2330 Indian Springs Rd
Dudley, NC 28333
(919) 734-9611

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Local Reviews
for pikeville, nc

Rated 4.9 out of 5 stars based on 360 customer reviews

Super impressive!

Wow! What a great experience! Matthew arrived timely, politely introduced himself, listened intently to my description of our AC problem and went right to work. He quickly found and repaired the issue and ran a complete system check which revealed a potential future issue. He quickly fixed that as well. Matthew is the consummate professional and is a credit to Jackson & Sons. He clearly explained both issues and made sure to answer all of my questions. Super efficient and super friendly. 5 stars - A++ - 100%! Thanks for saving our weekend, Matthew!

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Excellent service

Awesome job, left it better than it was when arrived

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Thank you, wonderful work

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Great service

Was at my house within a 1/2 hour after I called

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Excellent Service!

Matt has ALWAYS provided outstanding service. His personality and overall professionalism is second to none. .

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Great service

Kenny was very professional and I appreciated the fact that he explained everything to me. He was the best service man that I have had in all the years I’ve been using Jackson and Sons. I would like to request that he always be the one to service my system.

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Excellent Service

Noah was an excellent service representative for Jackson and Sons. I was very pleased with his service call and gracious manners! Keep up the good work, Noah!

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Great service

Very professional and knowledgeable

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Excellent service

Did a great job and was very professional

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Hreat

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Knowledgeable and friendly service.

Ricardo, did a great job. Very knowledgeable and answered the many questions we had. Happy with the service!

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Great service!

Thanks Joshua!!

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Excellent service

Noah was very polite, very professional and very informative. I was very pleased!

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Excellent

Great

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Very efficient

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Job Locations
for pikeville, nc

Matt C.

Matt C. Job Checkin

Tech returned to replaced turbo capacitor


Matthew L.

Matthew L. Job Checkin

Customer's water heater needs replacing. Tank water heater is located under stair well. Home has 2 full baths and and 2 haft baths. Estimate for tankless in new location and to run gas line provided to customer.


Noah C.

Noah C. Job Checkin

Upon arrival tech found condenser receiving 24v call for cooling but not running. Condenser had 0v at contactor. Disconnect is supplying 240v but Generac module is not sending it through. Generac generator issue, recommended calling generator guy out to diagnose. Collected trip charge fee.


Noah C.

Noah C. Job Checkin

Upon arrival tech found thermostat blank due to failed transformer. Tech replaced transformer after approval, system is back up and cooling.


Matthew L.

Matthew L. Job Checkin

Going to Credit Union


Romario  T.

Romario T. Job Checkin

Marsha.mckoy1952@gmail.com Found a failed 40/5 microfarad capacitor. Tech provided manufacturer warranty price and a turbo capacitor (5 year manufacturer warranty). Costumer decided to invest into the better capacitor (turbo capacitor). Tested cooling afterwards. System is back cooling.


Matthew L.

Matthew L. Job Checkin

Customer mentioned service history from last maintenance. Service history says we found upstairs evaporator leaking R22 and upstairs compressor megging yellow. Downstairs was not cooling today. Both systems are 18 years old. Blower for downstairs system was not running on arrival. Blower motor is cold to the touch. Confirmed no line voltage at PSC blower motor. Found blower motor line voltage common wire burnt off of contactor. Repaired connection for testing. Tech found 15uf blower capacitor reading weak at 11.9uf. 40/5uf dual capacitor is reading weak at 33.8uf. Tech gave customer all options. Tech recommended replacing both 18 year old R22 systems due to age and condition. Gave option to replace blower motor (including blower capacitor) and dual run capacitor. Gave option to replace both capacitors and leave 18 year old blower motor. Rated at 2.0 amps. Overamping at 2.44 amps- not recommended. Need to call to schedule field supervisor to quote system replacement for both sys


Matthew L.

Matthew L. Job Checkin

Tech found downstairs system not cooling due to a failed 45/5uf dual run capacitor. Customer approved replacement. During inspection, tech also found 7.5uf blower capacitor reading 13% weak and recommended replacing. Customer approved also replacing blower capacitor. Tech tested system without issue. Downstairs is back cooling. Tech collected for repairs. No housecall per Premium agreement.


Matt C.

Matt C. Job Checkin

Tech performed esa on Goodman package unit, found no challenges at todays visit Customer changes own filters


Matt C.

Matt C. Job Checkin

Tech performed esa on 2 trane package heat pumps Replaced weak dual run capacitor with turbo capacitor after customer approval Collected $434.49:by check


Matthew L.

Matthew L. Job Checkin

Sold


Matthew L.

Matthew L. Job Checkin

Tech found Mitsubishi mini split to be very low on charge. System was installed November 2015. Customer approved leak search. Tech pressurized with trace gas and nitrogen. Tech found flare fitting in attic on small liquid line to be leaking. Tech gave customer 3 options, recharge without fixing the leak, reflate the flare fitting evacuate, and recharge, or replace the system. Customer wants to get all options. Per Brandon, Field Supervisor will contact customer tomorrow. Left Breaker off and nitrogen in the system.


Landen  H.

Landen H. Job Checkin

Tech washed and serviced unit and found compressor starting to pull higher start amps tech recommended hard start kit customer approved and paid 786.01 via card for esa renewal and hard start kit. Unit is jp and cooling with a delta t of 20 plus.


Landen  H.

Landen H. Job Checkin

Tech washed and serviced unit and found capacitor to be testing weak tech recommend replacement customer approved and paid 434.49 via visa card. Tech found no other challenges at this time unit is up and cooling with a delta t of 26.


Bryce C.

Bryce C. Job Checkin

Has to talk to other half, will be in touch tomm