Cory was efficient and courteous.There were extenuating circumstances that Corey handled very well I wasn’t that impressed with Jerms plumbing & Heating until I worked with Corey
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Dan was very professional and thoughtful. And so efficient!
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We love having Aaron Dixon come to help us! He is always efficient and friendly and truly cares about his customers!
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Aaron came and did our annual maintenance. He was very friendly. He made sure I understood pricing, did a good job cleaning up after performing the service, and showed me photos of the furnace guts before/after the maintenance.
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Thorough, polite, informative, great price, gave me a piece of advice.
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Billy was very knowledgeable and kept me informed through the process. Thank you.
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Billy is a nice friendly guy and did excellent work. Thank you once again Jerms
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Had a great 1st experience with Jerms plumbing from a service prospective. I like the text and email appt. confirmations. They were very accommodating with appt. time. Tracey was detailed and communicative. Only reason I didn't give 5 stars is I'm not a fan of the $59 "Dispatch Fee". I understand charging a visit fee if no work is completed but don't agree with adding visit fee on top of $350+ worth of work. Also thought $350+ was a little pricey for re-setting a toilet & changing flange - wasn't quite an hour worth of work.
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I had a couple of small projects done on one day. They did them all very well and described all of the options and pricing before letting me choose which direction to go. They were friendly and made sure to clean up any mess before they left. I appreciated being updated on the entire scheduling and arrival time via text, including a picture of the people who would be arriving at my house before hand. The whole process was very straightforward and the work was done well.
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Showed up on time, gave me options for fixing the problem I called for, had repairs done quickly and efficiently.
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Replaced failed ultimate boiler with new Peerless oil boiler. Replaced air scoop, expansion tank, and venting. Rehooked to existing manifold and electrical components. Pumped 10 gallons of 50 50 mix glycol into system. Ensured proper operation of system, performed combustion test. Will have to return after chimney work is done to re calibrate boiler.
Arrived on site to inspect leak around furnace. During our inspection, we saw that the water was dripping down from the blower and inside the top compartment where the inducer motor resides. We offered a tune up so we could open everything up and inspect the general health of the furnace and where the condensate was coming from. We found that the secondary heat exchanger was dripping into the blower wheel. This leads us to believe there is a hole or a crack. We also did a lighter test with the gas off and just the blower running. It was extinguishing the flame or sucking it into the burners. This is in line with a compromised heat exchanger. We performed a combustion test and found that the CO levels in the flue were around 70ppm. We had to ultimately red tag the furnace as it is not safe to run in its condition. We are going to write up a quote for a new system and get back to you with more information. Thank you for your patience.
Upon arrival customer had no water coming from the Watts intelliflow washer machine valve. Upon consulting with tech support along with performing a diagnostic test I found that the timer was bad. Customer ordered a new one and will replace themselves. Tech also found that the customer had an unplugged softener that had not been on or serviced in the whole five years of occupancy. I proceeded to take water sample from the raw and treated side of the system to determine if the system is even necessary. While running the water I noticed water pulsing. I checked at the pressure tank and found that the pressure tank was waterlogged and short cycling. I removed and disposed of the waterlogged pressure tank and installed a new 44 gallon pressure tank, a tank tee, new pressure switch, new main shutoff valve, and a boiler drain after all this to give the house increased serviceability in the water lines and fixtures. I turned the water back on and found no leaks present and the system wa
Perform annual maintenance on the oil-fired boiler system, including a comprehensive inspection of all safety controls and components to ensure the system is operating safely, efficiently, and in accordance with manufacturer specifications. We found that the side of the boiler was leaking products of combustion deeming that boiler has failed and needs to be replaced we informed the customer and we are going to be coming tomorrow to replace the boiler. Boiler was disabled we had customer turn on zones so the water would circulate over night but the boilers burner has been disabled.
Lucas and I updated some settings with the zone control, changing how the system stages. we also opened all of the supply dampers in the basement. We observed the main floor thermostat reach 67 degrees without any interruptions. The system appears to be working well at this time
This was for estimates on installation of shower valve.
For this job, we responded to a complaint of toilet bubbling. Upon evaluation, we determined the issue was most likely caused by a soft clog in the main drain, as similar bubbling was observed in both the women’s and men’s restrooms, with the men’s room being less severe. To further confirm the issue, a 5-gallon bucket of water was dumped into each toilet, and bubbling occurred in both fixtures. Based on these findings, we recommended that the customer contact Beards to have the main drain snaked and cleared.
Arrived to a PC04 error displayed on the living room wall unit. PC 04 error displayed is listed as Inverter compressor drive error. Tested wiring to compressor and found readings consistent with a failed compressor. Reached out to Granite Group tech support and are waiting to hear back. We will reach back out to you when we have more information. Thank you for your patience.
A fire code requirement was identified for the water heater location, requiring a fire suppression sprinkler head to be installed above the unit. A code-compliant sprinkler head was professionally installed in accordance with applicable fire regulations, ensuring improved fire safety, regulatory compliance, and readiness for inspection.
Upon arrival customer did not have water. Water would kick on intermittently. Techs tested the switch. There was 240 on the line and nothing on the load. We replaced the switch and found it did not give the customer water. We then tested continuity and found there was no continuity to the pump. I then removed the control box to continue diagnosis. While there was no box water kicked back on. We reviewed the history in the guest house and found that there was no check valve before the replacement of their pressure tank. We removed the check valve and kicked the pump back on. We found that this restored water to the main house. Houses are fed from the same pump and the pressure tank was abandoned in the main house. I ensured the abandoned pressure tank was shut off and the wires to the control box were capped off and the breaker was shut off. Water is restored. No charge due to issue stemming from the pressure tank install.
Responded to a report of overheating in the two upstairs bedrooms. During investigation, it was determined that despite the initial evaluation of the zone piping, the upstairs bedroom is tied into a continuous loop with the master bedroom and master bathroom. This configuration prevents the recently completed work from effectively isolating the bedroom under its own thermostat, as the rooms are not independently zoned. All upstairs piping is inaccessible, and because the spaces are connected on a single continuous run, isolating one bedroom would require running new supply and return piping from the boiler. While this is technically possible, it would involve locating piping within floors and walls and creating access openings to complete the work. At this time, alternative thermostat options are being evaluated to improve temperature control between the two rooms without invasive piping modifications. Further research is ongoing, and follow-up will be provided shortly with a recomme
Looked at replacing furnace, AC and possibly water heater
The existing thermostat was found to be failing and not controlling the system properly. The thermostat was removed and replaced with a new, properly functioning unit, and system operation was tested to confirm accurate temperature control. The replacement restored reliable operation, improved comfort, and ensured efficient and safe system performance.
