This Tech is an asset to Jackson & s Sons
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Technician arrived precisely at 9 am, performed inspections of the a/c and heat, emailed reports and invoice for renewal of our contract for service. He was very efficient, personable and knowledgeable.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
AH #3 blower motor is rated for 2.9 amps and is pulling 3.11 amps. Recommend replacing motor. Tech returned to replace blower motor. System back operational. Tech also repaired range vent pipe that fell down in attic and recheck system 8 blower amps. Blower was still reading within specs.
Tech found a leaking evaporator coil on a 15 year old system. System lacks maintenance. Tech also found a low fan capacitor and over amping condenser fan motor indicating motor failure. If customer wants to recharge system, ESA is required to clean coils, accurate system charge is not obtainable without proper airflow across coils. Tech recommends replacing unit due to age and condition. Quoted 3638 for coil replacement and 298 for ESA.
Tech performed ESA, tech found excessive amounts of bacterial growth and dust/debris in unit. Tech recommended addition of plasma to system to prevent issues from occurring in future, customer approved. Tech installed plasma and finished maintenance. No other issues found at todays visit. System is back on and operating properly at this time.
Tech washed and serviced unit Tech recommend replacing uv bulb customer declined
Upon arrival tech reinspected GF #5 and found blower motor was in fact running with no issues. Was informed GF #8 was having blower issues as well. Inspected and found system operational. Inspected CU #3 and did not find compressor contactor arcing like previous invoice stated but did find 1/2hp 900rpm blower motor over amping. It’s rated at 2.9amps and was pulling 3.11amps. Customer wants to go ahead and order replacement motor. GP #9 is system located on separate house and was recently replaced in February.
Tech washed and serviced unit, unit is working properly No inside work performed
Upon arrival tech was informed heat was not coming on. Tech inspected system and would come on but cycle off and give a 4 flash fault code which is Thermal Cut Out. Tech inspected blower settings and were set on high. Tech found return under the house was 16” flex but when it went through the wall into the attic reduced to 14” flex. Static pressures were 1.06 on the return and .06 on the supply. Tech believes the return reducing in size is creating insufficient airflow and causing system to cycle
Tech performed ESA on 1 system found no challenges at today’s visit system is operating properly at this time.
Tech arrived and found system did not work in heat, tech found inducer motor locked up and limit burnt up. Tech also found hole in heat exchanger. Tech informed customer of all issues and customer said not to clean it and to call in field supervisor for quote. Tech called and Caleb is taking over the call. System is back on and operating properly in ac. Tech disabled heat. Mail hardcopy to customers address.
Tech performed ESA, tech found no issues with system at todays visit. Customer was not home so tech was unable to get picture of thermostat, change filters, collect delta t or get customer’s signature. System is back on and operating properly at this time.
Tech performed ESA, tech found clamp on condensate Line loose and causing small drip. Tech tightened clamp and tested condensate pump to verify leak stopped. All is good at this time.
Upon arrival tech charged system with 5lbs 0oz of R410A Freon with a 6.5 degree subcooling temperature.
Tech performed ESA, tech found condenser would not run in heat and would cut out in ac. Tech found system low on refrigerant and found schrader valve to be leaking. Tech replaced schrader valve but could not charge up due to hoses on gauges blew out. Derek is on site charging system up now.
Tech washed and serviced unit and found no challenges at this time. Customer was concerned about thermostat mode flashing tech only noticed mode flash switching from heat to cool. Unit are 2018 t3ch was unable to enter age.
