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Mate was knowledgeable, thorough, meticulous, and concerned about doing the job correctly.
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Noah, from Jackson and Sons, is knowledgeable, conscientious, efficient, and attentive . He is also very courteous.
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Great job by our service technician Logan during our regularly scheduled system check up. He went the “extra mile” by helping us with a thermostat programming issue. Very satisfied customer here in Stantonsburg!
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Ricky came by today to do some routine maintenance on our new system and he was a wealth of knowledge. Very informative and great personality. I enjoyed having a conversation with him even after he was finished with the ‘checkup’.
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I find Jackson and Son to be professional , prompt, efficient, and knowledgeable.
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The technician was polite to me and respectful of my home. He explained what he was going to do and when completed he told me what he had done.
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This is the third time a J&S service man has come to my home and each one has been very professional, knowledgeable, and efficient . I wish I had found Jackson and Son years ago!
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Overall Experience
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Overall Experience
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PERFORMED ESA. RECOMMEND SURGE PROTECTOR. RECOMMEND REPLACING UV BULB. RECOMMEND PLASMAPURE AIR PURIFIER. UNABLE TO CONTACT.
INSTALLED PLASMAPURE WHOLE HOUSE AIR PURIFIER. ADDED 20x25x1 FILTER.
Tech returned to drop off two 24x24x1 filters, tech left filters inside screen door on porch as customer was not home.
Tech came to perform leak search on gas line. Gas is turned off. Tech spoke to technician from Piedmont and Piedmont stated leak is underground. We are not equipped with materials to dig underground and search for leak. Referred customer to gas pro LLC out of Wilson.
Tech replaced ECM blower motor/module and run tested system. System cycled through heat pump stages 1 & 2 and gas heat stages 1 & 2 (heat stages 3 & 4). System is operating correctly at this time. Per request, tech checked gas fittings for leaks due to gas odor around unit described by customer. No leaks found at this time. Tech collected $1,983.50 by check for replacing ECM blower motor/module.
Tech performed maintenance per energy savings agreement. System is operating properly at this time. Tech did not have 24x24x1 filters on the truck. Office will need to schedule tech to stop by next time we are in the area to drop of 2 24x24x1 filters. Customer said we could leave them on front porch if nobody is home.
Tech installed and tested OEM thermostat.
