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Matt was very professional and done an excellent job at servicing our heating and cooling system
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Today was my first time calling on Jackson & Son heating/Ac system & I got satisfied by Mr.Donnie he was very respectful & kind he talk with me with quality manners & got heat back going I'm very pleased!!!
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Overall Experience
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Experience
Punctuality
Overall Experience
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Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
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Experience
Punctuality
Glad this person was sent to service my unit. Discussed w me, component that needed replacement & handled this today, as well as doing the maintenance. My unit is 16 yrs old, tech’s knowledge of the equipment & manner of communication w the customer was reassuring. This person is an asset to the company.
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I have a contract with Jackson and Son for over 12 years, and I am always pleased, they have a quick response time, and the service tech are always very professional. Once the tech looks over the problem called in, you will receive a price quote immediately. I would without a doubt recommend this company. KUDOS
Overall Experience
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Overall Experience
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Experience
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Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Technician inspected 2 package units. Systems are operating properly at this time.
Tech found y wire was unplugged from wire nut once tech correctly secured wire system turned on no issues
Tech performed service on coleman furnace split. Customer does not have water source outside home Tech recommended our plumbing service. Customer declined at this time and stated will consider in future. Tech did not perform service on outside unit due to no water source, will have to return with water jet. Also, tech recommended media filter, after tech cleaned return grille. Customer declined at this time. Found no other challenges at todays visit.
Tech performed ESA on one system, tech did not find any issues at todays visit, system is back on and operating properly at this time. Customer just changed filter so tech left extra filter for future. All is good at this time.
Tech performed ESA on one system, tech completed everything except washing coil and unit due to faulty water pack, will return Saturday to complete maintenance on system. Customer was across the Street and tech was unable to access inside of home. System is back on and operating at this time. Will also need to bring 16x24x1 filter when we return Saturday.
Tech washed and serviced unit and found drain line clogged causing system to back up with moisture tech also noticed Evaporator coil covered in an bacterial build up tech thoroughly cleaned coil and moisture out of the system. Tech found no further issues. Customer renewed PSA 1 system.
Upon arrival tech found compressor not running due to failed dual run capacitor. Replaced capacitor after approval, started system up and monitored pressures. Found pressures to be low and informed customer. Customer may call us back to have refrigerant added, also recommended investing in maintenance agreement.
System #2 found thermostat receiving voltage with no display present. Replaced with FP5000 thermostat. Cycled system with no further challenges. Approved by Patricia P.O. # for todays invoice- 23245788
Replace toilet supply line because old one would not stop leaking Dish wash is Un even and drain line was ran in a loop
Emailed quote to replace 5 ton SHP for upstairs.
Found upstairs system compressor has seized up pulling LRA, causing breaker to trip. Both start and run capacitors within specs. 16 year old R22 system. Costly repairs not recommended. Handed over to field supervisor to provide quote for main upstairs system, along with (2) 16 year old mini splits. Downstairs kitchen unit is being serviced by another company. Invested in ESA on (1) downstairs system for main area of house. Need to schedule 1st visit.
Emailed proposal to replace 2 mini splits
Upon arrival homeowner stated system won’t keep up. Also stated she had tried to kill a snake with a gun but the snake went underneath the house and now there is a weird smell. Tech observed refrigerant pressures and found pressures within spec. Delta t is a 18 degree changeover. Also stated house is very old and does not have that much insulation. System is cooling house the best it can.
Customer does not have the means to do anything at this point in time. Emailed proposal
Tech washed and serviced unit and found unit to have a cracked primary drain pan along with the system being 30 years old and having excessive rust tech called out field supervisor. Unit is still cooling at this time.