This is my second time working with Jackson and Sons. They really are unmatched when it comes to professionalism, knowledge, and making the process quick and easy to understand. Highly recommend
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Joseph Clark did very well, he was professional and stayed on task with no issues. Joseph is kind and I recommend him for future services.
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Overall Experience
Quality
Experience
Punctuality
He was a joy to have work on my unit. I hope to have him to be the one to come back and do work if and when needed.
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Punctuality
Our technician was professional, very knowledgeable and informative. We received great service.
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Overall Experience
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Experience
Punctuality
Kyle checked everything on my unit and found issues that would have gone unnoticed and caused problems in the near future. Very observant and so pleasant to work with
Overall Experience
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Experience
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Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Thanks for sending an experienced tech out! Mike was very nice and informative!
Overall Experience
Quality
Experience
Punctuality
Customer wanted tech to install window unit. Once finished, customer requested tech reinstall the other unit that was installed crooked by someone else. Tech had to take unit down and reinstall from start. Tech made sure both are working properly.
Emailed duct quote to customer, customer is going to try and get insurance to cover duct system.
Found sewer water standing at the entrance of one of the crawlspace entrances. Insulation was coming out of the vents and mice size holes present at some ducts. Return flex and rectangle trunk line, 6 inch supply lines. Costumer would like a duct system replacement quote, filed supervisor is scheduled out for tomorrow at 11am to provide a solution. Costumer paid $101.00 cash.
Tech performed ESA on 1 system found no challenges at today’s visit system operating properly at this time. Customer uses own filters, customer informed tech not to check ducts.
Tech performed ESA on 1 system found no challenges at today’s visit, tech siliconed gap in hood. Customer uses own filters
Performed routine maintenance per energy savings agreement. No challenges were observed today in terms of system performance. The system is cooling properly with a delta t of 20 degrees. System was cleaned as thoroughly as possible. Indoor coil did have a good amount of dust, debris in it. Technician removed what they could without risking damaging any of the refrigerant lines or further impacting the coil.
Tech washed and serviced units, customer wasn’t home during maintenance no inside work performed
Sbernardes@dbcradio.com Inspected 1 split system and replaced filters. System is operas it should, no abnormalities/challenges found at this time.
Left proposal customer is just looking prices right now
Tech found no difficulties at this time. System is heating and cooling properly.
Tech found thermostat connected to WiFi and customer wanted it disconnected. Tech disconnected WiFi per customer request
