Great service, the service technician was very nice and took the time to go over his findings and estimator promptly provided replacement estimates
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Overall Experience
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Overall Experience
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Great maintenance visit, feeling more confident and knowledgeable about the units and their readiness!
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Overall Experience
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Overall Experience
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I would recommend Jackson & Sons to anyone. They have always provided excellent service for my business and home.
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Very knowledgeable, courteous, fast service for the repair of our air conditioner!!
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Professional, personable, and knowledgeable! Answered my questions to help me better understand my home. Very respectful and I’m looking forward to being on the service plan!
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Great service, this will make the second unit we have brought from Jackson & Sons, our first was in 2008, it has just started giving us problems, so we are now investing in getting a new one...Thanks Jackson & Sons for your service.
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Nate was extremely professional and efficient in diagnosing and explaining the problem. Took the time to show what he found and answer any questions that I had. Very pleased with the service and explanation of next steps.
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Tech performed CMA inspection on 21 split systems, 1 mini split, and 1 package unit. All systems are operating in heat mode at this time, however tech left system 14 condenser off due to previously found faults. Tech has attached system performance reports to this invoice.
Tech performed ESA on 1 system found no challenges at this visit, recommended surge protection customer declined. Tech showed customer how to connect google nest t stat to phone customer uses own filters.
Tech found a low voltage short in the G circuit. Tech found an AC/DC adaptor going to an air quality monitoring that had continuity to ground was tied to the G circuit. Tech took the monitor out of the circuit and found system running properly. System is now running properly. We will have to quote out replacing the monitor if they choose to have it replaced.
Tech replaced hood on package unit. Removed existing hood and installed new, secured tightly and sealed around hood with silicone. Also replaced UV bulb, collected $621.53 by card.
Inspection on a TRANE heat pump, changed filters, cleared drain trap, checked belt, checked capacitor and motor amps.
Performed a full service on 3 Trane units, Carrier AC, ICP gas package unit, changed filters, checked capacitors, motor amps, belts, cleared traps, cleaned units, washed coils. Emptied aux pan of debris in Elec room.
Tech found furnace 1 pressure switch error due to an inducer assembly completely rusted out as well as heat exchangers in poor condition.. Unit is 31 years old and recommended replacement. Tech found furnace 2 receiving gas on the inlet side of the gas valve, but no gas on the outlet side with 24v at the valve. Gas valve would need to be replaced
RETURNED TO REPLACE INDUCER MOTOR. ORIGINAL WHEEL IS RUSTED AND CANNOT BE REMOVED FROM SHAFT. ONLY MOTOR WAS SENT FROM MANUFACTURER. SPOKE WITH JERRY WE WILL BE RETURNING WITH FULL INDUCER ASSEMBLY.
Tech found aux switch tripped due to drain clogged tech cleared drain line with nitrogen
Tech found unit 3 kitchen unit was tripping breaker. tech reset breaker it automatically tripped again. tech found compressor was shorted to ground causing breaker to trip. Tech spoke with Richard and he was concerned on the unit he was in the middle of something and informed technician he will go find out all information he needs then give us a call back. He is aware of compressor being shorted to ground unit is left off. Compressor to be priced by office.
REPLACED FAILED INDUCER DRAFT ASSEMBLY/INSTALLED SURGE PROTECTOR. SYSTEM UP AND HEATING. BILL INVOICE TO FULFORD & JONES COMPANY APPROVED PER OFFICE.
FOUND WARRANTY INDUCER DRAFT ASSEMBLY HAS FAILED. NEED TO ORDER AND RETURN TO MAKE REPAIR. INVESTED IN PSA (3) SYSTEMS. SCHEDULE 1ST VISIT AFTER REPAIRS ARE MADE.
PERFORMED CMA FULL .SERVICE ON 1 GAS PACKAGE UNIT AND REPLACED FILTERS
AC Repair Service: The challenge was an AC system suffering from frost buildup on its components. A swift investigation revealed a malfunctioning defrost control system as the culprit. To address this issue, I undertook a comprehensive repair, meticulously fine-tuning and optimizing the defrost cycles to ensure their proper operation. The result was an AC system that no longer suffered from frost buildup, guaranteeing efficient and uninterrupted cooling performance for the homeowner.
