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Gives detail explanation of service. Friendly technician.
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Norman was super helpful answering questions and providing suggestions!
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Great team! Had work completed in one day. Very efficient & courteous.
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Was very nice answered all my questions very professional n nice
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The service with the technician was very good very satisfied super nice guy
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Mike is a super nice guy who goes out of his way to explain everything you need to know before committing to a major decision. His knowledge & expertise went a long way in helping us make our decision, and I look forward to working with Jackson & Sons in the future!
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Wonderful, courteous, professional service! Very happy! Highly recommend this company (and Louis!)
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Norman was very knowledgeable and very professional. Would use Jackson and Sons for all my plumbing needs.
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Joshua was very professional and very conscientious of his job and did an awesome job explaining what he found. What a great asset to your team.
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Very helpful n friendly explained everything that was going to be done got back to me quickly would recommend to everyone
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Overall Experience
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Overall Experience
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Tech found compressor and fan not running and capacitor was good. Tech found compressor in overload and condenser fan motor locked up. Motor would have to be replaced with an oem since it’s 1/8 horsepower. Once fan motor is replaced, further diagnostic will be needed since compressor is not operating at this time, more issues may be found. System is in poor condition and is 17 years old. Maintenance is needed as well. Tech recommends replacing system due to age and condition. Field supervisor notified.
Try turn pack lose on tub shower and valve is turn with it . The only thing left that we can do is replace the whole mixing valve and trim Also found leak by meter but it seem be coming from city side because that way water pouring in box when turn back on
- Investigated multiple water leaks, including a leak on the sink water line made of CPVC.repair In pex Crack abs drain line repair it Customer also want see if we can get a moble home shower drain
Hot surface ignitor unit serial ending with #837D. Technician replaced hot surface igniter and cycled system. Technician found heat exchanger was corroded and rusty will recheck next visit to to ensure integrity of heat exchanger.
Provided options for new HVAC system.
Tech was informed maintenance company would run cool mode and system would cut off but heat would run fine. Technician did find straight ac system on roof and ohmed out contactor and compressor are within specs. Technician can not get to a/h due to being 14-16ft up high will require a 12ft ladder to access a/h. System is heat at this time. Technician found system for thermostat is new system we installed. Technician found short on y circuit going through the roof. Technician fixed short and tested system. System is operating properly at this time. Technician did have to reset tcs module to have them communicate with thermostats. Spoke before I left they have connections and are in control on thermostats.
Tech found 3 system. Rtu closet to building is operating at this time. Rtu in the middle tech found disconnect in the off position upon further inspection technician found no od fan motor blade technician can not get a model and serial due to being rubbed off. And not able to read it. Technician also found high amounts of wasp nests and dirt divers in the heat strips compartment. Technician does recommend replacing due to age and other potential issues. Will need to replace fan blades if they want a further diagnose in the refrigerant side. Rtu s#0M1H in the back of the building. Disconnect was in off position. Tech found compressor had no wires connected had been removed and plastic cover in the heat strip compartment. Tech did ohm out compressor and found it in causation. Tech also found sensing bulb txv was broken off. 8LBS 3oz r22.
13.75lbs 410a. Technician found left side of suite was not cooling. Technician found blower was engaged but not that compressor. Further inspection technician found 0psi on the refrigerant side. Technician got approval to perform leak search by adding nitrogen. Technician found a major leak on the bottom of the reversing valve on factory welds. Technician spoke with office Coby will reach out to owner.
Control Board technician replaced control board on system s#082D once cycled technician ensured system is cycled correctly. Induced draft motor #837D technician changed induced motor and when cycled system tech found hot surface igniter was broken. Will need to get approval to change Debbie is not on site
Tech replaced an indoor blower wheel and installed a plasma air purifier under 2 year warranty. Customer was not home during the repairs.
Tech replaced motor found a ballon string had got stuck and more then likely got the shaft stuck over heating the bearings in the motor causing it to fail. Technician cycled system and found no other challenges at this time.
Spark Igniter technician returned to replace spark igniter. System is operating properly at this time.
Remove Existing Goodman 5 Ton Package Roof Top System And Install New Goodman 5 Ton Package Roof Top System With WiFi Programmable Thermostat
Found the blower wheel damaged due to the plasma air purifier being trapped inside the blower wheel causing unbalance of the wheel. Tech removed the plasma air purifier and attempted to bend the wheel blades back in place for now until we can return to replace the blower wheel and a plasma air purifier. System is under 2 year contractor warranty.
Technician found sensor error on the thermostat technician informed customer on findings they said power did flicker and sensor lost communication. Technician reset thermostat and found no other challenges.