Quick response to call. Very professional and polite during the quote process.
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Jackson&Sons have installed and maintained our HVAC equipment for many years and have always provided first class service. We are very pleased with Jackson & sons.
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Overall Experience
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Jackson & & Sons have taken care of our HVAC systems for over 20 yers and has always given us excellent service.
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Overall Experience
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The technician did a great job. He even scrubbed the units down. He was very pleasant to deal with.
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Overall Experience
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Seth arrived on time, was very friendly and professional. He explained what he was doing and got things done in a timely manner. He made recommendations to keep our systems running smoothly. Thank you! Pam Stocker
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Overall Experience
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Overall Experience
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Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
I am always please with the work on Jackson's people. All are knowledgeable, personable and professional.
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Customer did not want a proposal sent at this time. He is going to speak with his wife regarding what they want to do. He is thinking they are just going to purchase window units.
Customer invested in 3 ton Trane SHP Consultation Code: ENGEXUZZW
Upon arrival tech found system not able to keep up, tech checked refrigerant pressures and found system to be low on refrigerant. Customer approved leak search tech found leaking evaporator coil due to price of repair field supervisor is going to verify and give all options.
Angel was not on site today. Her office was locked. All three thermostats were satisfied at 70 degrees on arrival. Staff reported that yesterday, front offices were hot. Tech gave system AHU#1 a cooling call. Checked and recorded amp draws and refrigerant pressures. Found no issues with system 1. Brushed EZ traps at AHU 1 and 3. Condensate pumps are working. Tech labeled 3 thermostats, AHUs, and outdoor units for future ease of service. Tech left tstats set to 70 degrees. Billed for service call and system inspection per office.
Tech performed maintenance per service agreement. Tech found upstairs ez trap not connected which caused water to drip into aux drain pan. Tech vacuumed water out of aux drain pain and glued ez trap. Tech tested ez trap which drains properly now. Tech found condensate line in crawlspace clogged also. Tech flushed with nitrogen and line began to drain properly. Tech found 2 ton condenser fan amping writhing range at .51 but was kind of hot to touch. Tech notified homeowner and said it would be something to watch for. Tech replaced four 20x20 filters. Systems are operating properly at this time.
Sold 4 ton Trane split heat pump
Tech found downstairs unit compressor blew out releasing all oil and refrigerant. Compressor would need to be replaced but tech recommends replacing unit due to age and cost of repair.
Tech serviced and washed unit, found no challenges .
Tech replaced Capacitor. Customer paid Via Discover Card.
Tech serviced and washed unit fiund no challenges at this time. Customer extended via check.
Customer was not home for todays visit. Tech serviced and washed unit. Found Blower capacitor testing weak, tech did not have one readily available will need to schedule return visit for capacitor replacement. Found evap coil rusted and corroded though no leaks. Tech made customer aware of findings. Customer paid via card.
Tech serviced and wash3d both units. Found no challenges at this time.
REPLACED 5’ OF 6” FLEX BRANCH LINE.
