Cory was efficient and courteous.There were extenuating circumstances that Corey handled very well I wasn’t that impressed with Jerms plumbing & Heating until I worked with Corey
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Dan was very professional and thoughtful. And so efficient!
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We love having Aaron Dixon come to help us! He is always efficient and friendly and truly cares about his customers!
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Aaron came and did our annual maintenance. He was very friendly. He made sure I understood pricing, did a good job cleaning up after performing the service, and showed me photos of the furnace guts before/after the maintenance.
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Thorough, polite, informative, great price, gave me a piece of advice.
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Billy was very knowledgeable and kept me informed through the process. Thank you.
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Billy is a nice friendly guy and did excellent work. Thank you once again Jerms
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Had a great 1st experience with Jerms plumbing from a service prospective. I like the text and email appt. confirmations. They were very accommodating with appt. time. Tracey was detailed and communicative. Only reason I didn't give 5 stars is I'm not a fan of the $59 "Dispatch Fee". I understand charging a visit fee if no work is completed but don't agree with adding visit fee on top of $350+ worth of work. Also thought $350+ was a little pricey for re-setting a toilet & changing flange - wasn't quite an hour worth of work.
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I had a couple of small projects done on one day. They did them all very well and described all of the options and pricing before letting me choose which direction to go. They were friendly and made sure to clean up any mess before they left. I appreciated being updated on the entire scheduling and arrival time via text, including a picture of the people who would be arriving at my house before hand. The whole process was very straightforward and the work was done well.
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Showed up on time, gave me options for fixing the problem I called for, had repairs done quickly and efficiently.
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Frozen drainage lines, domestic water lines, and the heating loop were found to be frozen, with a damaged section of piping identified on the heat loop. All affected lines were safely thawed, and repairs were completed on the heating system, including fixing four broken pipes on the main floor heating loop. During the inspection, three additional broken pipes were discovered on the main floor loop, and an active leak was observed in the dining room ceiling, which is believed to be related to the upstairs bathroom soaker tub and will need to be addressed at a later date. Additional diagnostics on the boiler are required, and further repairs will be needed to correct remaining issues. At this time, heat was not able to be restored to that side of the home; however, partial heat is available in other areas of the house, and the affected zone has been shut off for safety.
During our evaluation, we found that the existing flush valve in the upstairs master bathroom Toto toilet has failed, and a previously ordered replacement part was incorrect for this model. After researching the toilet’s model number, we identified the correct flush valve, which will be ordered. Once the correct part is received, we will return to replace the failed flush valve and install a new fill valve to restore proper operation, reliability, and water efficiency.
Arrived on site to replace blower motor and 2 limit switches. We started on the upstairs unit, we verified power was turned off and started to disassemble the unit to get to the blower motor. We had to remove the venting, inducer motor, and control boards to get to it. Removed blower wheel and got the motor out. Installed new motor making sure it was the same depth as the old one. Wired everything up and reassembled unit. Replaced limit switch. Since we had to cut the venting to get it out, we installed a coupling. Fired up unit and checked for CO leaks. No leaks present. Furnace is now operating properly. We then went to the other unit and replaced the limit switch with the new one. That system is also operating properly. Thank you for your business!
For this estimate, we replaced the existing 35-gallon Flex-Lite pressure tank with a 32-gallon skinny pressure tank due to internal bladder failure. After restoring water to the home, the existing tank was found to have only 18 PSI of air pressure; the system was drained and the tank was recharged and set to the proper pre-charge of 28 PSI to match system requirements, but it continued to malfunction and caused the well pump to short-cycle by rapidly turning on and off, confirming the tank was no longer serviceable. The failed pressure tank was removed and disposed of, the new 32-gallon skinny pressure tank was installed with all necessary plumbing connections completed, and the air charge was set correctly. Once installation was complete, the system was fully tested to verify proper operation, stable water pressure, and correct pump cycling.
Today we came out to inspect multiple plumbing concerns reported by the customer. We verified that several toilets were leaking and allowing sewer gas to escape, including the master bathroom toilet. In the basement, we found the tub/shower valve in the first bathroom was leaking, as well as the lavatory faucet in the second basement bathroom. The customer also stated that the soaker tub was leaking; to properly diagnose the source of this leak, it will be necessary to cut an access hole in the garage ceiling below. Additionally, we observed that the pressure tank is showing significant age with visible rusting, indicating it is beginning to deteriorate and may require replacement in the near future.
Customer had an old stone lined water heater. We removed it and left it outside for future pick up once the snow clears. We then installed a new water heater with an up to code mixing valve. With also removed the water logged expansion tank and installed a new one before the water heater. With flushed the water heater of air and turned it on. We tested for leaks and ensured it was functional.
Looked at installing heat pump system, ERV and possibly water heater
Removed and replaced the insulation board on the Trio oil-fired boiler. Installed a new insulation board and replaced the door rope gaskets to ensure proper sealing and efficient operation. Performed a post-repair combustion analysis and verified combustion readings were within manufacturer specifications. Checked the boiler door area for carbon monoxide leakage; none detected. Unit is operating properly at this time.
Upon arrival customer had a frozen like to their shop sinks. There was a supply from the basement that ran below the floor. Techs ran a heater into the opening that ran these supply lines and above by the sinks. We also ran the upstairs faucet to get warm water inlet the lines and used the hot water to back feed into the cold lines. This cleared the blockage and returned water to the pipe. We tested for leaks and left the water trickling to prevent future leaks. We recommend leaving it like this until this cold snap ends.
Upon arrival customer had an old water heater which was functional poorly. Techs shut power off to the water heater, ran out the hot water, and shut off cold water inlet to the water heater and drained it down afterwards. Techs then removed it and disposed of the water heater and installed new electric 40 gallon Rheem water heater with a mixing valve as required by code. I then ran the air out of the water heater as to not dry fire it and damage the elements. I also added a shutoff valve on the out water outlet for improved serviceability. Everything is functioning properly with no issues at the time of service.
Our service was requested today for an on-site visit to evaluate adding washer and dryer connections in the newly renovated apartment above the garage. A full assessment was completed, and detailed estimates were prepared and emailed to the homeowner for review and consideration.
The existing Grundfos recirculating pump had failed and was no longer operating properly. We removed the failed pump and installed a new like-for-like Grundfos replacement, then tested the system to restore reliable hot water circulation and ensure consistent comfort.
Arrived on-site to replace pressure switches on a Maytag propane furnace that had been previously diagnosed. After replacing the switches, the furnace continued to display a red blinking fault code. I contacted technical support and was informed that the code was originating from the expansion board—not the main control board—and indicated a blower fan issue. I emailed estimates to replace the blower motor and two corroded rollout switches.
