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Matt was very professional and done an excellent job at servicing our heating and cooling system
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Today was my first time calling on Jackson & Son heating/Ac system & I got satisfied by Mr.Donnie he was very respectful & kind he talk with me with quality manners & got heat back going I'm very pleased!!!
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Overall Experience
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Punctuality
Overall Experience
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Overall Experience
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Overall Experience
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Glad this person was sent to service my unit. Discussed w me, component that needed replacement & handled this today, as well as doing the maintenance. My unit is 16 yrs old, tech’s knowledge of the equipment & manner of communication w the customer was reassuring. This person is an asset to the company.
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I have a contract with Jackson and Son for over 12 years, and I am always pleased, they have a quick response time, and the service tech are always very professional. Once the tech looks over the problem called in, you will receive a price quote immediately. I would without a doubt recommend this company. KUDOS
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Emailed quote to replace 5 ton SHP for upstairs.
Found upstairs system compressor has seized up pulling LRA, causing breaker to trip. Both start and run capacitors within specs. 16 year old R22 system. Costly repairs not recommended. Handed over to field supervisor to provide quote for main upstairs system, along with (2) 16 year old mini splits. Downstairs kitchen unit is being serviced by another company. Invested in ESA on (1) downstairs system for main area of house. Need to schedule 1st visit.
Emailed proposal to replace 2 mini splits
Upon arrival homeowner stated system won’t keep up. Also stated she had tried to kill a snake with a gun but the snake went underneath the house and now there is a weird smell. Tech observed refrigerant pressures and found pressures within spec. Delta t is a 18 degree changeover. Also stated house is very old and does not have that much insulation. System is cooling house the best it can.
Customer does not have the means to do anything at this point in time. Emailed proposal
Tech washed and serviced unit and found unit to have a cracked primary drain pan along with the system being 30 years old and having excessive rust tech called out field supervisor. Unit is still cooling at this time.
Tech performed PTU and found unit to be extremely dirty tech washed and cleaned unit throughly and found no challenges at this time.
Upon arrival tech found gas pack short cycling out on low pressure. Tech confirmed no airflow issues, indoor TXV is shut down. Tech cycled reversing valve several times to try and open up valve but had no luck. Tech recommended replacing system over making repair. Customer would like to repair system.
Tech performed ESA, tech found no issues with system at todays visit. System is back on and operating properly at this time.
Tech performed ESA, tech found no issues at todays visit. System is back on and operating properly at this time. Tech spoke with customer about renewal and customer said he would have to wait until he has the money.
2 in cast iron combo rust out at bottom replace in pvc and firm co
(UPSTAIRS) FOUND INTERMITTENTLY DROPPING VOLTAGE TO CONDENSER DUE TO CLOGGED DRAIN LINE TRIPPING FLOAT SWITCH. CLEARED DRAIN LINE AND TESTED DRAINAGE UNDER SERVICE WARRANTY. INVESTED IN ESA (1) SYSTEM. SCHEDULE 1ST VISIT FOR UPSTAIRS AS SOON AS POSSIBLE.
Upon arrival tech was informed there are workers under the house and the thermostat ended up going blank. Tech found splice under the house that looked like it was pulled apart. Reconnected wires and thermostat came back on. System started up with no challenges.
Performed PTU on dehumidifier, tech cleared out drain line and washed filter. Tech also noticed hvac system was dirty and also found condenser coils to be clogged up. Recommended having a cleaning, stated she will get the company that installed the system to come out.
