they do get the AC going every time they have to come out and the techs are really nice the problem is they have to be called to come out TOO OFTEN I just wish they could fix it for longer than 2 weeks at the time - they installed the unit themselves less than 10 years ago
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We like the tech we got Matt he does an excellent job very nice and respectful. Awesome job performance every time! WE always want Matt for all our service needs.
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Chris got here so fast and quickly assessed and fixed our leaking outdoor faucet. Awesome job!
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Romario not only did a great job assessing and repairing our a/c, he discovered a water leak in our crawl space and contacted a plumber to fix!
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Wow! What a great experience! Matthew arrived timely, politely introduced himself, listened intently to my description of our AC problem and went right to work. He quickly found and repaired the issue and ran a complete system check which revealed a potential future issue. He quickly fixed that as well. Matthew is the consummate professional and is a credit to Jackson & Sons. He clearly explained both issues and made sure to answer all of my questions. Super efficient and super friendly. 5 stars - A++ - 100%! Thanks for saving our weekend, Matthew!
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Matt has ALWAYS provided outstanding service. His personality and overall professionalism is second to none. .
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Kenny was very professional and I appreciated the fact that he explained everything to me. He was the best service man that I have had in all the years I’ve been using Jackson and Sons. I would like to request that he always be the one to service my system.
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Noah was an excellent service representative for Jackson and Sons. I was very pleased with his service call and gracious manners! Keep up the good work, Noah!
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Tech found variable speed blower motor not running with a call at g. Tech jumped out board and found motor still not running. Tech verified high voltage going into motor. Motor has been replaced with a universal motor, tech found 3.6 volts DC going into motor plug, motor will need to be replaced. Unit also lacks maintenance Due to price of repair, and age of system, tech recommends looking into replacement. 14 year old system. Interested in quote, office closed contacted field supervisors, can set it up for tomorrow.
Tech serviced and cleaned units per service agreement, upon arrival tech found 24 volt wire blown on duel run capacitor recommend replacement customer approved, downstairs system is falling behind with a delta t of 10 degrees would like for senior technician to come put gauges on it, upstairs unit is up and running with a delta t of 18 degrees, will need one 20x25x1 filter dropped off, tech found no other challenges at this time.
Tech washed and serviced unit and found no challenges at this time. Customer uses their own filters.
Upon arrival tech was informed all 3 systems in the bay were not running. Tech inspected and found it was due to Honeywell carbon monoxide detector presenting an error 17 code which is sensor has reached end of its life. Tech got approval from customer to bypass systems for time being until new sensor can be installed. All 3 systems are back operational. Customer stated they want to go ahead and get part ordered. Office will reach out with pricing and time frame for getting sensor.
Tech serviced and cleaned unit per service agreement, tech found no challenges at this time, will need two 20x25x1 filters dropped off, system is back up and running with a delta t of 20 degrees , need office to call customer on Monday about repairing the ceiling.
Compressor not operating due to failed dual run capacitor, replaced capacitor and tested. System is back up and cooling, amp draw and delta t within spec.
Tech found the water is coming from the exhaust vent. Tech also found water damage around ceiling trim. This was due to structural air gaps. Exhaust fan goes out of the roof and is likely leaking around vent exit. Tech recommended calling a general contractor to look at structural issues with house and look at the vent exit on the roof. House has floor vents and a package unit so water is not hvac related.
Technician was informed breaker was changed but system would still not turn on. Technician found red cap fuse was blown likely due to breaker failure. Tech replaced for testing purposes and found system started up no issues. Technician found delta t was 20 degrees system is cooling properly at this time
Customer stated lights flicker when system starts. Found dual run capacitor readings significantly weak. Replaced dual run capacitor/installed start capacitor. Cycled system with no further challenges. Amp draws returned to specs. Mrs. Midkiff approved via phone. Charged card on file.
Upon arrival tech was informed system was not keeping up with setpoint. Inspected system and found it to be low on Freon. Performed leak search and found it leaking in multiple spots at the evaporator coil. Tech informed homeowner and approved ordering new coil under warranty. Tech charged system with 4lbs of R410A to keep system cooling for the time being. Informed homeowner office will call once coil arrives. Emailed estimate to homeowner. System is back operational for now.
Emailed proposal. Fire in joke needs new system and duct work. This is a manufactured home
Found 20 amp FPE ground fault breaker tripped, tested all components at system and found nothing shorted to ground. Breaker is failed, did not have same style 20 amp FPE breaker on truck. Recommended calling electrician to replace breaker overall recommended replacing whole breaker box.
