I had a heating emergency during cold snap- technician arrived quickly, service fast and he got my unit running in less than an hour!
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Very professional, and answered all questions and/or concerns.
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Shows up on time every time! Always nice staff and informational service. Shows pictures of the work after completed.
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We’ve had some issues with a brand new system that we bought. It’s a Trane unit and although there have been some hiccups, Jackson and Sons HVAC has been there every time we called and generally the same day.
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Campbell was professional, knowledgeable and friendly. We had an appointment within two days of calling. This was our first time dealing with Jackson&Sons and we were very impressed!
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Prompt, professional, and very informative. Jackson & Sons always delivers.
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Would highly recommend. Your treated like a family member not a customer
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Tech was early, friendly, identified the problem fast, and in no time had my AC working. This is why I’ve done business with Jackson and Sons for years. I’m always happy with their service.
Response from Jackson & Sons:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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Tech washed and serviced units Need to have 1 14x24 and 14x14 filter dropped off
Tech found w wires not connected. This was from the thermostat to indoor unit. Covered under warranty per customers satisfaction Informed homeowner about maintenance plans and he is considering purchasing the comfort plus plan for 2 systems one time a year. Made sure he understood we do not do the premium plan for two systems one time a year.
Upon arrival tech found t stat blank after further inspection, tech noticed breaker for air handler making buzzing noise tech found breaker failed not allowing voltage through. Tech replaced after approval and cycled system with no challenges. No house call fee per PSA
Tech performed ESA, tech found no issues with system at this time, tech cut system back on and all operations are working properly.
Tech performed ESA, tech found no issues at todays visit, informed customer that evaporator coil has minor rust showing and can be an issue in the future, tech found both surge protectors working along with I-wave air purifier. System is back on and operating properly at this time.
Upon arrival tech found rollout switch tripped at gas pack. Tech manually reset rollout switch and jumped out W wire for heat. Inducer started and system ignited, tech found far left inshot burner flame dancing when blower came on. Tech cut system off and hooked manometer tube to inducer draft assembly, tech started inducer and energized blower. Manometer measured 2.0” in drop in pressure. This confirmed a cracked heat exchanger. Tech pulled top of unit and located multiple cracks in heat exchanger, photos on file. System is 10 years old and out of warranty, field supervisor was notified. Tech inspected the rest of the system. Collected $87.00 plus tax per house call fee. Tech left power OFF to system and informed customer do not turn system on.
Tech performed PTU on 2 systems found 10 mfd capacitor for upstairs blower testing weak tech replaced after approval. Tech installed 2 plasma pure airs for better indoor air quality customer signed up for 2 system ESA customer paid cash for everything.
PERFORMED ESA ON (1) TRANE GAS PACK. INSTALLED SURGE PROTECTOR.
FOUND THERMOSTAT PROGRAMMED FOR HEAT PUMP OPERATION. CORRECTED SETTINGS AND CYCLED HEAT WITH NO FURTHER CHALLENGES
TENANT STATED THEY HAVE A CHALLENGE WITH LEAK NEAR BACK DOOR AT RANDOM TIMES. INSPECTED SYSTEM FOUND NO SIGNS OF DRAINAGE ISSUES/BOTH PANS DRY. TESTED DRAINAGE WITH NO CHALLENGES. HOMEOWNER MENTIONED PAST CHALLENGES WITH ROOF LEAKING. FOUND SOME WET SPOTS IN ATTIC WITHIN ROOF. UPLOADED PICTURES. INVESTED IN ESA 1 SYSTEM SCHEDULE 1ST VISIT. COLLECTED VIA PHONE.
Tech replaced inducer motor and inducer capacitor and found normal heat operation.
Tech found gas valve off and turned it on. System is now operating properly
Tech found a failed inducer motor. Heat exchangers are showing signs of wear, blower and banners are dirty. Unit is 21 years old. Tech recommends replacing unit, but if customer wants just the repair, tech recommends signing up for a maintenance plan to clean burners, coil and blower wheel.
Tech found outdoor fan motor 1/3hp 1075 rpm was seized up tech tried to give it a kick start and would not move tech checked capacitor and found capacitor not weak. Tech suspects od fan motor has failed tech quoted out $589.76 plus tax to replace customer stated they will need to reschedule to do repairs at a later date will call office to schedule
