Cory was efficient and courteous.There were extenuating circumstances that Corey handled very well I wasn’t that impressed with Jerms plumbing & Heating until I worked with Corey
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Dan was very professional and thoughtful. And so efficient!
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We love having Aaron Dixon come to help us! He is always efficient and friendly and truly cares about his customers!
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Aaron came and did our annual maintenance. He was very friendly. He made sure I understood pricing, did a good job cleaning up after performing the service, and showed me photos of the furnace guts before/after the maintenance.
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Thorough, polite, informative, great price, gave me a piece of advice.
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Billy was very knowledgeable and kept me informed through the process. Thank you.
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Billy is a nice friendly guy and did excellent work. Thank you once again Jerms
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Had a great 1st experience with Jerms plumbing from a service prospective. I like the text and email appt. confirmations. They were very accommodating with appt. time. Tracey was detailed and communicative. Only reason I didn't give 5 stars is I'm not a fan of the $59 "Dispatch Fee". I understand charging a visit fee if no work is completed but don't agree with adding visit fee on top of $350+ worth of work. Also thought $350+ was a little pricey for re-setting a toilet & changing flange - wasn't quite an hour worth of work.
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I had a couple of small projects done on one day. They did them all very well and described all of the options and pricing before letting me choose which direction to go. They were friendly and made sure to clean up any mess before they left. I appreciated being updated on the entire scheduling and arrival time via text, including a picture of the people who would be arriving at my house before hand. The whole process was very straightforward and the work was done well.
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Showed up on time, gave me options for fixing the problem I called for, had repairs done quickly and efficiently.
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I received a call Sunday morning due to no heat, I was here 2 days prior and recommend replacing the igniter and flame sensor. I was able to get the parts and replaced them. Verified operation and system is working properly at this time.
Arrived onsite to investigate a no-heat issue on a Viessmann propane boiler. Another heating company had previously been onsite and cleaned the boiler in an attempt to resolve the issue. During my evaluation, I found the boiler had an FE (flame failure) error code. I reset the unit, and it fired and ran properly . While inspecting the boiler, I observed water leaking from a crack in the heat exchanger gasket. Due to the gasket not being available from the supply house, I sealed the leak using high-temperature silicone as a temporary repair. I inspected and cleaned the igniter and flame sensor. I recommend replacing both components if the unit experiences another failure. I also checked gas pressure at the regulator and found it to be low at 10” WC. I adjusted the pressure to 13” WC. I also checked that the boiler is draining condensate properly. Bubble the gas pressure port and checked carbon monoxide levels, no leaks present. An estimate was emailed to the customer to replace the i
Due to the heat being shut off, the home’s water lines had frozen and were not supplying water at the time of service. Our scope of work included using a blast heater to carefully and safely attempt to thaw the frozen water lines. The affected areas were closely monitored during the thawing process to gradually restore water flow while minimizing the risk of pipe damage or leaks. Once thawing was completed, the plumbing system was checked for proper operation and inspected for any visible signs of leaks or compromised piping. Because the home will remain without heat until Monday, antifreeze was added to all traps and toilets to help prevent freezing and potential damage.
Customer had a backed up kitchen drain. Upon inspection I found several leaks, back pitched drainage, and several non code compliant connections. This was the reason for the backed up line. I tested the fixtures down line of the kitchen sink and found that they were draining fine, implying that the issue was not a main drain backup. I made an estimate for a complete replumb of the drain and a membership to Jerm’s Home Care Club. Customer signed off on both and work will be done Monday.
Upon arrival customer had a leaking kitchen faucet. I suggested replacement and customer said he we good to move forward with a replacement. In the process of removing the faucet I found it was extremely corroded and rusted in place. The body of the faucet was also rusted which was most likely the cause of the leak. I had to disassemble the faucet with a multitool in order to remove it from the sink. I cleaned the surface and installed a new Delta single handle faucet with a side sprayer. I also replaced both braided supply lines to ensure there were no leaks. Everything is functioning properly with no leaks at the time of service.
Arrived on site to convert and connect new stove. Provided estimate for the work which was accepted. We then started by removing the natural gas orifices and replaced them with the propane ones that came with the conversion kit. Connected stove to existing gas line using a new appliance connector. Bubble checked the connections to verify there were no gas leaks. No leaks present. We tested the stove to see if flame height had to be adjusted. It did not. Stove and oven are operating properly. Thank you for your business!
