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Dalton and Derek installed a new air condition system and repaired a second system. They arrived on time and kept me apprised as to their status during the work. They were friendly and informative, providing me with explanations when requested. I very much appreciated their interaction.
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Both Jacob and Juan were very professional and efficient. They did an excellent job on our split system replacement.
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I would recommend their service
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Rodney did an excellent job. He seemed to have a good working knowledge of my equipment and performed the service in a timely manner. He was very good at explaining his findings and is an employee you should be proud of .
Overall Experience
Quality
Experience
Punctuality
Technician found s#7975 system was frozen. Upon further inspection found 18in return was collapsed and damaged could not get up and running due to much damage. Estimate was done in may for repairs on system and was temporarily repaired. System is off due to frozen. Informed customer she will let there office know about findings.
Technician found blower motor is squeaking upon staring up. As well as circuit 1 compressor seals are broken and compressor not pumping it has 141 refrigerant pressures on suction and liquid when compressor engaged not pressure difference happened. Technician also found circuit 2 void of r22. System is 2009 r 22 recommend replacing system. Due to age and repair cost. Technician informed manager that was there.
Tech found lots of humidity upstairs, tech found system cooling with 15 delta t and 8 subcool. Tech adjusted subcool to 11 based on data plate tech informed customer to keep an eye on it and give us a call if it continues to happen.
(XR14) 4TWR4036N1000A/TEM4B0C37M31SA
Upon arrival customer stated they do not like the nest t stats and want them replaced with something simple. Tech replaced both with focus pro 5000 systems are operating properly with 18 delta t. bill for work performed.
Tech preformed CMA FILTER CHANGE on 6 Gas Package Units. Upon filter change tech found Gas Pack #1 was still down due to compressor being shorted to ground and blower motor not operating, which was found during previous CMA VISIT. Therefore tech did not replace filters. Tech does recommend replacing Gas Pack #1 with New System. Proposal for New System was sent in by office. Tech replaced filters in all other Units. Tech has attached FILTER CHANGE REPORTS to invoice along with pictures.
Performed CMA inspection on 2 Gas Pack units (coils cleaned on kitchen unit), 2 dehumidifiers, 2 make up air units, and 4 exhaust fans. Gas Pack - Kitchen - technician found the system to be cooling properly at today’s visit. Delta t observed was 20 degrees. A lot of trash was present in the condenser area of the unit. Trash removed and coils cleaned and rinsed. Gas Pack - Lobby - no challenges present during today’s visit. System is cooling properly and holding a 19 degree delta t. Filters - equipment updated to reflect accurate filters per system. Permanent filters pulled, cleaned, and rinsed. One permanent filter on the newer make up air system has lost its frame, it is just sitting in the unit (pictures provided). Tech would recommend having this filter replaced for proper fitment in the system.
Found 18inch return duct with broken inner liner and the insulation blocking the airflow causing the system to shut down. Tech spoke with John about the findings and approved sealing up the return duct to get airflow, invested into PSA and also cleaned up the indoor coil to get the system back cooling. Tech removed part of the hood to get access to the duct and re-installed it as best as possible. System is back cooling. Tech left the key on its original location.
Tech returned to check pressures on package unit. System was reading 2.5 SH indicating that it is slightly overcharged. Removed 10oz of Freon and got 9 SH which is within specs according to installation instructions. System is operating normally at this time.
Tech performed esa on 2 systems, found no challenge at todays visit Replaced weak capacitor with turbo and added ac renew to down stairs system after customer approval Customer extended 2 system esa
Replace compressor under part warranty. Pressure tested and pulled a vacuum below 500 microns, passed decay test as well. Factory charged the system it’s 410a refrigerant. Checked the pressures and tech acquired a low superheat of 2.5 and a normal/high subcooling of 14, pressures of 123/ 283. Delta T of 23 degrees was gathered. Tech adjusted the airflow from medium to high and superheat stayed the same, even by switching it to low speed. Tech did remove some refrigerant to attempt to move the superheat and subcool levels but it did not do so. Tech would like to follow up to recheck on a hotter day to confirm proper refrigerant levels when a heavier heat load is present. Tech also found dual run capacitor reading low. Costumer decided to replace it under manufacturer warranty. Performed ESA visit per maintenance plan.
Upon arrival tech confirmed that Circuit 1 Compressor was reading continuity to ground, megaohm bad and was completely voided of Freon indicating a leak and terminals at compressor had burn marks. Circuit 2 Compressor megaohm bad. Tech informed of findings and told tech not to worry about trying to get blower running and would like estimate for replacement sent to him again.
