We really appreciate David Sturm coming out on a Sunday morning. He even got here sooner than expected! He was able to locate our issue, and put into motion the part that needs to be ordered. He is great at explaining things and is friendly and professional.
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Dropped off the filters we needed and placed them where it was easy for me to get them.
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Josh did a great job trying to get an issue worked out that he found while servicing the units. Kept me well informed of all that was done today. Very pleasant and professional.
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Quick response to call. Very professional and polite during the quote process.
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Jackson&Sons have installed and maintained our HVAC equipment for many years and have always provided first class service. We are very pleased with Jackson & sons.
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Jackson & & Sons have taken care of our HVAC systems for over 20 yers and has always given us excellent service.
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The technician did a great job. He even scrubbed the units down. He was very pleasant to deal with.
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Seth arrived on time, was very friendly and professional. He explained what he was doing and got things done in a timely manner. He made recommendations to keep our systems running smoothly. Thank you! Pam Stocker
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Technician found 2013 Trane dual fuel system not blowing. Upon further inspection technician found vs blower motor has failed. Technician spoke with tenant and we could not get ahold of the homeowner. Technician recommended replacing system ternate will try to get ahold of homeowner.
Tech found cfm was out of range and very different from office to office. Pictures of service titan tech will require a blue print to see how many cfm per room is required and 2 techs one to adjust damper while other gets readings. Technician returned and adjusted air flow to offices was able
Perform CMA full service on a gas pack, 2 split heat pump systems and 2 mini splits. Tech found the Fujitsu system (low refrigerant, leak in the system for over a year) printer room. completely down and has not been operational for almost a year. Mitsubishi mini split is operating properly, carrier split system is operating properly, the trane split system has been informed that is short cycles and shuts off on low pressure, findings were provided during the last CMA inspection and that a level 3 leak search and adding nitrogen to pressurize the system is recommended due to pin point the leak. Trane system supples part of the assembly room. A more often Filter change is recommended in the assembly room due to finding them extremely clogged. Findings and estimates will be provided. Tech recommends replacing the Fujitsu mini split. Customer in charge was not on site prior to tech departing.
Technician was able to relocate thermostat to other side of wall. Technician had to fish wire with rods to get it to go on other chase. Once technician ran wire and reinstalled thermostat system cycled properly.
Technician was informed of thermostat memory technician was informed building lost power. Tech reset thermostat and reprogrammed thermostat for heat pump since it went back to conventional gas. Technician was also informed of 2 thermostats in hallway but only 1 system was supplying hall way the other thermostat was in controlling the office where it was 5 degrees colder then hallway. Customer wants thermostat relocated. Office to quote out relocation of thermostat possibly in office will require 20 ft of thermostat wire.
Tech replaced high limit switch. Once replaced technician cycled system found no other challenges.
Tech receiving power to blower but blower not powering on, recommend replacement of blower, intermittent issue, system has been working since last visit, customer stated they would like to hold off on repair due to system working at this time, informed customer that we would send motor back and that if it stops working again that it will have to be reordered and could take a few days. Customer stated they were okay with that.
Customer stated lobby bathroom, lobby, and reception areas are still colder then rest of area. Thermostat is satisfied at 72 but those areas are reading in the 60 degrees range. Tech will consult with office on best course of action and office will contact customer with plan moving forward.
Tech found high temp limit has failed due to extreme amounts of rust. System has rust all around the induced draft motor uasing damage to the switch’s below. Tech also found gas tank was at 20 will need to be refilled and tech also found only 1.3 wc to gas valve from tank. Tech informed customer on findings will need to have office find availability of high limit temp.
Tech found variable speed blower in master bedroom unit failed, blower received power but will not kick on. Tech built estimate for replacement and customer approved, need to order blower and inform customer when it comes in. System is down at this time.
Previous company diagnosed cracked heat exchangers. Tech confirmed diagnosis finding multiple cracks. Tech explained that there may be more going on but heat exchangers would need to be replaced before testing heat operation. Due to age, condition, cost of repair, and potential future issues, tech recommends replacing system. Field supervisor scheduled to come out.
Tech arrived to replace blower motor, tech had to remove threaded rod hold air handler in order to remove blower housing. Tech replaced motor and secured threaded rod back in place system is now operating properly.
Upon arrival tech began replacing inducer draft assembly on gas pack. Started system in heat mode and found no other challenges at this time. System is back operational.
Techs adjusted air flow to better balance office space. Adjusted fan speed to get more CFM. Told customer to try it out and let us know if it still doesn’t feel better inside.
— Customer stated they identified a burning smell in the middle of the night. States they heard an odd sound at air return and that the thermostat is showing multiple error codes. Customer has turned off system at the thermostat. — Did not observe any odd sounds when operating indoor blower from thermostat. — Found high pressure cutout alert and hard lockout at outdoor unit. Provided customer estimate to perform system operation test to further diagnose possible cause of high pressure fault. — Found system climbs to high pressure and cuts off free operating with call from thermostat for about 5 minutes. Observed variable speed blower motor not operating correctly and stuttering when trying to operate. Recommend replacement of variable speed blower motor. — System is under warranty. Customer approved estimate for warranty motor replacement. Part to be ordered and repair to be scheduled accordingly. Left system off at thermostat until repair is made.