Excellent all around. Courtesy, explained in detail. Very nice man.
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Great and Professional Service with high time on-task throughout the service time. Excellent and through technician in explains service a results. Technician was friendly.
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Honest quote, great service, thoughtful expiation, caring technician.
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Very very good service . Prompt and explained everything. Asked if we had any questions. Very respectful .
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Response from Jackson & Sons:
We're so glad you enjoyed your experience with us. Thank you for the positive review!
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Very professional and courteous. Knowledgeable about service.
Response from Jackson & Sons:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Landon explained the services he completed on our unit. He was courteous, professional & answered my questions to my complete satisfaction.
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Audonele really knows his craft. He even found an issue with the ductwork that the previous hvac company had created when the old system was installed and took the time to correct it. He is definitely a valuable asset to Jackson and Sons or whatever company he decides to work for. He worked hard to ensure that the quality that I was hoping for was received. I couldn’t be more satisfied with his level of care and attention to details.
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Matthew was prompt and efficient as well as informative. I must say that everyone at Jackson and Son that I’ve interacted with so far have had such a positive effect. Both on the quality of their work and their customer service. It’s rare in these times to find a company you can trust and have confidence in. I’m glad my neighbor across the street recommended Jackson and Son as in the future I will do as well.
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Bryce was knowledgeable as well as personable. He listened to my concerns and had answers to all my questions and made cost saving suggestions where possible. I enjoyed my interaction with him. I would recommend Jackson and Sons to anyone in need of a new hvac system or just service to their existing system.
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Great service. I appreciated getting the photo of who was coming to my home.
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Technician stay on task the entire time and was pleasant.
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Well pleased with the work and diagnosis of the issue with air conditioner unit. He thoroughly explained what was going on.
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Upon arrival tech found compressor/condensing fan not running due to open low pressure switch. Found system out of refrigerant, inspected evaporator coil and quickly noticed obvious leak area at coil. Heavy signs of refrigerant spray/film in bottom corner of drain pan. Customer approved estimate to replace coil, order and schedule repair.
Tech washed and serviced unit and found no challenges at this time. Customer uses their own filters
Customer requested a quote for an electric tankless water heater.
Tech performed maintenance service on 2 systems psa plan. Customer renewed psa plan. Found not other challenges at today service. Delta t is within specifications.
Tech performed maintenance service on a Bryan split systems. Tech recommended a ez trap on air handler drain line. Found not other challenges at today visit Delta t is within specifications.
Field supervisor provided estimate for replacement system.
— Performed CMA Inspection on 1 Split AC System with Hot Water Coil. Cleaned and flushed drain pan & lines, tested electrical and temperatures, changed air filters. — Found thermostat not satisfied and calling for heat upon arrival. System uses hot water for heating. Observed return temperature of 63 at thermostat, with supply temperature of 70. Found insufficient temperature difference in heat mode. Location seems to have water heater turned off. Acceptable temperature difference in cooling mode, with a supply temperature of 50 and a return of 67. — Customer was not on site to confirm if water heater is off. Did not observe any hot water when running at bathroom sink (after turning hot water valve to sink on). Made attempt to contact customer to confirm if water heater was off. No answer from customer, and was unable to locate indoor breaker panel. Left message with customer.
— Installed custom made filter onto back Rooftop Gas Package System per approval of recommendation at last maintenance. — Replace Contactor on back Rooftop Gas Package System per approval of recommendation at last maintenance.
Cannot get in touch to schedule
Performed ESA on both systems, thoroughly cleaned both systems. Found dual run capacitor testing weak at condenser of main system. Replaced and tested after approval. Found no further challenges with either system, both are operating properly at this time. Customer extended PSA on both systems.
Apon arrival tech found 60 amp breaker supplying air handler to be tripped tech reset and ran system and found no challenges with sys to be causing the trip tech did notice breaker to be getting hot tech suspects breaker to be failing tech also found the suction line to have a kink in it tech checked pressures doesn’t seem to be causing and issues at the moment. Due to the age of the system and the unit running a lot on the summer time the customer would like to have a field supervisor come out to quote a new system so they can plan on replacement. Tech did recommended having the system maintenance customer agreed and asked for a brochure sent estimate on maintenance plans.
Tech washed and serviced unit and found no challenges at this time. Tech replaced 2 media filters and dehu filter via customer approval. Customer did not renew due listing properly.
Old water heater is 47 inch tall by 20 1/2 round. The doorway to water heater is 23 1/4 wide. 240 volt 40 gallon.
- Customer advised tech that the condenser made a loud noise when shifting into defrost but experienced no challenges with heating. Thermostat satisfied at 70 degrees upon arrival. - Tech initiated two full defrost cycles, observing normal operation and no abnormal sounds. Confirmed refrigerant charge per PT chart. Advised customer that the defrost cycle will appear louder than normal due to weather conditions and low outdoor temperatures. - Customer will contact office regarding service agreement. System is operating normally at this time. Thermostat satisfied at 72 degrees upon departure.
Need to reschedule regulator replacement due to unsafe weather conditions.