Most grateful for Aaron’s servicing our heating technology at 20 Rip Rd, Hanover.
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Aaron is great. Really appreciate his explanations and thorough approach to problem solving.
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Overall Experience
Quality
Price
Convenience
Great visit. Representative was very nice, polite and knowledgeable. Rough estimate outside of budget for this project. Would love to work with you at some point down the road. H
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Convenience
Aaron Dixon was professional, competent, articulate, thorough and friendly! Who could ask for anything more. The logistics and communication leading up to the appointment were excellent and accurate.
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Price
Convenience
Arrived on site to inspect one bedroom not heating up. After going around to the thermostats and seeing which ones controlled the room, we found that a thermostat in a complete opposite room and the room in question are tied together. Once I turned that thermostat on, the room started to heat properly. Informed Steven of what we found. System is operating properly at this time from what we can tell. All zones are hot and boiler is running well.
Arrived onsite to investigate concerns about propane usage for the heating system. The customer felt the system was running constantly and consuming an excessive amount of propane. They reported using approximately 250 gallons over the past month, which is reasonable given the time of year and the size of the home. We inspected the heating system and noted that some of the thermostats are older and may be inaccurate; otherwise, the system appeared to be operating properly. We emailed estimates to install customer-supplied thermostats, replace a noisy power venter, and add an electrical outlet in the garage.
For this job, we replaced the leaking ball valve on the water softener to restore a secure, leak-free connection and ensure reliable operation of the system. In addition, we replaced the fill valve in the upstairs toilet due to excessive noise during operation. The new fill valve now provides quieter, more efficient refilling and improved overall performance. All materials were properly installed to current plumbing standards, and both the water softener valve and the toilet were thoroughly tested upon completion to verify proper operation and confirm there are no leaks.
Arrived onsite to investigate a no-heat issue on a Burnham propane boiler. The boiler was displaying a condensate float switch fault. During a thorough evaluation, we found that the condensate piping was not pitched properly. We adjusted the neutralizer mounting to ensure proper pitch, allowing the condensate to drain correctly, and the boiler fired up as expected. Since this is an issue we have previously addressed at this location, no charge was applied for correcting the condensate line pitch. We also installed four new customer-supplied thermostats and verified proper operation. The system is working correctly at this time.
The boiler supply was re-piped to include a main air elimination device, and the failed expansion tank was relocated to the wall adjacent to the boiler. This work was completed to address the air entrapment occurring in the water heater zone and to reduce air-related issues throughout the system. Upon completion, all heating zones were verified to be circulating properly, and the system was purged to ensure all air was removed.
We found that the second-floor fixtures must be safely removed to prepare the space for remodeling. We propose disconnecting and capping the existing plumbing to prevent leaks and ensure a safe, efficient start to the renovation. This estimate includes demolition and removal of the cast iron tub. 1/9 Phase 1 -Installed two isolation ball valves in the basement ceiling assembly which controls the water for the second floor bathroom -Removed the shutoff valves for the lavatory and toilet amd plugged the copper pipes -Removed the lavatory s trap and plugged the drain pipe -Demo amd removed the tile tub surround and cast iron tub -Cut and removed the tub/shower valve -Turned the valve off to the cast iron radiator and removed the radiator, stored in the area of the existing tub -Turned the water back onto the house -Will return to complete the second phase
Replaced indoor coil in the baby’s room upstairs pressure tested at 400 psi for ten minutes no leaks found vacuumed down to around 500 microns charged system with 8 pounds 13 ounces of r410a verified operation and system is working properly at this time recovered 14 ounces of r410a refrigerant this work is covered under Jerm’s warranty.
Replaced the circulator pump under warranty that had recently been installed and failed due to overheating caused by the system being air bound. During diagnosis, found the boiler expansion tank has failed and requires replacement. Also noted the boiler is not equipped with a main air elimination device to properly remove air from the system. An estimate is being provided to replace the expansion tank and add a main air elimination device to help reduce air in the system and prevent further air-related issues.
For this job, we replaced the existing whole-house water filter with a customer-supplied unit and verified proper installation and operation. Customer is now Apart of Jerm’s Home Care Club, we performed a water quality test and discussed the customer’s request for Dan to further evaluate the water softener. A hardness test taken after the softener measured 11.4 grains, indicating the system was not properly softening the water. Upon inspection of the softener, it appeared that there was little to no media present inside the tank, which would explain the lack of performance. All findings were reviewed with the customer, and recommendations were provided for next steps.
Customer has three shutoff valves that are stuck closed or will not fully close due to age. I removed the hot and cold shutoffs by unthreading the, from the nipples. I then cleaned the threads and retapped and pasted them and installed new 1/4 turn shutoffs. I repeated this process at the toilet shutoff and replaced the escutcheon and supply line for increased reliability and improved aesthetics. Everything is working well with no leaks at time of service.
Upon inspection, the domestic hot water zone was found to be air-bound, resulting in poor circulation and causing the circulator pump to operate loudly. The affected zones were thoroughly purged to remove trapped air, and proper circulation was verified by confirming a hot return. After purging, the circulator noise was eliminated, and the system is now operating normally.
Replaced a failing burner motor on the Riello oil burner and verified proper operation of both the motor and burner after replacement. Spoke with Jim regarding the overall condition of the burner and the expected life expectancy of the unit. Recommended annual service, and approval was received to return at a later date to perform maintenance. Replaced the zone valve head serving the upstairs towel rack and confirmed correct wiring. Verified that both towel racks are operating properly and heating independently from one another. Replaced both towel rack thermostats and the master bathroom thermostat with non-programmable thermostats. All thermostats were tested, confirmed operational, and labeled to clearly identify their designated functions. The system is operating properly at this time.
Performed site visit to update water service per town compliance. Estimates have been emailed for service at a later daye
A walkthrough of the home was completed to perform a full plumbing inspection for the homeowners in preparation for their planned move-in this June. Findings were discussed on site, and detailed estimates for recommended repairs and improvements will be prepared and sent to the homeowner for review and approval.
