Noah was extremely polite and very informative and patient with all my questions! Thank you Noah!
Overall Experience
Quality
Experience
Punctuality
Missed receiving the note pads & pens - - very helpful in this digital world!
Overall Experience
Quality
Experience
Punctuality
I called on Wednesday and described the problem I was having with my mini split unit. They communicated with me about their ETA the very next day. The technician was smart and friendly. I was happy that he'll be working to resolve the issues.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Thank you for exhibiting professionalism from beginning to end. We were using window units for years. The process of getting a consultation, performing administrative tasks, getting on the schedule, and receiving the services was simple, efficient, professional, and friendly. Thank you, thank you, thank you. I will be recommending others to you. The unit is working great.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
We are very satisfied with the service we have received from Jackson & Sons. They are very knowledgeable and thorough without overcharging for things you don’t need.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
The technician was able to solve several issues on site and recommend a solution to high moisture in the below floor access space.
Overall Experience
Quality
Experience
Punctuality
Great communication from all staff. Technicians are very knowledgeable, respectful, and proficient!
Overall Experience
Quality
Experience
Punctuality
The last thing you want to come to is a hot house, a quick call to Jackson and Sons within a few hours the AC was working again. Michael came to our home after 10pm after being out all day and diagnosed the problem instantly. You might pay a little more for the service, but the service is first class.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Tech found low refrigerant pressure in system, searched for leak in evaporator coil, and got six strong consistent hits in the same location on the bottom side of the right coil. Tech informed customer of the leak and checked outdoor unit to ensure it was the only leak. Customer requested a quote to replace the coil and a quote to replace the system. Warranty expired in 2023. Tech informed customer that we will contact them on Monday and send a field supervisor to create an estimate. Customer mentioned the blower has a light burning smell when running and requested tech to examine it. Tech observed amp draw ranging from 2.7A to 2.9A with FLA of 2.9 on 1/3HP blower motor. Advised customer that the motor likely needs to be replaced and there are no guarantees how long it will run before failing. Created estimate for motor replacement and customer decided to postpone for the time being. Only charged for leak search. Left air handler power on, condenser off.
Tech inspected duct system and found no challenges, photos on file. Both supply vents in bedroom of concern are covered and door is normally closed. Recommended keeping vents unobstructed if possible and keeping door open. Found low delta t at system, 10 degree split. Found system running high pressures, customer invested in maintenance agreement. Tech went ahead and cleaned condensing coil, pressures dropped. Delta t is still low, piston is restricted or incorrectly sized. Sent estimate for repair price.
Upon arrival homeowner stated thermostat was reading 88 and is set at 78. Tech inspected system, pressures are within spec, compressor amp draws are good and proper air flow is present. Thermostat is reading incorrectly and will need to be replaced. Homeowner stated she will be purchasing her own thermostat and will call us to come out and install. Homeowner to be billed out for todays visit, discussed todays visit with office.
Tech returned and replaced compressor contractor and system cycles on and off properly.
SPLICED NEW THERMOSTAT WIRE FROM HOOD TO ELECTRICAL COMPARTMENT IN PLACE OF DAMAGED WIRING FROM DOGS. REPLACED BLOWN 3A FUSE AS WELL. CYCLED SYSTEM WITH NO FURTHER CHALLENGES.
Tech found system cooling upon arrival running at correct pressures with 18 delta t. Tech found when turning system off pressures do not equalize show signs of failing/ non condensables in TXV. Customer wants to Schedule TXV replacement for August 1st or 2nd when he gets paid. Signed up for PSA
Upon arrival customer stated system is not keeping up during the day. Tech found 2nd stage not engaging, tech found t stat programmed for single stage tech reprogrammed t stat system is cooling properly at this time in 2nd stage.
Replacing the shower faucet in guest bathroom and replacing trim and cartridge on master bathroom.
Upon arrival tech was informed carrier thermostat had a E1 code meaning loss of communication. Tech began inspecting system and found the communication board mounter under the hood making a loud buzzing noise. Tech informed homeowner we would need to order new board. Homeowner wanted to wait for the time being. System was left in the off position at the disconnect.
Tech washed and serviced unit end found no challenges at this time. Customer paid via check. Customer will give us a call for maintenance agreement.
Repairing broken pipe and leak under home with 1/2 poly line repair with pex.
Need shower spot in guest bathroom replaced Master bathroom shower need trim and cartridge Customer okay estimate of total of 407.97 Can get done Monday
Tech found permanent filters frozen to A coil on arrival. Tech removed frozen filters for testing. System is a 3 ton Carrier R22 heat pump condenser with Intertherm electric furnace inside. After removing filters clogged with ice and defrosting unit for 5 minutes, tech leak searched indoor A coil and picked up small leaking area in bottom right corner near drain pan. See video. Tech ran system in cooling mode and allowed system to stabilize. Design subcooling is 10 degrees. Tech did not find system low on refrigerant. Tech suspects previous owner may have had system charged before Mr Mcgarry moved in. 7.5uf blower capacitor is reading very weak at 3.9uf. Repairs needed are an R22 evaporator coil (see picture) and 7.5uf blower capacitor. Please call back to quote. Mike is running mandatory.
Performed ESA, tech cleaned and serviced system. Tech found unit did not have a drain line causing water to leak everywhere around the pad. Also dogs have dug up underneath pad and environment around unit is not the best. Evaporator coil was extremely caked up and filter was clogged. Informed homeowner of findings and recommended to swap filter out every month due to dogs being inside. Tech collected for todays visit.
Tech performed ESA on 1 system. Package hp- tech serviced and cleaned system, found no challenges at todays visit system is operating properly at this time.