Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Always a pleasant experience with very knowledgeable technician! Very thorough in what is done or need to be alerted to.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
I had a heating emergency during cold snap- technician arrived quickly, service fast and he got my unit running in less than an hour!
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Very professional, and answered all questions and/or concerns.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Emailed proposal to replace system.
Performed ESA, tech recommended a hard start kit to improve the life of the compressor. Coil has signs of rust and corrosion but found no leaks. Informed homeowner of all finings at todays visit.
USED PLASTIC ADJUSTING SCREW FROM GAS VALVE ON TRUCK TO REPLACE STRIPPED SCREW.
FOUND UPSTAIRS THERMOSTAT SENDING FAULTY CALL FOR AUXILIARY HEAT DURING COOLING OPERATION. INSTALLED (2) FP5000 THERMOSTATS. CYCLED BOTH SYSTEMS WITH NO FURTHER CHALLENGES. INVESTED IN ESA (2) SYSTEMS.
Emailed proposal to customers son, he is going to speak with his father and contact us back.
FOUND 21 YEAR OLD SYSTEM LOW ON R22 CHARGE. LOCATED PINHOLE LEAKS WITHIN BOTTOM OF EXTREMELY RUSTED EVAPORATOR COILS. FURTHER INSPECTED AND FOUND HUGE CRACKS WITHIN RUSTED HEAT EXCHANGER. HANDED OVER TO FIELD SUPERVISOR.
Performed ESA, homeowner was not home at the time of maintenance. Could not get in contact. Tech found a leak inside evaporator coil. Video and pictures are uploaded. Homeowner needs to be aware of leak due to the importance of issue. Could not get renewal.
Tech washed and serviced unit and found duct work starting to deteriorate due to age tech found no other challenges at this time. Customer renewed ESA 1 system.
Tech performed ESA on 1 system found no challenges at today’s system operating properly at this time, tech explained all plans to customer renewed ESA 1 year 2 visits.
Performed routine maintenance per energy savings agreement. Technician did not find any challenges while servicing equipment today. System is operating properly at this time. Customer did not want tech to run system in Cool mode, only heat. System is heating properly, delta t for cooling unable to be obtained. Uv bulb and media filters were swapped out last trip. Bulb is still functioning properly and filters look good.
Repair the low pressure switch wire that is burnt off. Tech jumped out the thermostat wires for cooling and system operated. Homeowner was not home during the repair. Costumer pre-approved today’s repairs.
Unit still under warranty 6 years old and customer is selling house. Service department is emailing quote for coil replacement
FOUND EVAPORATOR COILS FROZEN UPON ARRIVAL DUE TO EXTREMELY LOW REFRIGERANT CHARGE. PICKED UP LEAK WITHIN EVAPORATOR COIL. OILY SUBSTANCE WITHIN COMPRESSOR COMPARTMENT AS WELL, BUT UNABLE TO LOCATE ANY LEAKS. COMPRESSOR RATTLING AS WELL MAY BE DAMAGED DUE TO RUNNING STARVED OF REFRIGERANT. OUT OF WARRANTY SYSTEM. HANDED OVER TO FIELD SUPERVISOR. COLLECTED VIA PHONE.
