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Super polite, courteous and knowledgeable. Enjoyed working with Joseph.
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Experience
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Overall Experience
Quality
Experience
Punctuality
Replaced faucet in kitchen but did not replace lotion dispenser & took the new one with him. Took apart a Kohler faucet in bathroom to replace stems that I purchased. Said he could not replace them bc of corrosion and would have to charge me to put faucet back together so I was left with a disassembled faucet in my bathroom. Did not flush hot water heater as was concerned about causing damage & said new one would be approximately $3200. Another plumber had said new one approximately $1200. Services were very expensive.
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Service was good. I feel Joshua did a good job. He did a great job explaining things.
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Josh arrived within the time frame , checked the a/c, heat pump and furnace. Replaced all filters. Great job.
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He should have called me before leaving to tell me what was wrong with unit. I had to call office and ask. Unit still needs a larger duct on cold air return.
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Great service. Called Jackson & Sons around 10:30 am. HVAC had stopped cooling. Service Tech arrived before 2 pm. Had the problem solved in a very short time. Matthew also performed semi-annual maintenance on the HVAC and two Mini-Splits in my workshop. Had it all completed before 3:30 pm. Matthew was very knowledgeable and professional in his work. Thanks for the fast response.
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Overall Experience
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This Tech is an asset to Jackson & s Sons
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Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
- Tech found thermostat de-energizing Y after approximately 3 minutes of run time and energizing G constantly. Replaced thermostat for testing and found system operating normally. Approximately 2 minutes after shutting off, the blower motor started running with no call from thermostat and no call from blower control board. Tech advised customer that the module may be defective. Created estimate and customer opted to forego any further repairs at this time. - Tech replaced the failed Vision Pro thermostat. Cycled system 3 times and confirmed fan shutting off. System is operating normally at this time.
— Customer states system for Fellowship Hall not heating to satisfaction. Auxiliary heat has been running to keep up with demand from thermostat. — Verified low voltage call at compressor contactor but no operation of outdoor unit. Found no high voltage at fused outdoor disconnect. — Found circuit breaker for outdoor unit tripped. Reset breaker. Checked compressor capacitor and hard start capacitor; tested good. Performed megohmeter test on compressor. Compressor tested in the caution range, indicating compressor winding insulation is deteriorating and compressor may be due for failure. Monitored breaker while system ran to observe for any excessive heat, amp draws, etc. Found no issues with system operation after resetting breaker. — Observed cooling pressures of 104/173. System cuts out on high pressure, with pressures of 125/600+ in heat mode. Verified blower motor operating correctly. No restrictions in air flow at filter, ducts, or evaporator coil. This is indicative of a refri
Tech arrived and found system not letting heat come due to no call going through board. Tech diagnosed failed board due to excessive corrosion on board. Email and try to get estimate approved.
Tech washed and serviced unit and found unit to be noisy while running tech found fan shroud to be lose tech re secured and reduced the noise tech found no other challenges at this time. Unit is up and heating properly at this time.
The washed and serviced unit and found no challenges at this time.
- Tech was informed that the dining room vent has a large volume of air produced when the upstairs thermostat is calling for heat. Tech examined duct work and found that the downstairs damper is installed post-series after the duct running to the dining room (see attached written diagram). Both the upstairs and downstairs dampers are operating normally. When the upstairs damper is open (and downstairs damper closed), air flows directly into the dining room duct before it reaches the downstairs damper. This is resulting in decreased air flow reaching the upstairs space. - Tech recommends relocating the dining room duct, installing it after the downstairs damper, in series. This will improve air flow upstairs and avoid misdirected airflow. - Customer stated that the repair should be completed at no cost to the home owner, as this was an installer error. Tech will confer with office. - Dining room duct is 6” flex; need to install a start collar if moved, reseal where the duct currently ex
Upon arrival tech began inspecting GF #1 and found system tripped on a 3 flash fault pressure switch stuck open. Inducer draft motor was not receiving 120v to allow switch to close due to plug not being connected at ignition control board. Connected plug and started system, inducer came on closing pressure switch and system began heating. System is back operational at this time.
Call: Thermostat is blank {Lennox packaged heat pump} - Tech found failed transformer upon arrival due to failed heat sequencer and no fuse installed to protect the transformer. Transformer was replaced in February, 2024 with no fuse - did not charge for transformer on account of part warranty. Tech replaced the transformer and installed a fuse. Tech also replaced the failed heat sequencer and confirmed proper operation. - System is operating normally at this time with a heat delta T of 43 degrees with strips.
Tech performed preventative maintenance and serviced system. Tech found no issues at this time. Customer did invest in esa. office will be sending bill to customer. System is up and running with a delta t of 20.
Tech serviced and cleaned unit. Tech faced no challenges this visit. Unit is heating and cooling efficiently. Mail invoice.
Tech serviced and cleaned unit. Tech found evaporator coil to be severely rusted. Tech could not leak search because leak detector keeps saying “loose wand”. Tech did not face any other issues at this time. Tech informed customer about ESA renewal. Unit is heating and cooling efficiently. Mail invoice.
PERFORMED CMA INSPECTION ON 2 GAS FURNACE/AC SPLIT SYSTEM AND 2 HEAT PUMP SPLIT SYSTEMS. GAS FURNACE #1 HAS A BAD IGNITION CONTROL BOARD, SYSTEM WORKS IN COOL MODE DUE TO PREVIOUS TECH BYPASSED BOARD SO CUSTOMER COULD HAVE AC. HEAT MODE WILL NOT WORK ON THIS SYSTEM UNTIL IGNITION CONTROL BOARD IS REPLACED, THERE IS AN ESTIMATE PROVIDED FOR REPLACEMENT OF IGNITION CONTROL BOARD. GAS FURNACE #1 BLOWOR MOTOR CAPACITOR RATED FOR 20mf TESTED WEAK AT 16.33mf, CAPACITOR IS DUE FOR FAILURE. RECOMMEND REPLACEMENT OF CAPACITOR, THERE IS AN ESTIMATE PROVIDED FOR REPLACEMENT OF CAPACITOR. SPLIT SYSTEM #4/AIR HANDLER #4 HEAT STRIPS ARE WORKING PROPERLY AT THIS TIME AND SYSTEM IS HEATING PROPERLY, EVAPORATOR COIL IS IN GOOD CONDITION AND DRAIN LINES WERE FLUSHED OUT BY TECHNICIAN.
Tech washed and serviced unit per service agreement, tech found no challenges at this time, the system is back up and running and holding a delta T of 20+ degrees
Tech returned to replace evaporator coil, tech recovered recovered refrigerant and sweat old coil out while flowing nitrogen, tech removed EEV and installed on new coil, sweat new coil in and added new filter drier, performed nitrogen pressure test for 30 min with no drop, pulled vacuum to 300 microns and added factory charge system is now operating and cooling properly.