Thank you for accessing the issues with my HVAC.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Kenneth explained the problem in layman’s terms-excellent technician.
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Overall Experience
Quality
Experience
Punctuality
Did his job 👍🏻, above and beyond, give the man his mustang.
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Josh did a great job and gave me good information. I’m very happy with my service today.
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Overall Experience
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Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Landen did an excellent job!! Explained service well and pointed out, with photos, future potential issues and what needed to be done. Couldn’t have asked for better service!!
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Kyle W was an excellent technician. He took the time to explain to me the problem, how to fix it, how to maintain my unit since it is very old, to get the best use out of it until I can replace it. This is my second time using Jackson and Sons and I would recommend this company to everybody that I know!
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
STRAIGHT AC PACKAGE UNIT FOUND LOW ON R22. LOCATED LEAK WITHIN BACKSIDE OF EVAPORATOR COILS. COMPRESSOR IS ALSO OVER AMPING/SHOWING SIGNS OF FAILURE. COSTLY REPAIRS NOT RECOMMENDED AND PARTS ARE LIKELY UNAVAILABLE DUE TO AGE. SYSTEM IS IN OVERALL VERY POOR CONDITION. HANDED OVER TO FIELD SUPERVISOR.
No one home. Looked at unit. Dog in back yard. Did not go in back yard. Customer will call me this afternoon when he is free
Tech performed maintenance per service agreement. Tech unable to pull out disconnect for air handler. Tech unable to check blower fan capacitor. Tech found evaporator coil covered in bacterial build up. Tech cleaned coil as best as possible. Tech informed homeowner of condition of coil. Homeowner is aware of age of unit and problems it may come with. Tech left one 20x25 filter with homeowner. Tech got a 19 degree delta T. Homeowner is looking to get his other property 1225 Waterloo dr rocky mount 27804 on maintenance plan. He wanted to be called to schedule a cleaning.
FOUND PRESSURE SWITCH TUBING CLOGGED CAUSING 6 FLASH FAULT CODE. CLEANED TUBING AND CYCLED IN HEAT WITH NO FURTHER CHALLENGES. STATED SYSTEM SEEMS TO HAVE LONG RUNTIMES IN COOLING. FOUND ALL (3) WINDINGS OF COMPRESSOR READING BAD. EVAPORATOR COILS RUSTED. HANDED OVER TO FIELD SUPERVISOR.
(DOWNSTAIRS) FOUND CONTACTOR NOT ALLOWING VOLTAGE THROUGH DUE TO ANTS WITHIN CONTACTS. REPLACED 30A 1 POLE CONTACTOR. SYSTEM UP AND RUNNING. REMOVED ANTS RECOMMEND SPRAYING AROUND SYSTEM.
Upon arrival tech began checking humitdy levels in storage unit area. Tech go readings ranging from 60% to 65%. Tech did find all 7 thermostats with the fan in the ON position. Tech set fans to AUTO and told them to give it a week and see if that changes any. Maybe need to check system performance if issue continues. Temperature sensors located at 1330, 1335, 1314, 1257, 1278, 1248, 1138, 1152, 1156, 1063,
Upon arrival tech installed and tested condensate pump in crawlspace for air handler. Replaced 6’ of 14” flex on return. Started system with no challenges at this time.
Tech performed maintenance per service agreement. Tech found 7.5 mfd capacitor on outside fan testing weak at 6.1 mfd when minimum threshold is 7.1. Tech also talked to homeowner about ESA Renewal and options. Homeowner would like to wait on both repair and renewal. Tech replaced one 16x20 filter. System is operating properly at this time.
Upon arrival tech was informed system was not running. Tech inspected equipment and found AH break tripped under house. Tech reset breaker and system came back on. Other findings consist of Condensate drain for system is going up hill about out 2-3 inches, there is no receptacle for condensate pump. Informed home owner they will need to get electrician to install one and let call us when completed so pump can be installed. There was a hole in one of the return flex lines, will need 12” splice collar and about 10ft of 12” flex to make repair. Disconnect for condenser is in pretty bad shape. Estimates were sent to homeowner for repairs and told to call us when they were ready. System was left off at breaking inside house due to not having proper fall on drain. Tech also informed customer that there could be other issues but would need to make necessary repairs first in order to fuller check rest of system.
Tech found thermostat calling for cool but no voltage at Y at unit. Tech jumped thermostat out and found system running properly. Tech replaced thermostat and found normal operation
Tech assisted tech on replacing bearings and pulleys and shaft. Tech tested blower blower is operating properly at this time. Tested cooling after repairs.
Performed full CMA service, all 3 systems were heavily clogged with grease and grime. tech needs 8- 20x25x2 filters and 7 regular 20x20x1 filters and 4-20x20x1 pleated filters. Middle section Trane unit is down for now, waiting on parts for repairs. Front dining Trane unit is operating properly at this time. Daikin (kitchen) unit is cooling, compressor inner windings are on the caution level, indicating compressor failure is expected. Fan capacitor is reading 9.0mfd out of 10mfd, right before getting out of tolerance levels, replacement is recommended. Heat strips are not operational due to having broken heat strips, 3 bad fuse links, corroded contactor and sequencer is stuck closed, heating may not operate properly. Defrost board has a hot/burnt spot, but still performing defrost for now. Costumer would like to wait in system replacement proposal for now. Trane#2 system report is to be completed after repairs.
Costumer stated that another individual already diagnosed a bad compressor and will be repairing it. No diagnostics performed.
Observed noise with compressor operating. Refrigerant pressures seem as expected. Voltage, compressor amperage, and capacitor test okay. Verified air flow and clean air filter. Temperature difference at condenser 53 supply 62 return. Customer has thermostat set at 58 degrees. Suspect noise is due to low outdoor temperature and very low indoor setting. Recommend follow up visit on higher temperature day to perform full system operation check.
Tech found the thermostat in the kitchen not cooling due to the thermostat being set to 90 on cooling, set temperature to 70 and system operated in cooling. System condenser is extremely clogged. System #2 Serial# 182914479L model# WSC090H3R0A0000 for the middle section has a broken blower shaft, bearing and pulley that needs to be quoted. System for the front dinning section was tripped on low voltage due to having dirty/double filters. CMA is extremely encouraged. Costumer also wants a system replacement quote for 2 systems, the one in the middle and the oldest daikin package unit. System needs to be cleaned out thoroughly and have filters replaced. Collected by check. Field supervisor is scheduled to provide solutions.