Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Dalton and Derek installed a new air condition system and repaired a second system. They arrived on time and kept me apprised as to their status during the work. They were friendly and informative, providing me with explanations when requested. I very much appreciated their interaction.
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Experience
Punctuality
Both Jacob and Juan were very professional and efficient. They did an excellent job on our split system replacement.
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I would recommend their service
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Rodney did an excellent job. He seemed to have a good working knowledge of my equipment and performed the service in a timely manner. He was very good at explaining his findings and is an employee you should be proud of .
Overall Experience
Quality
Experience
Punctuality
Tech performed CMA service on 2 gas packs will need to come back to finish gas packs 2, 3 and 6. Tech found failed inducer draft motor on gas pack #5 part is not available due to age tech recommends replacing system, turned in to field supervisor.
Tech washed and serviced unit and found no challenges at this time. Customer renewed esa 1 system. Tech updated email.
Cleared EZ trap. Reset float switch. System is back cooling. Tech collected housecall. Customer is available for next maintenance Thursday or Friday. Please call to confirm appointment.
Kitchen unit on stand…replaced 100 amp fuses in disconnect with 80 amp fuses.
Tech documented 4 different leak spots. Customer stated this is not a new issue except for one leak by the new unit. Tech found unit has no drain problem and the water is coming from the rain. Customer stated the water is present only when it is raining indicating a roof leak. Tech recommends contacting a roofer.
Remove Existing Trane 10 Ton Roof Top Package System And Install New Trane 10 Ton Package Unit With WiFi Programmable Thermostat
Replaced 35 amp breaker for downstairs condenser in main panel with 30 amp breaker
Tech performed esa in 2 systems, Tech noticed bacterial growth accumulating in downstairs air handler, tech recommended adding plasma whole home air purifier To help prevent issue in future. tech found no other issues with either system at todays visit, both systems are back on and operating properly at this time. Customer renewed two system ESA.
Technician adjusted deadband from y1 to y2 to allow dehumidifiering system on stage y1 to run longer. Will have to keep eye on system and see come up with solution
Tech washed and serviced unit and found no challenges at this time. Customer uses their own filters.
Upon arrival tech began replacing return line from system to wye connection under house. Started system back up and everything is back operational at this time.
Technician found s#7975 system was frozen. Upon further inspection found 18in return was collapsed and damaged could not get up and running due to much damage. Estimate was done in may for repairs on system and was temporarily repaired. System is off due to frozen. Informed customer she will let there office know about findings.
Technician found blower motor is squeaking upon staring up. As well as circuit 1 compressor seals are broken and compressor not pumping it has 141 refrigerant pressures on suction and liquid when compressor engaged not pressure difference happened. Technician also found circuit 2 void of r22. System is 2009 r 22 recommend replacing system. Due to age and repair cost. Technician informed manager that was there.
Tech found lots of humidity upstairs, tech found system cooling with 15 delta t and 8 subcool. Tech adjusted subcool to 11 based on data plate tech informed customer to keep an eye on it and give us a call if it continues to happen.
