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Brett was very thorough in telling me about work done on unit and condition of unit. Very impressed with his knowledge and customer service!!
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Overall Experience
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Punctuality
Not everyone who comes closes access door when they finish. He put it back just like he found it
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Kenny C. did everything to determine the cause of why the breaker in the main panel for the furnace was going off after a short time the HVAC system was running. It was clear that the HVAC system was running correctly and he took pictures that proved it. The breaker for the compressor was not tripping and feeds to the breaker at the main panel, so it is obvious that the breaker at the main panel needs to be replaced. Although I wish he could have replaced the breaker, I understand why and will call a licensed electrician to replace the breaker. I am thankful that I have the pictures to prove the situation with the electrician.
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Overall Experience
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Luis was so informative, explaining exactly what was needed to be done. His expertise and experience was evident. Thanks to him I now have heat and air conditioning.
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I learned from Luis how my new HVAC system was supposed to work at such a detail level that it was clear Luis knew what and how to fix it. In the process of checking the non working system, he pointed out the damaged part in the compressor. He was able to provide a detailed diagnosis so that I was prepared to take it to that next step - actually getting the proper component (the compressor) replaced. Since I could not get a response from the original installer (and questioned their competence anyway), it was obvious that Ruis and his colleagues knew what they were doing and would get the job done.
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Joe did a great job, always love the service we get from Jackson and Son’s
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Overall Experience
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Overall Experience
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Our technician Kylie has excellent customer service skills and knowledge. So glad we choose Jackson and Sons as our provider for unit and maintenance plan!!!!
Overall Experience
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Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Tech performed maintenance per servIce agreement. Tech found no challenges at today’s visit. Tech replaced one 20x25 filter. System is operating properly at this time. Homeowner is inter In having mini split installed in sun room. Tech will notify office to have field supervisor come out and give pricing. Homeowner renewed 1 system ESA at $318.12 via cash. Homeowner paid $320 and will receive $1.88 in change.
Tech performed Precision Tune up on 1 package Heat Pump. Tech found very little maintenance has been done on unit. Tech found valve core leaking, blower compartment filled with dust, unit insulation wearing down and falling into blower compartment. Dust was also caked inside blower motor creating a possible short. All ductwork was laying on the ground and not properly supported. Tech quoted replacing motor and supporting ductwork. Compressor is also megging caution. Unit is slightly low on refrigerant due to the valve core leaks. Tech recommends getting a quote on complete system replacement due to age and condition of ductwork and system, 2007 unit.
Performed ESA, tech serviced both systems. Mini split is in good condition and package unit is brand new. No issues at all. Recommended surge protection, stated they might have surge protection on the house.
Tech arrived and found thermostat blank, tech found fuse blown. Tech replaced fuse and system is back on and operating properly at this time.
Tech performed maintenance per service agreement. Tech found no challenges at today’s visit. Homeowners were concerned about plasma not working due to dust in the house. Tech repositioned plasma to bottom of blower fan to help ionize the air better. Tech also recommended homeowners have ducts cleaned due to them being 20+ years old. (Recommended Servpro). Ductwork was still hanging and in good condition in crawlspace. Tech left one 20x30 filter with homeowners. System is operating properly at this time.
Tech performed maintenance per service agreement. Tech found no challenges at today’s visit. Tech replaced four 14x20 filters. Tech talked to homeowner about plasma air, homeowner was not interested at this time. System is operating properly at this time.
Tech found new vision pro thermostat with no temperature display and temperature sensor error. Customer says power flickered. Tech rebooted thermostat and found no issues with new system or new Vision Pro. Install warranty.
Address is 725 Madison Avenue. Not Madison Drive. Tech found Trane 824 displaying a blank white screen. Customer says they have had power flickering recently. Tech took Trane 824 off the wall and verified 24 volts. Clicked tstat back in place and it rebooted normally. Verified install setup menu and tested system from thermostat in each mode. After rebooting, found no further issues. Tech found indoor coil and blower assembly dirty. Tech recommended ESA maintenance. Customer declined maintenance. Tech collected house all.
Tech performed esa Replaced media filter and uv bulb after customer approval
FOUND FAILED DUAL RUN CAPACITOR/OUTDOOR FAN MOTOR. REPLACED COMPRESSOR CAPACITOR AND 1/4HP 825RPM CONDENSER FAN MOTOR. SYSTEM UP AND COOLING. INVESTED IN PSA (1) SYSTEM. SCHEDULE 1ST VISIT.
Performed ESA, homeowner was not home at the time of maintenance. Completed outside portion. No issues at todays visit.
Tech assisted install with getting condenser unit over wall
