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Overall Experience
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Overall Experience
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Overall Experience
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Billy Oconnell did an excellent job. He arrived on time, was friendly and personable. He was attentive to what my plumbing problem was and agreeable to the proposed solution. His workmanship was superb and done quickly. He answered all my questions. I would recommend him highly!
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Was very helpful to go over the options needed to possibly fix the water problem.
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I called at 7:00 a technician was there by 9:30 he diagnosed the problem and got my water back running.
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Brian was very informative and thorough along with being professional and polite.
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I have known russ stone for a long time and always trust that he will do a great job and be honest about repairs and other work that needs to be done.
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A washer connection was installed for a stackable unit in the first-floor guest bedroom closet. After the drywall was removed, a washer box was installed to provide the required water supply and drainage connections. Due to framing limitations, the washer box was mounted on the exterior most wall where proper installation could be achieved. Due to limited attic access and the location of the existing plumbing vent terminating through the roof, an air admittance valve (AAV) was installed on the drainage line. The AAV was housed within a recessed wall box with a louvered trim plate to allow proper airflow into the drain, waste, and vent system. The drain line was connected to the existing 3” copper drain in the basement ceiling. A section of 3” copper pipe was replaced from the washer drain connection to the existing PVC at the building sewer outlet. Proper hangers were installed to support the piping and ensure correct pitch. Water supply lines were tied into the existing ½” copper p
For this job, we came out to provide estimates for a water heater replacement. We advised that a detailed estimate would be emailed, including options for both a company-supplied unit and a customer-supplied unit, along with information on Jerm’s Home Care Club. Based on the existing conditions, we recommended the installation of a Rheem 50-gallon electric water heater, along with an ST-12 expansion tank, as the current expansion tank was found to be failing.
Arrived on site to figure out why boiler was making a popping noise and shooting out soot on startup. Upon arrival, we found that the boiler was actually rolling out on startup. We pulled the burners and pilot assembly. We removed the vent to clean the top of the heat exchanger. After cleaning it we tried ignition again. Same outcome, boiler flames rolled out the front. We found that the regulators outside were very old and past their lifespan. We adjusted the gas pressure to as close to 10” w.c. As possible. We believe the old regulators could be the cause of the flame rollout. As of right now, as long as the pilot does not go out, the flame rollout should not happen. We cycled the boiler 4-5 times using the thermostat and no rollout had occurred. We determined it was safe to run for now but the propane company should come out and replace both outdoor regulators.
Arrived on site to diagnose no heat on furnace and water heater. Found the control board on the furnace had corrosion on it and it had shorted out causing the furnace not run at all. The water heater was also leaking out of the top near the exhaust and needs to be replaced. Provided quotes for all of the work and JHCC. Work and service plan were accepted. The control board should be in in a couple of days and we will be in touch to schedule the water heater. We are aiming to do both jobs on the same day if possible. Thank you for your business!
Arrived on site to continue diagnosing intermittent no hot water. After speaking with tech support for the 2nd time they believe the flow sensor has failed but they could not really give any concrete reasons for the issue we are experiencing. The boiler circulator pump seems to be not working intermittently but when the boiler is reset it’ll start working again. We have a flow sensor ordered and should be available for pickup tomorrow morning. We will be in touch to get it scheduled. Thank you for your patience.
Living room radiator removed and a temporary bypass line installed to maintain heat to the first floor. Shutoff valves were added for future reinstallation. An estimate to reinstall the radiator will be provided once wall repairs are completed. We purged zone and drained out inhibitor that was previously put into system.
Customer stated that they had been without cold water in the past. Upon running the sink I was unable to recreate the issue. I reset the faucet and checked for sediment in the system. System has very little sediment present. I gave estimates for cartridge replacement and a diagnostic. Upon checking the history of the system I found no alerts/error codes. Upon further research I found that solenoids can clog up and fail. This is a possible avenue for repair once diagnosis is done.
Arrived onsite to investigate a water leak on a Viessmann propane boiler. Determined the leak was coming from the relief valve. Upon inspection, the internal expansion tank was found to have failed, causing the relief valve to discharge. Installed an external expansion tank and replaced the relief valve. Purged air from the system and verified proper operation. The system is operating correctly at this time. Provided estimates to perform an annual tune-up and flush domestic hot water heat exchanger.
Arrived on site to replace a worn igniter and hyvent. Upon arrival, we turned off power and gas supply. We then drained the boiler and removed the hyvent and igniter. We found that the supply house had sent us the wrong hyvent. We found that the cause of the leak on the hyvent seemed to be due to the gasket failing. We replaced the gasket with an o-ring that matched. It is now no longer leaking. Chad mentioned that he was still having issues with the boiler. It seemed like a call for DHW was not telling the boiler to fire. We called tech support and they had us test multiple components. Everything tested fine with what they had us test. We disassembled the circulator for the DHW and spun it by hand. Did not seem seized up and amp draw was fairly normal. We removed the flow sensor and cleaned it. We cycled the boiler a few times and each time it would fire up as expected. As of now, boiler seems to be operating properly. Informed Chad that he will need to keep an eye on it and let us
Arrived on site to replace stripped burner bolts. We turned gas supply and power off. We then were able to remove the stripped bolts and continue with cleaning the heat exchanger. Sprayed heat exchanger with citrusurf and scraped in between the coils to get debris out. We then rinsed it out with water and cleaned the condensate trap. Reinstalled burner cover and installed new bolts. Tested unit and checked for gas/CO leaks. No leaks present. System is operating properly at this time. Informed Emily that next service we will want to replace the rear refractories and potentially the front as well depending on what it looks like on next service.
Replaced three high vents on the boiler system. Performed a complete boiler purge to remove air from the system and purged all heating zones, confirming proper circulation and heat output. Inspected and verified the expansion tank pressure; the tank was found at 6 PSI and was pressurized to 15 PSI, where it held steady. Confirmed all zones were heating properly after service. Reviewed system operation and safety considerations with the customer.
For this job, we came out to provide an estimate for the installation of a customer-supplied bidet toilet seat. The customer has already ordered the bidet seat, with delivery expected on 1/21/25. We discussed the installation process, confirmed compatibility with the existing toilet and water supply, and answered any questions the customer had regarding the installation. It was scheduled that we will return on 1/28/25 to complete the installation once the bidet seat has arrived.
For this job I met with the landlord of the commercial space and the owner of the company that may be moving into the space. The opportunity to install a laundry connection was discussed, measurements were taken and a material list was completed. It is undetermined if the install will be feasible. The 4” vent stack between the two toilets in the separate office space would be receiving the drainage from the laundry. The installation will require a drain pump and utility sink. If the installation is feasible the.n the estimates will be emailed
