Cory was efficient and courteous.There were extenuating circumstances that Corey handled very well I wasn’t that impressed with Jerms plumbing & Heating until I worked with Corey
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Dan was very professional and thoughtful. And so efficient!
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We love having Aaron Dixon come to help us! He is always efficient and friendly and truly cares about his customers!
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Aaron came and did our annual maintenance. He was very friendly. He made sure I understood pricing, did a good job cleaning up after performing the service, and showed me photos of the furnace guts before/after the maintenance.
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Thorough, polite, informative, great price, gave me a piece of advice.
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Billy was very knowledgeable and kept me informed through the process. Thank you.
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Billy is a nice friendly guy and did excellent work. Thank you once again Jerms
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Had a great 1st experience with Jerms plumbing from a service prospective. I like the text and email appt. confirmations. They were very accommodating with appt. time. Tracey was detailed and communicative. Only reason I didn't give 5 stars is I'm not a fan of the $59 "Dispatch Fee". I understand charging a visit fee if no work is completed but don't agree with adding visit fee on top of $350+ worth of work. Also thought $350+ was a little pricey for re-setting a toilet & changing flange - wasn't quite an hour worth of work.
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I had a couple of small projects done on one day. They did them all very well and described all of the options and pricing before letting me choose which direction to go. They were friendly and made sure to clean up any mess before they left. I appreciated being updated on the entire scheduling and arrival time via text, including a picture of the people who would be arriving at my house before hand. The whole process was very straightforward and the work was done well.
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Showed up on time, gave me options for fixing the problem I called for, had repairs done quickly and efficiently.
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Customer had an old stone lined water heater. We removed it and left it outside for future pick up once the snow clears. We then installed a new water heater with an up to code mixing valve. With also removed the water logged expansion tank and installed a new one before the water heater. With flushed the water heater of air and turned it on. We tested for leaks and ensured it was functional.
Looked at installing heat pump system, ERV and possibly water heater
Removed and replaced the insulation board on the Trio oil-fired boiler. Installed a new insulation board and replaced the door rope gaskets to ensure proper sealing and efficient operation. Performed a post-repair combustion analysis and verified combustion readings were within manufacturer specifications. Checked the boiler door area for carbon monoxide leakage; none detected. Unit is operating properly at this time.
Upon arrival customer had a frozen like to their shop sinks. There was a supply from the basement that ran below the floor. Techs ran a heater into the opening that ran these supply lines and above by the sinks. We also ran the upstairs faucet to get warm water inlet the lines and used the hot water to back feed into the cold lines. This cleared the blockage and returned water to the pipe. We tested for leaks and left the water trickling to prevent future leaks. We recommend leaving it like this until this cold snap ends.
Upon arrival customer had an old water heater which was functional poorly. Techs shut power off to the water heater, ran out the hot water, and shut off cold water inlet to the water heater and drained it down afterwards. Techs then removed it and disposed of the water heater and installed new electric 40 gallon Rheem water heater with a mixing valve as required by code. I then ran the air out of the water heater as to not dry fire it and damage the elements. I also added a shutoff valve on the out water outlet for improved serviceability. Everything is functioning properly with no issues at the time of service.
Our service was requested today for an on-site visit to evaluate adding washer and dryer connections in the newly renovated apartment above the garage. A full assessment was completed, and detailed estimates were prepared and emailed to the homeowner for review and consideration.
The existing Grundfos recirculating pump had failed and was no longer operating properly. We removed the failed pump and installed a new like-for-like Grundfos replacement, then tested the system to restore reliable hot water circulation and ensure consistent comfort.
Arrived on-site to replace pressure switches on a Maytag propane furnace that had been previously diagnosed. After replacing the switches, the furnace continued to display a red blinking fault code. I contacted technical support and was informed that the code was originating from the expansion board—not the main control board—and indicated a blower fan issue. I emailed estimates to replace the blower motor and two corroded rollout switches.
The toilet was found to be running continuously due to a failed Mansfield flush gasket. To restore proper function, the gasket was replaced, ensuring a reliable seal, preventing leaks, and maintaining efficient operation. Following the repair, the toilet was tested and confirmed to operate normally, conserving water and providing long-term performance reliability.
Upon arrival customer had a weak water supply in their cold side of their lav, no hot water in the lav, and no water at the washer box. The pipes feeding this section of the house were under the house in a crawl space approximately 1 foot tall. This crawl space was very cold even after the customer put space heaters in the garage. I cut a hole in the drywall large enough to crawl through and was able to asses the situation from that point. A started to pull down rigid insulation and fiberglass insulation in order to gain access to the waterlines. After pulling down several sections of rigid insulation and fiberglass insulation I was able to find the cold spot where the waterlines. I then used my heat gun to thaw the frozen section of waterlines. I tested the fixture and had restored water to all fixtures. I then put the insulation back into place to prevent freezing left the access panel open to allow heat into the crawl space. I left the water trickling and the access hole open to
Due to the home having no water, an additional hour was spent attempting to thaw frozen pipes at the pressure tank. At the time of service, water had been restored up to the pressure tank; however, the main water lines supplying the home remained frozen and required continued thawing to restore full water service. Upon partial water restoration, it was discovered that the pressure tank bladder had failed, causing the system to short cycle and the pump to turn on and off rapidly. Based on this finding, estimates for pressure tank replacement were to be emailed to the customer. To prevent further strain on the well pump, the water softener was placed into bypass and unplugged so that a regeneration cycle would not occur while the pump was short cycling.
Arrived on site to meet Derrick from Granite group to go over everything we’ve found. After removing the plug to the compressor terminals we found that the black wire had melted and was the cause of the outdoor unit failure. This is a fault from the factory as we typically do not take that plug off on install. The whole outdoor unit is going to be replaced under warranty. We will be in touch to schedule a time to do the install. Thank you for your patience!
Upon arrival customer had a toilet that was intermittently not filling. Customer would have to jiggle the fill valve to get it to work. I removed the fill valve and supply line and replaced it with a new Fluidmaster fill valve. I tested the function on the fill valve and toilet and found that the valve was functioning properly with no leaks present at the time of the service. I also adjusted the position of the chain in the toilet handle in the downstairs toilet to allow ease of function.
