Had a great 1st experience with Jerms plumbing from a service prospective. I like the text and email appt. confirmations. They were very accommodating with appt. time. Tracey was detailed and communicative. Only reason I didn't give 5 stars is I'm not a fan of the $59 "Dispatch Fee". I understand charging a visit fee if no work is completed but don't agree with adding visit fee on top of $350+ worth of work. Also thought $350+ was a little pricey for re-setting a toilet & changing flange - wasn't quite an hour worth of work.
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I had a couple of small projects done on one day. They did them all very well and described all of the options and pricing before letting me choose which direction to go. They were friendly and made sure to clean up any mess before they left. I appreciated being updated on the entire scheduling and arrival time via text, including a picture of the people who would be arriving at my house before hand. The whole process was very straightforward and the work was done well.
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Showed up on time, gave me options for fixing the problem I called for, had repairs done quickly and efficiently.
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Quality work, Professional, Wonderful customer service.
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Everything was good. The quality and speed of work were great! Professional job all around.
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has become our primary service provider
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Arrived on site to provide some quotes for replacing a 50 gallon electric water heater. After our inspection, we provided quotes for a 50 gallon Rheem electric water heater with warranty extension anode rod and JHCC. The quote was accepted but we are not doing the job for another month or so. We will be in touch about scheduling the work to be completed. Thank you for your business.
Looked at replacing propane furnace and installing new furnace with heat pump condenser
-For this call Homeowner had concern of toilet in second floor not flushing properly as well as other fixtures draining slowly. Upon inspection I found that the basement shower was draining very slowly with basement toilet operating normally. When flushing toilet on second floor a burst of air came out of toilet and on second flush no water drained down. There was a section of Sheetrock that had been opened beneath main drain line coming from toilet, I found that the drain line was level if not back-pitched toward toilet being the probable cause for toilet clog. After further inspection I found that the main vent for the sewer system was coming through roof on high side of toilet line. With the toilet line clogged there would be no new air introduction into drainage system causing trouble for other fixtures. I used inspection camera to confirm locations for drain and fittings. I recommended that the drain be cleared by a drain cleaning company in preparation for replacement of drainage
Summary of Visit: Performed an on-site evaluation to assess the current hose spigot setup and discuss upgrade options. The customer expressed interest in replacing the existing spigot and is considering upgrading to a hot and cold spigot unit for added versatility. Next Steps: • Jerms Plumbing will provide two separate estimates for the customer’s review: 1. Standard cold-only hose spigot replacement 2. Combined hot and cold hose spigot installation, including necessary piping and shut-off valve. Note: If installation of the hot water spigot is selected, additional access (e.g., cutting into drywall) will be required to route the hot water line. Jerms is not responsible for drywall or sheetrock repairs.
Arrived on site to provide an estimate to replace 75 gallon power vented water heater. After my inspection, I provided a few estimates for 50 and 75 gallon power vented water heaters. I talked with the customer and informed them that 75 gallons is quite a lot of water and they could potentially be wasting their capacity. Ultimately, the 50 gallon power vented water heater was accepted. We will place the order with our local supply house and we will be in touch about scheduling the work to be done. Customer would also like a plumber to come take a look at their upstairs sink handles as they leak from the handle when turned. Thank you for your business.
Pulled the toilet in the master bedroom after inspection revealed water around the base. Further evaluation showed movement in the toilet. Upon removal, it was found that the existing wax ring had not compressed properly due to the toilet flange being set too low. To correct this, a flange spacer was installed to achieve the proper height for a secure seal. A new jumbo wax ring with horn was used, along with new Johnny bolts, washers and nuts to secure the toilet. Once fully secured, the toilet was tested for proper operation and verified to be free of leaks. A bead of caulking was also applied around the base of the toilet in accordance with code requirements.
Performed high fire combustion test, securely hung venting, installed bird screens, and spray foam interior penetration
Replaced kitchen faucet in Hartford Vermont
Replaced closet flange in Quechee Vermont
Replaced section of leaking water softener discharge pipe in Quechee Vermont
Installed pedestal lavatory in Wilder Vermont
Replaced broken cartridge in Hartford Vermont
Replaced two toilets & shut off valves in Quechee Vermont
Repaired tub shower faucet in Quechee Vermont
