Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
When a malfunction occurs, they are here within 24 hours. Always friendly and courteous.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Blake presented himself as a clean cut & very professional representative. I felt very comfortable with him being in my home. I really appreciated the fact that he did not suggest that I purchase a new unit because one of my units is about 27 years old. A former Jackson & Son representative did suggest purchasing a new unit to my husband just because the unit was old, even though we were not having any problems with it. I did not feel too good about that. I wondered if the service to us was less important than the benefit of selling a new unit was to the representative.
Overall Experience
Quality
Experience
Punctuality
Annual maintenance on a Trane package heat pump.
Full service maintenance on a Carrier heat pump, Daikin heat pump, changed filters.
Full service on 4 Carrier gas package units.
Full system tuneup on 22 split systems and 1 package unit
Annual maintenance on a Trane package heat pump.
Performed annual maintenance on a Goodman split system.
Tech is performing service on Airease package unit.
We are performing a low voltage short check on a 10 year old American Standard split heat pump.
Tech is performing annual tune up on a new style Trane package heat pump.
