2330 Indian Springs Rd
Dudley, NC 28333
(919) 734-9611

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Local Reviews
for newton grove, nc

Rated 4.9 out of 5 stars based on 32 customer reviews

Great service.

Very professional.

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Excellent service

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As always great job

They take good care of my hvac

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Great service

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Great service

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New ac we love it

You just can’t find a better company in this area there here when you need them all the guy that take care of the ac unit and service

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Annual serviced

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Great service

Great job as always


Response from Jackson & Sons:

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.

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EXCELLENT SERVICE!

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great service

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Great service!

Jackson & Sons was great to work with; most expedient, on time and thorough in their delivery.

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Very professional

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Did a good job

It was just fine

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Great Service

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Super good company. Service is great

Great service and great technician. Give him a raise. My unit is fixed running like a gem. Glad we bought from you all. Service best anyone could ask for.

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Job Locations
for newton grove, nc

Matthew L.

Matthew L. Job Checkin

No financing


Kyle W.

Kyle W. Job Checkin

FOUND THERMOSTAT KEEPING TEMPERATURE SET-POINT OF 70 UPON ARRIVAL WITH NO FREEZING PRESENT. STATED SYSTEM FROZE UP YESTERDAY. MONITORED PRESSURES FOUND SLIGHTLY LOW ONCE AGAIN. LOCATED LEAK WITHIN BOTTOM LEFT FRONT CORNER AT UNDERSIDE OF EVAPORATOR COIL. COILS ARE EXTREMELY RUSTED. SYSTEM IS IN OVERALL POOR CONDITION. COSTLY REPAIRS NOT RECOMMENDED. NEED TO REACH OUT IN THE MORNING DURING BUSINESS HOURS TO SCHEDULE FIELD SUPERVISOR.


Romario  T.

Romario T. Job Checkin

Found a 16inch return duct collapsed and destroyed, return was blocked by the insulation. 10 feet of 16 inch supply duct is partially collapsed and it is recommended to be replaced. System is short cycling due to no airflow. Tech disconnected the return and removed the blockage until we can return to perform the repairs. Tech spoke with Ms. wall over the phone and decided to invest into MPA (monthly premium agreement) and also approved ordering the duct work needed and perform the repairs. Tech did informed the tenant that the system is going to cool but not dehumidify as good for now.


Landen  H.

Landen H. Job Checkin

Tech washed and serviced unit and found no challenges at this time tech recommended hard start kit customer wants to think about it and give us a call back. unit is up and running with a delta t of 26. Customer uses and changes there own filters


Derek J.

Derek J. Job Checkin

Upon arrival tech began replacing evaporator coil under full warranty. Pressure tested with nitrogen and held. Pulled vacuum to 450 microns and did not exceed 550 microns. Charged system with factory charge of 11lbs and 8oz R410A. Started system up with no challenges. System is back operational.


Chris M.

Chris M. Job Checkin

Install tankless propane heater


Joshua C.

Joshua C. Job Checkin

CMA inspection and Full Service (kitchen unit) performed as agreed. Dehumidifiers (2) - access in kitchen near central sink, tile is labeled, 8 foot ladder used. Tech inspected both dehumidifiers and found them to be functioning properly. Filters replaced and dated. Condensate pumps tested and found to be functioning at today’s visit. Recommendations- tech would recommend installing EZ traps on these units to ensure the condensate system can be as clean as possible, reducing the risk of a condensation backing up into the systems. Gas Pack (Dining Room) - CMA inspection. Technician found the system to be operating and cooling properly. Delta t observed was 20+ degrees. Both circuits are operational for cooling. All electrical tested today was within spec. Blower compartment door had the insulation coming off and impeding air flow. Technician used adhesive spray and tape to secure edges and prevent insulation from coming off. Blower belt tested for tightness and passed, technician did


Derek J.

Derek J. Job Checkin

Upon arrival tech found kitchen unit set for 75 degrees and reading 80 degrees inside. Tech inspected system and found circuit 1 evaporator coil frozen all the to the compressor. Switched it to heat to start thawing coil. Leak searched condenser coil with no findings. Found leak at compressor on suction line, at a u-bend in the evaporator coil and in the middle of the coil. Tech called office to get field supervisor out due to repairs needed and age of equipment. If repair is made will need evaporator coil as well as compressor for system. Disconnect Y1 at unit for time being to keep unit from freezing up and only has Y2 for cooling at this time.


