Very very pleased with the technician, very professional and on time both times he was scheduled to Visit. Additionally, I was very very pleased with the office lady. She went beyond expectations to accommodate the second visit time after I told her that it’s my birthday and would like to have an early appointment. She even took the time to rearrange some other appointments, calling back to informed I will be scheduled for 8am, the first slot. I really appreciated it and please extend my thanks to her as well...my apologies I don’t remember her name. Overall the service and experience were exceptional. One suggestion for improvement would be that while waiting a month for the part to get in, making a call to keep in touch with client would be a good idea. I called twice to find out the status of my deal. Again , thank you for all you do!
