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My technician, Norman, was incredibly helpful and easy to work with! He got me fixed up quickly with a clear explanation of all the work. Will definitely call again!
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Had a very cold week where my system was not maintaining the set heat in the house. Spencer came out and immediately diagnosed the issue of the emergency heat not kicking-on and completed a quick fix and answered all my questions and concerns. Can’t say enough about the excellent service always provided by the techs from Jackson & Sons.
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As always Jackson & Sons does not disappoint. Called for a service tech to come out after noticing my system running much louder than normal after several unseasonably cold days. Aidan was courteous, patient and thorough taking the time to explain the noise was completely normal (phew!!) in response to the recent cold mornings. I Highly appreciate the timely response in having a tech come out to inspect and confirm the system is operating appropriately with no concerns.
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David was very professional and explained everything he was doing in order to correct the issue.
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I asked a lot of questions and the team installing my unit was very knowledgeable and answered all my questions . They were very professional and treated me with respect .
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Kyle was very professional and explained to me what was going on with my system and made recommendations
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MANY THANKS TO JACKSON and SON FOR THEIR CARE AND SUPPORT. ESPECIALLY, WHEN I NEED THEM DESPERATELY. MAY GOD CONTINUE TO BLESS YOU IN ALL YOUR ENDEAVORS. WITH DEEPEST REGARDS, MARILYN BROADIE
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Overall Experience
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Overall Experience
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Overall Experience
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Tech monitored system operation and found everything to be running, found no unusual noises coming from condensing unit. Tech did find that equalizer line was routed extremely close to fan blade. Tech pushed line away from blade. Also found system running a high head pressure in heat mode. Found blower set to lowest speed, adjusted blower speed to medium. Head pressure dropped and is within spec, evap coil is clean filters are slightly dirty. Recommended investing in maintenance agreement.
Tech found duct had fallen, tech found repair on duct was made in December of 24 and same duct had broken again, tech repaired duct under contractor warranty. All is good at this time.
—Tech Performed CMA Full Service on 3 Split systems, 1 Wall Mount System. Systems tested good had capacitors tested weak that are listed. All Systems back operating as expected. — Fan Capacitor on Heat Pump#2 tested weak 4.03 mfd of 5. Recommend to replace capacitor due for failure provided an estimate for capacitor.
Tech washed and serviced unit and found evaporator coil to be rusted and corroded but no leaks at this time tech did find compressor to be mega ohming in the red tech called out field supervisor unit is up cooling at this time.
Tech washed and serviced unit and found evap coil to be rusted and corroded but no leaks at this time tech also found standing water at entry way door of crawlspace tech believes to be rain water found no other water under home tech found no other challenges at this time unit is up heating properly after today visit. Customer extended psa 1 sys 2 times a year.
Tech washed and serviced unit and found no challenges at this time (unit was just installed 6 months ago) unit is up operating properly at this time.
Tech washed and serviced unit and found no challenges at this time. Unit is up cooling with a delta t of 21 after today visit.
Tech washed and serviced unit found no challenges at this time unit is up operating properly after todays visit
PERFORMED CMA FULL SERVICE ON 3 GAS PACKAGE SYSTEMS ON ROOFTOP. GAS PACK #1 IS PERFORMIG PROPERLY AT THIS TIME. TECH CLEANED EVAPORATOR AND CONDENSER COILS ALSO OUTSIDE CABNET OF SYSTEM. FLUSHED DRAIN LINE AND REPLACED 4-20x20x2 FILTERS. PERFORMED LEAK SEARCH ON COILS, DIDNOT FIND ANY LEAKS. TECH CHECKED FAN, COMPRESSOR AND BLOWOR MOTOR AMPERAGE, ALL AMPERAGE CHECKS WERE INSIDE CORRECT SPECIFICATIONS. UPON ARRIVAL TO SERVICE GAS PACK #2 WAS NOT OPERATING. TECH DIAGNOSED SYSTEM AND FOUND SYSTEM VOID OF R-410A REFRIGERANT, THERE IS AN ESTIMATE PROVIDED FOR R-401A REFRIGERANT PER POUND. TECH LEAK SEARCHED EVAPORATOR COIL AND CONDENSER COIL AND FOUND NO PRESENT LEAKS, RECOMMEND A LEVEL 3 LEAK SEARCH ON COILS TO FURTHER DIAGNOSE SYSTEM AND FIND POSSIBLE LEAKS. THERE IS AN ESTIMATE PROVIDED FOR A LEVEL 3 LEAK SEARCH. TECH CHECKED AMPS ON 60 AMP FUSES INSIDE DISCONNECT BREAKER BOX AND FOUND 1 FUSE HAS FAILED, RECOMMEND REPLACEMENT OF 1-60 AMP FUSE, THERE IS AN ESTIMATE PROVIDED FOR REPLACEME
Tech washed and serviced unit, found no challenges at this time. Unit is heating with a delta T of 24. Customer has washable filters. (Not TTE unit was put in a couple months ago)
Tech washed and serviced unit. Found blower capacitor testing over tolerance level. We don’t carry 8mfd capacitor on truck but customer was not interested in replacing today. Unit is operating properly could not get delta T due customer preferred me not come inside. Left 20x25x1 filter with homeowner.
Tech washed and serviced unit. Customer not home, tech found fan capacitor testing 2.8/5 way below tolerance. Tried calling customer to notify, Phone did not ring. Could not get delta T or check thermostat. Left 20x25x1 filter.
Broken Kohler tub shower Handel thread strip out need replacement handel in brush nickel Fill valve is bad on toilet and leak at boday hook up
Tech serviced unit and found unit to be pulling higher amps on start up tech recommended hard start kit to lower start amps and extend life of compressor customer would like to wait for now we’ll pipe had busted tech was unable to wash the coils customer will call in once they have it fixed to have us wash they coils will thing on the hard start kit and may have us install then.
Tech found heat strips not running with auxiliary heat call. Tech found thermostat sending power to w2 but not w1 at air handler board. White wire was tied to w2 and black to w1. Thermostat only has white wire connected and has no slot for w2. Tech tied white to w1 and w2 connections and found heat strip running with thermostat call. Tech found burning smell in heat strips and suspects heat strips have never ran. Tech informed customer once the dust is burned off the smell will go away. System is heating properly at this time. Supply temp is 116