Most grateful for Aaron’s servicing our heating technology at 20 Rip Rd, Hanover.
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Aaron is great. Really appreciate his explanations and thorough approach to problem solving.
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Overall Experience
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Convenience
Great visit. Representative was very nice, polite and knowledgeable. Rough estimate outside of budget for this project. Would love to work with you at some point down the road. H
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Aaron Dixon was professional, competent, articulate, thorough and friendly! Who could ask for anything more. The logistics and communication leading up to the appointment were excellent and accurate.
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Upon arrival, the customer reported that both the upstairs and downstairs radiators were not heating. I began a full diagnostic of the heating system and identified significant cold air infiltration around the piping entering from the exterior of the building. Accessible openings were insulated; however, a substantial amount of cold air continued to enter the structure. To further address the issue, I carefully cut multiple access openings in the walls to expose the piping and utilized a heat gun in an attempt to warm the affected areas. The supply piping extends across the ceiling and is currently not fully accessible for complete thawing or insulation. At this time, it is recommended that the customer have a qualified carpenter open the necessary ceiling and wall areas to ensure full access to the piping and to properly seal the cold air entry points. Once adequate access is established, we can return to fully thaw the piping and provide insulation as desired. The piping remained
Arrived on site to diagnose indoor units not working in heat mode. After our initial inspection, we ran all three heads in maximum heating for 30-40minutes. The units eventually went into defrost mode. The indoor head fans stopped and the outdoor fan also stopped but the compressor continued to run. This is completely normal operation for defrost mode. After about 10 minutes the indoor heads started up again. Informed Colleen that we believe what they’ve been experiencing is the unit going into defrost mode. This can happen every 45minutes and last up to 30minutes depending on the severity of the the frost on the outdoor unit. As of now, system is operating as expected. Colleen will take a video of the heads next time she believes there is an issue to help us track down what is happening. Thank you for your patience!
-Replace the tub/shower unit with an Aker Icon shower base -Install Utile 6032, three piece shower wall kit in Origin Artik -Install Maax Halo clear glass sliding doors 9/23/25 -Removed and disposed of the drywall around the existing tub/shower unit -Cut, removed and disposed of existing fiberglass tub/shower unit -Installed a new Delta shower valve -Installed mortar on the subfloor with a plastic vapor barrier -Installed the shower pan -Installed the 2” shower drain and ptrap -Will return to install the shower walls and install the shower valve trim 9/25 Attempted to install the fiberglass walls but one sidewall and the back wall were severely warped prevented a proper installation. Contacted the warranty number from the packaging and two new walls are going to be delivered to the customers home. Warranty number is #301907185. -Will return when the walls have been delivered 11/12/25 Installed fiberglass shower walls and the drop ear 90°to accommodate for the shower arm. Applied
The stops under the kitchen sink had failed to turn off when the homeowner attempted to replace his kitchen faucet and his homeowners insurance wanted his rubber washing machine hoses replaced with metal braided ones. We removed the old stops under his sink, and installed 3 new valves (both hot and cold and a 3rd hot for dishwasher), installed the new faucet, and replaced the washing machine hoses. Tested everything with no leaks present at this time.
For this job we will replace the Insta-Hot unit on the kitchen island. In the master bathroom, we used thrift to clear the lav sink drain. We will also installed a new shut-off valve for the hose bib to provide easier control and future maintenance. To properly accommodate the new Insta-Hot unit, we will relocate the existing emergency stop and run a new water line as needed. All work will be completed to current standards and fully tested upon completion to ensure proper operation.
The customer had signs of water damage in the dining room below the laundry room, a toilet that was flushing poorly, and a kitchen faucet that was dripping by. The customer stated the laundry supply lines had been leaking and that he had replaced them. The water damage had since dried up indicating that the supply line was the cause. The toilet had a drain snake in it from when the customer tried to snake it. The tech removed the drain snake and upon doing that pulled out some debris. After that, the toilet drained fine. The tech also ran water into the washer drain to test for leaking in the drain and for blockages in the drain. Water ran by fine with no signs of water damage. The tech also looked into replacing the hot side cartridge in the kitchen sink. The tech sent the estimate for this replacement.
