Most grateful for Aaron’s servicing our heating technology at 20 Rip Rd, Hanover.
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Aaron is great. Really appreciate his explanations and thorough approach to problem solving.
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Great visit. Representative was very nice, polite and knowledgeable. Rough estimate outside of budget for this project. Would love to work with you at some point down the road. H
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Aaron Dixon was professional, competent, articulate, thorough and friendly! Who could ask for anything more. The logistics and communication leading up to the appointment were excellent and accurate.
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Replaced indoor coil in the baby’s room upstairs pressure tested at 400 psi for ten minutes no leaks found vacuumed down to around 500 microns charged system with 8 pounds 13 ounces of r410a verified operation and system is working properly at this time recovered 14 ounces of r410a refrigerant this work is covered under Jerm’s warranty.
Replaced the circulator pump under warranty that had recently been installed and failed due to overheating caused by the system being air bound. During diagnosis, found the boiler expansion tank has failed and requires replacement. Also noted the boiler is not equipped with a main air elimination device to properly remove air from the system. An estimate is being provided to replace the expansion tank and add a main air elimination device to help reduce air in the system and prevent further air-related issues.
For this job, we replaced the existing whole-house water filter with a customer-supplied unit and verified proper installation and operation. Customer is now Apart of Jerm’s Home Care Club, we performed a water quality test and discussed the customer’s request for Dan to further evaluate the water softener. A hardness test taken after the softener measured 11.4 grains, indicating the system was not properly softening the water. Upon inspection of the softener, it appeared that there was little to no media present inside the tank, which would explain the lack of performance. All findings were reviewed with the customer, and recommendations were provided for next steps.
Customer has three shutoff valves that are stuck closed or will not fully close due to age. I removed the hot and cold shutoffs by unthreading the, from the nipples. I then cleaned the threads and retapped and pasted them and installed new 1/4 turn shutoffs. I repeated this process at the toilet shutoff and replaced the escutcheon and supply line for increased reliability and improved aesthetics. Everything is working well with no leaks at time of service.
Upon inspection, the domestic hot water zone was found to be air-bound, resulting in poor circulation and causing the circulator pump to operate loudly. The affected zones were thoroughly purged to remove trapped air, and proper circulation was verified by confirming a hot return. After purging, the circulator noise was eliminated, and the system is now operating normally.
Replaced a failing burner motor on the Riello oil burner and verified proper operation of both the motor and burner after replacement. Spoke with Jim regarding the overall condition of the burner and the expected life expectancy of the unit. Recommended annual service, and approval was received to return at a later date to perform maintenance. Replaced the zone valve head serving the upstairs towel rack and confirmed correct wiring. Verified that both towel racks are operating properly and heating independently from one another. Replaced both towel rack thermostats and the master bathroom thermostat with non-programmable thermostats. All thermostats were tested, confirmed operational, and labeled to clearly identify their designated functions. The system is operating properly at this time.
Performed site visit to update water service per town compliance. Estimates have been emailed for service at a later daye
A walkthrough of the home was completed to perform a full plumbing inspection for the homeowners in preparation for their planned move-in this June. Findings were discussed on site, and detailed estimates for recommended repairs and improvements will be prepared and sent to the homeowner for review and approval.
The customer reported a DHW (Domestic Hot Water) error on a Buderus oil boiler. Upon inspection and testing, the DHW temperature sensor was found to be faulty. The failed sensor was replaced with a new one. After installation, hot water temperature at the faucet was tested and measured 140°F. The temperature was then adjusted down at the Logamatic control. A follow-up test at the faucet showed a stable temperature of 120°F. The new sensor was verified to be satisfied at 120°F and stopped calling for hot water as designed. The system is operating properly at this time.
The kitchen drain line was partially blocked, resulting in slow and restricted drainage. We attempted to clear the line using an electric snake, accessing the system through the end cleanout and running the snake approximately 25 feet with multiple passes to remove food and grease buildup that was causing several partial obstructions. Standing water was drained, the cleanout plug was reinstalled, and the line was flushed with warm water. A drain cleaner (Thrift) was added to help break down any remaining buildup. The sink was tested multiple times by filling and draining the basin, confirming proper operation with no leaks present at this time.
Replaced the temperature sensor on the system 2000 boiler and tested for proper operation. Flashing 100 code is now gone and the boiler is coming up to temp, turning off, and responding to the thermostat
The homeowner reported loud noises coming from the toilet. Upon inspection, the fill valve was found to be failing, and the internal gaskets were deteriorating and fading in color. Repair options were presented, including replacement of the fill valve or a complete internal rebuild; with homeowner approval, a full toilet rebuild was completed. The toilet was tested for proper operation, restoring quiet, reliable performance for long-term use.
Arrived onsite to investigate a water leak from the heating system. The leak was coming from the backflow preventer vent. I replaced the backflow preventer and verified there are no water leaks at this time.
Arrived onsite to investigate a no hot water issue on a Buderus boiler with an indirect water heater. The home had heat but no domestic hot water. I found the hot water circulator motor extremely hot and not operating. I replaced the circulator along with three Hy-Vents and verified proper operation. The system is working properly at this time.
Upon arrival customer had a sillcock that would not stop running. This made it so customers had to attach a hose and leave it open to the possibility of a pipe freezing in the wall. I removed the sillcock and installed a 1/2” shutoff for improved serviceability and the ability to shut it off in the instance of a future leak. Everything working well either no leaks at time of service.
