Aiden went above and beyond to help find a solution to a recurring problem. My best experience with a tech yet.
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I felt like I was pulled through a ringer !!! Professionals take advantage of seniors and single women. We need heat asap. Yesterday was questionable also.
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He took the time to explain every detail to us very good service
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Great Service
Response from Jackson & Sons:
We're so glad you enjoyed your experience with us. Thank you for the positive review!
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Chris was great, respectful and knowledgeable. He was even sweet with our dogs who wouldn’t stop barking. Excellent job - thank you!
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Found a mainline stoppage in the house. Pulled the toilet and ran sewer machine through the mainline and cleared paper towels from the main sewer line and then reset the toilet.
Tech washed and serviced unit and found no challenges at this time.
Tech washed and serviced both units and found no challenges at this time. (Both units are 6 months old) both units are up heating properly after today’s visit.
Tech washed and serviced unit and found evap coils to be rusted and corroded but no leaks at this time customer is aware of findings and units age. Unit is up cooling properly after todays visit.
Install (2) 5 Ton OxBox Condensing Units
Tech serviced and cleaned unit. Customer uses own filters. Upon arrival tech found condensate drain line cracked and laying on ground. Tech faced no challenges this visit. Tech recommends replacing uv bulb because it’s getting near its life span of 3 years. Tech also recommends plasma air to reduce bacteria build up and improve air quality. Unit is heating and cooling efficiently. Customer declined all recommendations at this time.
Tech serviced and cleaned unit. Tech found blower capacitor reading at 5.5/7.5. Tech also found fan side of condenser capacitor reading at 4.30/5. Tech recommends replacing both capacitors. Customer will call in when ready to move forward with repairs. Tech faced no other challenges at this time. Unit is heating and cooling efficiently.
Technicians returned to replace heat exchanger and blower wheel and shaft with bearings. Technician reran gas piping and started system up heat exchanger started up and ran when blower tuned on control board blew and fuses blew as well technician suspected wiring for motor was not correct and shorted out the control board. Office will quote out board.
Tech serviced unit. Upon arrival tech found water spicket in the front working but one in the back by the unit was not. Tech informed customer. Tech found excessive bacteria build up inside furnace. Tech found evaporator coil to be severely rusted. Tech believes a small leak is starting to form(tech took a video). Tech also found condenser coils to have excessive build up and recommends getting it cleaned out. Unit is heating and cooling efficiently. Customer wants an estimate on new evaporator coil.
Returned to replace inducer draft assembly, installed new inducer and tested. System is back up and heating. Recommended investing in maintenance agreement.
— Tech replaced faulty defrost thermostat on RTU #3 (front) and confirmed proper defrost operation. Confirmed refrigerant pressures on RTU #2 are within specifications according to PT chart. — Both systems are operating normally at this time with both thermostats satisfied at 65 degrees at tech departure. Emailed bill.
Upon arrival tech found failed inducer draft motor. Motor is seized up and will not turn freely. Gave estimate for warranty inducer replacement. Customer approved, need to get inducer motor and return to repair.
Tech washed and serviced unit, tech found rusty evaporator coil but no leaks detected. Unit is heating with a delta T of 17. Tech recommend media filters for both returns due to filters being dirty. Customer not interested.
— Performed CMA Full Service on 3 Packaging Heat Pump Systems. All 3 Systems tested good and back to working condition.
Tech found multiple leaks in water coil spraying water out, tech cut water off in the mean time, will need field supervisor to come verify tomorrow due to age and cost of repairs.