Nate arrived in a very professional manner and possesses what I call KSA attributes! Knowledge. Skills, and most importantly Attitude! It is obvious he likes his job and it is easy to converse with him! Keep him!!!
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My thermostat hadn’t been working right since my unit was serviced. I called to tell them about and a very courteous technician was promptly diverted to my home. He quickly assessed the problem and had it fixed in no time.
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Very Professional, Courteous, and knowledgeable. I would like to continue having my unit service by Will Moreno. Thank you.
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It all started with me calling HVAC businesses because my A/C unit stopped blowing air. Every HVAC business I called either did not answer their phone or sent me straight to voice mail. I was getting very frustrated until I called Jackson & Sons. They answered the phone on the first ring and were exceptionally nice right from the start. Jerry, the technician that answered the phone, went above and beyond by saving me thirty dollars on the service trip just because he wanted to provide a positive customer experience. I must say it was the best customer service I have experienced anywhere. The service technician Nate who came to my house to fix the issue got here super quick and was extremely knowledgeable in all areas of his job. There was no guess work, he went straight to diagnostic testing and found the issue in around five minutes. Come to find out, it was an intermittent issue that we had been having for awhile. Nate tested my entire system, corrected the issue and made sure the unit was working properly before leaving, all in under a hour! Absolutely amazing!!! Going forward, I will do all my HVAC needs through Jackson & Sons and so should everybody else!!!😀 Mark Morrison
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Awesome tech who represents your company well!!
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Overall Experience
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Overall Experience
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Tech performed service on Trane mini split system.
Tech performed service on Trane package unit.
Tech performed service on Lennox package unit.
Tech replaced dryer vent flex with hard piping.
Tech performed service on two Trane split systems.
Tech performed service on Trane package unit and Trane split system.
