Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Matt was very professional and done an excellent job at servicing our heating and cooling system
Overall Experience
Quality
Experience
Punctuality
Today was my first time calling on Jackson & Son heating/Ac system & I got satisfied by Mr.Donnie he was very respectful & kind he talk with me with quality manners & got heat back going I'm very pleased!!!
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Glad this person was sent to service my unit. Discussed w me, component that needed replacement & handled this today, as well as doing the maintenance. My unit is 16 yrs old, tech’s knowledge of the equipment & manner of communication w the customer was reassuring. This person is an asset to the company.
Overall Experience
Quality
Experience
Punctuality
I have a contract with Jackson and Son for over 12 years, and I am always pleased, they have a quick response time, and the service tech are always very professional. Once the tech looks over the problem called in, you will receive a price quote immediately. I would without a doubt recommend this company. KUDOS
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Tech found a blown low voltage fuse and a short on the pressure switch wire. Tech replaced fuse, repaired short and tested system. System is heating properly, with heat pump heat only, no heat strips have ever been installed. Tech repaired short, system is now heating properly.
Tech found kitchen system was slightly frozen over. Technician found blower was not blowing. Until tech tightened the belt. Blower started to move more air. Tech spoke with maintenance guy he informed tech he replaced condenser fan motor. But motor had a lot of vibration. System is cooling maintenance guy is going to install new blades.
3 head mini split system. Main living room head indicates a C5 error code which means that is miss communication between the indoor and outdoor unit. The other 2 heads are operating properly, tech switched the wires to the outdoor unit and indoor unit to eliminate the outdoor unit being a challenge and the error code still persisted. Tech inspected the indoor control board and found corrosion on the board elements. Tech was not able to find service facts for blue ridge mini splits. Tech recommended to replace the indoor control board along with the main display transmitter. Tech informed the customer over the phone and requested quotes on replacement of the indoor control board and display transmitter and also a quote on how much would cost to replace a customer supplied mini split head if he were to get one and have us recover the system, install the mini split head and charge the system back up. Data tag for the outdoor unit was not readable and tech does not know how much refrigera
Tech washed and serviced unit per service agreement, tech found no challenges with the system at today’s visit, tech found duel run capacitor starting to test low on fan side tech notified homeowner and will monitor it, the system is back up and running and holding a delta t of 20+ degrees
Tech serviced and cleaned unit. Tech found bacteria build up on Goodman air handler. Tech pulled and cleaned. Tech found blower capacitor reading at 7.40/10. Tech recommends replacement. Tech also found evaporator coil to be severely rusted and tech found a consistent leak. Tech found Goodman condenser capacitor fan side reading at 4.27/5. Tech turned over to field supervisor. Both units are heating and cooling efficiently.
Provided repair and replacement quote for split heat pump
Tech cleaned and serviced unit tech could no get inside to get temps tech also could not get in crawlspace was blocked and could not inter because homeowner not home did leave filters at the door
Found 60 amp time delay fuse blown at air handler disconnect. Replaced fuse and ran system, found no issues to cause blown fuse. System is back up and heating.
Tech found thermostat is blank and 28 volts present between r and c on thermostat terminals. Thermostat has failed. Customer approved a focus pro and tech replaced. System is now heating properly.
Tech verified pressures on system and temperatures are 68 return and 111 supply. Technician found offset was higher then normal. Technician found thermostat was satisfied at 74 but temp inside the house was 68. Tech adjusted the offset and system will be heating properly at this time.
Tech serviced and washed unit per service agreement, throughout inspection tech leaked searched condensing coils, tech could not pick up any solid leaks at today’s visit, tech found drain pan still leaking, customer stated was going to wait until unit needs to be replaced, the system is back up and running and holding a delta t 20
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, the system is back up and running and holding a delta t of 20+ degrees, tech spoke with customers son about replacing 50 amp breaker customer says will talk with mom and call back
Found leak under the trailer to be a broken polybutylene line under the middle of the trailer. Cut out broken fittings and reconnected with new fittings and pipe.
Technician found breaker for 1 heating element 40 amp was tripped technician reset breaker and tested system did find 1 leg pulling 30 amps and other element pulling 20 amp. Technician informed homeowner that elements are operating at this time but could be potential issues in future. System is heating at this time.