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Came in and didn’t stop until our system was up and running. Explained everything in detail to correct the problem.
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Overall Experience
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Punctuality
Wonderful! No complaints at all!
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Overall Experience
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Overall Experience
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Punctuality
When a malfunction occurs, they are here within 24 hours. Always friendly and courteous.
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Overall Experience
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Overall Experience
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Punctuality
Blake presented himself as a clean cut & very professional representative. I felt very comfortable with him being in my home. I really appreciated the fact that he did not suggest that I purchase a new unit because one of my units is about 27 years old. A former Jackson & Son representative did suggest purchasing a new unit to my husband just because the unit was old, even though we were not having any problems with it. I did not feel too good about that. I wondered if the service to us was less important than the benefit of selling a new unit was to the representative.
Overall Experience
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Tech is servicing three Rrane heat pumps and two gas packs.
Tech is installing damper diffusers.