I was hired to cut a hole in the ceiling of a home to evaluate a leak coming from the upstairs bathroom. After cutting the hole, we discovered that the drainage system needed to be replaced. I will return to the home to give a quote on the repipe.
I was called to a home to address a variety of issues, including loud circulators, insufficient heating, and lack of hot water. Upon arrival, I found that the water feeder had been previously replaced by a 3rd party, but had not been turned back on, resulting in air in the system. This caused lack of water movement, loud noises, and banging pipes. I turned the feeder back on, purged air, and everything seems to be functioning properly at this time.
We replaced the customer-supplied shower valve due to the existing valve leaking. This included removing the faulty valve, installing the new customer-provided unit, and inspecting all surrounding piping. An access hole was enlarged as needed to properly reach and secure the shower head water line. After installation, the system was thoroughly tested and confirmed to be operating correctly with no leaks present. Any additional repairs required to bring the installation up to code were discussed with the customer prior to completion.
Thermo Pride Oil Furnace – Annual Maintenance Performed annual maintenance on the Thermo Pride oil furnace. Replaced the nozzle, oil filter, and strainer. Noted significant oil sludge present in the strainer; confirmed proper oil pump pressure. Brushed and vacuumed the heat exchanger and flue pipe. Tested and verified the operation of all system safeties and burner components. Inspected and cleaned the fan motor and confirmed proper operation. Completed combustion, smoke, and draft tests. System is operating properly at this time. Oil-Fired Water Heater – Annual Maintenance Performed annual maintenance on the oil-fired water heater. Replaced the nozzle and strainer. Brushed and vacuumed the heat exchanger and flue pipe. Tested and confirmed the operation of all system safeties. Completed combustion, smoke, and draft tests. System is operating properly at this time. Low Water Pressure Concern Mary reported low water pressure at all fixtures throughout the home. Upon evaluation, the we
Arrived on site to cap gas line going to stove. After looking at what the job entailed, we provided an estimate to do the work. It was accepted so we pulled the stove out to remove the gas line. Closed the supply and unplugged the stove. Removed gas line and capped it using a flare cap. Bubble tested to check for leaks. No leaks present. Plugged stove back in so that the customer can still use the electric oven. Thank you for your business!
Arrived on site to perform an annual tune up on propane boiler. After our initial inspection, we provided an estimate to do the tune up as nothing obvious was found to be wrong. It was accepted. We started by turning gas and power off to the unit to pull and clean the burners. Brushed them with a wire brush to get any rust buildup off. Inspected igniter. Was in good shape. We then put burners back and tested gas pressure. It was right at 10” w.c. Which is right where the boiler wants to be. We then performed a combustion analysis and checked for CO leaks on the venting. Combustion analysis was fine. O2 and CO2 were at fairly similar levels. We did find that the venting had some spots where the piping had cracked a little. We applied high temp silicone to all the joints on the venting to seal them up. CO leak is no longer present. System is operating properly at this time. Due to the age and condition of the heat exchanger, we recommend starting to think about replacing it in the near
During this visit, we inspected the homeowner’s plumbing concerns, which included multiple toilets running continuously, dripping shower and lavatory cartridges, leaking outdoor spigots, and a broken pop-up assembly. We evaluated the condition of each fixture and identified the necessary repairs or replacements. All findings and options were reviewed with the homeowner, who approved the recommended work to be scheduled for a later date due to time constraints today.
Arrived onsite to investigate a noise coming from the mini-split head in the living room. I reviewed a video of the sound but wasn’t able to reproduce it while onsite. I checked the refrigerant pressures and temperatures, and everything was within spec. The noise they heard was likely refrigerant flowing through the system. The three heads upstairs weren’t turning on. I checked the refrigerant pressures and they were within spec. I reset the outdoor unit, and the indoor units came back on. I also checked the temperatures, which were within spec. Verified operation, and the system is working properly at this time. This work is covered under Jerm’s warranty.
