Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
You can send Ricardo to my house anytime!! I haven’t encountered anyone with his manners and skills in a long time!
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Great service, excellent response time, courteous, professional.
Overall Experience
Quality
Experience
Punctuality
Great technician. Ronnie was professional, courteous and provided excellent feedback.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Tech performed two system ESA. Upstairs- tech found no issues with system at todays visit. System is brand new. System is back on and operating properly at this time. Downstairs- Tech found that drain had clogged on unit and a small amount of water had backfilled into the bottom of the unit. Tech cleared drain and got all water out. Tech found no other issues at todays visit. System is back on and operating properly at this time.
found the compressor locked up. Tech did manage to free up the compressor by using a hard start kit. Refrigerant levels were low. The compressor did sound abnormal when the pressures were getting low. AC leak freeze was added last year. Tech did advise to not operate AC until a solution has been provided. Field supervisor was contacted to provide alternative options due to financial challenges. Cooling is down for now. Hold off on repairs until Mike is contacted based on a decision of the the homeowner.
Tech washed and serviced unit and found evap coil rusted but found no leaks at this time customer is aware of techs findings tech found no other challenges at this time.
Tech found system off pad tech sees signs of something hitting the side tech informed customer on situation and finding quoted them minor repair to get unit back on the pad and rescuer the hood to house she approved system is operating properly
Tech washed and serviced and found compressor capacitor testing weak tech recommended replacement. Tech found no other challenges at this time. Customer uses their own filters.
Tech performed maintenance per service agreement. Tech found compressor not running on arrival. Capacitor was reading good and compressor was getting 240v. Tech found oil residue in drain pan. Homeowner had leak freeze put in last year. Tech suspects system is low on refrigerant. Tech contacted office to get help from a service tech. Homeowner did not have water available. Tech will have to return to clean coils. System is not operating properly at this time. Turned over to service tech.
Completed a maintenance inspection on 2 heat pump systems, changed filters, brushed return grille, tested T-stats, motor amps, capacitors, heat strips, cleared drain traps, inspected coils. Both condensers are very clean.
Tech replaced 2 media filters 1 14x20 1 20x25 tech found contact was stuck open tech removed the 24v wires to check ohms it is at 14 ohms within specs. Tech then replaced wires back and contactor started operating properly tech cycled system multiple times each time contactor would engage with no issues.
Tech washed and serviced unit and found no challenges at this time. Customer uses and changes their own filter. Unit is up and cooling with a delta t of 20 supply of 48 and a return of 68.
Marked the heat strip label and fixed to boot in the kitchen with need a breaker change from 60 to 50 amp
Tech washed and serviced unit and found no challenges at this time. Customer uses their own filters.
Found the uv bulb burnt out, normal wear out. Tech educated the homeowner about our Plasma air purifies as an alternative option for air purification. Costumer would like to get the estimate sent to talk about it with his wife. No charge due to recent ESA, natural wear and tear on the existing bulb. Tech provided a flyer about the plasma air purifier.
Labeled breaker, checked to see if it was bonded. Ground wire from main panel is tied into the ground bar.
