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Overall Experience
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Matt was very professional and done an excellent job at servicing our heating and cooling system
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Today was my first time calling on Jackson & Son heating/Ac system & I got satisfied by Mr.Donnie he was very respectful & kind he talk with me with quality manners & got heat back going I'm very pleased!!!
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Glad this person was sent to service my unit. Discussed w me, component that needed replacement & handled this today, as well as doing the maintenance. My unit is 16 yrs old, tech’s knowledge of the equipment & manner of communication w the customer was reassuring. This person is an asset to the company.
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I have a contract with Jackson and Son for over 12 years, and I am always pleased, they have a quick response time, and the service tech are always very professional. Once the tech looks over the problem called in, you will receive a price quote immediately. I would without a doubt recommend this company. KUDOS
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Tech found dual fuel system not receiving voltage from thermostat, tech bypassed thermostat and found system operating properly. Tech replaced after approval system now back heating properly at this time. Bill per office
Tech found manual reset roll out switch tripped. Heat exchangers are completely smutted out and need to be cleaned or replaced. Tech cleaned heat exchangers per customer request. Gas pressure is good at 10in/wc. Flame now looks and sounds good. System is heating properly. 91 supply temp with a 50 return.
Replace a failed service disconnect. After repairs, tech noticed a gas odor coming from the 2008 gas package unit. Tech inspected the heat exchanger and noticed some hot spots on the tubes but no cracks or holes. Gas pressures were checked and noticed high inlet pressure of 19inWC, tech attempted to decrease the gas pressure at the regulator but did not move. Gas regulator would have to be checked and replaced by the gas company. Tech used soda bubbles around the fittings of the system but did not find any gas leak. System does have soot and recommended cleaning the heat exchanger. Estimate will be provided and sent over, gas pressures at the gas valve may need to be rechecked after the regulator gets replaced, gas pressure was decreased at the gas valve some to have the system operating for the time being.
Trane Packaged Unit (XL15) 4YCZ5036F1070A Trane, XL15 Packaged Gas/Electric, 3 Ton, Packaged Unit Quantity: 1 Other Services CUSTOM-0M1HWW ESA Quantity: 1 Other Thermostats CUSTOM-9HQCG8 Honeywell - Wi-Fi VisionPRO® 8000 ( Trane Split Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-F37KVN CO DETECTOR Quantity: 1 Other HVAC Add-Ons CUSTOM-5ZZ1CN Gas Regulator Quantity: 1 52x52 Pad Quantity: 1 Level Pad Quantity: 1 New Hood Quantity: 1
Tech washed and serviced unit and found no challenges at this time.
Tech washed and serviced unit and found no challenges at this time.
Found Trane 824 thermostat turning off and restarting each time upon system startup. Located short within heat strip contactor. Replaced contactor and tested. Recommended investing in maintenance agreement, stated he would talk it over with daughter.
Customer invested in a 3 ton Trane gas pack for kitchen area Consultation Code: ENGJK12XH EQUIPMENT BUNDLE IN SYSTEM 1 Trane Packaged Unit (XL15) 4YCZ5036F1070A Trane, XL15 Packaged Gas/Electric, 3 Ton, Packaged Unit Quantity: 1 ACCESSORIES IN SYSTEM 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Services CUSTOM-0M1HWW ESA Quantity: 1 Other Thermostats CUSTOM-9HQCG8 Honeywell - Wi-Fi VisionPRO® 8000 ( Trane Split Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-F37KVN CO DETECTOR Quantity: 1 Other HVAC Add-Ons CUSTOM-5ZZ1CN Gas Regulator Quantity: 1 INSTALLATION ITEMS IN SYSTEM 1 10 Year Parts 10 Year Compressor 10 Year Indoor Outdoor Coils 20 Year Heat Exchanger 2 Year Labor Quantity: 1 52x52 Pad Quantity: 1 Certified Heat and Cooling Load Calculation For Sizing of HVAC (Code) Quantity: 1 File All Warranties For Customer Quantity: 1 ICM Surge Protector Quantity: 1 Install CO2 Detector Quantity: 1 Level Pad Quantity: 1 Maintain Clean
Tech removed draft and burner assemblies on the kitchen gas pack to replace the draft assembly, igniter, and flame sensor. Upon further inspection of the heat exchanger through the inlets, tech advised customer of urgent safety concerns due to very poor condition and recommended replacing the system. Customer requested estimate to replace; turned over to field supervisor Caleb. Customer stated the home had a strong gas scent and requested tech to inspect the downstairs gas pack under the deck. Tech found no signs of a gas leak or a cracked heat exchanger. Confirmed no gas through gas valve when not in the open position and leak search all the joints within the unit. Recommended customer contact a gas company to further diagnose. Did not perform any repairs during this visit. Left power and gas off at both systems.
*Downstairs Gas Pack* Tech found failed draft inducer, bad rust/corrosion on fire wall and heat exchanger, corroded flame sensor, igniter, and burners. Noted dirty indoor and outdoor coils; system is in need of a full service. - Advised customer of findings, recommending replacement of the inducer assembly, flame sensor, and igniter, as a minimum to get the system operational. Will have to order the parts. Recommended a system replacement on account of age and costly repairs. - Customer opted to proceed with the recommended repairs and will contact the office if another conclusion is reached. Customer declined field supervisor quote at this time, relaying that the upstairs system will preferably be replaced before the downstairs system. Left power off at disconnect until repaired.
This house needs to be 100% re-piped under the entire house, drainage, and water supply. This house has PVC with rubber automotive hoses, connecting to galvanized risers up in the walls. House also needs a new shower valve installed.
Found main panel 30A breaker tripping due to high voltage short/melted wiring entering disconnect from house. Customer will be calling electrician to run new wiring from main panel to disconnect. Built estimate for ESA maintenance.
Found 624 thermostat reset to conventional settings. Corrected setting for heat pump operation and cycled system/tested defrost with no challenges. Changeover of 22. System does not have heat strips. Invested in PSA (1) system. Schedule 1st visit.
Tech dropped off case of filters at the door.
Tech found aux heat was engaged at thermostat and pulled in but no voltage to breaker for heat strips. Tech found breaker in main panel off.tech reset breaker and made sure connection is tight. Tech found heat strips amps are within specs. 40 amps. Tech informed customer on findings and found no other issues at this time.