After meeting with Robert, we discussed the options available to us in terms that we could understand for our Bryant furnace as it needed to be replaced. He was a pleasure to work with.
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Scotty had my furnace fixed in a few minutes. Great friendly service, I highly recommend James Thomas Heating and Cooling!
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Technician tested everything and identified the problem. Was very good at answering all my questions.
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Contacted James Thomas Air this morning as our thermostat wasn’t working. Within a couple of hours Scotty came out. Unfortunately I wasn’t in town so Scotty worked with me over the phone. Scotty is excellent. Had everything up and running perfectly in no time. Thank you!
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Billy is extremely personable the kind of guy you feel like you have known for a long time. Confident, knows what he’s doing and very reassuring.
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Thomas Heating & Plumbing has been good to us throughout the years.
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They responded to my text within an hour and had my heater problem fixed the next day. I appreciate the rapid response and great service.
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Called when furnace at vacation home was not firing up consistently, asked to come change thermostat. We were supposed to leave the next day, and they accommodated us and sent a technician that afternoon. Got it changed and seemingly working fine. That night it failed to fire up again. I called to see if they could come back and check again. They accommodated again and found that a piece insulation had been sucked in burners and keeping furnace from firing up. Cleaned and working great now. Didn’t charge for second call. Thanks!
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Friendly, thorough, kind and attentive with my dogs; polite, well-spoken, totally respectful of all interior spaces—Christian is the best tech that your business has sent out over the years, and I’ve been a customer for well over twenty years. Of them all, Christian is the best. THANKS!
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