Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Mate was knowledgeable, thorough, meticulous, and concerned about doing the job correctly.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Noah, from Jackson and Sons, is knowledgeable, conscientious, efficient, and attentive . He is also very courteous.
Overall Experience
Quality
Experience
Punctuality
Great job by our service technician Logan during our regularly scheduled system check up. He went the “extra mile” by helping us with a thermostat programming issue. Very satisfied customer here in Stantonsburg!
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Ricky came by today to do some routine maintenance on our new system and he was a wealth of knowledge. Very informative and great personality. I enjoyed having a conversation with him even after he was finished with the ‘checkup’.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Tech found float switch tripped with no water in the pan. Float switch orientation causes pressure on float breaking power to Y. Tech replaced float switch and recommend an EX trap. Customer only wants secondary float switch replaced now and wants to purchase ez trap at next maintenance.
Tech found blower would not engage tech did get 240v to blower motor relay in board would click when engaged and 24v was present at the motor but did not spin. Tech informed customer on findings and price fir warranty blower motor
Performed routine maintenance per energy savings agreement. Technician did not find any challenges with system cooling today. The system is operating properly and holding a delta t of 20 degrees. No further development from rust findings at last visit, all systems function properly at the time of maintenance. Customer renewed ESA. Payment billed out with office approval. Send bill to PO Box 143 Stantonsburg NC 27883.
Performed routine maintenance per energy savings agreement. Technician was unable to find any challenges with the portion of service completed. Tech was unable to get anyone to the door so they were unable to inspect thermostat, change filters or check delta t. Filters left between screen door and front door. For renewal, technician billed out per office. Customer is mailing in check for renewal
Upon arrival tech removed broken styrofoam pad and installed 38x70 pad.
Tech performed Precision Tune Up in Gas Pack. Upon arrival the customer stated the system was not heating. After reviewing the gas ignition sequence, the technician determined that the burners were having issues lighting. Burners were pulled and cleaned. Tech restored power to system and heat is back working properly. For the AC side of the system. No challenges were observed. The system is cooling properly and holding a 18 degree delta t. System was in need of a cleaning. Examples - condenser coil was compacted with debris and dust. Evaporator coil was also impacted with dust and in need of being cleaned. Tech cleaned system thoroughly and it is now running with lower amp draws. While concluding service technician fell through the covering for the customers grey water tank. Measurements of the current tank covering are 38 inches by 65 inches. Office was contacted and we are going to take care of replacing this for the customer. Tentatively Scheduled to come out Monday 3/25/24 Custo
Tech helped PTU tech troubleshoot system.
Hybrid Furnace Repair: A homeowner with a hybrid furnace encountered issues with the electric heat module. Efficiently repairing the module, we ensured the furnace operated seamlessly, providing effective heating with reduced energy consumption for the home. The repair not only restored functionality but also contributed to long-term energy savings.
Tech found no difficulties at this time. System is newer and is heating and cooling properly. Tech did notice significant bacteria growth inside system. Tech recommends installing either uv light or plasma air inside system to decrease bacteria growth and increase system efficiency. Tech cleaned bacteria off of coil throughly.
Tech washed and serviced unit Customer wasn’t home during maintenance, no inside work performed
Tech washed and serviced unit Customer extended esa
Tech found no difficulties at this time. System is heating and cooling properly. Homeowner extended Psa
Tech found no difficulties at this time. System is heating and coming properly.
Tech performed maintenance per energy savings agreement. Operations of system is working properly tech could not go inside due to homeowner Not being home. tech Dropped off 24 x 24 x1 filter. Could not collect signature or check delta t.
