Today was my first time calling on Jackson & Son heating/Ac system & I got satisfied by Mr.Donnie he was very respectful & kind he talk with me with quality manners & got heat back going I'm very pleased!!!
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Overall Experience
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Overall Experience
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Overall Experience
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Glad this person was sent to service my unit. Discussed w me, component that needed replacement & handled this today, as well as doing the maintenance. My unit is 16 yrs old, tech’s knowledge of the equipment & manner of communication w the customer was reassuring. This person is an asset to the company.
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I have a contract with Jackson and Son for over 12 years, and I am always pleased, they have a quick response time, and the service tech are always very professional. Once the tech looks over the problem called in, you will receive a price quote immediately. I would without a doubt recommend this company. KUDOS
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The serviceman tyler was knowledgeable of job heater work well after completion .
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Not knowing exactly what should be done and what was actually done and how well it was done makes it difficult to rate. The service man was extremely courteous and seemed very knowledgeable. But I‘ve had some bad experiences with this company so trusting that the job was completed correctly takes a considerable leap of faith.
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Tech performed ESA, tech found no issues at todays visit. System is on and operating properly at this time. System is cooling with 20 degree delta t.
Tech performed ESA on 1 system. Package Hp- Tech found no challenges at today’s visit got system cleaned and serviced, all electrical testing to specs with 20 delta t. Customer did renew at this time son state they will call in to renew.
Tech performed ESA on 1 system. Split system- upon flushing drain line tech found float switch not glued, tech glued and flushed with no issues. No further challenges at today’s visit system is operating properly at this time with 20 delta t. Mail invoice
Tech returned to drop of filters on front porch and pressure wash unit and coils.
Tech performed maintenance per service agreement. Tech found compressor testing in the yellow. Tech informed homeowner that the thinner the insulation the more likely electricity will go where it’s not supposed to and ground the compressor. Homeowner decided he will run it until it goes out. Tech suggested hard start kit to help prolong the life of compressor by taking away the amount of electricity needed to start the unit. Homeowner decided he would wait it out. Homeowner renewed one system PSA at 373.43 via check. Tech replaced one 20x30 filter. System is operating properly at this time. Homeowner would like number ending in 6015 removed.
Tech performed maintenance per service agreement. Tech found no challenges at today’s visit. Tech informed homeowner that UV bulb was blown and discussed plasma pure air. Homeowner stated they may replace bulb next visit. Tech replaced one 20 x 20 filter downstairs. 20 x 25 media filter is good until August. Homeowner would like number ending in 2491 removed.
FOUND BOTH ECOBEE THERMOSTATS PROGRAMMED TO ONLY RUN AUXILIARY HEAT BELOW 25 DEGREES OUTSIDE TEMPERATURE, AND SHUT DOWN COMPRESSOR AT TEMPERATURES BELOW 35 DEGREES. THIS CAUSED BOTH COMPRESSOR AND AUXILIARY HEAT TO BE UNABLE TO RUN AT TEMPERATURES BETWEEN 25-35 DEGREES. DISABLED COMPRESSOR SHUT DOWN SETTING, AND MOVED AUXILIARY HEAT THRESHOLD TO BELOW 60 DEGREES TO RUN AS NEEDED. ALSO SET SCHEDULING TO “UNTIL YOU CHANGE IT.” BOTH SYSTEMS NOW RUNNING PROPERLY. SERVICE WARRANTY.
Tech performed maintenance per service agreement. Tech found no challenges at today’s visit. Tech replaced one 16x20x1 filter. Homeowner renewed 1 system PSA at $373.43 via VISA. System is operating properly at this time.
Tech performed maintenance per service agreement. Tech found no challenges at today’s visit. Tech replaced one 24x 24 x 1. System is operating properly at this time.
Tech performed maintenance per service agreement. Homeowner did not have water available during visit. Tech unable to wash unit/coils. Tech did not have a 16x24x1 filter on truck. Tech will have to drop one off at later date. System is operating properly at this time.
Tech returned to replace coil temp sensor and ambient temp sensor. Tech replaced both, photos on file. Customer not home at time of visit, tech was unable to reach customer via phone for payment. Office will call and collect.
Tech washed and serviced unit and found no challenges at this time. Tech recommended uv replacement customer declined.
Upon arrival tech found error code 68 displayed at thermostat, customer stated system has still been heating fine with error code showing. Upon inspection tech found 4 flash fault at defrost control board indicating a defrost sensor error. Tech ohmed out all sensors and checked for proper readings according to manufacturer sensor reading chart. Tech found ambient sensor reading slightly out of range, coil temp sensor has no reading and has failed. Tech quoted $449.20 plus tax to replace both sensors. Customer approved repair, need to order sensors and notify customer when available to come back and make repairs. No house call fee per premium agreement.
Tech performed maintenance per service agreement. Homeowner not home during service. Tech found capacitors for compressor testing week. Tech informed homeowner and homeowner contacted landlord. Landlord will wait on repair. Tech replaced one 20 x 25 x 1 filter. System is operating properly at this time.
Tech arrived and found ecobee thermostat shorted causing system to run all the time. Tech replaced thermostat with VP8000 and programmed thermostat. Tech cycled system by thermostat to verify system came and turned off at appropriate time. System is on and running with 19 degree delta t at this time. Repair is covered under warranty.