2330 Indian Springs Rd
Dudley, NC 28333
(919) 734-9611

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Local Reviews
for wallace, nc

Rated 5.0 out of 5 stars based on 5 customer reviews

Excellent service

Exceptional

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Great service call experience

Randy did a great job in servicing our HVAC systems for the spring and summer season. He took great effort in explaining his work and the state of our HVAC systems. Thanks, Randy!

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Winter service on systems under service contract

Very impressed with service work Randy Kuhnau on our two systems. Request that he make future service calls for us.

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Excellent service by an experienced tech

Ben did a a very thorough job in servicing our HVAC systems yesterday

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Jackson and Sons are the best

Impressed with the service work performed by Byrce to our HVAC systems. And Bryce was very informative in providing information on the condition of our systems. Would like for Bryce to come back on future service calls. Thanks.

  • Overall Experience
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  • Experience
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Job Locations
for wallace, nc

Chris M.

Chris M. Job Checkin

Home owner wants whole house replumbed….i recommended another plumber for the job.


Kyle W.

Kyle W. Job Checkin

(MAIN SYSTEM) PERFORMED OPERATION TEST FOUND SYSTEM OPERATING WITHIN SPECS. CUSTOMERS MAIN CONCERN IS WITH DUCT SYSTEM. STATED FLOODING FROM STORM CAUSED DAMAGE TO DUCT SYSTEM. INSPECTED DUCTS AND FOUND MULTIPLE FALLEN/COLLAPSED SUPPLY LINES, AND MULTIPLE LINES WITH WATER WITHIN INSULATION. REPLACEMENT OF DUCT SYSTEM IS RECOMMENDED, AND WATER DOES SEEM TO BE MAIN CAUSE OF DAMAGE. (SECONDARY SYSTEM) CHECKED OPERATION AS WELL PER MRS. DARCY. RESET BREAKERS AND FOUND OPERATING WITHIN SPECS. SUPPLY VENTS IN HOME WILL NEED TO BE OPENED DUE TO VENTS BEING CLOSED IN CEILING DUE TO CONCERNS WITH SYSTEM AFTER STORM. SYSTEM IS FUNCTIONAL. UNABLE TO CONTACT MRS. DARCY FOR PAYMENT OR GET EMAIL INFORMATION. BILLING PER JERRY OFFICE WILL NEED TO MAKE CONTACT.


Chris M.

Chris M. Job Checkin

Install customer provide faucet


Joshua C.

Joshua C. Job Checkin

Performed CMA full service on 12 Split Systems. #1 - technician did not find any challenges while servicing this unit. System is cooling properly with a 18 degree delta t. #2 - technician found the system to be not cooling upon arrival. Tech found blower motor to not be operational when given a call for cooling. In addition, the Megohm test revealed the compressor to be failing/failed. Tech turned over to supervisor department. #3 - technician found the system to be cooling properly. Delta t was 19 degrees when tested. Tech would recommend adding EZ trap and primary drain safety switch. #4A - tech found the system to be cooling properly at the time of service. Tech would recommend adding EZ trap and primary safety switch. #4B - technician did not find any challenges while servicing equipment. One recommendation would be to add a safety switch and EZ trap. #5 - tech found no challenges while servicing equipment. Technician found the system to be cooling properly at the time of vis


Matthew L.

Matthew L. Job Checkin

Chance out hose bib had to convert water line from galvanized to pex


Matt C.

Matt C. Job Checkin

Tech washed and serviced unit Customer extended psa


Matthew L.

Matthew L. Job Checkin

Unit is a 7 year old Payne package heat pump. Tech found low voltage fuse blown due to a wire rub where high pressure switch wire was shorted to cabinet. Tech was able to isolate short with electrical tape and replace fuse. Tech removed unnecessary batteries from thermostat and tested system in each mode. No further issues found. Tech recommended regular ESA preventative maintenance on system to keep unit operating efficiently and last as many years as possible. Customer declined saying funds are tight right now. Mikeatregisters@gmail.com


Luis R.

