Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Excellent service, fast, friendly and knowledgeable. Will not be dealing with any other company after this experience
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Alex quickly diagnosed the problem and determined a fix. The work was completed quickly and efficiently.
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Overall Experience
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Punctuality
Our scheduled maintenance experience is always on time and professional. Jackson and Sons has a great staff. Always knowledgable, proffesional, and personable. Mr. Thompson came in, did his work, and chatted with us like he'd known us forever. Highly recommend. This company treats you like family and knows what they're doing.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Nice and friendly. Arrived earlier than the scheduled time. Made me feel comfortable he was out at my house in January I remembered him because of his easy going way. If I need service I’d gladly choose him so professional.
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Punctuality
Did a good job of breaking down costs for new Carrier unit & installation & plans for payment. We did not make decision on spot as we were on our way out of town. Called when we returned to finalized job & speak with Bryce Carter but no further reply…Help! Can’t adequately rate until job complete or canceled.
Overall Experience
Quality
Experience
Punctuality
Tech serviced and cleaned unit. Tech faced no issues this visit. Unit is heating and cooling efficiently. Tech recommends plasma air to improve air quality. Customer would like to wait for husband.
Ran the condensate drain under the unit and let drain into the yard
Tech found schreder core value leaking as well as in the liquid line coming off the compressor going under the condenser coil. Due to recent evaporator replacement office will have to discuss price and schedule for following week. Unit is operating in emergency heat at this time.
Tech washed and serviced unit and found no challenges at this time. Husband take care of renewal he is not home and is busy at the time will call in and renew later today once he gets home. Unit is up heating properly at this time.
Need to return with 7 lbs of r22 and pull vacuum on unit and set factory charge for system to be back on and operate properly. Tech returned to perform repair but found a leak in the evaporator coil. Tech pressurized system and system would drop slowly. Tech added a trace gas and leak searched system found leak on back side of coil.
Tech found condenser on hard lockout. Tech cleared lockout and system started tech checked pressures found them low at 66 suction. Tech found scharder core cap had oil on it. Tech performed leak search got hits in multiple areas due to wind. Will have to return at a later date to perform leak search. Customer will not be home until Monday. System is heat with aux heat at this time. Down stairs
Invested in new system and duct system
Customer would like a toilet installed in the master bathroom. They would then like the toilet from the master bathroom to be moved and installed upstairs in the half bathroom.
Tech performed esa on one system, tech found uv bulb blown and and recommended replacement, customer approved. Tech found no other issues with system at this time. Tech spoke with customer about renewal and customer renewed one system psa. All is good at this time.
Removed old counter top water heater and installed a new RHEEM tankless water heater.
Found thermostat faulty unable to adjust heat set-points. Replaced thermostat and cleaned spark ignitor/flame sensor. Cycled with no further challenges.
Re-plumbing main drain due to it being cracked.
Tech washed and serviced unit per service agreement, tech found no challenges while servicing unit at today’s visit, tech recommended replacement of uv bulb at today’s visit, customer declined at today’s visit, the system is back up and running and holding a delta t of 18 degrees.
Tech found no power to thermostat, tech found loss of power at disconnect through fuse, tech replaced 60 amp fuse and system came back on and started operating. All is good at this time
Tech arrived and found system turned off, tech cut system on and monitored system operation. Tech found system almost void if r22 refrigerant. Tech added nitrogen and performed leak search. Tech found suction line valve core bad and leaking. Tech removed and replaced valve core and verified no leaks. Will need to get Ron to look at estimate for completion of repair and speak with customer when completed. System is still cut off due to no refrigerant being in system.