2330 Indian Springs Rd
Dudley, NC 28333
(919) 734-9611

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Local Reviews
for kinston, nc

Rated 4.9 out of 5 stars based on 186 customer reviews

Good service

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Excellent Service

Technician Joseph Clark did an excellent job. He’s professional and efficient and explained everything so I could understand. I highly recommend Jackson and Sons!

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Romario Torres

Amazing tech! Fixed my AC and now I’m back to being comfortable in my home. Absolute life saver and gentleman.

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Spencer was great

Spencer was knowledgeable and honest about my AC, which I appreciate. Will be using again in the future!

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Excellent service and work

I feel that the service received was good. However I felt that this particular service incident should have been resolved and recognized during my initial visit last year. I felt that this service appointment could have been resolved the first time back around July 2023 and again when I had my last service appointment review in January 2024. Only to experience just a few months later when the weather got warmer again we were told we have a large leak which I found should have been discovered less than 7 months ago which now is costing me more money. This is my opinion I could be mistaken but just how I truly feel . The service received was very good timely and efficient however spending over 3 grand in less then 7 months for a unit that’s less than 3 years old I just couldn’t understand. I feel good customer service is evaluating the service experience to determine whether the problem that occurred could have been missed by the prior technician? Maybe consider the time frame the customer could be right. I hope after replacing Athena damage part that I will receive satisfaction of my unit performance.

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Great service job.

The technician was thorough patient and took the time to explain what was wrong and what was needed to fix the problem. He was very professional and knowledgeable which made us feel that he was trustworthy.

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Awesome job!!

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Great service

Was on time

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Very personable. Took time to respond. Easy to communicate. Recommend for a raise in salary.

Send him when service is needed.

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Extremely excellent service

love the serve and the prior service text with photo of technician

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Amazing Service

I would recommend your company to each and everyone. Your kindness, honesty and friendliness is awesome. Great customer service!!!

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Great first impression.

We have had another HVAC come out four times to “fix” our six year old unit. Derek came out promptly, completed his testing and diagnostics and located the concern. He was honest with his findings and informed us that it was a problem not involving the HVAC unit itself. He could had easily told us something else needed to be replaced in the unit and charged us for parts and labor, and we would have been none the wiser, but he was honest and told us that the issue was outside his scope and gave us his recommendation.

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Great service!

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Great technician!

Matt did a great job!

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Marker Review

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Job Locations
for kinston, nc

Matthew L.

Matthew L. Job Checkin

Tech returned to recheck downstairs system on a warm day. Outdoor temperature is 86 degrees. Downstairs thermostat was satisfied at 75. Tech adjusted setpoint to 70. Tech recorded running pressures, superheat and subcooling at 5 minutes, 10 minutes, and 15 minutes of cooling runtime. Recorded two videos of startup sound. Sounded normal on startup. There is a thud sound from the compressor vibrating the frame of outdoor unit when it starts or stops, but compressor appears to be starting and pumping normally. Tech cannot quiet thud. All screws are tight. Leak searched entire system thoroughly. Found no leaks. Subcooling was slightly low at 5 degrees. This time and last time, tech lost some charge connecting and disconnecting hoses. Right hand 3 ton airflow charging chart indicates design subcooling is 11. Tech added 13 oz of R410a to achieve design subcooling. Customer says nobody told her there would be a charge, she doesn’t have the money today and wants Jerry to call her back. Tech


Matthew L.

Matthew L. Job Checkin

(KYLE AND MATTHEW) REPLACED WARRANTY EVAPORATOR COIL. PASSED BOTH PRESSURE/VACUUM TESTS. CHARGED WITH 10LBS 9OZ OF R410A. UPON CYCLING SYSTEM FOUND THERMOSTAT HAD FAILED. REPLACED UNDER FULL WARRANTY. SYSTEM IS NOW UP AND COOLING. NEED VP8000 RE-STOCKED.


Joshua W.

Joshua W. Job Checkin

Tech performed ESA, tech found no issues with system at todays visit, tech informed customer that Uv bulb will be due at next visit. System is back on and operating properly at this time. Customer has his own filters.


Joshua W.

