Norman was very knowledgeable and very professional. Would use Jackson and Sons for all my plumbing needs.
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Joshua was very professional and very conscientious of his job and did an awesome job explaining what he found. What a great asset to your team.
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Very helpful n friendly explained everything that was going to be done got back to me quickly would recommend to everyone
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Matthew provided great service! I can tell he is very knowledgeable and skilled as an HVAC technician.
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Ronnie was very thorough and knowledgeable very easy to talk to super nice guy everyone with Jackson and Sons has been very nice and dependable
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Very polite on time explained everything would recommend to family n friends
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Showed me results of the diagnositics and explained everything clearly.
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Professional, thorough and respectful. The personal touch is appreciated, the technician remembered that our floors were replaced since a previous scheduled visit. This personal touch is missing elsewhere in the industry and others.
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Talked to customer and took information for sales prooosal on a new 4-ton split system. Sales proposal given to manager.
Tech was informed upon arrival that they have noticed an odor coming from the system. Tech found blower to be compacted with duct and mildew tech cleaned blower and recommended plasma air to help prevent mildew from coming back in the future and to also help with odors. Customer approved and also extended esa via Visa card. Tech found no other challenges at this time unit is up and heating and cooling properly at this time.
Emailed proposal. Customer has to talk with wife before making a decision.
Tech found filter door screws missing, door fallen off, and blower belt broken. Only the blower motor was running (without a belt), but unit was not. No airflow due to broken blower belt. Existing belt looks like the side of it is flattened. Compressor contactor pulls in for a fraction of a second every few minutes. Tech replaced blower belt under service warranty. Ensured new belt is tight and secure. Not squealing. Secured filter door with screws. Tech found brazed-in low pressure switch closed, but high megohm reading across switch, likely due to unit cycling on low pressure due to broken blower belt. Tech bypassed low pressure switch with a low volt fuse and started system back up. System is back cooling at this time with low pressure cutout switch bypassed. Tech recommends replacing high and low pressure switches to prevent future issues, but system is back cooling at this time. Tech emailed quote to customer contact.
Tech washed and serviced unit and found the blower to be covered in dust and bacteria buildup tech pull and clean blower tech also recommended plasma pure to prevent from happening in again. Customer extended esa via card. Unit is up and cooling with a delta t with in spec.
Tech washed and serviced unit and found no challenges at this time tech recommended hard start Kit customer was not interested at this time. Unit was up and cooling with a delta t of 23.
Tech washed and serviced all 3 sys tech found one of the upstairs air handlers was not equipped with ez trap/float switch or insulated. Tech recommended all 3 customers is not interested at this time. Tech also recommended hard start to lower start amps and extend life of compressor on the older sys customer was also no interested at this time. All 3 units are up and cooling with a delta t within specs
Tech washed and serviced unit and found compressor capacitor to be testing weak tech recommended replacement customer approved. Tech also found thermostat to be in ruff shape and dated tech recommended replacement customer also approved. Unit is up and running with a delta t of 21. Customer extended psa monthly.
Have repair cost for compressor and replacement cost. Highly recommend replacement to due to age and warranty being out on current system. As well as refrigerant change coming. Husband is not home at this time she will have him look over proposal and call me.
Tech washed and serviced unit, tech found compressor testing in the red, tech found oxidized/rusted evaporator coil, had a field supervisor called out.
Tech found customer to now be home at this time. Tech washed and serviced unit and found capacitor to be testing weak long with compressor to be testing in the yellow tech called and informed customer on findings and tech recommended hard start kit and replacement of capacitor customer approved both. Tech found no other challenges at this time. Tech was unable to check delta t or thermostat.
Found problem to be pressure switch on on well pumbefore I left home owner want me to check under house make shore no leaks
Tech found compressor not running upon arrival, tech found leg on compressor contact or not closing tech replaced and compressor started up system pressures dropped. Tech found blower belt snapped, tech replaced after approval system is now back cooling with no challenges.
Technician found compressor connection had burnt off. Technician quoted out connector replacement customer approved technician added new stakon to the wire. Technician tested system it is cooling. Technician can not guarantee how long system will run due to rust on terminal connection off compressor technician made customer aware.
Took pictures and recorded information on current HVAC set up. Developed a sales proposal to replace units that were in need of replacement