2330 Indian Springs Rd
Dudley, NC 28333
(919) 734-9611

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Local Reviews
for pollocksville, nc

Rated 5.0 out of 5 stars based on 2 customer reviews

Excellent service

I recently had the pleasure of working with Romario Torres from Jackson and Sons for a service call on my AC house unit, and I cannot recommend him highly enough. From the moment he arrived, Romario was professional, knowledgeable, and incredibly thorough in his work. He took the time to explain the issue with my unit in a way that was easy to understand, and he patiently answered all of my questions. Romario was efficient in his work, and I could tell that he truly cared about providing the best service possible. Romario also took the time to perform a thorough inspection to ensure that everything was in proper working order. I was impressed by his attention to detail and his dedication to ensuring that my unit was functioning at its best. Overall, I had a fantastic experience working with Romario Torres from Jackson and Sons.

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  • Experience
  • Punctuality

Excellent Service

I recently had the pleasure of working with Bryce Carter from Jackson & Sons as my residential comfort advisor for a new AC unit installation, and I could not be more impressed with his professionalism and expertise. From the moment Bryce arrived at my home, he exhibited a high level of knowledge and professionalism. He took the time to thoroughly assess my home's cooling needs and provided me with a range of options that would best suit my budget and preferences. Bryce was patient and attentive, answering all of our questions and addressing any concerns we had about the installation process. He was able to recommend the perfect AC unit for our home, explaining all of the features and benefits in a clear and concise manner. If you are in need of a new AC unit and want a knowledgeable and reliable professional to guide you through the process, I highly recommend Bryce and the team at Jackson & Sons. Thank you, Bryce, for your outstanding service!

  • Overall Experience
  • Quality
  • Experience
  • Punctuality

Job Locations
for pollocksville, nc

Bryce C.

Bryce C. Job Checkin

Customer invested in new system. Set to install next Thursday


Romario  T.

Romario T. Job Checkin

Catherine.mccoy93@gmail.com System started up in cool mode with a loud humming noise during every start up. Noise was detected at the airhandler. Indoor blower motor was hot to the touch and over amping. Capacitor checked out good, compressor megged on the the green. 2007 90% furnace. Blower Motor has failed. Tech spoke with the homeowners about the findings and would like to receive a system replacement quote due to its age and high repair costs. Tech did mention that we offer worry free warranty as well. System is currently down. Told the homeowner to turn off the system to let the motor cool down and attempted to turn it on to get it to cool down some until our field supervisor can provide a solution. Costumer invested into MPA. Monthly premium agreement.


Matt C.

Matt C. Job Checkin

Tech performed esa, washed and serviced carrier split system Couldn’t get in contact with customer regarding esa renewal


Kyle W.

Kyle W. Job Checkin

BREAKER TRIPPED UPON ARRIVAL. FOUND CONDENSER FAN MOTOR FAILED. REPLACED 1/4HP, 1075RPM FAN MOTOR/ADDED AC RENEW. INVESTED IN ESA (1) SYSTEM. SPOKE WITH MRS. LORAYNE PROPERTY MANAGER. APPROVED TODAYS INVOICE. SYSTEM UP AND COOLING. (RECOMMENDED ELECTRICIAN TO INSPECT ARCING BREAKER IN MAIN PANEL.)


Bryce C.

Bryce C. Job Checkin

Have to reschedule


Luis R.

Luis R. Job Checkin

Tech found od fan not running causing compressor to over heat and kick out on thermal over load tech called homeowner home owner said they are still on maintenance offices checked and found 1 visit is still owed so they are still considered maintenance customer 15 percent discount is applied homeowner approved repair tech used oem capacitor


Noah C.

Noah C. Job Checkin

Tech waited for tenant to arrive at property. Upon inspection tech found secondary drain pan full of water which triggered float switch and cut system off. Tech vacuumed out all water and cleaned primary drain line after homeowner approval. Tech tested drains, system is now draining properly. System is cooling with an 18 degree delta t, found no further challenges. Collected $460.36 for repairs by card via phone.


Open T.

Open T. Job Checkin

Homeowner extended ESA for next year 1 time a year.