Luis R. Job Checkin

Tech found condenser for number 8 was not operating even with y call. Upon further inspection tech found system completely void of refrigerant tech called Jeff and informed him on finding and got approval for leak search tech added 1 lb of 410a and pressurized system tech found a leak in evaporator coil in a/h in hall way as well as in condenser tech could not pin point exactly where location of leak is on condenser due to wind not allowing tech to get exact confirmation but there is a leak present. Tech spoke with Jeff about leak and recommend replacing due to age and having leaks in both areas. System is heating with heat strips only.


Chris M.

Chris M. Job Checkin

-Performed cma inspection on 12 split systems. Performed inspection of oven hood and make up air. -Split System 2: Signs of heat damage and pitting on compressor contactor. Recommend replacement of contactor. Provided estimate $252.55. Compressor megged as caution. Windings shorting and compressor may be due for failure. Customer should consider replacement of system. -Split System 3: Outdoor fan capacitor tested weak. Provided estimate for replacement of capacitor $202.56. -Split System 5: Signs of heat damage and pitting on compressor contactor. Recommend replacement of contactor. Provided estimate $252.55. -Split System 7: Outdoor fan capacitor tested very weak. Provided estimate for replacement of capacitor $198.14. Outdoor fan motor amperage high. Compressor megged as caution. Windings shorting and compressor may be due for failure. Customer should consider replacement of system. -Split System 8: Blower motor capacitor tested weak. Provided estimate for replacement of capaci


Romario  T.

Romario T. Job Checkin

System #5 Replaced a braze-in high pressure switch and Biflow filter dryer while flowing nitrogen, that was diagnosed by a previous tech, Pressure tested to 300psi. Pulled vacuum below 500 microns. Wired up the pressure switch back in its circuit as it was, factory Charged system with 11lbs of R410a. System is back up and cooling. Repairs were pre-approved.


Matthew L.

Matthew L. Job Checkin

Lobby and front office unit is #1 that was recently installed. Customer is not having issues with unit #2. The challenge with #1 was Honeywell vision pro following an undesired schedule. Tech changed install setup to “non- programmable.” New install Trane system #1 is cooling. They reported that the system not cooling is system #5 for kitchen and laundry. Tech found indoor unit blowing air, but outdoor unit not running. Tech found high pressure switch stuck open. Tech found outdoor fan blade sitting very low on fan motor shaft and fan blade spinning below the round discharge air fan oriface in top panel. Motor shaft looks like blade has slid down shaft. There is a groove where set screw rubbed motor shaft. Tech bypassed high pressure switch and recorded refrigerant pressures before and after adjusting fan blade. Tech securely tightened set screw to motor shaft after adjustment. System is back cooling after adjusting fan blade and bypassing high pressure cutout switch. Tech billed fo


Jacobo C.

Jacobo C. Job Checkin

Unit #1: Offices/Lobby


Norman  A.

Norman A. Job Checkin

Install EZ Trap on IDU-5 per prior approval.


Norman  A.

Norman A. Job Checkin

Added condensate EZ Trap to IDU-10, 8, per prior approval. Replaced heat strip contactor on IDU-9 per prior approval. Replaced outdoor fan motor capacitor on ODU-1, 5, 10 per prior approval. Heat strips still in need of replacement on IDU-9 air handler. System may need further diagnosis now that contactor has been replaced. Identified problem with ODU-5 condenser not coming on when called by thermostat or manually jumper at unit. Demand tech to be dispatched for further diagnosis.


Kyle W.

Kyle W. Job Checkin

FOUND EVAPORATOR COIL COMPLETELY FROZEN UPON ARRIVAL. ALLOWED TO THAW/TESTED DAMPER MOTORS NO CHALLENGES. HAD MULTIPLE HITS WITH LEAK DETECTOR AT CORRODED/RUSTED AREAS OF EVAPORATOR COIL. BRYCE IS HEADED ON SITE.