Cory was efficient and courteous.There were extenuating circumstances that Corey handled very well I wasn’t that impressed with Jerms plumbing & Heating until I worked with Corey
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Dan was very professional and thoughtful. And so efficient!
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We love having Aaron Dixon come to help us! He is always efficient and friendly and truly cares about his customers!
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Aaron came and did our annual maintenance. He was very friendly. He made sure I understood pricing, did a good job cleaning up after performing the service, and showed me photos of the furnace guts before/after the maintenance.
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Thorough, polite, informative, great price, gave me a piece of advice.
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Billy was very knowledgeable and kept me informed through the process. Thank you.
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Billy is a nice friendly guy and did excellent work. Thank you once again Jerms
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Had a great 1st experience with Jerms plumbing from a service prospective. I like the text and email appt. confirmations. They were very accommodating with appt. time. Tracey was detailed and communicative. Only reason I didn't give 5 stars is I'm not a fan of the $59 "Dispatch Fee". I understand charging a visit fee if no work is completed but don't agree with adding visit fee on top of $350+ worth of work. Also thought $350+ was a little pricey for re-setting a toilet & changing flange - wasn't quite an hour worth of work.
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I had a couple of small projects done on one day. They did them all very well and described all of the options and pricing before letting me choose which direction to go. They were friendly and made sure to clean up any mess before they left. I appreciated being updated on the entire scheduling and arrival time via text, including a picture of the people who would be arriving at my house before hand. The whole process was very straightforward and the work was done well.
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Showed up on time, gave me options for fixing the problem I called for, had repairs done quickly and efficiently.
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Arrived onsite to investigate insufficient hot water on an electric water heater. The water heater was replaced in November 2024. I inspected the unit and found it to be operating properly. I checked the sinks and verified adequate hot water at 116°F. The shower hot water temperature measured 105°F, indicating an issue with the shower valve. I recommend replacing the shower valve cartridge. The required part was not available on my van, so we will need to return. We will call to schedule a follow-up appointment.
For this job, we addressed an issue with the Moen shower handle being difficult to pull open and push shut, which was caused by wear and internal failure of the cartridge. The existing cartridge was carefully removed and replaced with a new Moen cartridge to restore smooth operation and proper water control. All components were reassembled, and the shower was thoroughly tested to ensure correct function, proper temperature control, and leak-free operation. All work was completed in accordance with current plumbing standards.
Arrived onsite to investigate no heat in the basement zone. The condo has two heating zones, and the upstairs zone was operating properly. Upon arrival, there was a noticeable hot electrical smell. The zone valve controlling the basement zone was hot to the touch and the smell was coming from it. I replaced the zone valve and verified proper operation. The system is now working correctly at this time.
Arrived onsite to perform an annual tune-up on a Bosch propane furnace and to verify proper operation of the humidifier. The humidifier was inspected and is functioning properly at this time. Performed annual tune-up on the furnace. Cleaned the burners, heat exchanger, igniter, flame sensor, neutralizer, condensate trap, and pump. Checked all safety controls, venting, fans, air filter and overall furnace operation. Bubble-tested the gas line and checked carbon monoxide levels — no leaks detected. Verified operation; system is running properly at this time.
A site visit was performed to evaluate the installation of a 2 customer-supplied Ecobee thermostats. The customer was not present at the time of the visit. An estimate for the installation was prepared and emailed to the customer. The proposed scope of work includes installing a transformer and a Fast-Stat system to provide proper power and functionality for the Ecobee thermostat. While on site, it was observed that the upstairs toilet appeared to be continuously running and refilling. This condition will be communicated to the customer. No work was performed during this visit.
Looked at replacing boiler and water heater
Upon arrival customer had been having intermittent water quality issues. They had a filter and water softener which had not been serviced for several years. Upon inspection of their pressure I found that it was water logged, extremely corroded, and leaking from several spots. I first removed the sediment filter and replaced it with a new 4x20 sediment filter, cleaned and lubricated the o ring, and installed the cartridge housing onto the filter. I then took out the injector and screen inside the softener, cleaned out the injector and screen, and reinstalled them to ensure proper function of the softener. Softener needs salt to operate properly. Customer needs to top off the salt asap. I then removed and disposed of the corroded pressure tank and installed a new 20 gallon well-xrtoll pressure tank, new tank tee, new 30/50 pressure switch, shutoff valve, and added a new boiler drain to give the house greater serviceability. I then ensured the air pressure was set to the correct 28 psi
A Bosch high-efficiency propane furnace was installed to restore reliable heating, improve energy efficiency, and ensure consistent home comfort. Replaced plenums as needed, replaced near furnace venting, and re connected to existing low and high voltage electrical. Set gas pressures on low and high fire to ensure they were within spec, 3.7 inches on low fire, 8.5 inches on high fire. Performed leak check on gas system. Ensured proper operation of system. Will need to return in warmer weather to install AC components. Furnace is operational as is for heating use.
Upon arrival customer had an issue with the garbage disposal and dishwasher not working. They were not on, and upon plugging in a charger I found the outlet was not working. I tested it and found that they only had 1.2 volts. I reset the breaker and was unsuccessful in restoring proper function. Electrical follow up needed. I gave estimates for multiple issues I found and will email them for potential future repairs.
Customer needed their three bath home winterized. I started by shutting off the pump breaker and water heater. I then opened the drain valves and the boiler drain on the pressure tank and drained the system. I then pumped the water out of the water heater until it was empty. I then proceeded to use a compression to blow any remaining water out of the house. After a sufficient amount of time I then pumped some diluted antifreeze into the water lines and then blew it throughout the pipes as well. I then filled every sink trap, toilet bowl/toilet trap, toilet tank, and tub trap with antifreeze to ensure no freezing in the drain. Everything is drained down and should be set for the winter. Estimate for water heater will be sent.
Upon arrival water was coming out of the air gap. I increased the size of the drain hole in the tailpiece to ensure proper flow to the drain. Everything is working well with no leaks present
Customer needed an RO installed to remove potassium and sodium. Upon arrival I shut the water off to the faucet and added a tee with a 1/4” stop valve and hooked it to the supply. I then drilled out a hole in the sink and used it to mount the RO faucet. I then hooked up the faucet supply and ran the discharge and drain line to the faucet and hooked it up to the tailpipe of the sink trap to give it a place to drain and give it an air gap. I then hooked the RO to the holding tank and installed a stop shutoff valve on the holding tank. I proceeded to flush the filters and go through the start up procedure of the system. Everything is working well with no leaks present at time of service. I have attached a link to the ELP50 filters. https://represcott.com/products/replacement-cartridge-kit-for-elp50-ro-units?_pos=1&_sid=3763a36e9&_ss=r
Arrived onsite to investigate intermittent heat on a Maytag propane furnace. They had a pressure switch close fault. They tried cleaning the condensate line and adjusting the heat registers. They only seem to have the problem when it’s cold and at night. When I arrived the furnace was working properly but eventually went out with the same code after I wired high fire. I checked combustion and it is within spec. I Checked the vent pressure and it within spec. I suspect that the pressure switches are getting weak and recommend replacing them. I provided and estimate and they accepted, we will call to schedule when the part arrives.
