Had a great 1st experience with Jerms plumbing from a service prospective. I like the text and email appt. confirmations. They were very accommodating with appt. time. Tracey was detailed and communicative. Only reason I didn't give 5 stars is I'm not a fan of the $59 "Dispatch Fee". I understand charging a visit fee if no work is completed but don't agree with adding visit fee on top of $350+ worth of work. Also thought $350+ was a little pricey for re-setting a toilet & changing flange - wasn't quite an hour worth of work.
I noticed a slow leak coming from my hot water heater I called Jerm's and in less than 48 hours I had a new unit installed. Every technician from this company has been polite, professional, and efficient. Thank you!
The guys that came to home were superb, knowledgeable and ready to work, they did a great job, I will hire them again and recommend them to anyone with plumbing needs.
Tracey did a great job and got it all done quickly and efficiently
I called at 7:00 a technician was there by 9:30 he diagnosed the problem and got my water back running.
I had a couple of small projects done on one day. They did them all very well and described all of the options and pricing before letting me choose which direction to go. They were friendly and made sure to clean up any mess before they left. I appreciated being updated on the entire scheduling and arrival time via text, including a picture of the people who would be arriving at my house before hand. The whole process was very straightforward and the work was done well.
A screw through a heat pipe equals a bad leak. Jerm’s service was prompt and professionally handled the situation
Showed up on time, gave me options for fixing the problem I called for, had repairs done quickly and efficiently.
Great crew. Crew worked when there was snow on the ground and put “booties” on the feet to not track in house. Very happy with the work performed.
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