Noah Carter is so thorough and meticulous in his work. He communicates well about how the job is going and keeps me informed as he’s working. Very courteous and pleasant young man.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Technician was extremely professional and courteous. Answered all questions.
Overall Experience
Quality
Experience
Punctuality
Tech pulled new thermostat wire. Assisted tech with new thermostat wire installation.
Upon arrival tech was informed system was not coming on. Tech inspected system and found thermostat sending a Y call but it was not received at the system indicating a break in the yellow wire. Tech changed wire to black and system started up. Tech sent estimate to customer on replacing 30’ thermostat wire and office said Tuesday was when we could come back to change wire.
Tech performed ESA, tech recommended plasma air be installed to prevent bacterial growth from accumulating in ducts and getting in home. No other issues at this time. System is back on and operating properly at this time.
Upon arrival tech reprogrammed thermostat to remove schedule per homeowners request. No charge due to recent install.
Tech washed and serviced unit Customer extended esa
Tech found thermostat calling for heat but not power at w at gas pack. Tech jumped r an w at thermostat and found still no power. Tech swapped white with orange and found system running properly. Tech recommends replacing thermostat wire.
Advised customer on what would need to be done to get a heat pump. Customer has to do some thinking on how he is going to go about it. Not currently living in the house
Tech found od fan bearing starting to fail tech also found capacitor for compressor had failed and swelled up. Upon further inspection tech found compressor was cold but had a open winding tech mega ohmed and found in bad indicating compressor has failed. Tech spoke with customer and showed him the estimate. He wants a quote for a new system due to how much the repairs would be for a older system Mike is on the way to get him the best solution
Tech was sent out to re-diagnose and verify previous findings. Tech found the thermostat blank upon arriving. There was power to the unit but the low voltage fuse was not on board and tech located a blown 3 amp fuse in compartment. Tech installed a new fuse and control started clicking and LEDs cutting on and off. Tech removed thermostat from the wall and temporarily connected to the control board with short piece of thermostat wire. Blower cycled on and off, then the induce cycled on, relay on board could be heard click and the LEDs went out and back on. Tech diagnosed the nano control board faulty. Board will not send out low voltage to the gas valve or ignition control board to initiate ignition. Tech was able to get ignition board to spark briefly but not long enough for burners light. There is some signs of wires rubbing and possibly shorting to the blower motor module. Unit could have multiple challenges, due to age and possible high repair cost it is recommended that unit be rep
Found the infinity system continuously cycling in heat. Evidence that the System has been messed with before. Burners were loose. System resets and recycles automatically right when the spark ignitor sparks for less than Half a second. Tech eliminated the ignition control board out of the circuit and same challenge persist. Tech then removed the wires out then gas valve and same challenge persists. Tech believes the main control board is shorting out internally when it calls for heat. Tech recommends replacing both the ignition control board and main infinity control board as well and suspects a shorted gas valve(coil at the valve). Tech connected everything back. Costumer was informed the findings and stated that he would like to know a system replacement cost vs repairs. 2006 model. No one currently lives here for now. Need to schedule a field supervisor to speak with the homeowner to provide him a system replacement quote. Costumer is not interested on having another communication s
Tech cleaned system thoroughly, found no challenges at this time. System is operating properly.
Upon arrival tech found condenser not running due to breaker being tripped tech cycled system with no issues. Customer stated power turned on and off earlier tech suspects that’s what caused breaker to trip.
