Cory was efficient and courteous.There were extenuating circumstances that Corey handled very well I wasn’t that impressed with Jerms plumbing & Heating until I worked with Corey
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Dan was very professional and thoughtful. And so efficient!
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We love having Aaron Dixon come to help us! He is always efficient and friendly and truly cares about his customers!
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Aaron came and did our annual maintenance. He was very friendly. He made sure I understood pricing, did a good job cleaning up after performing the service, and showed me photos of the furnace guts before/after the maintenance.
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Thorough, polite, informative, great price, gave me a piece of advice.
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Billy was very knowledgeable and kept me informed through the process. Thank you.
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Billy is a nice friendly guy and did excellent work. Thank you once again Jerms
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Had a great 1st experience with Jerms plumbing from a service prospective. I like the text and email appt. confirmations. They were very accommodating with appt. time. Tracey was detailed and communicative. Only reason I didn't give 5 stars is I'm not a fan of the $59 "Dispatch Fee". I understand charging a visit fee if no work is completed but don't agree with adding visit fee on top of $350+ worth of work. Also thought $350+ was a little pricey for re-setting a toilet & changing flange - wasn't quite an hour worth of work.
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I had a couple of small projects done on one day. They did them all very well and described all of the options and pricing before letting me choose which direction to go. They were friendly and made sure to clean up any mess before they left. I appreciated being updated on the entire scheduling and arrival time via text, including a picture of the people who would be arriving at my house before hand. The whole process was very straightforward and the work was done well.
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Showed up on time, gave me options for fixing the problem I called for, had repairs done quickly and efficiently.
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We responded to a report of a refrigerator leaking water that had been installed earlier today by Best Buy. Upon inspection, we found that the refrigerator had not been properly connected to the water supply line. The water line had been left disconnected at the back of the refrigerator and was lying on the floor, allowing water to continuously run onto the floor. We properly secured and tightened the supply line connection to the back of the refrigerator, then restored water service and tested the connection. After verifying proper installation, we confirmed there were no active leaks and that the refrigerator water supply was functioning correctly.
Arrived on site to perform an annual tune-up on a Viessmann propane boiler and tankless water heater. The water heater is high voltage electric and we don’t service them. Performed annual tune up on a Viessmann propane boiler, cleaned the burner, heat exchanger, igniter, flame sensor, and condensate trap. Inspected the expansion tank, neutralizer, combustion, venting, and overall hydronic system operation. Replaced leaking relief valve and piped it to within 6 inches of the floor. Bubble-tested the gas line and checked carbon monoxide levels; no leaks were found. Verified proper operation, and the system is working correctly at this time.
Arrived on site to inspect humidifier not working properly. We started by checking the panel which was changed recently. We found that the solenoid valve was getting proper voltage when called for but it was not opening. We verified we were getting proper water flow up to the solenoid to confirm the valve was stuck. Provided an estimate to replace the solenoid which was accepted. Unfortunately we cannot get the valve until tomorrow. We will be in touch to schedule a return visit to get the valve swapped. Thank you for your business!
Arrived onsite to connect a previously installed range. Installed a new flexible gas line and performed a leak checked at 8.5 in/wc for three minutes with no leaks detected. Re-lit the water heater and verified proper operation of the range. The system is working properly at this time.
Customer had two washer valves that would not fully close due to age, an old shower they wanted eliminated, and galvanized pipe that needed to be removed. I removed both valves, the basement shower, galvanized pipe, and some pipe which was hooked into the laundry sink. After this was done a reran the water lines to the hot side of the sink, the hot side of the washer valves, the cold side of the washer valve, installed a new shutoff, and a new Gerber washer valve. I turned the water on and tested all press connections and solder connections. Everything held with no leaks present at the time of service.
Upon inspection, we located a leak beneath the bathtub and determined that the standpipe connecting the tub waste assembly to the trap had become disconnected, allowing water to drain directly into the surrounding area. The existing components were in poor condition and not properly secured. At this time, we informed the customer that we will need to return at a later date to remove and replace the tub waste assembly and P-trap to ensure a proper, secure connection and restore correct drainage function.
Upon arrival we found the main drain was clogged and recommended beards drain to clear the blockage.
Arrived onsite to investigate a no–hot water issue on a propane combi boiler. After speaking with the customer, it was determined that the domestic hot water line had frozen. With the customer’s approval, I attempted to thaw the piping using a heat gun. After approximately one hour with no success, I recommended placing a space heater in the boiler closet. Within a few minutes of running the space heater, hot water was restored. Verified proper system operation and confirmed there were no water leaks at this time.
Arrived on site to investigate insufficient heat in the mudroom. This area is heated by a radiant zone, and the system has been struggling to keep up during very cold temperatures. Upon arrival, the thermostat was set to 66°F and the room temperature was 65°F. It was also noticeably warmer outside today compared to recent days. I checked the radiant supply temperature, which was at 140°F—the maximum I would recommend for this application. Floor temperature was measured at 80°F, which is appropriate for radiant heat and indicates the system is operating as designed. The thermostat in this room is known to be inconsistent, which may be contributing to the issue. I recommended replacing the thermostat. Estimates to replace it were emailed to the customer, and they will advise if they would like us to proceed.
Installed Custom Comfort mini-split system utilizing existing electrical supply and refrigerant line sets. System was pressure tested with nitrogen to 400 PSI and held for 30 minutes with no pressure loss observed. Evacuated system to below 251 microns and verified acceptable decay. System was started up and tested; all components are operating properly at this time. We were unable to remove old unit we will return at a later date to to remove.
Upon arrival customer had a backed up kitchen sink drain. Drain was back pitched with incorrect fittings and leaking in several spots. This was due to the lack proper supports and non code compliant fittings. To resolve this issue tech recommended cutting out kitchen sink drain and tub trap. Customer signed off on work and techs went forward with the estimate. Techs started by cutting a hole through the floor under the kitchen sink. Techs then proceeded to remove the air admittance valve, p-trap, kitchen sink drain branch, and tub/shower p-trap. Techs then installed a new air admittance valve, p-trap, kitchen sink drain branch, and tub/shower trap with 4 properly spaced Milford hangers and a clean out for improved support and serviceability. Techs also added a board to patch hole under kitchen sink and escutcheons to cover holes and improve aesthetics. Techs then ran tub and kitchen sink for approximately 20 minutes to test for leaks and proper drainage. Drains held and drained prope
The customer was contacted to review and answer questions regarding the provided quotes. During the call, the customer confirmed they would like to move forward with the Home Care Club option, including the replacement of three toilets and the replacement of the shower cartridge. All details were discussed and agreed upon, and the approved work will be scheduled accordingly.
Removed and replaced the leaking circulator pump on the boiler. Replaced the failed expansion tank and pressure relief valve. Inspected, refilled, and tested the heating system to ensure safe and proper operation. System is now leak free.
Arrived on site to diagnose no heat on one zone. After our inspection, we found that the circulator pump had 120v going to it but would not operate. We recommend replacing the pump to restore proper operation to the zone. Estimate to replace was accepted. We drained the corresponding zone and replaced the pump. We then wired the pump and refilled zone. Purged air of zones and tested operation. Circulator powered up and was moving water. Zone is now operating properly. Thank you for your business!
Arrived on site to provide quote for a new combi boiler. The one currently installed has failed and is not cost effective to fix it. We will provide an estimate to replace.
