Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Super polite, courteous and knowledgeable. Enjoyed working with Joseph.
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Overall Experience
Quality
Experience
Punctuality
Replaced faucet in kitchen but did not replace lotion dispenser & took the new one with him. Took apart a Kohler faucet in bathroom to replace stems that I purchased. Said he could not replace them bc of corrosion and would have to charge me to put faucet back together so I was left with a disassembled faucet in my bathroom. Did not flush hot water heater as was concerned about causing damage & said new one would be approximately $3200. Another plumber had said new one approximately $1200. Services were very expensive.
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Service was good. I feel Joshua did a good job. He did a great job explaining things.
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Josh arrived within the time frame , checked the a/c, heat pump and furnace. Replaced all filters. Great job.
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He should have called me before leaving to tell me what was wrong with unit. I had to call office and ask. Unit still needs a larger duct on cold air return.
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Great service. Called Jackson & Sons around 10:30 am. HVAC had stopped cooling. Service Tech arrived before 2 pm. Had the problem solved in a very short time. Matthew also performed semi-annual maintenance on the HVAC and two Mini-Splits in my workshop. Had it all completed before 3:30 pm. Matthew was very knowledgeable and professional in his work. Thanks for the fast response.
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Overall Experience
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This Tech is an asset to Jackson & s Sons
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Overall Experience
Quality
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Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Tech serviced and cleaned units. Tech found bacterial growth inside blower fins. Tech pulled and cleaned. Tech found fan side of capacitor reading at 4.43/5. Tech recommends replacement but customer said he will wait until next visit. Tech also found evaporator coil starting to severely rust on the bottom. Tech could not find any leaks. Both units are heating and cooling properly. Tech informed customer about 2x ESA renewal. Customer renewed.
Tech serviced and cleaned unit. Tech faced no challenges this visit. Unit is heating and cooling efficiently. Tech recommends media filter 20x25x3. Customer declined because it’s a rental property. (House does not show up on gps. How is before street shown on gps).
Tech washed and serviced both units and found no challenges at this time main split sys is 21 years old but up and heating properly at this time. Tech did inform customer of age of the system and to look out for unit to be running a lot and high utility bills
Tech arrived and found thermostat blank, tech found low voltage short in compressor compartment and repaired, tech recommended replacement of recover thermostat due to issues when thermostat is shorted. Customer approved all repairs and signed up for monthly psa. All is good at this time.
Tech washed and serviced unit, found no issues at this visit. Unit is holding a Delta t of 22. Used a 20 x 20 filter. Tech recommended extending ESA, customer extended ESA agreement.
—CMA Inspection Only. Performed Inspection on 2 Gas Furnace Systems, 2 AC Condenser Systems. All test on system was good and systems are working.
—CMA Full Service. Preformed service to 2 Heat Pump Systems and 1 Mini Split Air Handler, 1 Mini Split Condenser. Everything worked and tested good all Systems working as they should
Tech washed and serviced unit found no challenges, tech recommended extending ESA, customer approved. Unit is heating with a delta T of 20. Left 2 20x20x1
Tech performed Cma full service, tech found no issues with system operation at this time. Tech found that water pack is needed to clean coil and unit. Tech also didn’t have correct filters, we will need to return with three 20x20x1 pleated filters and water pack to complete service.
Upon arrival tech was informed system was blowing air continuously. Inspected thermostat and found fan switched in the ON position. Switched it to auto and blower shut off. Cycled system on and off to ensure proper operation. System is back operational at this time.
Technician found gas valve would not open when called for. Technician quoted out replacing gas valve and got approval from customer. Technician replaced valve and adjusted pressure technician did have a challenge adjusting gas pressures but was able to adjust to proper pressure. System is heating properly at this time.
Tech arrived and found precious tech had bent fan shroud causing blade to hit shroud, tech bent fan shroud back into place and fan is no longer hitting shroud. All is good at this time.
Replaced faulty sequencer assembly. System is back up and heating. Recommended ESA maintenance.
Tech washed and serviced unit and found no challenges at this time.
Tech washed and serviced unit and found drain line clogged tech could not seperate union tech spliced line flushed drain and added fernco onto line system is now properly draining. Tech also found fan cap testing below spec customer is aware of techs findings.