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We had a short in a furnace wire. Our technician was courteous and knowledgeable and fixed the issue.
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Overall Experience
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Price
Convenience
Overall Experience
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Price
Convenience
Overall Experience
Quality
Price
Convenience
Because Corona Virus is active, I did not risk watching the technician do his work, but I assume he did a full furnace and condenser cleaning and changeout of filter and humidifier plates. Everything was clean when he left and he has installed an air purifier.
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Thanks for responding so quickly to my request for a routine check up and signing me up for their annual checkup program. Also they provided me with great recommendations including all the options.
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I was impressed with Reginald your on call tech. Called at 4:30pm and heat pump fixed by 8:00pm. Well done.
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Tech was knowledgeable, professional and efficient.
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The technician was on time, conscientious, and polite. Gave me a report and we were done. A great experience!
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HE did a excellent job , I hope he will be back for the winter check up.
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Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Replaced burner motor and pump coupling. Then fished the clean and check on the oil furnace. Cycled system all operations are okay at this time.
Performed clean and check on gas furnace. Tested and inspected blower motor assembly, belt, and all electrical components, conducted combustion analysis, measured temperature rise, checked filter which does not need changed at this time, cycled system in heat and found everything to be operating within specifications. Customer paid by check. Please send printed receipt by mail. Customer may be interested in estimate for insulating ductwork above finished garage ceiling that is creating a mold issue.
Customer stated that furnace was not coming on. Cycled system in heat and found code 3 “Pressure switch stuck open. Inspected inducer and flue assembly for obstructions, inspected pressure switch and tubing. Existing switch was universal improperly set. Replaced with OEM switch with same result. Tested new switch. Tested draft inducer with manometer and found inducer not pulling adequate draft. Further inspection found cracked heat exchanger. Provided estimates for system replacement.
Replaced blower motor as a preventative maintenance. Cycled system and everything is operating normally at this time.
Found bad connections at gas valve. Repaired all connections at gas valve. cycled system all operations are okay at this time.
Performed clean and check on gas furnace and humidifier. Tested t-stat operations and cycled system in heat. Tested humidifier, changed water panel and set for winter, measured temp rise, conducted combustion analysis, cleaned condensate trap and flame sensor, flushed drain line, tested and inspected blower motor assembly and all electrical components. Blower capacitor beginning to weaken but still within range, recommended replacement. Inspected burner tubes and checked filter which does not need changed at this time. Everything is operating within specifications.
Found Raypack pool heater with a leaking heat exchanger Also due to water falling on the burners was causing the flame to roll out of the unit shut unit down customer will have to contact Raypack for warranty information.
Found the pressure switch was closed when inducer motor was not running. Through further investigation found the pressure switch was full of water due to the drain on the air conditioning was plugged cause the drain pan of air conditioning to overflow on top of the burner box of the furnace. Water then filled burner box and drained through pressure switch tubing down into pressure switch. Flushed drain line with nitrogen, recommended customer also replace pressure switch due to having filled with water and not being able to guarantee properly consistent operation of pressure switch. Customer choose to wait on replacing the pressure switch at this time. Informed customer that since he was choosing to wait to replace the pressure switch at this time if we had to come back on a later date to replace it that he would have to pay another service call charge. Customer agreed and understood this. System is operational at this time.
Customer had someone install a thermostat that was doing other work in the whole an I found that the thermostat was not properly setup. Set thermostat properties up properly for the type of system customer has. Cycled system and checked operation everything is functioning properly at this time.
Found a clogged humidifier pad and changed customer had also stated their drain line was clogged but they thought they had unclogged the drain which I was able to confirm all operations are normal at this time.
Performed clean and check on gas furnace and humidifier all operations are normal at this time.
Found blower motor failing after 30 minutes of operation due to bad bearings ordered new blower motor. Returned next day and installed new blower motor cycled system and confirmed proper operation.