2:00 pm. I stated that I really didn’t want it to be late as we waited all day the day before. Finally showed up at 5:30. I am hoping that this is not how the worry free service plan works as the only worry free is you not worrying if you show up or return calls when you say you will
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Tech was unfriendly and acted like he didn’t want to be here. If this is how our worry free 10 year warranty is going to be then we feel like we wasted 4500.00$!!!
Response from Jackson & Sons:
Mr. Young, I am notifying our managers for you. You will hear from someone soon. Thank you for making us aware of this issue. Janet Pipkin, Marketing Director
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Our installers were excellent. Finished the job in one day!!!
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Very friendly nice man. Fixed our problem with in a couple of minutes..
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Joshua was great. Took his time and did a through job. Very personable friendly nice young man.
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Tech washed and serviced both sys and found no challenges at this time both sys are up and cooling with a delta t of 24 downstairs and upstairs delta t of 22. Return with 12x12x1 filter.
Trane 5-Ton A/C Condenser and Air Handler
24SCA524W003, CSPHP3612ALA & 59TP6B060V17--14
System #20, found a rupture on the recently brazed discharge line at the 90 degree section, circuit #2 is voided on R22. Tech removed the 90 degree copper section and replaced it with new copper. Pressure tested and used soap bubbles to assure no other leak was present, pulled a vacuum below 500 microns. Recharged the system with 80oz of R22 (costumer had R22 on site). Tested system in cooling, both compressors operated properly. Service warranty due to recent repair performed on the same system and same braze location.
Found the condenser fan motor wires damaged, the fan blades cut the wires. Tech received approval to repair the wires and secure them as well. Tested system in cooling afterwards and system started to cool, condenser fan motor is pulling 0.9 amps out of 1.10. Tech did inform the homeowner about the compressor checking out on the caution level, meaning that the insulation value inside the compressor is getting weak which will lead to compressor failure. surge protection was recommended and costumer stated that he would like to wait on having one installed for now, system back cooling.
Tech washed and serviced unit and found condensate line to have no insulation and caused condensation to form tech recommended adding insulation customer is not interested at this time. Customer extended psa via master card. Unit is up and cooling with a delta t of 22.
Tech checked blower speed at split system 3, found blower belt loose. Tightened belt, inside of duct is not insulated but is in conditioned space. Informed Craig of findings.
Upon arrival tech found mini split in office leaking water due to failed mini split condensate pump. Repair was suggested in the past and estimate was made. Customer would now like to have condensate pump ordered and replaced.
Upon arrival tech was informed system was not cooling. Inspected system and found condenser fan motor over amping at 3.33 amps and cutting off preventing system from operating correctly. Tech further inspected and found the tenant had attempted to replace dual run capacitor had wired the fan on herm and compressor on fan. Tech corrected the wiring issues and cooled the motor down with water. System came back on and began operating as normal. System is back operational at this time.
Tech assisted Michael and Sebastian. Used 4 lbs of R410a.
MCC ROOM MINISPLIT- 18K MITS MINISPLIT
-Found front thermostat running on schedule with fan mode on at all times. Back thermostat running on schedule with fan mode on at occupied schedule setting. -Fan constantly running does not allow system to dehumidify the air. Without a break in fan operation, water collecting on evaporator coil(s) is continually recirculating back into air instead of draining through condensation drains. -Modified schedule on both thermostats to keep fan in auto mode at all times. Maintained customer entered schedule times and temperatures. Humidity levels should decrease significantly, thermostats should be monitored in coming days to verify no further challenges.
