Most grateful for Aaron’s servicing our heating technology at 20 Rip Rd, Hanover.
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Aaron is great. Really appreciate his explanations and thorough approach to problem solving.
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Overall Experience
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Great visit. Representative was very nice, polite and knowledgeable. Rough estimate outside of budget for this project. Would love to work with you at some point down the road. H
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Aaron Dixon was professional, competent, articulate, thorough and friendly! Who could ask for anything more. The logistics and communication leading up to the appointment were excellent and accurate.
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Convenience
The kitchen drain line was partially blocked, resulting in slow and restricted drainage. We attempted to clear the line using an electric snake, accessing the system through the end cleanout and running the snake approximately 25 feet with multiple passes to remove food and grease buildup that was causing several partial obstructions. Standing water was drained, the cleanout plug was reinstalled, and the line was flushed with warm water. A drain cleaner (Thrift) was added to help break down any remaining buildup. The sink was tested multiple times by filling and draining the basin, confirming proper operation with no leaks present at this time.
Replaced the temperature sensor on the system 2000 boiler and tested for proper operation. Flashing 100 code is now gone and the boiler is coming up to temp, turning off, and responding to the thermostat
The homeowner reported loud noises coming from the toilet. Upon inspection, the fill valve was found to be failing, and the internal gaskets were deteriorating and fading in color. Repair options were presented, including replacement of the fill valve or a complete internal rebuild; with homeowner approval, a full toilet rebuild was completed. The toilet was tested for proper operation, restoring quiet, reliable performance for long-term use.
Arrived onsite to investigate a water leak from the heating system. The leak was coming from the backflow preventer vent. I replaced the backflow preventer and verified there are no water leaks at this time.
Arrived onsite to investigate a no hot water issue on a Buderus boiler with an indirect water heater. The home had heat but no domestic hot water. I found the hot water circulator motor extremely hot and not operating. I replaced the circulator along with three Hy-Vents and verified proper operation. The system is working properly at this time.
Upon arrival customer had a sillcock that would not stop running. This made it so customers had to attach a hose and leave it open to the possibility of a pipe freezing in the wall. I removed the sillcock and installed a 1/2” shutoff for improved serviceability and the ability to shut it off in the instance of a future leak. Everything working well either no leaks at time of service.
The icemaker shutoff valve was found to be failing and allowing water to pass through when closed. We replaced the valve to restore proper water control and reduce the risk of leaks or water damage. The home’s water was shut off, the system was drained, the defective valve was removed, and a new shutoff valve was installed. Water pressure was then restored and tested for proper operation. It was noted that the refrigerator itself is leaking not water connection and was shut off to prevent any further damage. During the process of restoring water service, the pressure reducing valve (PRV) was observed leaking at the gasket seal due to age and deterioration. Replacement was recommended and approved to stop the leak, maintain proper water pressure, and protect the plumbing system. The water was shut off again and the system drained, the existing PRV was removed, and it was observed that the existing gate valve was slowly passing water. A new PRV was installed and set to 55 PSI, along wit
Upon arrival I found the basement toilet was clogged up and backing up. I tested all fixtures to see if the issue was a main drain issue or just with the toilet. All other fixtures were draining fine indicating the issue was with the toilet. I augered the toilet until the blockage was cleared. I did several full pass through’s with the auger offer the toilet was flushing again to ensure the toilet was fully cleared. I also flushed a clump of toilet paper to test the toilet. Everything is working well. Emailed payment link
24” wide x 34-3/4” tall Removed dishwasher and measured the opening for the customer
Upon arrival customer had a leaking section of copper pipe hooked up to the sink, the dishwasher, and a vent. I removed leaking section of copper drain pipe and all plumbing beneath the sink. Techs installed new air admittance valve, p trap, basket strainer, and added a wye tailpiece to hook up the dishwasher discharge line. I also eliminated the capped off drain line in the cupboard along with the s trap for the dishwasher. I ran new 2” pvc drain with a clean out into existing pvc and thoroughly tested it. It’s draining well with no leaks present at time of service. Upon pulling out the dishwasher the dishwasher broke in both the seal on the side and in the water lines underneath the dishwasher. It was unable to be fixed. We left it disconnected and slid it into place to fill the void under the counter until it could be replaced. I have offered to install a new one free of charge if they would like to get a new one as a way to rectify this.
