Ricardo is very courteous and professional. Ricardo is very knowledgeable in his profession and I was very comfortable with his answers to my questions.
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I enjoyed working with Caleb in order to make this happen. the service techs were great and very professional.
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Kyle was absolutely great! He was professional and quick with the fix that helps our entire family cool off again! Thank you!
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This is my second time working with Jackson and Sons. They really are unmatched when it comes to professionalism, knowledge, and making the process quick and easy to understand. Highly recommend
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Joseph Clark did very well, he was professional and stayed on task with no issues. Joseph is kind and I recommend him for future services.
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He was a joy to have work on my unit. I hope to have him to be the one to come back and do work if and when needed.
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Our technician was professional, very knowledgeable and informative. We received great service.
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Kyle checked everything on my unit and found issues that would have gone unnoticed and caused problems in the near future. Very observant and so pleasant to work with
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Thanks for sending an experienced tech out! Mike was very nice and informative!
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Tech found wire nut fell off of y circuit, tech put new wire nut and secured system is now back operating properly, no charge per office due to recent maintenance.
Workshop under construction won’t be ready for any split until April
Tech washed and serviced unit and found no challenges at this time. Customer will give us a call at the end of the month for renewal.
—Outdoor fan motor capacitor tested weak. Recommend replacement of 5 mfd capacitor. Outdoor fan motor amperage slightly high. FLA 1.5, actual 1.51. Suspect high amperage due to weak capacitor. —Replaced 5 mfd Outdoor Fan Motor Capacitor per prior approval.
Tech serviced and cleaned unit. Tech found lint all over evaporator coil. Tech used coil brush to clean off any excess. Tech found evaporator coil showing signs of rust. Tech could not find a consistent leak. Tech also found compressor side of capacitor reading at 50.8/45. Tech recommends turbo capacitor. Customer would like to wait to replace. Last technician that came out claimed second set of heat strips were not energized. Unit is struggling to heat properly.
Tech serviced and cleaned unit. Tech faced no challenges this visit. Unit is heating and cooling efficiently. Tech could not get a picture of crawl space due to last technician breaking the entrance door. Customer barricaded entrance to avoid animals getting in.
—Performed CMA Full Service on 1 Split AC System. —Outdoor fan motor capacitor tested weak. Recommend replacement of 5 mfd capacitor. Provided estimate for capacitor. Outdoor fan motor amperage slightly high. FLA 1.5, actual 1.51. Suspect high amperage due to weak capacitor. —Compressor tested caution on megohm test. This indicates motor windings insulation is deteriorating and compressor/motor may be due for failure. Addition of a Compressor Hard Start Kit may prolong the lifespan of the compressor. Provided estimate for Hard Start Kit. —System operating correctly at this time, with exceptions as noted above.
Found mainline for the kitchen and laundry sink stopped up 100% about a 30 foot run. Cleared the drain from under the house and tested with the sink. Everything is draining properly now.
Sequencer assembly is intermittently failing causing 2nd bank of heat strips to be unable to energize. Declined repair at this time. Will call when ready. Built estimate.
Upon arrival tech was informed system heat strips did not seem to be coming on. Inspected and found heat strips not receiving line voltage at equipment, it received 76 volts at disconnect and 246 volts from breaker in panel. Tech found another disconnect under house for heat strips with a blown 60 amp fuse. Tech replaced both fuses under house and systems heat strips started working accordingly. System is back operational at this time.
Looked at the tankless heater and advised the customer of possible chances of holes in the heat exchanger if we flush the unit. Customer has decided to not flush the heater at this time and is going to let the heater be until it has a failure point down the road.
Found the compressor not plugged in. Corrected the challenge and tested heat afterwards. 100 degrees supply temp from 2 stage heat pump only. No charge due to recent ESA visit. Customer requested a duct system replacement quote. Office would need to call homeowner to schedule a visit from one of our field supervisors.
Tech washed and serviced unit per service agreement, tech found no challenges while servicing the system at today’s visit, the system is back up and running and holding a delta t of 20+ degrees upon departure, customer wants to wait full year to renew maintenance agreement
Tech washed and serviced unit per service agreement, tech found no challenges while servicing unit at today’s visit, tech recommended replacement of uv bulb inside system customer approved at today’s visit, the system is back up and running and holding a delta t of 20+ degrees, customer renewed PSA agreement, will need to drop off 1 14x14x1 filter next time we are in the area
Tech washed and serviced outside Condenser, customer would like to reschedule to have air handler done. Tech was not able to step inside due to baby sleeping, could not see thermostat, change filters, or get delta T. Tech also found broken pipe in crawlspace with water around it and a sewer smell. Tech informed customer and also informed them we do plumbing.