Joshua W. Job Checkin

Tech performed ESA, tech found no issues with system at todays visit. System is back on and operating properly at this. Tech found out that if any repairs are needed tenants have to go through keystone but tenants are responsible for cleaning. Only recommendation was to install float switch on primary drain to prevent future drain issues in future.


Kyle W.

Kyle W. Job Checkin

FOUND DRAIN LINE CLOGGED CAUSING FLOAT SWITCH TO TRIP. ALSO FOUND DRAIN LINE TRAP WAS INSTALLED WITH ELECTRICAL CONDUIT FITTING. CLEARED DRAIN, REPLACED FITTING, AND REMOVED FLOAT SWITCH PER CUSTOMER REQUEST. FLOAT SWITCH IS NOT NECESSARY FOR PACKAGE UNIT. INVESTED IN PSA (1) SYSTEM. CALL TO SCHEDULE 1ST VISIT AS SOON AS POSSIBLE.


Joseph C.

Joseph C. Job Checkin

Tech performed ESA on 1 system. Upstairs system- tech serviced and cleaned system found no challenges at today’s visit system is operating properly with 20 delta t. Downstairs system- tech serviced and cleaned system found no challenges at today’s visit system is operating properly with 20 delta t. Customer extended ESA via check


Joseph C.

Joseph C. Job Checkin

Tech performed ESA on 1 system. Split system- tech serviced and cleaned system, found compressor ohming caution recommended hard start to help prolong life of compressor customer approved. No further challenges at today’s visit system is cooling with 20 delta t.


Romario  T.

Romario T. Job Checkin

Found the 24v red wire loose from the wire nut and touching metal, causing the 5amp fuse to blow. Tech secured the connection, replaced the fuse and the system operated in cooling without challenges throughout the visit. The condenser coil is filthy and filters are recommended to be replaced. Tech recommended AC renew (lubricant) to be added into the system to help prolong the life of the mechanical components used inside the refrigerant cycle on this older unit. Delta T is 19-21. System has been converted to 407C refrigerant. Tech spoke with Glenn over the phone and received approval for today’s repairs and adding AC renew and Also would like to receive add this location to the CMA (maintenance) contract. System is back cooling.


Kyle W.

Kyle W. Job Checkin

MAIL INVOICE! FOUND OD FAN MOTOR RUNNING BACKWARDS AND INTERMITTENTLY UNABLE TO START DUE TO FAILED DUAL RUN CAPACITOR. REPLACED CAPACITOR SYSTEM IS BACK UP AND COOLING PROPERLY. INVESTED IN ESA (1) SYSTEM. SCHEDULE 1ST VISIT. REQUESTED WE BRING 20x27x1 FILTER IF POSSIBLE.


Matt C.

Matt C. Job Checkin

Tech performed esa on 2 split system, found no challenges at todays visit Customer didn’t extend esa today


Matt C.

Matt C. Job Checkin

Tech performed esa on trane package unit, found no challenges at todays visit


Matt C.

Matt C. Job Checkin

Tech performed esa on trane package unit, found no challenges at todays visit Replaced media liter after customer approval Customer extended esa


Matthew L.

Matthew L. Job Checkin

Toilet is leak at spud nut and washer in women bathroom


Bryce C.

Bryce C. Job Checkin

Figured unit and duct replacement and just duct replacement.


Kyle W.

Kyle W. Job Checkin

FOUND SYSTEM SHOWING HARD LOCKOUT FAULT. CYCLED POWER FOUND PRESSURES RUNNING LOW. LEAK FREEZE WAS ADDED THIS TIME LAST YEAR. LOCATED LEAK WITHIN EVAPORATOR COIL. ADDED 2LBS OF R410A TO GET SYSTEM COOLING UNTIL REPAIR IS MADE. NEED TO ORDER AND RETURN TO REPLACE EVAPORATOR COIL. CUSTOMER APPROVED. (2) TECHNICIANS WILL BE REQUIRED. SUSPECT POSSIBLE INDOOR TXV CHALLENGE AS WELL. WILL BE REPLACED ALONG WITH EVAPORATOR COIL BOTH COME TOGETHER. QUOTED $1856.00 PLUS TAX.