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Overall Experience
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Overall Experience
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Punctuality
Overall Experience
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Punctuality
Glad this person was sent to service my unit. Discussed w me, component that needed replacement & handled this today, as well as doing the maintenance. My unit is 16 yrs old, tech’s knowledge of the equipment & manner of communication w the customer was reassuring. This person is an asset to the company.
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I have a contract with Jackson and Son for over 12 years, and I am always pleased, they have a quick response time, and the service tech are always very professional. Once the tech looks over the problem called in, you will receive a price quote immediately. I would without a doubt recommend this company. KUDOS
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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The serviceman tyler was knowledgeable of job heater work well after completion .
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Not knowing exactly what should be done and what was actually done and how well it was done makes it difficult to rate. The service man was extremely courteous and seemed very knowledgeable. But I‘ve had some bad experiences with this company so trusting that the job was completed correctly takes a considerable leap of faith.
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Tech performed ESA on 2 systems. With the Air handler in attic, leak detector detected leak in evaporator coil, also primary drain pan is rusted out. Tech did not test with water as it would fill up in secondary pan. System is 35 years old. Tech called field supervisor upon findings. Tech finished maintenance on rest of split and package and found no problems. Tech unable to megaohm compressor on split, very tight fit and could not get inside. Package system tested good in heat and cool, all 3 burners are working properly. Tech cleaned both systems thoroughly. Crawlspace very dry but tech noticed dryer vent had fallen, tech reattached dryer vent (temporary fix). Homeowner declined replacement for system, says he will replace when it stops working in total. Delta T was 12-13 degrees upstairs. Both systems are running at this time. Next visit for spring ‘24 should be pre paid, no extension today.
Technician found unit low on refrigerant r22 technician found pressures at 40/130 technician educated customer on leaks and leak search customer approved leak search tech found leak on back side of evaporator coil coil is extremely rusty tech set up a cc to come out give quote for system replacement
Tech found disconnect in the off position for AHU above drop ceiling in education office. Primary pan is holding some standing water in the back left corner away from drain exit. Aux pan is full of water. Tech poured two gallons of water into primary pan, but did not see any cracks or leakage from primary pan. Air handler is not dripping into aux pan. Confirmed water is draining outside. Tech pumped all the water out of auxiliary pan and restored power at disconnect. System is back draining and cooling. No charge for callback.
Tech found water in drain pan again tech inspected drain and drain did have fall and was draining tech checked pressures and found them within specs tech does not believe unit is freezing up and thawing out to fill pan up tech did pour blue alge water directly into a/h drain pan and found a puddle of water in back corner rise slightly 90 percent of water tech poured went into the primary drain and out the building tech believes there is a rack in the back corner of the drain pan causing unit to leak into the aux pan slowly unit it fills up Jerry is to find availability of pan will require 2 techs and all day to remove ceiling grid coil put new angel since there is a angel in the middle way of the coil and will prevent coil removal unit is 2011 tech did recommend for unit replacement due to cost of repair and age of system and possible future issues at that age
Tech washed and serviced unit and found no challenges at this time.
Tech washed and serviced both units and found evap leak in package unit tech called in package unit. Customer extended psa 2 system’s monthly.
Tech installed 20x25x3 media filter customer paid via card.
Tech returned to re work drain line and install ez trap pan to get a good flow for unit
OLD DUCT SYSTEM IS IN VERY POOR SHAPE. SEVERAL BRANCH LINES DETACHED/COLLAPSED. NEW DUCT SYSTEM IS NEEDED. GINA IS TO CALL IN THE MORNING TO SCHEDULE FIELD SUPERVISOR. SYSTEM IS NOT COOLING.
Tech found drain line has little to no drop not allowing enough water flow then backing up into pan and tripping pan float switch tech will need to come back with small pan for ez trap to rerun trap and get enough drop to allow water to flow out properly
Performed ESA. Tenant, who is customers son was not home so tech was not able to check thermostat, filters, or delta t. There was a media filter swapped out 6 months ago. Mrs. Nunn did briefly stop by while technician was performing maintenance and they were able to discuss system performance. No challenges are present at the time. Water pack was used to clean unit to the best of the technician’s ability.
Found aux drain pan full of water, overflow switch triggered. Tech pumped water out of the aux pan thru the drain line to flush it out. Ez trap was not glued to the Drain line, suspects that drain pan was filling up due to that unglued section. System is back up cooling. PO # 22236155 (picture on file)
Tech was informed unit is operating correctly just thermostat was charging temp settings without anyone touching t3ch found thermostat was following schedule customer wanted on permanent hold tech collected trip charge
Tech preformed CMA FULL SERVICE on 1 split system and 1 mini split system. The mini split system is operating correctly at this time. The split system does have a leak in evaporator coil but is operating at this time. Tech recommends replacing system due to leaking coil and age of system (11 years old). Tech has attempted system performance reports to invoice along with pictures and video.