I’ve done a lot of hvac jobs and all have been good except one. Gatlin home in New Bern. Getting it to pass code was painful but even worse is not getting a timely resolution to condensation issue on bathroom vent. Been well over a month since homeowner let me know of issue and I let you guys know. All ratings reflect this job only
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Jackson and Sons responded quickly to my request for a trouble shooting call. The fee was beyond reasonable! Much better than other companies. Hope to hear from Manager tomorrow regarding options of repair or replace. Hoping their purchasing prices are reasonable as well.
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Landen was very professional working here today. He finished in a very timely manner. Explained what was done, and I renewed our maintenance for another year. Very glad to have him service our AC unit.
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I had my unit installed July 2018; I have had the service contract also since that time. It has been “serviced” every 6 months since July 2918 but today was the FIRST time I feel like I had a true service!! Ronnie was very thorough & gave me as a customer what I desired & deserved. He found several issues that affected my system & should have been caught in the previous 9 service/maintenance checks. These issues could have been avoided if previous services had been of the caliber I had today. Ronnie was very professional & efficient; would love for him to be the one that comes every time for my 6 month maintenance checks!!!!! I truly feel today was the FIRST time I actually got what I’ve been paying for all these years!!!
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Michael did an excellent job. Very professional & efficient!!
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Michael was friendly and knowledgeable. He gave me the options for possible service and didn’t pester me when I decline. A great experience from beginning to end!
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Tech found 2 of 3 60 amp fuses in disconnect blown tech replaced all 3 due to age of the 3rd system started up with no issues tech was informed customer was concerned that filters were dirty and coil was dirty even tho maintenance was done last week tech spoke with office they had a call slip already set for Friday to come replace filters and get coil cleaned up customer approved replacing fuses
System #1 kinder room. serial #M0996 02635 Returned to finish system inspection and still found no power to the airhandler. Outdoor unit has power. Tech noticed the 30x40AUX drain pan is cracked (this has been found last year) in the middle and maintenance worker on site stated that water used to drip some every once in a while from the attic section right around where the airhandler is located. Checked the compressor with the megohmmeter and was reading in between good/caution level. Line wire that is connected at the compressor has a little insulation melted. 1995 R22 split unit has a rusty indoor evaporator coil and return plenum needs to be connected and sealed back in place to the airhandler. Multiple challenges have been found on this system so far, recommends getting a quote for system replacement, tech is unsure on what else could be Found, performance wise, once the Power is restored the airhandler.
Tech found gas valve opening to let gas to the burners, but igniter not sparking. Ohmed orange igniter wire from end to end and found no challenges. Ohmed wire to ground and got continuity. Tech removed wire from unit and wrapped the entire length of orange wire from ignition control board to igniter assembly with a layer of electrical tape. Used wire ties to secure wire to prevent vibration. Reconnected and tested. System is heating normally. Tech set low stage to 2” WC and high to 3.5” WC per data plate. No service call for follow up on CMA. Tech billed for repair.
Performed a full service maintenance on a DAIKIN gas package unit on the roof. Changed filters, washed coils, checked motor amps, capacitors, tested gas heater. Heater failed to light.
System #6- replaced a 3 pole compressor contactor and repaired the wires. Thermostat is back on and cooling properly. System #11 replaced a hot surface ignitor, system is heating properly. Repairs were pre-authorized. Tech spoke with Richard white to inform that the repairs have been performed.
Tech found system not cooling due to low on refrigerant found leaking out of schrader valve. Tech replaced valve and charged system up with 4lbs of 410A after approval. System back up and cooling
Performed CMA full service on 1 split system. Compressor tested in “caution” range. Due to age of system, recommend replacement of compressor.
Richard white 252-286-5744 System #1 kinder room No line voltage at the airhandler present, system is old R22. Electrician is needed. Need power back in to fully perform a system inspection. System #5 chapel front entrance Thermostat is on schedule, not hold System #7 SM chapel Thermostat appears to be on schedule, and not on hold. System #6 SM chapel Compressor checked out good, megohmmeter was reading good and compressor not grounded. line wire(black) from the contactor is partially burnt/melted, recommend replacing the 3-phase contactor and repairing the line voltage wire. (Disconnect is off) System #11 sanctuary Hot surface igniter is bad, no resistance between the ignitor. Need to be replaced to enable heat mode.(picture on file) System #10 sanctuary Found the service disconnect off. Turned the service disconnect back on. Thermostat is back on and operating. System #15 GYM R22 refrigerant voided out, unit has been down for some time. System replacement is recommended. Tech
Performed CMA full service on 3 split systems. All systems operating correctly at time of service.
Performed an inspection on 4 Trane package units, 13 AC Units, 7 BARD wall units, changed filters, emptied aux pan #7, diagnosed bad compressor #6,
No answer from customer at door or phone. Joy sent tech to lunch. Tech returned and got approval from customer for repairs. Tech installed new burners and igniter. Cleaned flame rod. Started heat up and adjusted gas pressure from 4” down to 3.5” WC natural gas per data plate. Ran burners for 5 minutes for testing. No further challenges found. Collected for repairs.
Found the carpet wet and water under the unit at the return upon arrival. Found the primary drain pan full of algae and water. The a Algae was blocking off the primary drain port. Informed the costumer about the findings and educated as well about ESA contracts (maintenance). Costumer decided to invest in yearly PSA 2 visits per year and clean the drain pan. Tech vacuumed out the water in the return as best as possible and tested the condensate pump. System is draining now to the condensate pump. Some water is still present at the bottom of the return. Costumer would like to schedule their 1st ESA visit close to the end of October and also mail in hard copy of their invoice and ESA contract. Filters need to be changed ASAP.
Upon arrival tech found noise was coming from compressor contactor that was sparking. Tech also found variable speed blower motor had failed. Tech contacted homeowner and also spoke with field supervisor to get a second set of eyes on issue. Tech informed homeowner that a field supervisor will be getting in contact with homeowner to discuss a potential system replacement or a part replacement.
Tech found 5psi on system previous tech added 275 psi 2 dats prior tech added 1lb of 410 a added nitrogen to 200 psi tech was able to find location of leaks tech put soap bubbles and did see visible indications of leaks tech called office office is to schedule repair
Blower is on speed tap 3. Drain line, primary pan, and ez trap are free and clear of water. Drain line appears to be draining normally, but plywood underneath air handler is wet. Tech confirmed primary drain pan is leaking. Tech sees water dripping out of the back of pan when pouring water. Tech swept indoor coil with refrigerant leak detector and got hits on medium and high sensitivity. Outdoor unit is a 3.5 ton with a 4 ton air handler. Hole cut in floor is smaller than outlet of air handler. Confirmed primary pan leaking water and indoor coil leaking refrigerant. Need to price drain pan replacement, coil and drain pan replacement and also system replacement. Need to look at tonnage / system sizing for replacement quote. No charge for callback.