Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
We are so glad we found Jackson & Sons. We’ve had a great experience all around from customer service center to the techs who do repairs and maintenance.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Jason King was wonderful. Wish I could rate him a 6. Very knowledgeable. Went the extra mile to make everything right
Overall Experience
Quality
Experience
Punctuality
The technician was very professional and spent the time to explain everything that was occurring. We truly appreciate the time and effort that Jackson and Sons and Eric has put into the issues we have been having with your AC unit.
Overall Experience
Quality
Experience
Punctuality
Unit 2 was not running upon arrival. System is low on r22 both circuits. Recommend replacement of system due to age Unit 3 in dinning room was not running due to bad thermostat. It was in pieces . Swapped working thermostat on unit 2 with 3 Unit 3 back to cooling Unit 1 in kitchen was cooling good and had no concerns from staff from unit 1.
Tech return to replace blower components. Tech found blower wheel is warpped out of box. Tech reassembled equipment and left blower parts inside unit. System is still down
Tech billed out $858.27 for commercial service call/diagnostic fee on 6 hanging gas heaters. Repairs awaiting pricing and approval.
Tech serviced and cleaned two package units
Diagnosed Trane heat pump split system.
