Professional and thorough! Would recommend to neighbors and friends.
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Bryce was very nice and respectful. He tried to help anyway he could.
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Noah was very nice and respectful. Helped me slot with him being able to come today
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Wow left a great review about a month ago only to be wronged. Was told I had a leak and needed a new compressor. Both statements were false, BUT Atleast y’all found the initial problem. Not sure if I’ll use this company again.
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Donald has been to my house twice. Both times he’s provided excellent service. He explain everything and makes sure we’re good to go before he departs. Very honest as well!
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We are so glad we found Jackson & Sons. We’ve had a great experience all around from customer service center to the techs who do repairs and maintenance.
Response from Jackson & Sons:
We're glad to hear that you had such a positive experience with us. Thanks for taking the time to leave a review.
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Jason King was wonderful. Wish I could rate him a 6. Very knowledgeable. Went the extra mile to make everything right
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The technician was very professional and spent the time to explain everything that was occurring. We truly appreciate the time and effort that Jackson and Sons and Eric has put into the issues we have been having with your AC unit.
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Removed old toilet from guest bath and installed a new American standard toilet. Cleared kitchen sink, drain line and tested with water for approximately five minutes.
Gave customer an estimate for replacing the guest bath, toilet and running the sewer machine through the kitchen sink, drain line and clearing the drain.
Tech washed and serviced unit, customer not home dad gave access to home. found blower capacitor testing just below tolerance, (6.5/7.5) tech recommended replacing. Customer will think about it (left estimate). Unit is operating properly holding a delta T of 22.
Goodman Packaged Unit GPHH32441A Goodman, GPHH3, 2 Ton, Packaged Unit Quantity: 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Services CUSTOM-0M1HWW ESA Quantity: 1 Other HVAC Add-Ons CUSTOM-BWQ0I5 Goodman HKR10 Quantity: 1 14" Start Collar Quantity: 1 38x27.75 Hood (Goodman "H Model") 2T & 2.5T Package Unit Quantity: 1 38x70 Pad Quantity: 1 Change Breaker JS Quantity: 1 ICM Surge Protector Quantity: 1 Level Pad Quantity: 1
Provided system replacement. Invested in new system
(Kitchen Packaged Heat Pump) - Tech found failed variable speed blower motor upon arrival. Noted valve cores are leaking and standing refrigerant pressure reading low. Provided estimates for repairs and recommended system replacement on account of expired warranty and costly repairs. - Customer opted to replace the system and requested replacement quote. Turned over to field supervisor. Please channel all communication regarding the replacement of the system through Mr. Wayman: 407-595-2908. Customer is interested in investing in a premium service agreement for the new system. Door will be unlocked for field supervisor. Please make sure backyard gate stays closed.
Tech performed esa on one system, tech found no issues at todays visit. System is back on and operating properly after completion of service. All is good at this time.
Tech preformed preventative maintenance and serviced system. Tech found UV Bulb to be worn and recommended replacing. Customer did not invest in new bulb at this time. Customer did invest in ESA renewal and system is up and running with a delta t of 20.
Tech washed and serviced 2 mini splits and 2 package heat pumps tech found no challenges at this time both mini splits where up and cooling with proper delta t. Tech could no check delta t of main home due to dogs and customer having to leave. Customer paid for 2 sys tune up for the mini splits but was not interested in investing or extending at this time will have to call back at a later time.
Tech found secondary pan full of water and float switch breaking power to y. Tech recommended maintenance plan and customer agreed. Tech removed water, cleared drain and tested system. Tech found system is operating properly with normal refrigerant pressures. Tech informed customer evaporator coil is rusty and that caused the clog.
Upon arrival tech was informed system was not cooling. Inspected system and found dual run capacitor had failed. Replaced with new 35/5 capacitor. Tech did not have access inside home due to tenant not being there. Tech jumped 24v to blower and compressor contactor and system came on. Tech informed homeowner that without access inside home to thermostat we could not guaranteed there are no further challenges with the system.
Upon arrival tech found ceiling had water spots around 2 vents. Homeowner stated they turned the system off once they found ceiling damage. Issue occurred last night around 10pm, tech then ran system for approximately 45mins to an hour to find where water was coming from. Tech inspected duct work, no air leaks or ducts sweating. Also observed refrigerant pressures, made sure drain line was draining properly. Vents are not condensating either, also inspected collars on branch lines, everything is is secured. Could not duplicate issue at todays visit, informed homeowner if issue occurs again to let system run and give us a call.
Upon arrival customer stated system has since came back on and began cooling. Found indoor temp displayed at 71 with a set point of 70. Tech monitored system operation and found everything to be operational. Found system running a high head pressure. Tech rinsed coils and had no effect on pressure. Inspected duct system, tested TXV. Tech found no challenges or any indications causing the high head pressure. System may have went out on high pressure switch. Tech stated to call if issue occurs again, system is cooling with an 18 degree delta t.
Upon arrival tech was informed evaporator coil was freezing. Tech inspected system and found it low on Freon. Performed leak search and found it leaking at evaporator coil. Homeowner approved charging system with R22 Freon to get system back cooling until field supervisor can come out and get new system quoted. Tech charged with 3lbs of R22 Freon. System is back operational at this time but will continue to leak until a repair or replacement of system is done.
Upon arrival homeowner stated upstairs system not cooling, tech found failed capacitor, tech replaced capacitor and found high head pressure. Tech noticed filter was extremely clogged. Tech replaced filter and capacitor. System is back up and cooling at this time. Recommended ESA, homeowner stated they are selling home in the near future. System is back up and cooling.