Response from Jackson & Sons:
We're so glad you enjoyed your experience with us. Thank you for the positive review!
Overall Experience
Quality
Experience
Punctuality
Very professional, detailed work with photos showing point of failure. Very timely and quick to resolve.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Provided estimate to install a new energy efficient heat pump
Tech installed plasma air purifier, collected 885+ tax.
Tech washed and serviced unit and found no challenges at this time.
Tech arrived and found unit in a 3 flash fault for failed high limit, tech checked high limit and found it to be failed. Tech replaced high limit and system is now back on and operating properly at this time.
Tech washed and serviced unit per service agreement, tech found no challenges at this time, system is back up and running and holding a delta T of 20 degrees
Tech washed and serviced 3 units per service agreement, tech found no challenges at this time, customer renewed esa agreement for all three systems at this visit, all the systems are back up and running and holding a delta T of 20+ degrees
Upon arrival tech was informed system was not cooling and outdoor unit was not running. Inspected system and found the 45/5mfd dual run capacitor had completed failed. Homeowner approved replacement, system started back up again tech finished inspecting system and found no other challenges. System is back operational at this time.
Tech did not have materials to make repairs as shown in photos from customer. Did not charge customer as there was no diagnosis needed beyond the information provided by the customer before tech arrived on site. Metal duct trunk line needs to be re-insulated completely. Current insulation is saturated and cannot be repaired. Advised customer that we will contact them on Monday with quote to replace insulation. System is 2006, R22. Customer stated the system has been recharged several times over the past years. Tech offered to do a system operations test and customer declined. PVC drain line also needs to be insulated.
25TPA724A003/ FT4BNXB24L00, PLASMA AIR & SURGE PROTECTOR
Tech found system in hard lockout upon arrival, tech reset and allowed system to run for 20 minutes with no challenges 18 delta t, pressures and amp draws tested to specs. Tech was unable to find any challenges at today’s visit only charged house call per office.
Customer invested in 2 ton Carrier SHP Consultation Code: ENGEMAHCQ
Tech found drain clogged and water in the secondary pan. Tech quoted removing water and clearing drain as well as a maintenance plan that would prevent future issues. Customer declined repair quote. Tech also noted schrader valve missing a cap.
Upon arrival tech began replacing compressor under warranty. Pressure tested to 300psi and held. Pulled vacuum and charged system with factory charge of 5lbs and 13oz R410A. Also replaced filter dryer. Changed disconnect due to pullout being broken. Started system with no challenges. System is operational at this time.
On arrival, tenant reported system not keeping up. Unit is a 9 year old RHEEM 3 ton package heat pump. Suction pressure is excessively high (low side saturation temperature near 60F) but head pressure is not (108 saturation with 86 degree outdoor ambient and 73 indoor temperature). Compressor noise gets louder and quieter every 5 minutes or so. It is a slight low growling. Compression ratio looks low with running pressures at 165/370. Heat strips are not stuck on. Recorded a video of compressor noise. Sounds very rough while starting. Second video is louder. Heat pump non fused disconnect is broken. Tech shut off power with 35 amp breaker on back porch. Tech recommends replacing disconnect. This time last year, we documented compressor grinding sound and also a leak in outdoor coil. Existing compressor in the unit today looks original to the unit. Tech Meg ohmed compressor and compressor windings checked green. Tech leak searched entire unit, indoor coil and outdoor and found no ref
Tech performed esa on 3 systems, found no challenges at todays visit Customer wasn’t home during maintenance, no inside work performed Will have to return to perform esa on air handler in attic