Arrived on site diagnose Minisplit overshooting in heat mode. We found that the Minisplits were operating as designed. The fans on the indoor heads will continue to run to maintain the temperature set on the remote. This often leads to overshooting especially in the smaller rooms. Recommended that Paul keeps the fan on auto which may help with overheating as the fan speed will be allowed to modulate as it sees fit rather than being stuck on a single speed. Only solution we can think of is installing room sensors on each head and disabling the fan when target temperature is reached. Not sure if it’s possible with this model of Mitsubishi as they are rather old. As far as the head in the living room turning off every once in a while, we believe that it is entering defrost mode. This can last anywhere from 10-45minutes as needed and can occur every hour. The electric baseboard in the upstairs bathroom was not receiving power. We checked the panel to see if the breaker was tripped which
Arrived on site to investigate a no-heat issue on a Viessmann propane boiler. The boiler was displaying error code E8, indicating that the ionization current was outside the permissible range. According to the manufacturer’s manual, this error points to the ionization electrode. I performed an annual tune-up last month and replaced the inducer fan last Friday. During the tune-up, the ionization electrode was cleaned and appeared to be in good condition. While troubleshooting, I inspected the wiring and found the connection to the ionization electrode was loose. I tightened the connection and reset the boiler three times. The system is operating properly at this time. If this issue reoccurs, I recommend replacing the ionization electrode and wire. Due to the fact that I disconnected the ionization electrode twice in the last month, this visit is covered under Jerm’s warranty.
Responded to a report of no heat at the upstairs towel heater. Upon arrival, Jim explained the issue and also reported a loud noise occurring during oil boiler operation. The noise was diagnosed as a failing motor on the Riello oil burner. A return visit will be required to replace the burner motor and confirm proper operation. Troubleshooting of the upstairs bathroom towel heater revealed a wiring issue. Continuity was confirmed between terminals 2 and 3 on both zone valves, and both zone valves were verified to open properly when a call for heat was made. The existing wiring configuration only allowed the circulator to operate when the downstairs zone was calling for heat, not when only the upstairs zone called. With customer approval, the two zone valves were rewired independently to the relay board so the circulator will operate when either zone is calling for heat. Proper operation was confirmed up to the communication between the relay board and the upstairs zone valve. Althoug
Upon inspection, the toilet was found to be rocking at the base and leaking from that location, indicating a failed seal and improper mounting. We recommended pulling and resetting the toilet with a new seal and proper anchoring to stop the leak, restore stability, and prevent potential water damage. The water supply was already shut off; remaining water was vacuumed, the supply line and closet bolts were disconnected, and the toilet was removed for inspection. After removal, the toilet flange was found to be rusted and set well below the finished floor, preventing the wax seal from properly compressing during the homeowner’s prior repair attempt. Due to the deteriorated condition of the metal flange, the toilet could not be securely fastened or sealed. We recommended replacing the metal flange and raising it to floor level to ensure a proper, leak-free installation. The damaged flange was removed, a new repair flange was installed and secured to the floor, and plastic spacers were ad
Customer reported that the living room/dining room area would not heat beyond a certain temperature. Upon inspection, the heating loop was found to have little to no circulation and appeared to be air-bound. With customer approval, the affected zone was purged to restore circulation. During service, it was determined that the system’s air elimination devices were not functioning properly and are in need of replacement. While a significant amount of air was removed, some air remains in the system due to the failed air elimination components. An estimate will be emailed to the customer to replace the automatic air vents on each zone and the Spirovent Jr. air separator head. Additionally, the Logamatic control was found to be locked in manual mode, limiting the boiler temperature to 140°F. This issue will also be addressed during the return visit when the air elimination devices are replaced. Replaced the Spirovent Jr. air separator head on the boiler. Replaced non-functional and heav