Kenny C.

Kenny C. Job Checkin

Upon arrival tech found system almost void of refrigerant. Also found o.d. Fan motor spinning the wrong way. Also found capacitor had been weird incorrectly. Tech recommended system replacement due to age and condition of unit. Homeowner can not afford a new system at this time. Tech got fan spin with the correct way and filled system back up with 5lbs of refrigerant and required capacitor the correct way. Tech informed homeowner system is on its last legs and does not know how long it will last. Homeowner paid cash for todays visit.


Jesse J.

Jesse J. Job Checkin

Tech preformed CMA FULL SERVICE on 8 Split Systems. Split System #4 was still down from previous visit in February. Maintenance told tech that First Response had come out and stated that fire system was not reason why system was down. Tech went to verify First Response findings. Tech verified that low voltage to system was being interrupted. Tech isolated fire system from air handler for test purposes only. System then began to operate with all components connected excluding fire system. When tech reconnected fire system, the Air Handler shut down. All signs lead tech to the conclusion that fire system is interrupting low voltage. Executive Director had First Response come out to investigate. First Response corrected issue and System is operating at this time. Tech did find the contactor coil is getting hot and cause contactor to intermittently operate. Tech recommends replacing contactor and has attached estimate to invoice. Split System #6 does operate at this time but tech recommend


Jesse J.

Jesse J. Job Checkin

Tech preformed CMA FULL SERVICE on 20 Split Systems. Split System 3C is operating at this time but during inspection tech found a weak Run Capacitor and the compressor failed megohm test. Due to these challenges and age of system tech recommends replacing system over repair. Office will contact customer with further solutions. Tech found Compressors in both Split Systems 2E and 4E had tested in the caution area of megohm test and the Run Capacitors also tested weak. Tech recommends replacing Run Capacitors and installing Hard Start Kits to prolong life of Compressors. Tech has attached estimates to invoice. Tech also found that Compressors in Split Systems : 2A, 4B, and 4C had tested in caution area. Tech recommends installing Hard Start Kit to prolong life of Compressors. Tech has attached estimates to invoice. Split Systems 1C, 2C, and 2D tested with weak Run Capacitors and Tech recommends replacing Run Capacitors. Estimates for Run Capacitor replacement are attached to invoice. Spli


Spencer C.

Spencer C. Job Checkin

Tech found the purple common wire was off of the DC relay. White was getting 28v. Tech connected the wire and found heat strips operating properly. Tech also tested regular heat and found normal operation. Supply temp 104 and climbing.


Spencer C.

Spencer C. Job Checkin

Tech found coil completely frozen on circuit 2. Circuit 1 has been down since September. Tech thawed coil and leak searched system. No leaks present. Tech found normal head pressure at 320 with 80 degree outdoor temp, low suction and high superheat. This indicates a restriction. Tech found orifices freezing directly after metering device and tech recommends replacing coil. Tech also found a cracked belt and recommends replacing it as well. Tech recommended looking at comparing repair price to unit price. Field supervisor notified


Matthew L.

Matthew L. Job Checkin

Customer reports system freezing up. Tech found electric furnace and outdoor unit very dirty. System has low suction pressure and high superheat. Tech estimated system is 1-2 lbs low on R410a. Initial leak search did not show any obvious refrigerant leaks. Customer says Lowe’s has added refrigerant about 6 years ago. Tech recommended cleaning system and adding refrigerant. Tech also found 7.5 blower capacitor weak and dual run capacitor weak. Customer approved MPA, first tune up, Housecall, and 2 lbs of R410a. Tech thoroughly cleaned system. Started system up and found blower motor failed to start and overheated due to weak capacitor. Tech replaced capacitor for testing and found it started and ran normally. Customer approved capacitor replacement. Let customer know that we can provide a free quote at any time for system replacement. System is 10 years old. If they need to put money towards a major repair, tech recommends replacing system. Financing options are available. After clea


Joseph C.

Joseph C. Job Checkin

Tech performed ESA on 1 system found no challenges at today’s visit, tech inspected ducts very thoroughly customer stated mice were coming in through them. Tech found no challenges with ducts but did notice termite damage tech informed customer of findings no further challenges today. Crawl space is very tight