Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
My outside kept kicking off or not coming on when inside fan started up. Jansen came out on Father's Day(extra fee for Sunday) . the tech was professional, courteous and explained problem and what he needed to do. Came inside several times, each time putting on footies and a mask, fixed my electric connections(3 out of 4 were compromised) on my 25 yr old unit. Great experience. Working fine after a couple of days now. I would highly recommend Jansen heating and Air.
Overall Experience
Quality
Price
Convenience
Have been a client for 18 plus years. Technician always does a great job. Prices are excellent
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Tom was very professional & personable. He was willing to diagnose & fix my problem within an hour on a Friday night. He explained exactly what he was doing and taught me better maintenance practices to help my system last longer. He wasn’t the cheapest quote, but he was the first of seven different companies who said he would be here within the hour.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Replaced blower motor as a preventative maintenance. Cycled system and everything is operating normally at this time.
Customer stated AC was showing same issue as last call. I cycled system several times and found high amp draw on startup indicating the age and condition of the compressor causing circuit breaker to trip. Inspected all wire connections to ensure none are loose. Installed hard start kit which corrected the issue. System now starts with 20a reading and runs at 10a. Advised customer to begin planning for system replacement. Everything is otherwise operating normally at this time. Billed as service call back.
Customer stated that AC was not coming on. Found and replaced blown high voltage fuse. Cycled system in cooling, checked voltage readings and amp draw as well as refrigerant pressures and delta-t. Everything is operating normally at this time. Informed customer that blown fuse may have been the result of a power surge.
Performed clean and check on AC system, checked filter which does not need changed at this time, measured delta-T, tested and inspected blower motor assembly and all electrical components, cleaned condenser coil, checked refrigerant pressures and subcooling, tested t-stat operations and cycled system in cooling. Everything is operating normally at this time.
performed a clean and check on both the furnace and air conditioning units. Tested and inspected all electrical components. Checked all safety devices and checked blower assembly for loose bearings. Checked the charge and cleaned the coil. Notified customer that capacitor was getting slightly weak. Cycled both systems and everything is in working operations right now.
Customer stated that AC was only working intermittently. Found and repaired low voltage short. Cycled system in cooling. Everything is operating normally at this time.
performed a clean and check on air conditioning unit. Conducted a temp drop tested all electrical components. Found and replaced a weak capacitor. Cleaned the coil and checked the charge on the unit. Cycled system in cool and everything is in working operations right now
Found system low on charge gave customer options regarding repair customer elected to charge system and add stop leak but may be interested in replacement in the future rather than further repairs. Balanced system added stop leak and cycled confirmed proper operation of the system all operations are normal at this time
Customer stated that inspection service stated AC unit was low on refrigerant. I verified system under charged. Balanced system with 1 pound R-22. Customer stated that water drips into blower cabinet. Was unable to recreate that issue at this time. Everything is otherwise operating normally at this time.
Customer stated that they had no heat, upon arrival noticed that thermostat had no power, changed batteries in thermostat, cycled system in heat and everything is in working operations right now.
Customer stated that upstairs furnace had cut off the night before. System was running upon arrival. Attempted to recreate the issue but was unable to. Tested system components, found weak blower capacitor and slight wear on blower motor bearings. Everything is otherwise operating normally at this time. Discussed findings with customer and replaced blower capacitor. Billed as service callback.
Customer stated that upstairs furnace was not operating properly. Found interruption between Nest thermostat and furnace control board due to no common wire. Installed C wire and cycled system in heat. Everything is operating normally at this time. Customer now has common wire connections on both systems.
Customer stated that water was coming from furnace. Noticed the water on the floor and underneath the furnace. Opened condesate pump and noticed that it wasn’t pumping. Replaced the condesate pump. Cycled system in heat and everything is in working operations right now.
Performed clean and check on gas furnace and humidifier. Conducted combustion analysis, measured temperature rise, tested all electrical components; inspected gas supply, burner, inducer and blower assemblies. Cleaned flame sensor and condensate trap, checked filter which does not need changed at this time. Found signs of wear on blower motor bearings but not enough to effect operations. Tested t-stat operations. Cycled system in heat and found everything to be operating within specifications at this time.