Arrived onsite to investigate a frozen condensate line on a Viessmann propane boiler. The condensate line was run outside and had frozen; the homeowner had temporarily routed it into a bucket and was emptying it daily. With the customer’s approval, I thawed the 1/2” PVC drain and reconnected the condensate line back into it. Verified proper operation, and the system is working correctly at this time. I recommend installing a new condensate line, surface-mounted above the entry door and routed into the washing machine drain in the adjacent room. I will provide an estimate and follow up.
The apartment located above the garage did not have existing washer/dryer water supply or drainage connections at the time of service. To accommodate the installation and proper operation of a washer/dryer combo unit, new water supply lines and a drain connection were installed. All plumbing was routed through the accessible garage chase to ensure proper support, accessibility, and long-term reliability. All work was completed in accordance with applicable local plumbing codes and industry standards. The installation provides safe, dependable, and code-compliant operation of the washer/dryer unit. The system was tested upon completion to verify proper function and to ensure there were no leaks or drainage issues.
Arrived on site inspect a crackling sound coming from baseboard. Upon our inspection, we found that it was just thermal expansion of the piping through the wall. It was resting on drywall so whenever a call heat came that sound would occur. To remedy this, we tried to put a wall support on the piping but due to the lack of room we could not get it to fit. We ended up trimming down where the piping goes through the wall and used some dry spray foam that was laying around to get the pipe off the wall. Noise no longer occurs. We also provided an estimate to perform a tune up and replace the igniter electrode on the boiler. Both were accepted. We cleaned the heat exchanger, installed new electrodes, cleaned condensate trap. Once the cleaning was done, we reassembled the boiler and checked around the heat exchanger gasket for any CO leaks. No leaks present. We then performed a combustion analysis. Analysis was good and boiler seems to be operating well. Daniel did mention they have been h
For this job I met with the homeowners to discuss the proposed second floor bathroom installation. Another contractor had previously started the installation of the pvc drainage and pex water supply pipes. After further investigation, some of the connections that were made are not approved under the VT State plumbing code. In order to complete the project, a number of connections will have to be replaced. For example, rubber fernco fittings were used within the ceiling/floor assembly and sanitary tee fittings were used instead of a directional wye combo fitting. Estimates may be sent via email. The homeowners were going to discuss the next steps amongst themselves and a phone conversation will be scheduled to determine the next steps.
Arrived onsite to investigate a no-heat issue on a Mitsubishi mini-split system with one outdoor unit and three indoor units. None of the indoor units were operating and there were no indicator lights. Upon inspection, the outdoor unit was also found to have no power. During our thorough evaluation, I found that one of the power wires to the outdoor unit had shorted against the jacket. I temporarily wrapped the damaged section with electrical tape to restore power and provide heat. I recommended replacing the power wire from the disconnect to the outdoor unit and routing it properly. We will contact the customer to schedule an electrician.
The toilet was pulled and reset due to the flooring having been redone and the toilet not being reinstalled properly. Upon removal, the existing toilet flange was found to be installed incorrectly and only primed, not glued, so the flange was replaced and installed correctly to ensure a proper seal. The toilet was reinstalled at the customer’s request, and during testing it was discovered that the toilet was leaking from the tank to the bowl. The customer was informed of the issue and will provide a new toilet to be installed on 02/23/26.
Performed annual maintenance on the oil-fired boiler system, including a comprehensive inspection of all major components and safety controls to ensure safe and efficient operation in accordance with manufacturer specifications. Replaced/serviced the nozzle, oil filter, and strainer. Brushed and vacuumed the boiler and smoke pipe. All system safeties were inspected and tested. A combustion analysis and draft test were performed. The boiler high-limit control was tested and verified for proper operation. At the time of service, the system was operating safely and as intended.
The laundry room and bathroom experienced a loss of water service due to frozen pipes, with limited flow returning only to the cold side of the faucet. Upon arrival, we found that the hot water line serving the laundry room lavatory sink had frozen, consistent with an issue reported the previous week. We confirmed that the clothes washer had both hot and cold water available and left the hot side of the lavatory faucet open. With homeowner approval, we prepared to access the crawl space to thaw the affected section of piping and inspect the lines. While removing the blue board insulation covering the frozen pipe, water flow resumed from the hot side of the lavatory faucet. Due to the washer running, the faucet being open, and an increase in ambient temperature, the frozen section thawed naturally without the need for active thawing. As no direct thawing work was ultimately required, the service charge was discounted by 50%. The pipes subsequently froze again, likely due to a combinatio
