Jackson & Sons and its technicians give consistently first rate service.
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Overall Experience
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Punctuality
Service was performed in a timely manner. Tech was polite and efficient in his operations.
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Overall Experience
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Very informative. I have a furnace that was installed in 1961. Matthew explained to me my options in a language I could understand. He was very thorough and professional. He answered all of my questions. Would highly recommend.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
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Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Campbell is a very polite young man and he did quality work.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Performed maintenance on outside portion of system. Left filters and reschedule note on screen door.
Performed ESA. Recommended surge protection.
Performed ESA. Replaced 20x20x3 media filter.
We would greatly appreciate your feedback on your previous service! Thank you for your feedback.
Tech cleaned both system thoroughly, both systems are well over 10 years of age. Customer is aware, tech found no challenges with systems at this time. Customer extended PSA on both systems, tech collected $606.34 by card. Customer would like to have a field supervisor come out to determine options for adding a branch line into closed closet upstairs. Tech posted pictures of attic and closet on file. Office to call tomorrow morning and schedule a time.
performed a leak search, tech found a small leak at the indoor evaporator coil on the bottom right front. Tech educated homeowner on a system upgrade and would like to set up an appointment with a field supervisor, costumer is not looking forward to keep replacing evaporator coils. Costumer wanted to charge system with refrigerant to keep it from freezing up and cool better. Tech charged system with 2lbs of R410a, delta T improved and evaporator is not freezing up, indoor saturation temp above freezing point. System is cooling as of now.
Performed ESA, recommended replacing uv bulb and plasma air purifier.
Performed ESA. Recommended plasma, left customer with pamphlet.
Found system low on charge, pressures of 79/245. Leak search would need to be performed, level 2-4. Evaporator coil was replaced on 2019. Costumer stated Late Tuesday afternoon would be the best time to perform a leak search tech suspects that the leak could be coming from the bottom left section of the Evaporator coil, to verify, a deep leak search would need to perform. System is partially cooling at this time due to low charge.
REPLACED BLOWER RELAY. SYSTEM UP AND COOLING. NEED TO SCHEDULE MAINTENANCE.
Tech found evaporator coil dirty with insulation from return flex tech looked down return flex towards house and found a 12x12 hole had been chewed or clawed out causing the coil to be clogged and making the unit to run less efficiently then normal tech quoted to replace 25ft of return $1106.20. Will require 2 techs to replace tech patched duct for now till customer calls back
Performed CMA inspection on Goodman package heat pump. Amp draws, dual capacitor, and refrigerant pressures are in specs. Tested cooling, heating, defrost, and aux heat. No challenges found. Replaced 20*30*1 filter. Uploaded pics.
