Cory was efficient and courteous.There were extenuating circumstances that Corey handled very well I wasn’t that impressed with Jerms plumbing & Heating until I worked with Corey
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Dan was very professional and thoughtful. And so efficient!
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We love having Aaron Dixon come to help us! He is always efficient and friendly and truly cares about his customers!
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Aaron came and did our annual maintenance. He was very friendly. He made sure I understood pricing, did a good job cleaning up after performing the service, and showed me photos of the furnace guts before/after the maintenance.
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Thorough, polite, informative, great price, gave me a piece of advice.
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Billy was very knowledgeable and kept me informed through the process. Thank you.
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Billy is a nice friendly guy and did excellent work. Thank you once again Jerms
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Had a great 1st experience with Jerms plumbing from a service prospective. I like the text and email appt. confirmations. They were very accommodating with appt. time. Tracey was detailed and communicative. Only reason I didn't give 5 stars is I'm not a fan of the $59 "Dispatch Fee". I understand charging a visit fee if no work is completed but don't agree with adding visit fee on top of $350+ worth of work. Also thought $350+ was a little pricey for re-setting a toilet & changing flange - wasn't quite an hour worth of work.
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I had a couple of small projects done on one day. They did them all very well and described all of the options and pricing before letting me choose which direction to go. They were friendly and made sure to clean up any mess before they left. I appreciated being updated on the entire scheduling and arrival time via text, including a picture of the people who would be arriving at my house before hand. The whole process was very straightforward and the work was done well.
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Showed up on time, gave me options for fixing the problem I called for, had repairs done quickly and efficiently.
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For this job we sent estimates for replacement of the toilets.
Upon arrival, the existing leaking faucet was removed and replaced with a customer-supplied faucet to restore proper operation and eliminate the leak. During the installation, it was found that the existing gate-style shutoff valves were inoperable and would not turn, requiring their removal and replacement. Two new quarter-turn shutoff valves were installed to improve reliability and allow for easier future operation and servicing. The water supply lines were then reconnected to the new faucet, and all connections were properly secured. The system was thoroughly tested to confirm proper function and to ensure there were no leaks. All work was completed using standard professional plumbing practices.
Arrived on site to replace draft inducer fan motor. We started by turning off the power supply to the boiler and then removed the old fan motor. Replaced it with the new one. Rewired motor and sealed connection to the exhaust. Test ran boiler to check for any CO leaks. No leaks present. Motor and boiler both sound good at this time. Thank you for your business!
Arrived on site to perform the annual tune-up on the existing Ultimate oil boiler. During the visit, we discussed the current condition of the boiler and its overall life expectancy. Given the age of the unit and considerations for long-term reliability and peace of mind, John has decided that replacement would be the best option. We reviewed several replacement possibilities. Based on John’s past experience and preferences, he would like to receive estimates for both Buderus and Viessmann oil boiler options. I will be preparing and providing John with detailed estimates for a full boiler replacement, including options for both manufacturers.
We arrived on site to evaluate the home’s water piping system for a full repipe and to determine the scope of work required. After inspecting the existing plumbing, it was determined that the galvanized water lines will need to be removed and replaced with new PEX piping to improve reliability and overall system performance. During a future scheduled visit, we will complete the repipe by cutting out and removing the existing galvanized water lines, installing new PEX water lines, replacing the failed expansion tank, and installing a new frost-free exterior hose bib. The customer was informed that the work will be completed at a later date, and all findings and planned repairs were discussed at the time of the visit.
