Overall Experience
Quality
Experience
Punctuality
Would recommend Jackson & Son to anyone.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Good job, and special thanks for lighting Abby’s gas log pilot.
Overall Experience
Quality
Experience
Punctuality
Bryce did a great job assessing our options for providing HVAC service for when we replace screen on porch with glass doors and glass windows. Very thorough and listened well as he, my wife, and I figured out all the details of the install plan!
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Matthew displayed a professional demeanor. He is an excellent technician and I applaud his service.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
You just can’t find a better company in this area there here when you need them all the guy that take care of the ac unit and service
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Hose bib cracked on the side. Customer would like a Woodford brand for replacement.
Tech serviced and cleaned unit. Upon arrival tech found water spicket leaking water. Tech informed customer about plumbing department. Customer would like a plumber to come out and fix the water spicket. Tech found evaporator coil to be severely rusted. Tech did a detailed leak search but could not find any consistent leaks. Tech faced no other challenges. Unit is heating and cooling efficiently. Tech recommends media filter but customer declined because he wants to take care of the plumbing repair first.
Tech serviced and cleaned unit. Tech found uv bulb needed replacing. Customer approved replacement. No other challenges found. Unit is heating and cooling efficiently. Return with 1x 20x25x1 filter.
Tech serviced and cleaned unit. Tech found evaporator coil showing signs of rust. Tech did a detailed leak search but could not find a leak. Tech faced no other challenges this visit. Unit is heating and cooling efficiently. Tech recommends media filter. Customer declined.
Tech washed and serviced unit, found no challenges at this time. System is running with a delta T of T of 22. Used two 12x12x1s and a 20x20x1.
Trane Packaged Unit (XL15) 4WCZ5048E1000A Trane, XL15 Packaged Heat Pump, 4 Ton, Packaged Unit Quantity: 1 Other Services CUSTOM-0M1HWW ESA Quantity: 1 Other Thermostats CUSTOM-76JUSW HONEYWELL FOCUS PRO 5000 (Package Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-U7A9C4 BAYHTRV110F (Package Unit) Quantity: 1 18" Start Collar Quantity: 1 50x20x27 Hood (Trane) 4T & 5T Package Unit Quantity: 1 52x52 Pad (Trane) Package Unit Quantity: 1 ICM Surge Protector Quantity: 1 Level Pad Quantity: 1
Provided quote for new heat pump customer invested in new system
Technician was informed of burning smell. Once technician removed door panel and found excessive oil build up on compressor as well as compressor shorted to ground causing heat strips to run excessively. Field supervisor is on site.
Tech performed service on carrier package unit. Delta t is within specification and customer is satisfied with today’s service. Found no challenges at today’s visit.
Provided quote to replace it and duct system
Technician found 35/5 mfd capacitor had failed causing the compressor not run. Upon further inspection technician found heat strips wire was burnt at the stakon connection. Tech also found top fuse link was busted and not allowing voltage through. Tech noticed the 2 pole contactor for compressor was dark and pitted and will require replacing. Tech quoted out repair cost and customer stated they had to get 2 quotes for Indian committee. Technician did inform customer that tech can not guarantee how long system will last with repairs done due to age and condition of the system. Technician recommended replacing field supervisor is to come give quote out when available.
Bad gas valve LP gas State water heater And thermostat couple
Tech found thermostat not allowing aux heat with outdoor temp above 25 degrees. A heat pump will not be able to keep up at 30 degrees outdoor temp without aux heat. Tech adjusted the setting to 70 and auxiliary heat kicked in. Tech found supply temp increased from 76 to 102. System is heating properly.
Tech washed and serviced unit per service agreement, tech found no challenges while servicing the system at today’s visit, the system is back up and running and holding a delta t of 20+ degrees, tech recommended replacement of uv bulb, customer declined at today’s visit, homeowner would like hard copy mailed to home, customer renewed psa
Tech washed and serviced unit per service agreement, tech found no challenges while servicing the system at today’s visit, the system is back up and running and holding a delta t of 20+ degrees, customer doesn’t want to extend at this time