I feel that the service received was good. However I felt that this particular service incident should have been resolved and recognized during my initial visit last year. I felt that this service appointment could have been resolved the first time back around July 2023 and again when I had my last service appointment review in January 2024. Only to experience just a few months later when the weather got warmer again we were told we have a large leak which I found should have been discovered less than 7 months ago which now is costing me more money. This is my opinion I could be mistaken but just how I truly feel . The service received was very good timely and efficient however spending over 3 grand in less then 7 months for a unit that’s less than 3 years old I just couldn’t understand. I feel good customer service is evaluating the service experience to determine whether the problem that occurred could have been missed by the prior technician? Maybe consider the time frame the customer could be right. I hope after replacing Athena damage part that I will receive satisfaction of my unit performance.
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The technician was thorough patient and took the time to explain what was wrong and what was needed to fix the problem. He was very professional and knowledgeable which made us feel that he was trustworthy.
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Send him when service is needed.
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love the serve and the prior service text with photo of technician
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I would recommend your company to each and everyone. Your kindness, honesty and friendliness is awesome. Great customer service!!!
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We have had another HVAC come out four times to “fix” our six year old unit. Derek came out promptly, completed his testing and diagnostics and located the concern. He was honest with his findings and informed us that it was a problem not involving the HVAC unit itself. He could had easily told us something else needed to be replaced in the unit and charged us for parts and labor, and we would have been none the wiser, but he was honest and told us that the issue was outside his scope and gave us his recommendation.
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Matt was very professional, friendly and knowledgeable. Enjoyed having him do his job at our house.
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Enjoyed talking with Michael. Appreciate the time he took to explain things with pictures.
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Replaced an indoor mortex coil under manufacturer warranty. Recovered refrigerant, Pressure tested after replacing the indoor coil, brazed while flowing nitrogen, pulled vacuum below 500 microns. Factory charged the system with R410a refrigerant, tested the drain line and cleared it. System is back cooling. Tech educated homeowner on the operation of the thermostat. Collected by check.
Replaced an indoor evaporator coil under manufacturer warranty found by previous tech and also replaced a. Filter dryer. Pressure tested to 400 psi after brazing with nitrogen. Pulled a vacuum below 500 microns. Factory charged the system and tested cooling afterwards. System is back cooling. Tech unclogged the drain line and also cleaned the outdoor coil, refrigerant levels were out of specs due to that, covered under maintenance contract. Collected over the phone for todays repairs.
Willhill24@live.com Daikin unit - circuit #2 has a blown terminal and voided out of refrigerant along with cut safety pressure switches, Circuit #1 is voided out of refrigerant. Condenser coil is heavily damaged and the obvious refrigerant leak is present at the bottom right hand side of the condenser coil. Middle Trane package unit- 2006 unit. Missing one fuse at the disconnect. Circuit #2 is shorted to ground, circuit #1 is reading bad at the internal electrical windings. Voided out of refrigerant. Trane package unit(front)- 1999 system. Circuit #2 had burnt terminals at the compressor terminals, compressor is also reading bad on the compressor internal windings, tech does suspect a leak in the system due to low refrigerant levels. Circuit #1 is voided out of refrigerant, large leak is present at the system. Based on previous history of this system provided by the maintenance man, a substitute refrigerant has been used instead of R22. It is not advisable to invest into these older
FOUND PRIMARY FLOAT SWITCH TRIPPING DUE TO CLOGGED DRAIN LINE. CLEARED DRAIN AND CYCLED SYSTEM WITH NO FURTHER CHALLENGES. INVESTED IN MPA (1) SYSTEM.
Tech found the system low on R410a refrigerant, a leak has been spotted/picked up by the leak detector (medium and high sensitivity) on the left side of the bottom of the indoor mortex coil. Office verified the warranty on the mortex coil. Office approved charging the system with r410a for now until the mortex coil comes in. Costumer approved replacing the indoor mortex coil under manufacturer Warranty. Prior to disconnecting the indoor coil, pressure test with nitrogen to ensure no other leaks witching the system. System is cooling for now, costumer needs to be contacted to schedule the repair date.
Tech performed esa on 2 systems, both units working properly from departure Customer extended esa 2 systems 1x a year Tech helped customer connect tstat to phone
FOUND SYSTEM LOW ON R410A CHARGE. LOCATED LEAK WITHIN BACKSIDE OF HEAVILY RUSTED EVAPORATOR COILS. COMPRESSOR WINDINGS WITHIN CAUTION RANGE/STRUGGLING TO START INTERMITTENTLY. HANDED OVER TO FIELD SUPERVISOR. SPOKE TO MRS. HEATHER AND COLLECTED.
HP Split-Tech performed PTU on 1 system found no challenges at today’s visit system is operating properly with 18 delta t. Recommendation- tech recommended service agreement customer wanted to hold off at this time.
Tech Returned to do repairs on system, system back up and operating properly with 18 delta t tech informed customer that refrigerant will keep leaking out. Customer is aware and stated he will keep charging system. Tech collected check for all work performed Repairs done- condenser Fan motor, dual run capacitor, compressor contactor and 2.5lbs of r22.
HP Package- System has been replaced by another company since previous visits, tech found no challenges at today’s visit system is operating properly at this time with 20 delta t.
Tech preformed CMA FILTER CHANGE on 4 Gas Package Units, 1 DOAS System, 1 MPU System, and 1 Air Makeup System. Tech removed and washed all Fresh Air filters and reinstalled. Tech has attached FILTER CHANGE REPORTS to invoice along with pictures.
Upon arrival tech was informed system was not cooling. Tech found breaker inside house turned off. Turned breaker back on and system started up. Tech found system low on charge. Homeowner approved leak search. Tech found leak in evaporator coil. Emailed estimate for warranty coil to homeowner annd wants us to go ahead and order. Office will need to reach out with availability of coil and when we can return to replace.
9 YEAR OLD SYSTEM. FOUND OUT OF WARRANTY COMPRESSOR HAS FAILED. SEIZED UP UNABLE TO RUN EVEN WITH START KIT INSTALLED. CAPACITOR WITHIN SPECS. COSTLY REPAIRS NOT RECOMMENDED. HANDED OVER TO FIELD SUPERVISOR. MAIL INVOICE.
