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Kyle was absolutely great! He was professional and quick with the fix that helps our entire family cool off again! Thank you!
Overall Experience
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Punctuality
This is my second time working with Jackson and Sons. They really are unmatched when it comes to professionalism, knowledge, and making the process quick and easy to understand. Highly recommend
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Joseph Clark did very well, he was professional and stayed on task with no issues. Joseph is kind and I recommend him for future services.
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Overall Experience
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Experience
Punctuality
He was a joy to have work on my unit. I hope to have him to be the one to come back and do work if and when needed.
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Punctuality
Our technician was professional, very knowledgeable and informative. We received great service.
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Overall Experience
Quality
Experience
Punctuality
Kyle checked everything on my unit and found issues that would have gone unnoticed and caused problems in the near future. Very observant and so pleasant to work with
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Thanks for sending an experienced tech out! Mike was very nice and informative!
Overall Experience
Quality
Experience
Punctuality
Performed ESA maintenance on (1) Trane Split Heat Pump. Customer is selling home, and inspector had concerns with thermostat reading incorrectly. Verified thermostat is reading proper temperature. Uploaded pictures. Tech found supply plenum tape loose in some areas causing small amount of air to escape. Re-sealed areas of concern. System is cooling with a changeover of 19 operating properly. Inspector also had concerns with outdoor fan motor surface rust. Verified fan motor and all other components are operating well within amp draw specs. No oil leakage and bearings are quiet. Normal outside wear is present due to weather, but not a concern with operation.
Upon arrival homeowner stated downstairs system is down. Tech found shorted compressor, homeowner also stated upstairs system is down as well. Informed homeowner of history for the upstairs system. Tech found dead dual run capacitor as was stated last visit. Also found ants in contactor and was shorted. Tech got approval for upstairs repairs (capacitor, contactor). Downstairs system is down, tech made estimate for downstairs compressor, also informed homeowner upstairs system is not going to be able to keep up due to downstairs system being down. Upstairs system is currently cooling the best it can.
Customer reported upstairs system not cooling. Outdoor fan was not turning. He cycled power and now it's running, but not keeping up. Tech checked amp draws and pressures at outdoor unit. Found low superheat. Increased blower speed from low to high. Found 35/5uf dual capacitor weak reading 20.7uf on HERM and 4.62uf on HERM side. Customer needs to discuss capacitor with family and call back to reschedule next week. Emailed quote to return to replace capacitor. System is running. Drain is clear.
We don’t do this type of work yet. No charge
Looked at existing water lines to give a quote to replace all water lines.
Tech found a failed capacitor preventing compressor from starting. Tech replaced capacitor and found system operating properly, but noticed unit is low on charge based on superheat and subcooling. Tech also noticed oil around suction schrader. Tech informed customer that unit will be able to cool but will not be efficient. Tech also informed customer that maintenance is needed and recommends ESA. Tech also noted rust in drain pan that can cause frequent drain clogs. Tech verified system is draining properly at this time.
Tech washed and serviced unit and found no challenges at this time. Customer invested in PSA 1 system.
(UPSTAIRS) FOUND LOW VOLTAGE FUSE BLOWN. REPLACED FUSE AND CYCLED SYSTEM WITH NO CHALLENGES. FOUND CONDENSER COILS COMPLETELY CLOGGED CAUSING HIGH AMP DRAW/HEAD PRESSURE. CLEANED COILS TO GET SYSTEM BACK TO SPECS. INVESTED IN MPA (2) SYSTEMS. SCHEDULE 1ST VISIT IN 6 MONTHS.
Tech washed and serviced unit and found no challenges at this time.
Tech washed and serviced unit and found no challenges at this time. Tech will need to return with portable sprayer. Customer availability anytime during the weak.
Tech returned to drop off 24x24x1 filter
-Found no reading present on dual run capacitor. Compressor and outdoor fan sides read zero. Confirmed findings by replacing with new capacitors. Recommended installing 5 and 45 mfd capacitor. Provided estimate for replacement of dual run capacitor $322.61. Customer approved repair.
Performed ESA, no issues at todays visit. Unit is brand new, tech cleaned and serviced system. Need to drop off 24x24x1 filter when we are back in the area.
Tech found line voltage screw terminal on the bottom of 2 pole 40 compressor contactor burned up. Contactor will need to be replaced to get power back to compressor. Tech also found 7.5uf blower motor capacitor reading 1.8uf and 1/3 hp 1075 blower motor overamping and hot to the touch. Blower did not start the second time without hand spinning. Tech replaced contactor for testing and found compressor overamping and making a very loud noise like a tractor. See video. Tech let customer and Mr Johnie know of findings. Caleb is running mandatory.
