Our technician made everything very clear and what the options were. Work was completed in a timely fashion and Scott was very patient with the three year olds who were quite fascinated with him and his tool.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Had a great 1st experience with Jerms plumbing from a service prospective. I like the text and email appt. confirmations. They were very accommodating with appt. time. Tracey was detailed and communicative. Only reason I didn't give 5 stars is I'm not a fan of the $59 "Dispatch Fee". I understand charging a visit fee if no work is completed but don't agree with adding visit fee on top of $350+ worth of work. Also thought $350+ was a little pricey for re-setting a toilet & changing flange - wasn't quite an hour worth of work.
Overall Experience
Quality
Price
Convenience
I noticed a slow leak coming from my hot water heater I called Jerm's and in less than 48 hours I had a new unit installed. Every technician from this company has been polite, professional, and efficient. Thank you!
Overall Experience
Quality
Price
Convenience
The guys that came to home were superb, knowledgeable and ready to work, they did a great job, I will hire them again and recommend them to anyone with plumbing needs.
Overall Experience
Quality
Price
Convenience
Tracey did a great job and got it all done quickly and efficiently
Overall Experience
Quality
Price
Convenience
I called at 7:00 a technician was there by 9:30 he diagnosed the problem and got my water back running.
Overall Experience
Quality
Price
Convenience
I had a couple of small projects done on one day. They did them all very well and described all of the options and pricing before letting me choose which direction to go. They were friendly and made sure to clean up any mess before they left. I appreciated being updated on the entire scheduling and arrival time via text, including a picture of the people who would be arriving at my house before hand. The whole process was very straightforward and the work was done well.
Overall Experience
Quality
Price
Convenience
A screw through a heat pipe equals a bad leak. Jerm’s service was prompt and professionally handled the situation
Overall Experience
Quality
Price
Convenience
Showed up on time, gave me options for fixing the problem I called for, had repairs done quickly and efficiently.
Overall Experience
Quality
Price
Convenience
Great crew. Crew worked when there was snow on the ground and put “booties” on the feet to not track in house. Very happy with the work performed.
Overall Experience
Quality
Price
Convenience
Brian was very informative and thorough along with being professional and polite.
Overall Experience
Quality
Price
Convenience
Polite, helpful, timely, professional, competent
Overall Experience
Quality
Price
Convenience
Workman solved our requested service intelligently and efficiently.
Overall Experience
Quality
Price
Convenience
-Replaced 32 gallon pressure tank with new 32gallon WellXtrol pressure tank with new tank Tee and accessories. The old tank was replaced due to age and condition of tank, upon removal I also found tank tee to be full of sediment. Replaced 2.5x10 sediment filter with new 4.5x10 clear sediment filter with 3 valve bypass system. The old filter had been leaking when in use and had been set into bypass which had caused sediment to get into clothes washer. -Turned off power to well pump and removed old pressure tank and sediment filter housing. Cleaned floor of debris for installation of new blocks under tank. Mounted new plywood board to 2x4 for better mounting of new sediment filter housing. Connected to existing pipe work on cold water and piped to new sediment filter. Installed 3 valve bypass to allow for easy replacement of future cartridges and a bypass for any possibility issues with filter housing. Set tank on blocks as far back as possible to allow for the most room for cartridge r
I performed the annual service on the Buderus oil boiler. This included replacing the nozzle, oil filter, and pump strainer. I also brushed and vacuumed the heat exchanger and flue pipe to ensure proper airflow and efficiency. All system safeties were tested and confirmed to be functioning as intended. In addition, I completed a combustion analysis, smoke test, and draft test, all of which showed that the system is operating within the proper parameters. During the inspection, I identified some larger cracks forming in the front refractory board. At this time, they do not pose any immediate concern, but I informed George so we can continue to monitor the condition. We will reassess this area during next year’s service to determine whether any action is necessary. As previously noted by Jeremy, there appears to be a very slow leak originating from the FB-4 filter housing connected to the oil tank. Since our last maintenance visit in January 2023, approximately one inch of oil has coll
An outdoor shower was installed, involving connection to the existing 3/4” hot and cold domestic water lines in the basement. Two 3/4” x 1/2” tees were installed to branch off new hot and cold supply lines for the shower. To allow for shutoff and maintenance, 1/2” quarter-turn ball valves were installed on both the hot and cold lines in the basement. Additionally, check valves were added to each line to prevent cross-connection between hot and cold water. Boiler drains were also installed on both lines in the basement to facilitate winterization. Externally, two 1/2” 90-degree fittings were used to route the hot and cold lines vertically along the side of the house to the shower location. Outside, 1/2” ball valves were installed on each vertical supply line to provide basic temperature control during use. A 1/2” cross fitting was installed to mix the hot and cold water, supplying both a shower head and a lower hose spigot. Individual shutoff valves were installed before both the sho
Arrived on site to provide some quotes for replacing a 50 gallon electric water heater. After our inspection, we provided quotes for a 50 gallon Rheem electric water heater with warranty extension anode rod and JHCC. The quote was accepted but we are not doing the job for another month or so. We will be in touch about scheduling the work to be completed. Thank you for your business.
