Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Service great
Response from Jackson & Sons:
We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
Overall Experience
Quality
Experience
Punctuality
Mr Rivera was informative and professional. He pulled a small hose blew out some dirt. The whole process took maybe 5min at most and I was charged 236 dollars. I understand the house call but with no repair or parts to buy it should not have cost that much. Other than the price being expensive I was satisfied with my experience with Jackson and son
Overall Experience
Quality
Experience
Punctuality
Both men were informative. Explained new updates that could be added to the system. We appreciate the information, and may consider the update for a later date.
Overall Experience
Quality
Experience
Punctuality
Tech perform preventative maintenance and service system. Tech recommended surge protector to protect system against power surges. Customer would like to invest surge protector during next visit. System is up and running with a Delta t of 22.
Tech washed and serviced unit and found refrigerant lines insulation deteriorating tech recommend replacing to prevent any more condensation from dripping on the floor customer would like to wait and give us a call back.
Tech performed esa on electric furnace split. Found no challenges at todays visit.
Tech performed esa on trane gas pack, found no challenges at todays visit Customer extended psa
Tech found no difficulties at this time. System is only 3 years old.
Tech washed and serviced unit Customer would like uv bulb replaced next visit No inside work performed
REPLACED INDUCER DRAFT MOTOR ASSEMBLY/INSTALLED SURGE PROTECTOR.
Tech found inducer motor noisy due to broken wheel blades. Tech quoted warranty inducer and customer approved