Cory was efficient and courteous.There were extenuating circumstances that Corey handled very well I wasn’t that impressed with Jerms plumbing & Heating until I worked with Corey
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Dan was very professional and thoughtful. And so efficient!
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We love having Aaron Dixon come to help us! He is always efficient and friendly and truly cares about his customers!
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Aaron came and did our annual maintenance. He was very friendly. He made sure I understood pricing, did a good job cleaning up after performing the service, and showed me photos of the furnace guts before/after the maintenance.
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Thorough, polite, informative, great price, gave me a piece of advice.
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Billy was very knowledgeable and kept me informed through the process. Thank you.
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Billy is a nice friendly guy and did excellent work. Thank you once again Jerms
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Had a great 1st experience with Jerms plumbing from a service prospective. I like the text and email appt. confirmations. They were very accommodating with appt. time. Tracey was detailed and communicative. Only reason I didn't give 5 stars is I'm not a fan of the $59 "Dispatch Fee". I understand charging a visit fee if no work is completed but don't agree with adding visit fee on top of $350+ worth of work. Also thought $350+ was a little pricey for re-setting a toilet & changing flange - wasn't quite an hour worth of work.
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I had a couple of small projects done on one day. They did them all very well and described all of the options and pricing before letting me choose which direction to go. They were friendly and made sure to clean up any mess before they left. I appreciated being updated on the entire scheduling and arrival time via text, including a picture of the people who would be arriving at my house before hand. The whole process was very straightforward and the work was done well.
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Showed up on time, gave me options for fixing the problem I called for, had repairs done quickly and efficiently.
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Customer had two washer valves that would not fully close due to age, an old shower they wanted eliminated, and galvanized pipe that needed to be removed. I removed both valves, the basement shower, galvanized pipe, and some pipe which was hooked into the laundry sink. After this was done a reran the water lines to the hot side of the sink, the hot side of the washer valves, the cold side of the washer valve, installed a new shutoff, and a new Gerber washer valve. I turned the water on and tested all press connections and solder connections. Everything held with no leaks present at the time of service.
Upon inspection, we located a leak beneath the bathtub and determined that the standpipe connecting the tub waste assembly to the trap had become disconnected, allowing water to drain directly into the surrounding area. The existing components were in poor condition and not properly secured. At this time, we informed the customer that we will need to return at a later date to remove and replace the tub waste assembly and P-trap to ensure a proper, secure connection and restore correct drainage function.
Upon arrival we found the main drain was clogged and recommended beards drain to clear the blockage.
Arrived onsite to investigate a no–hot water issue on a propane combi boiler. After speaking with the customer, it was determined that the domestic hot water line had frozen. With the customer’s approval, I attempted to thaw the piping using a heat gun. After approximately one hour with no success, I recommended placing a space heater in the boiler closet. Within a few minutes of running the space heater, hot water was restored. Verified proper system operation and confirmed there were no water leaks at this time.
Arrived on site to investigate insufficient heat in the mudroom. This area is heated by a radiant zone, and the system has been struggling to keep up during very cold temperatures. Upon arrival, the thermostat was set to 66°F and the room temperature was 65°F. It was also noticeably warmer outside today compared to recent days. I checked the radiant supply temperature, which was at 140°F—the maximum I would recommend for this application. Floor temperature was measured at 80°F, which is appropriate for radiant heat and indicates the system is operating as designed. The thermostat in this room is known to be inconsistent, which may be contributing to the issue. I recommended replacing the thermostat. Estimates to replace it were emailed to the customer, and they will advise if they would like us to proceed.
Installed Custom Comfort mini-split system utilizing existing electrical supply and refrigerant line sets. System was pressure tested with nitrogen to 400 PSI and held for 30 minutes with no pressure loss observed. Evacuated system to below 251 microns and verified acceptable decay. System was started up and tested; all components are operating properly at this time. We were unable to remove old unit we will return at a later date to to remove.
Upon arrival customer had a backed up kitchen sink drain. Drain was back pitched with incorrect fittings and leaking in several spots. This was due to the lack proper supports and non code compliant fittings. To resolve this issue tech recommended cutting out kitchen sink drain and tub trap. Customer signed off on work and techs went forward with the estimate. Techs started by cutting a hole through the floor under the kitchen sink. Techs then proceeded to remove the air admittance valve, p-trap, kitchen sink drain branch, and tub/shower p-trap. Techs then installed a new air admittance valve, p-trap, kitchen sink drain branch, and tub/shower trap with 4 properly spaced Milford hangers and a clean out for improved support and serviceability. Techs also added a board to patch hole under kitchen sink and escutcheons to cover holes and improve aesthetics. Techs then ran tub and kitchen sink for approximately 20 minutes to test for leaks and proper drainage. Drains held and drained prope
The customer was contacted to review and answer questions regarding the provided quotes. During the call, the customer confirmed they would like to move forward with the Home Care Club option, including the replacement of three toilets and the replacement of the shower cartridge. All details were discussed and agreed upon, and the approved work will be scheduled accordingly.
Removed and replaced the leaking circulator pump on the boiler. Replaced the failed expansion tank and pressure relief valve. Inspected, refilled, and tested the heating system to ensure safe and proper operation. System is now leak free.
Arrived on site to diagnose no heat on one zone. After our inspection, we found that the circulator pump had 120v going to it but would not operate. We recommend replacing the pump to restore proper operation to the zone. Estimate to replace was accepted. We drained the corresponding zone and replaced the pump. We then wired the pump and refilled zone. Purged air of zones and tested operation. Circulator powered up and was moving water. Zone is now operating properly. Thank you for your business!
Arrived on site to provide quote for a new combi boiler. The one currently installed has failed and is not cost effective to fix it. We will provide an estimate to replace.
Arrived onsite to diagnose a no-heat condition on a Viessmann propane boiler. We have been onsite multiple times for recurring failures, as the boiler continues to shut down. Upon arrival, I attempted to reset the boiler, but it would not ignite. During inspection, I found the heat exchanger to be partially plugged. I contacted Viessmann technical support, and we reviewed multiple system specifications and operating conditions. Based on troubleshooting, technical support indicated the issue may be related to a control board, which would be a costly repair ( thousands of dollars). Due to the age of the boiler, its overall condition, and the recurring nature of the failures, I advised the customer that boiler replacement would be the most cost-effective and reliable option rather than proceeding with extensive repairs. An estimate to replace the boiler was provided, and the customer stated they would review it and let us know how they would like to proceed.
Replaced and installed thermostat in main living area that does not seem to be keeping the room warm. I tested operations of thermostat and everything is working as it should, I will return to replace the baseboard in the front room at another date.
Customer was having issues with the orientation of the faucet handle. Tech detached the supply line and rotated the faucet 180 degrees for greater ease of use. Customer was having with the correction and everything is functioning properly with no leaks.
