Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Mate was knowledgeable, thorough, meticulous, and concerned about doing the job correctly.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Noah, from Jackson and Sons, is knowledgeable, conscientious, efficient, and attentive . He is also very courteous.
Overall Experience
Quality
Experience
Punctuality
Great job by our service technician Logan during our regularly scheduled system check up. He went the “extra mile” by helping us with a thermostat programming issue. Very satisfied customer here in Stantonsburg!
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Ricky came by today to do some routine maintenance on our new system and he was a wealth of knowledge. Very informative and great personality. I enjoyed having a conversation with him even after he was finished with the ‘checkup’.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Performed routine maintenance per energy savings agreement. Technician found no challenges at this time. System is heating properly and holding a delta t of 20+ degrees. Tech recommended a plasma whole house air purifier for optimal indoor air quality. Customer renewed maintenance agreement via check.
Tech found no difficulties at this time. System operating perfect. Top of unit is bent homeowner mentioned she’s been waiting for system to be replaced since installation.
Tech performed CMA on one system, tech cleaned system thoroughly. Replaced two 20x20x1 filters. System is heating and cooling properly at this time, upon inspection tech found compressor megged in the yellow range at condensing unit. Tech recommended replacing system, system is 20 years old.
Tech performed maintenance per energy savings agreement. Tech informed homeowner of ac renew and suggested adding at todays visit stated she will hold off for now. System is operating correctly at this time. Replaced 2 14x24x1 filters.
Performed PTU. System is operating normally at this time.,both heating and cooling are operational at the time of visit. The delta t observed on the day of service was 20 degrees. One challenge noted by the tech was that there is significant bacterial growth in the system, leading to poor indoor air quality and decreased efficiency. Tech recommended installing a plasma pure air purifier in order to combat bacterial growth. Tech quoted 810 plus tax. customer would like to discuss with husband before installing plasma. Customer is invest in PSA plan and paid 89 for todays visit.
Replace a rollout switch. Terminal broke off of switch due to rust.
Serial #1612H04372 Gas pack. Found the inducer motor running upon arrival. Ignition control board was giving a 6 flash code(rollout switch open). Roll out switch has a broken/rusted terminal, need to be replaced. tech checked the heat exchanger and found no cracks at this time. Heat exchanger face plate does have rust and also around the entrance tubes to the heat exchanger but no cracks found at this time. Tech provided the costumer with an estimate to replace the rollout switch and agreed to order the rollout switch. Heat side of the system is down for now, tech left the Thermostat on cool for right now to avoid having the inducer motor operating at all times. Rollout switch was also left disconnected. No house call due to recent ESA visit.
Performed maintenance, tech found no issues with system at todays visit, customer not home so tech could not change filter, check temps or collect signatures. Please mail hard copy to address.
Tech found face plate and entrance to heat exchanger is rusted but has no cracks, informed customer of condition. Tech found no issues. System is back on and working properly at this time. Please mail hard copy to customers address.
Performed ESA. For future reference, homeowner is a 2 system ESA 1 vist a year. Homeowner extended ESA
Tech washed and serviced Unit and found no challenges at this time.
Tech performed ESA on 1 system found no challenges at today’s visit, customer uses own filters.
Tech washed and serviced unit and found the unit was 33 years old tech tested compressor and leaked tested evap and condenser coil and found no leaks unit is running with a delta t of 23. Customer did not wish to invest in esa.
HVAC Repairs. As I embarked on addressing the HVAC system's issue at the client's home, I recognized that the system was emitting unusual noises. After a meticulous investigation, I traced the source of the problem to a loose blower motor. Through a series of careful adjustments and securing, I successfully resolved the issue, ensuring that the blower motor operated smoothly and effectively, and eliminating the disruptive noise that had been occurring.
Tech arrived and found thermostat satisfied at 70, tech performed one system psa, tech replaced defrost board(cnt05482), tech found no issues at todays visit, tech spoke with customer about renewal of agreement and customer decided on renewing agreement. Tech got good delta t of 20 degrees.