Great service from everyone from the office personnel to the servicing technician. Thank you
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I stopped by the office on a Tuesday late in the day. The Owner whom I had never met before was very friendly and stated he couldn't get there today but would do everything he could to work me in the next day. Not only did they get out there the next day they were early and cheaper than I expected. Everyone was friendly and they all followed thru. I would recommend this company to any and everyone.
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James Thomas is an honest, straight- forward local business. I purchased a new HVAC from them. The price was great; the install went flawlessly. I highly recommend James Thomas.
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They bent over backwards to find the right heating/air for our home! The installers were non stop! Awesome teamwork!
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We were away on vacation for the first time during the pandemic. We had our cabin rented to others that were trying to do the same and suddenly our AC plunked out. Even on a Saturday, these folks provided amazing service! Highly recommend!
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#1 Scheduled me the same day I called! #2 Tech showed up and was very nice, knowledgeable, and pleasantly clean and professional looking. #3 I feared the worst due do previous recommendations, but was given a different diagnosis that ended up being just a fraction of the cost expected! #4 when they said the would prorate the labor, they were not kidding. I figured 1 hour. I was charged for .98 hours. I would have gladly paid them for the entire hour. But that just shows their honesty 😊 So thankful I got a second opinion! I had nothing to lose but gained a great heating and air company to do business with!
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Got to the house quick, diagnosed, and fixed our problem. Couldn’t ask for anything else from a company. Jen, in the office....incredible.
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They are the friendliest - Great service and explain everything and are very prompt. Give you tips for things you can do to correct the problems you are having but assure you they will be glad to come and fix it if it still doesn't work. We have been 100% satisfied with the service we have received each time we need them. They also work with you to get appointments that are convenient for us. Totally Great People!!!!!
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These guys have always been very responsive. A/C went out first of July and they were there that afternoon and fixed it.
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