Cory was efficient and courteous.There were extenuating circumstances that Corey handled very well I wasn’t that impressed with Jerms plumbing & Heating until I worked with Corey
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Dan was very professional and thoughtful. And so efficient!
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We love having Aaron Dixon come to help us! He is always efficient and friendly and truly cares about his customers!
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Aaron came and did our annual maintenance. He was very friendly. He made sure I understood pricing, did a good job cleaning up after performing the service, and showed me photos of the furnace guts before/after the maintenance.
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Thorough, polite, informative, great price, gave me a piece of advice.
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Billy was very knowledgeable and kept me informed through the process. Thank you.
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Billy is a nice friendly guy and did excellent work. Thank you once again Jerms
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Had a great 1st experience with Jerms plumbing from a service prospective. I like the text and email appt. confirmations. They were very accommodating with appt. time. Tracey was detailed and communicative. Only reason I didn't give 5 stars is I'm not a fan of the $59 "Dispatch Fee". I understand charging a visit fee if no work is completed but don't agree with adding visit fee on top of $350+ worth of work. Also thought $350+ was a little pricey for re-setting a toilet & changing flange - wasn't quite an hour worth of work.
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I had a couple of small projects done on one day. They did them all very well and described all of the options and pricing before letting me choose which direction to go. They were friendly and made sure to clean up any mess before they left. I appreciated being updated on the entire scheduling and arrival time via text, including a picture of the people who would be arriving at my house before hand. The whole process was very straightforward and the work was done well.
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Showed up on time, gave me options for fixing the problem I called for, had repairs done quickly and efficiently.
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For this job, we diagnosed a no–hot-water issue on the existing Bradford White hybrid (heat pump) water heater and determined the unit was failing. Due to its condition, the water heater was removed and properly disposed of, and a new 65-gallon Rheem hybrid water heater was installed as a replacement. All water and electrical connections were completed in accordance with current plumbing and electrical codes, and the system was reconnected and secured for safe, reliable operation. As part of the installation, the expansion tank was rerouted and wall-hung using a proper mounting bracket for improved support and accessibility. The customer is a member of Jerm’s Home Care Club. Upon completion, the system was filled, purged of air, and fully tested, and the water heater was heating properly and operating as designed when we left the job site.
Arrived on site to replace inducer fan motor. We started by removing the wires to the old motor and then the motor itself. We then installed the new motor in its place and attached venting. Tightened band clamps and wired up the motor. Tested operation using the thermostat and unit fired right up. System is operating properly at this time. Thank you for your business!
Customer stated that water was leaking from basement bedroom ceiling and light fixture. I arrived and found that water to the house was turned off after customer noticed water leak. We turned water back on to the house and I did not see any water leaking from pipes in the area. Customer stated that she noticed the leak after shower had been taken in bathroom above where the leak was coming from. We turned shower on and immediately noticed the water starting to leak. I advised customer to not use that bathroom and we will have a plumbing technician out on Monday to examine the shower drain.
Installed new Honeywell home T6 pro. Installed common maker as there was not enough wires. Walked customer through setup of app to be able to control thermostat remotely.
Arrived onsite to investigate insufficient hot water on a Ruud hybrid water heater. The customer reported that the hot water temperature is adequate, but they frequently run out of hot water. During our thorough evaluation, we found several fault codes related to the heat pump portion of the water heater. We contacted technical support and diagnosed a faulty thermistor. Ruud will ship the replacement thermistor to the customer’s address once it is off backorder. We also provided estimates to install a mixing valve, vacuum breaker, and expansion tank, as well as to perform an annual tune-up. We locked the water heater in electric mode.
We installed a new State chimney vented propane water heater. Installed new venting, near water heater piping, mixing valve, and shut offs. Performed leak check, lit pilot. Set tank temperature to B (138). Set mixing valve to 4.5.
Came out to the location for a no-water issue and determined that the whole-house filter bypass was turned off. The water supply was restored by turning the water on both before and after the filter. Once corrected, full water service was returned to the home. The system was checked and confirmed to be fully operational and working as it should.
Arrived onsite to investigate insufficient heat from a Rinnai heater. The unit has been serviced multiple times in the past, but the issues persist. Due to the age of the heater, we recommend replacement. We measured the square footage and verified the gas line sizing to ensure the new heater and gas line would be properly sized. An estimate was emailed, and a message was left for the landlord.
1/15/26 Disconnected propane stove and capped gas line. Bubble tested gasline, no leaks present. 1/16/26 Connected and converted new range with new gas flex line. Leak checked at 8.5 in/wc for 3 minutes, no leaks present. Leveled unit and adjusted low flame on the burners. Fired appliances and verified operation, system is working properly at this time.
Came to the location today to evaluate the plumbing system and provide estimates for future repairs and replacements. The scope of work discussed included replacement of the downstairs bathroom vanity and toilet, kitchen faucet replacement, garbage disposal replacement, and necessary drain repairs. Additional items reviewed were the replacement of two upstairs faucets and an upstairs toilet, installation of a new pressure tank, a whole-house water filtration system, and performing a water quality test. All findings were reviewed with the customer, and detailed estimates will be provided via email. The customer was also enrolled in Jerm’s Home Care Club at the conclusion of the visit.
Arrived onsite to investigate insufficient hot water on an electric water heater. The water heater was replaced in November 2024. I inspected the unit and found it to be operating properly. I checked the sinks and verified adequate hot water at 116°F. The shower hot water temperature measured 105°F, indicating an issue with the shower valve. I recommend replacing the shower valve cartridge. The required part was not available on my van, so we will need to return. We will call to schedule a follow-up appointment.
For this job, we addressed an issue with the Moen shower handle being difficult to pull open and push shut, which was caused by wear and internal failure of the cartridge. The existing cartridge was carefully removed and replaced with a new Moen cartridge to restore smooth operation and proper water control. All components were reassembled, and the shower was thoroughly tested to ensure correct function, proper temperature control, and leak-free operation. All work was completed in accordance with current plumbing standards.
Arrived onsite to investigate no heat in the basement zone. The condo has two heating zones, and the upstairs zone was operating properly. Upon arrival, there was a noticeable hot electrical smell. The zone valve controlling the basement zone was hot to the touch and the smell was coming from it. I replaced the zone valve and verified proper operation. The system is now working correctly at this time.
Arrived onsite to perform an annual tune-up on a Bosch propane furnace and to verify proper operation of the humidifier. The humidifier was inspected and is functioning properly at this time. Performed annual tune-up on the furnace. Cleaned the burners, heat exchanger, igniter, flame sensor, neutralizer, condensate trap, and pump. Checked all safety controls, venting, fans, air filter and overall furnace operation. Bubble-tested the gas line and checked carbon monoxide levels — no leaks detected. Verified operation; system is running properly at this time.
