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Took consideration by being tidy and never entered a room without knocking. Consistently courteous and respectful, saying please, thank you, sir, etc.
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Technician Ricardo was very knowledgeable and explained to us everything that was done during his visit. Highly recommended
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Very professional. Explained everything in detail and answered all my questions.
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Noah fixed the dryer. He explained what he did and we were happy with his work
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Great service. It’s techs like Nick that keep me with you. It was extremely cold but Nick cut no corners!
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Joshua was extremely diligent in diagnosing the problem and fixing it. Although it took 2 service calls for the issue to be resolved, he was very professional and had a positive attitude during the whole process. He also explained what his next steps would be if what he was doing did not work. Thanks for Everything
Response from Jackson & Sons:
We're glad to hear that you had such a positive experience with us. Thanks for taking the time to leave a review.
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Technician extremely knowledgeable and professional. Service is best in the industry and has been why I switched to Jackson and Sons.
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Tech cleaned and serviced unit tech found no challenges at this time unit is up and working properly customer did not want filters
Tech cleaned and serviced unit tech found no challenges at this time units are up and working properly customer did not want filters she uses her own
Tech returned to replace room temp thermistor at mini split, replaced and tested in heat and cool mode. System is operating properly.
Apon arrival tech found thermostat to be blank tech found blown 3 amp fuse tech check all low voltage wires and found no rub through spots tech found loose wire nut on O thermostat connection believes wire to have came loose and arched and caused the short tech re tightened wire and replaced fuse no further challenges unit is up and running. No charge per maintenance performed day prior.
Tech washed and serviced unit per service agreement, upon inspection tech found duel run capacitor testing above spec on compressor side, tech notified customer and will keep an eye on it, tech found no other challenges at today’s visit, the system is back up and running and holding a delta t of 20 degrees upon departure, will need to return with 1 20x25x1 filter
Tech washed and serviced unit per service agreement, tech found duel run capacitor to be testing weak on compressor and fan side, tech recommended replacement of capacitor customer approved, customer also extended ESA agreement, tech found no other challenges with the system at today’s visit, the system is back up and running and holding a delta t of 20+ degrees upon departure
Tech performed esa on one system, tech noticed excessive bacterial growth in blower compartment and covering evaporator coil. Tech recommended installation of plasma and uv light system and customer approved, all is good with system after installation and completion of service.
Trane Packaged Unit (XL15) 4WCZ5036E1000A Trane, XL15 Packaged Heat Pump, 3 Ton, Packaged Unit Quantity: 1 Other Thermostats CUSTOM-JRKFUQ Honeywell - Wi-Fi VisionPRO 8000 (Package Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-FKLJVK BAYHTRV110 (Package Unit) Quantity: 1 41"x20" Hood (Trane) Quantity: 1 52x52 Pad Quantity: 1 Level Pad Quantity: 1 New Electrical Circuit From Main Panel Box Quantity: 1
Customer says system will not cool since maintenance a few days ago. Tech found broken spade terminal on reversing valve making a poor connection causing system to run in heating mode when calling for cooling. Tech repaired loose connection under service warranty. System is operating properly. Customer approved replacing broken drain trap.
Tech washed and serviced unit and found no challenges at this time.
Tech washed and serviced unit and found no challenges at this time. Customer renewed PSA 1 sys.
Tech washed and serviced unit and found no challenges at this time.
Tech washed and serviced unit and found unit to be older with rusted evap coil but no leaks at this time tech tested and ran ac to insure to be cooling properly.
Tech washed and serviced unit and found unit to be 14 years old tech found evap coil to be rusted and corroded but no leaks at this time. Tech mega ohmed compressor and found to be in the green tech found no other challenges at this time unit is up heating properly after today’s visit.
Field supervisor provided estimate for replacement heat pump system.