I always get Great service from Jackson & Sons. Tyler was outstanding
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I won't use any other company. Great team that does a great job...everytime.
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Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
I always request Matt. Matt always does a great job, answers my question, and very thorough.
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Called for assistance for a demo on my new unit and had a crew come out the same day. Excellent experience
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Overall Experience
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They took the time to answer my questions and concerns. The work was done in a timely manner. Overall did a good job.
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Overall Experience
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I purchased the preferred service package this past summer. Since the technician came out yesterday for the 6 month’s check… my service package had expired in just one day. So no discounts on parts. The technician yesterday supposedly cleaned and checked everything but failed to turn the power source back on. He then checked the temperature before he left stating it was putting out 80 degree air and said it was fine. When I awoke this morning, not even 14 hours after the technician left, the temperature I. Our house was 64 degrees. My only wish would have been a more thorough inspection before today.
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Overall Experience
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Punctuality
Great service, the service technician was very nice and took the time to go over his findings and estimator promptly provided replacement estimates
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Punctuality
Upon arrival tech found failed thermostat, replaced after approval. System is back up and cooling. Collected service call and billed repair per office.
Tech Performed CMA Inspection 5 Split Systems. Systems tested good and working as expected. Fan Capacitor tested weak due for failure provided a estimate — Fan Capacitor Condenser #4 tested weak 4.23/5 mfd
Met with customer to provide price to replace Unit 5.
—Tech Performed CMA Full Service 8 Split Systems operating as should. — Blower Capacitor on Air Handler #6 tested weak 9.33/10 mfd. Recommend replacement the capacitor due for failure. Provide a estimate for capacitor. —Condender Fan Motor on System #8 is failed. Provide an estimate for replacement.
Tech washed and serviced both systems and found no challenges at this time both systems are fairly new customer extended 2 sys Psa 2 times a year via check. Both units are up heating after todays maintenance.
Found leak to be coming from frigerator when you when call for water it start drip from bottom of refrigerator turn water of to refrigerator for can get it look at
Performed CMA full service on 2 Package Heat Pump systems, 2 Split systems, and 1 Gas Package system. - Package Heat Pump system #1 is operating properly and cooling properly with a Delta T above 18 degrees. - Package Heat Pump #1 fan capacitor rated 20 mf tested weak at 19mf, capacitor is due for failure, recommend replacement of capacitor. - There is an estimate attached to this invoice for replacement of fan capacitor. - Package Heat Pump #2 not in operation at this time, thermostat not functional upon arrival. - Tech consulted with customer about options for Package Heat Pump #2, customer stated system controls a part of the building that is not used and does not want options for getting system back up and running. - Split system #1 in office are is performing and cooling properly with a delta T above 18 degrees system has no challenges at the current time. -Split system #2 which services electrical room is performing properly and has a delta T of above 18 degrees. - Split system #
Tech confirmed E1 and E2 on thermostat 4. Found the error codes online refer to heat failure and cooling failure. RTU4 has a 2 flash lockout error at RTRM board. Blower is running. System is not heating. Duct detector does not appear to be tripped. Tech reset lockout with power cycle and ran through each mode of operation at test pins. Recorded refrigerant pressures and amp draws. System has a two stage compressor and a single stage compressor and heat strips. Four heat stages total. Tech was unable to duplicate lockout. System is back operating in heat. No charge for callback.
Technician found fuse was blown. System is back side where they are remodeling. S#595L upon replacing fuse te h also found thermostat display was lighting up but blank technician tried to reset multiple times display would still not turn on. Technician quoted out thermostat replacement Danny approved. System is operating properly at this time.
PERFORMED CMA INSPECTION ON 3 ROOFTOP GAS PACKAGE SYSTEMS, 1 MAKE UP AIR SYSTEM AND 2 EXHAUST FANS. ALL SYSTEMS ARE PERFORMING PROPERLY AT THIS TIME. FAN , COMPRESSOR AND BLOWOR MOTOR AMPERAGE CHECKS WERE INSIDE CORRECT SPECIFICATIONS. DELTA T CHECKS WERE OVER 20 DEGREES DIFFERENCE FROM SUPPLY TO RETURN. TECH FLUSHED DRAIN LINES AND ADDED CONDENSATE DRAIN TREATMENT TABLETS TO DRAIN PANS. TECH COMPLETED FILTER CHANGE OF 4-16x20x2, 6-16x24x2, AND 4-18x24x2 FILTERS. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
Upon arrival customer stated city was working on power and when they turned it back on the system never started. Customer already found breaker tripped and reset system is running, customer didn’t want system to be inspected further. System is 40 years old tech recommended replacement due to age customer stated he is interested but is just unable to do at this time and will call back when ready.
Tech found E1 and E2 code for coil temp sensor on RTU4, tech inspected and found sensor testing to spec, system is operating properly tech found lots of water in electrical compartment coming in through cracks, tech sealed with silicone and insulation tape. No further challenges at this time.
- Tech found loosely secured door panel on the Trane gas furnace that serves the front offices and lobby area, deactivating the door switch and de-energizing the electrical circuit. - Re-secured panel and taped for reinforcement. Confirmed proper operation with delta T reading 47 degrees. System is heating normally at this time.
—Performed CMA Full Service on 5 Rooftop Package Heat Pumps and 2 Mini Split Heat Pumps. —RTU-1 2022 Trane 8.5 Ton Package Heat Pump: Condenser coil slightly frosted upon arrival. System operated defrost in Test Mode without challenges. System operating pressures should be monitored closely at future services. —All systems operating with acceptable temperature differential at this time. Replaced filters, flushed drain pans and traps, tested electrical and temperatures, cleaned and washed units and coils.
Tech washed and serviced unit. Tech found no challenges at this time. Customer extended but changed to a monthly plan. Will call office to discuss card information. Unit is heating with a delta T of 22.