During this service visit, the existing Saniflo macerating toilet system was removed and replaced with a new Saniflo Saniplus unit. The shower drain was properly connected to the new pump, and the lavatory drain piping was modified to accommodate the updated pump dimensions. The discharge piping was also altered to match the new pump configuration, ensuring proper flow and compliance with manufacturer requirements. Due to the slightly larger footprint of the new toilet, a diamond tile bit was used to drill new anchor holes in the tile floor to properly secure the toilet flange bolts. The toilet was then set, aligned, and firmly secured to the floor. The connection between the toilet and the macerating pump was completed and sealed. Upon completion, all fixtures connected to the system—including the toilet, shower, and lavatory—were tested to verify proper drainage, pump activation, and overall operation. The system was confirmed to be functioning correctly with no leaks observed at ac
During this service visit, we installed the homeowner-supplied tub and shower faucet assembly. All domestic hot and cold water supply lines were connected to the new valve, and additional blocking was installed within the wall cavity to properly secure and stabilize the valve body. The valve was anchored to ensure long-term durability and to prevent movement behind the finished wall surface. As installation neared completion, it was identified that the shower trim plate would not fully cover the existing wall opening. To properly correct this issue and ensure full coverage of the wall penetration, the shower valve was repositioned. This adjustment resulted in a slight misalignment between the shower valve and the tub spout, waste, and overflow trim; however, the revised placement ensures the wall opening will be completely concealed by the trim plate once installed. All domestic water connections were disconnected and re-made following the valve relocation, and supply lines were check
Performed annual tune-up on a Peerless propane boiler. Cleaned the burners, heat exchanger, igniter, flame sensor, and pilot assembly. Inspected safety controls, relief valve, expansion tank, venting, and overall hydronic system function. Bubble-tested the pilot line and checked carbon monoxide levels—no leaks detected. Flushed sediment from the indirect water heater. Verified proper operation; the system is functioning correctly at this time. Emailed estimates to drain the Modine in the garage and add antifreeze to the boiler system.
The existing primary bathroom toilet is outdated and showing signs of wear that affect performance and reliability. We proposed replacing it with a new Kohler Highline Comfort Height elongated toilet to improve comfort, efficiency, and dependable operation. We shut off the water supply to the toilet, drained the tank and bowl, unbolted the toilet, and removed and disposed of the unit. After removal, we thoroughly cleaned all surfaces and inspected the toilet flange, which was found to be in good condition. We replaced the flange screws and installed a spacer to raise the flange to floor level. The existing emergency shutoff valve was proactively replaced due to its age and potential risk of failure. We recommended installing a new shutoff valve to improve reliability and ensure the water supply can be safely and quickly shut off if needed. While the toilet was removed, the house water was shut off and the system was fully drained. We unsoldered the existing valve, cleaned the pipe tho
During our inspection, we found the toilet to be in poor condition and actively leaking. Due to the overall condition of the fixture and the ongoing leak, replacement was recommended to prevent further issues. 2/25/26 The existing toilet was removed and replaced with a customer-supplied unit. The new toilet was properly set, secured, and connected to the existing water supply and drainage system. After installation, the fixture was tested to confirm proper operation and to ensure there were no leaks. All work was completed professionally, and the work area was left clean upon completion.
Arrived on site for a report of a mini split system not heating. Upon arrival, the system was operating but blowing room-temperature air. During testing, an FY error code (indicating low refrigerant) appeared on the indoor unit. Inspected the flare connections at both the indoor and outdoor units and found no visible signs of oil residue or leakage at those points. It was noted that the outdoor unit was recently struck by falling snow from the roof. Based on system behavior and site conditions, it is likely the impact caused damage to the outdoor coil, resulting in refrigerant loss. Steve will review options for either repairing or replacing the system. Estimates will be provided for both repair and replacement so an informed decision can be made.
Replaced gaskets on a Fernox magnetic filter due to it leaking water. Verified operation and system is working properly with no leaks at this time. Mr Lavalla said that he had water hammer when he runs the dishwasher, we noticed that the boiler doesn’t have an expansion tank on the domestic hot water, emailed estimate.
Arrived onsite to investigate water leaking from an expansion tank. The tank had multiple rust spots and was actively leaking. The expansion tank was installed in 2023 and carries a 5-year warranty. We provided an estimate for labor only and replaced the expansion tank. After replacement, system operation was verified and is working properly at this time.
Arrived on site to perform an annual tune up on a Viessmann boiler. We provided an estimate for the work which was accepted. We started by turning the gas and power supply off to the boiler. We then disconnected the gas line and removed the front plate to the heat exchanger. We inspected and cleaned the igniter electrodes, flame sensor, and the heat exchanger. We sprayed the heat exchanger with citrusurf and then rinsed with water. Once clean, we put the boiler back together and test ran it to perform a combustion analysis and to check for CO leaks. No leaks present. Next year we may want to think about replacing the rear refractory as it is starting to crack near the edges. Thank you for your business!
