Very polite on time explained everything would recommend to family n friends
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Showed me results of the diagnositics and explained everything clearly.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Professional, thorough and respectful. The personal touch is appreciated, the technician remembered that our floors were replaced since a previous scheduled visit. This personal touch is missing elsewhere in the industry and others.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Very pleased with this technician's manner and work. Unlike tech last spring, he put on booties when he came into the house. Also cleaned filters which last tech did not. Spent much longer doing the work which leads me to believe last tech did very little during the spring maintenance.
Overall Experience
Quality
Experience
Punctuality
Would recommend to friends n family n anyone else gerat service
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Landen was very courteous and helpful for my home’s service visit. I appreciate his professionalism!
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
The Gentleman they sent to the church to check our Air Conditioner was very knowledgeable and professional. I recommend this company Highly
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Upon arrival tech was informed system was not cooling anymore. Tech found system completely void of Freon. Pressure tested with nitrogen and found leak on discharge line where it tees into condenser coil. Repaired leak and pressure tested system again with no further leaks. Pulled vacuum and charged system with 9lbs and 8oz of R410A. Tech attempted to adjust belt for blower motor but was to worn and had to replace with new belt. Tech installed 2-20x30x1 filters but will need to return with 2-20x30x2 filters. Performed full CMA at the end with no further challenges. System is back operating at this time.
PERFORMED CMA ON (3) SPLIT HEAT PUMP SYSTEMS. SYSTEM #3 EVAPORATOR COILS FROZEN. LEAK FOUND IN EVAPORATOR COIL PREVIOUSLY. SYSTEM #2 LOW ON CHARGE AS WELL DUE TO LEAK IN EVAPORATOR COIL FOUND PREVIOUSLY. SYSTEM #1 RUNNING PROPERLY. FIELD SUPERVISOR HAS ALREADY BEEN NOTIFIED AND AWAITING APPROVAL.
Tech found system running heat in AC mode with 24v going to O at outdoor unit. Tech found reversing valve wire pulled off solenoid and reconnected the plug. System is now running properly.
TECH RETURNED TO WASH CONDENSER COILS AND OUTSIDE OF SYSTEM.
Tech arrived and found thermostat blank, tech found shorted heat strip Contactor. Tech replaced under warranty. Tech spoke with customer about service agreement and she said she would talk to her husband.
Upon arrival tenants stated system makes a knocking noise and they have since turned the system off. Tech ran system from thermostat and did not notice any noises inside building. System cooled until reaching set point. No rooftop access in riser room. Tech used extension ladder to try and gain rooftop access. However, tech was unable to due to wind and rain. Tech informed Ms. Suzy. Will need to come back to inspect system on rooftop. Billing out for service call fee. Also need to get in contact with Ms. Suzy for CMA quote.
REPLACED OEM CONDENSER FAN MOTOR AND BLADE. CYCLED SYSTEM WITH NO CHALLENGES.
Tech washed and serviced mini split at this visit tech found no challenges at this time. Customer extended PSA via check
Tech serviced unit and found no challenges tech could not wash unit due to not having long enough water hose. Will need to return with hose reel.
Tech found od fan motor was squeaking upon starting up s#79FA. Tech spoke with customer informed we will have to order part will call when part is in.
Tech washed and serviced unit and found no challenges at this time. Customer was not interested in maintenance renewal.
Tech washed and serviced unit and found no challenges at this time. Tech recommended hard start customer would to think it over.
No show at the front of side door. No contact by phone. Tech left shopping list and business card.
Found a failed dual run capacitor. System is under manufacturer warranty. Costumer approved replacing the dual run capacitor under manufacturer warranty price. Tech also educated the homeowner about our maintenance agreement programs and benefits. Costumer declined both yearly and monthly options for now. Supply temperature of 53 and return temperature of 71. System is back cooling.
Return grille fell out of return while customer was replacing the filter. Tech helped her put hooks back and latch it properly.