Looked at replacing propane furnace and installing new furnace with heat pump condenser
-For this call Homeowner had concern of toilet in second floor not flushing properly as well as other fixtures draining slowly. Upon inspection I found that the basement shower was draining very slowly with basement toilet operating normally. When flushing toilet on second floor a burst of air came out of toilet and on second flush no water drained down. There was a section of Sheetrock that had been opened beneath main drain line coming from toilet, I found that the drain line was level if not back-pitched toward toilet being the probable cause for toilet clog. After further inspection I found that the main vent for the sewer system was coming through roof on high side of toilet line. With the toilet line clogged there would be no new air introduction into drainage system causing trouble for other fixtures. I used inspection camera to confirm locations for drain and fittings. I recommended that the drain be cleared by a drain cleaning company in preparation for replacement of drainage
Arrived on site to perform an annual tune up on peerless boiler. After our initial inspection, we found that the thermocouple should be replaced as there was a lot of wear and tear on it. It was deteriorating due to the constant heat applied. Nothing else really stood out but it is a really old boiler. Mentioned to the customer that they should be thinking about replacement of both the boiler and indirect tank in the near future. Provided estimates to do the tune up, replace thermocouple, flush indirect tank, and JHCC. All estimates were accepted. We started on indirect. Flushed about 15 gallons from the tank to get as much sediment out as we could. Then we moved onto the boiler. Turned gas and power off and removed the burners. Inspected and cleaned the burners. Removed bad thermocouple and replaced it with a new one. Put burners back and restored power and gas to the unit. Tested gas pressure before the gas valve and at the manifold. Both pressures were nominal. We then performed a
We responded to a call regarding a suspected corroded pipe. Upon inspection, it appeared that the issue was actually due to a pop-up cover that had come loose. We secured the cover back in place, and the fixture is now functioning properly with no issues observed. I will follow up via email with estimates for installing leak detectors under the sinks.
Annual maintenance and deep cleaning were performed on the Fujitsu 1-to-1 Mini Split System. The housing of the indoor head was removed to access and thoroughly disinfect all interior surfaces. The blower wheel was taken out, cleaned, and disinfected to ensure optimal airflow. The evaporator coil was treated with coil cleaner and thoroughly rinsed with water to remove any buildup. The condensate pan was cleaned, and proper drainage was confirmed. Removable air filters were cleaned to maintain air quality. After reassembly, the system was tested and confirmed to be operating properly. For the outdoor unit, the jacket was removed to access and clean all exposed surfaces. A visual inspection confirmed that all electronics were intact and the interior was free of pests. The condenser coil was sprayed with coil cleaner, rinsed with water, and brushed to remove larger debris. The unit was reassembled, and a final test confirmed proper and efficient operation.
Replaced the faucet for customer Frank O’Donnell due to the incorrect model being sent during the previous visit. The correct faucet was customer-supplied and provided at no cost by Granite Group to resolve the prior error. After installation, we tested the faucet and confirmed proper operation with no leaks present.
Replaced the expansion tank after determining it was waterlogged. During the inspection, we identified a leak at the washing machine valve; the customer chose to have it replaced. Additionally, we installed a customer-supplied faucet, which was provided at no cost to the customer by Granite Group due to a previous error in sending the incorrect model. After completing all work, we tested the system and confirmed that everything is functioning properly with no leaks present.
Arrived on site to perform an annual tune up on propane boiler. After our initial inspection we did not notice anything that stuck out to us as it’s a fairly new install. We provided estimates to do a tune up on the boiler and to flush the water heater tank. Only the tune up was accepted. We started by turning the power and gas off. Inspected the hot surface igniter. Looked good. We then verified that the blower motor capacitor was still good. Tested well within tolerance. Restored power and test ran the unit to perform an amp draw on the blower motor. It was a little higher than what was rated on the nameplate. Nameplate states 1.1 amps and we were reading 1.3 amps. Shouldn’t be an issue but something to check on next visit. Performed a combustion analysis. Well within specification per the manufacturer. Disconnected and cleaned the condensate trap and condensate pump. Rinsed off the condensate media and reinstalled pump. System is operating well at this time. Thank you for your bu
Found buderus boiler not producing hot water and after evaluation we noticed the boiler was reading 210° on the 2107 logomatic control but the boiler was cold. Retrieved the OEM boiler sensor from webbs and replaced suspected failed one. After replacing the boiler read proper temperature, and started making and circulating hot water for the indirect water tank.
Summary of Visit: Performed an on-site evaluation to assess the current hose spigot setup and discuss upgrade options. The customer expressed interest in replacing the existing spigot and is considering upgrading to a hot and cold spigot unit for added versatility. Next Steps: • Jerms Plumbing will provide two separate estimates for the customer’s review: 1. Standard cold-only hose spigot replacement 2. Combined hot and cold hose spigot installation, including necessary piping and shut-off valve. Note: If installation of the hot water spigot is selected, additional access (e.g., cutting into drywall) will be required to route the hot water line. Jerms is not responsible for drywall or sheetrock repairs.