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Bryce was very nice and respectful. He tried to help anyway he could.
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Noah was very nice and respectful. Helped me slot with him being able to come today
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Wow left a great review about a month ago only to be wronged. Was told I had a leak and needed a new compressor. Both statements were false, BUT Atleast y’all found the initial problem. Not sure if I’ll use this company again.
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Donald has been to my house twice. Both times he’s provided excellent service. He explain everything and makes sure we’re good to go before he departs. Very honest as well!
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We are so glad we found Jackson & Sons. We’ve had a great experience all around from customer service center to the techs who do repairs and maintenance.
Response from Jackson & Sons:
We're glad to hear that you had such a positive experience with us. Thanks for taking the time to leave a review.
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Jason King was wonderful. Wish I could rate him a 6. Very knowledgeable. Went the extra mile to make everything right
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The technician was very professional and spent the time to explain everything that was occurring. We truly appreciate the time and effort that Jackson and Sons and Eric has put into the issues we have been having with your AC unit.
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Tech performed esa on one system, tech found no issues at todays visit. System is back on and operating properly after completion of service. All is good at this time.
Tech preformed preventative maintenance and serviced system. Tech found UV Bulb to be worn and recommended replacing. Customer did not invest in new bulb at this time. Customer did invest in ESA renewal and system is up and running with a delta t of 20.
Tech washed and serviced 2 mini splits and 2 package heat pumps tech found no challenges at this time both mini splits where up and cooling with proper delta t. Tech could no check delta t of main home due to dogs and customer having to leave. Customer paid for 2 sys tune up for the mini splits but was not interested in investing or extending at this time will have to call back at a later time.
Tech found secondary pan full of water and float switch breaking power to y. Tech recommended maintenance plan and customer agreed. Tech removed water, cleared drain and tested system. Tech found system is operating properly with normal refrigerant pressures. Tech informed customer evaporator coil is rusty and that caused the clog.
Upon arrival tech was informed system was not cooling. Inspected system and found dual run capacitor had failed. Replaced with new 35/5 capacitor. Tech did not have access inside home due to tenant not being there. Tech jumped 24v to blower and compressor contactor and system came on. Tech informed homeowner that without access inside home to thermostat we could not guaranteed there are no further challenges with the system.
Upon arrival tech found ceiling had water spots around 2 vents. Homeowner stated they turned the system off once they found ceiling damage. Issue occurred last night around 10pm, tech then ran system for approximately 45mins to an hour to find where water was coming from. Tech inspected duct work, no air leaks or ducts sweating. Also observed refrigerant pressures, made sure drain line was draining properly. Vents are not condensating either, also inspected collars on branch lines, everything is is secured. Could not duplicate issue at todays visit, informed homeowner if issue occurs again to let system run and give us a call.
Upon arrival customer stated system has since came back on and began cooling. Found indoor temp displayed at 71 with a set point of 70. Tech monitored system operation and found everything to be operational. Found system running a high head pressure. Tech rinsed coils and had no effect on pressure. Inspected duct system, tested TXV. Tech found no challenges or any indications causing the high head pressure. System may have went out on high pressure switch. Tech stated to call if issue occurs again, system is cooling with an 18 degree delta t.
Upon arrival tech was informed evaporator coil was freezing. Tech inspected system and found it low on Freon. Performed leak search and found it leaking at evaporator coil. Homeowner approved charging system with R22 Freon to get system back cooling until field supervisor can come out and get new system quoted. Tech charged with 3lbs of R22 Freon. System is back operational at this time but will continue to leak until a repair or replacement of system is done.
Upon arrival homeowner stated upstairs system not cooling, tech found failed capacitor, tech replaced capacitor and found high head pressure. Tech noticed filter was extremely clogged. Tech replaced filter and capacitor. System is back up and cooling at this time. Recommended ESA, homeowner stated they are selling home in the near future. System is back up and cooling.
Upon arrival tech found blower running at gas pack but receiving no Y call. Tech removed thermostat and jumped Y circuit and still received no call at unit. Only 4 wires on old side of splice, used white wire in place of Y wire for testing purposes. System came on properly and cooled with white wire confirming a break within Y circuit. Sent estimate on thermostat wire replacement as well as thermostat due to its age. Customer will make a decision for approval. Also need to get quote on CMA.
-Performed CMA Full Service on 8 Split System Heat Pumps. -System 1: No wire for overflow switch on EZ Trap as previously reported. Secondary drain line has float switch. -System 2: No wire for overflow switch on EZ Trap as previously reported. Auxiliary pan has float switch. -System 3: Overflow switch on primary drain line not wired, as previously reported. Wire near unit unused. Recommend minor wiring repair to correct. Air flow restrictions due to return location have been noted prior. -System 4: No wire for overflow switch on EZ Trap as previously reported. Secondary drain line has float switch. Condensate pump not running when full. Cleared drain line with compressed nitrogen. Drained collection pan and added water back. Pump still not running and alarm light shows. Recommend replacing pump or running drain line to nearby floor drain. Unplugged pump due to excessive heat on pump motor. Air handler will drain onto floor to floor drain for time being.
Tech returned to investigate all 3 systems not working Kitchen - tech found the system to be operational. Upon arrival the thermostat was satisfied, tech bumped set temperature down and system began cooling properly. Dining room 866D - tech found this system to be operating as well. Tech bumped set temp down and found the system to be cooling, supply temperature was 59 degrees. This one is having to work and keep up for the other dining room system. Dining Room 907D - upon arriving, technician did not find the system operational. Power was turned off and then restored. Blower came on as normal, and then compressor and outdoor fan. System ran for a few minutes and then cut off. This system has a history of refrigerant related challenges, and this appears to be a continuation of this. Prior to leaving tech confirmed all thermostats satisfied at set point.
Performed CMA inspection on 3 Gas Package Units (coils washed on kitchen unit), 2 make up air systems, and 4 exhaust fans. Gas Pack (Kitchen) - technician found the system to be operating within spec at today’s visit. All electrical tested good. Delta t observed was 18 degrees. Filters changed. Gas Pack (Dining - 866D) technician did not find any major challenges while servicing equipment today. The system is cooling properly, delta t observed was 20 degrees. Blower belt tightened - upon arrival the blower was making a loud squeaking noise. Upon inspection, tech found the belt to be loose. Once tightened, the noise subsided, system working correctly. Filters changed Gas Pack (Dining - 907D) upon arriving to the system the tech did not initially find any challenges. System was cooling good. Upon further inspection technician found Y2 thermostat wire disconnected. This is likely due to previous service. Notes from 4/6/23 state, circuit 2 to be an estimate 13 pounds low on refrigerant
Tech performed maintenance per service agreement. Tech found 40 MFD capacitor testing week 35.8 MFD. tech also found bacteria buildup accumulating inside blower fan. Tech cleaned bacterial buildup and consulted homeowner about capacitor. Tech replaced 40 MFD capacitor at $192.82 via MasterCard after homeowners approval. Homeowner has a UV bulb that is still glowing. Tech explained that it’s not as effective anymore. Homeowner stated he may replace on next visit. tech left one 20 x 20 filter with homeowner. System is operating properly at this time.
Tech performed ESA on 1 system. Tech found no challenges or concerns with system/operations. Tech thoroughly cleaned inside and outside of system. System is operating properly upon departure. Homeowner extended ESA plan via card.