BRYCE WAS HELPFUL IN EXPLAINIG THE PROCESS!! I AM VERY PLEASED WITH HIS WORK AND ALSO HAPPY TO BE DOING BUSINESS WITH JACKSON & SONS!!
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Punctuality
Our technician, Jose Santos, arrived promptly at the agreed upon time and even though I arrived approximately 5 minutes late he was courteous and understanding. Mr. Santos checked my thermostats and filters inside our home and throughly inspected the components of my HVAC unit outside. After diagnosing the problem, he described the replacements parts I needed and explained their value. Initially, I declined as I wanted to be cautious when making important purchases, but on second thought, I asked Mr. Santos to wait a moment for me to quickly discuss the issue with my wife. We ultimately changed our minds and agreed to the repair as well as the service plan. Mr. Santos was professional, quick, courteous, and polite. Under the circumstances the experience could of been unpleasant, however Mr. Santos was a professional through out and his positive attitude towards me is what left me a happy customer.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Technician performed the annual maintenance on two TRANE split systems and a Goodman split system.
REPLACED DUEL RUN CAPACITOR AND ADDED AC RENEW UNIT IS BACK UP AND COOLING PROPERLY
Technician found a leak in the bottom of the condenser coil.
Technician found system low on refrigerant, technician added 3 lbs of r22 to get the system cooling.
