Cory was efficient and courteous.There were extenuating circumstances that Corey handled very well I wasn’t that impressed with Jerms plumbing & Heating until I worked with Corey
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Dan was very professional and thoughtful. And so efficient!
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We love having Aaron Dixon come to help us! He is always efficient and friendly and truly cares about his customers!
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Aaron came and did our annual maintenance. He was very friendly. He made sure I understood pricing, did a good job cleaning up after performing the service, and showed me photos of the furnace guts before/after the maintenance.
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Thorough, polite, informative, great price, gave me a piece of advice.
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Billy was very knowledgeable and kept me informed through the process. Thank you.
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Billy is a nice friendly guy and did excellent work. Thank you once again Jerms
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Had a great 1st experience with Jerms plumbing from a service prospective. I like the text and email appt. confirmations. They were very accommodating with appt. time. Tracey was detailed and communicative. Only reason I didn't give 5 stars is I'm not a fan of the $59 "Dispatch Fee". I understand charging a visit fee if no work is completed but don't agree with adding visit fee on top of $350+ worth of work. Also thought $350+ was a little pricey for re-setting a toilet & changing flange - wasn't quite an hour worth of work.
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I had a couple of small projects done on one day. They did them all very well and described all of the options and pricing before letting me choose which direction to go. They were friendly and made sure to clean up any mess before they left. I appreciated being updated on the entire scheduling and arrival time via text, including a picture of the people who would be arriving at my house before hand. The whole process was very straightforward and the work was done well.
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Showed up on time, gave me options for fixing the problem I called for, had repairs done quickly and efficiently.
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Upon arrival customer had an old water heater which was functional poorly. Techs shut power off to the water heater, ran out the hot water, and shut off cold water inlet to the water heater and drained it down afterwards. Techs then removed it and disposed of the water heater and installed new electric 40 gallon Rheem water heater with a mixing valve as required by code. I then ran the air out of the water heater as to not dry fire it and damage the elements. I also added a shutoff valve on the out water outlet for improved serviceability. Everything is functioning properly with no issues at the time of service.
Our service was requested today for an on-site visit to evaluate adding washer and dryer connections in the newly renovated apartment above the garage. A full assessment was completed, and detailed estimates were prepared and emailed to the homeowner for review and consideration.
The existing Grundfos recirculating pump had failed and was no longer operating properly. We removed the failed pump and installed a new like-for-like Grundfos replacement, then tested the system to restore reliable hot water circulation and ensure consistent comfort.
Arrived on-site to replace pressure switches on a Maytag propane furnace that had been previously diagnosed. After replacing the switches, the furnace continued to display a red blinking fault code. I contacted technical support and was informed that the code was originating from the expansion board—not the main control board—and indicated a blower fan issue. I emailed estimates to replace the blower motor and two corroded rollout switches.
The toilet was found to be running continuously due to a failed Mansfield flush gasket. To restore proper function, the gasket was replaced, ensuring a reliable seal, preventing leaks, and maintaining efficient operation. Following the repair, the toilet was tested and confirmed to operate normally, conserving water and providing long-term performance reliability.
Upon arrival customer had a weak water supply in their cold side of their lav, no hot water in the lav, and no water at the washer box. The pipes feeding this section of the house were under the house in a crawl space approximately 1 foot tall. This crawl space was very cold even after the customer put space heaters in the garage. I cut a hole in the drywall large enough to crawl through and was able to asses the situation from that point. A started to pull down rigid insulation and fiberglass insulation in order to gain access to the waterlines. After pulling down several sections of rigid insulation and fiberglass insulation I was able to find the cold spot where the waterlines. I then used my heat gun to thaw the frozen section of waterlines. I tested the fixture and had restored water to all fixtures. I then put the insulation back into place to prevent freezing left the access panel open to allow heat into the crawl space. I left the water trickling and the access hole open to
Due to the home having no water, an additional hour was spent attempting to thaw frozen pipes at the pressure tank. At the time of service, water had been restored up to the pressure tank; however, the main water lines supplying the home remained frozen and required continued thawing to restore full water service. Upon partial water restoration, it was discovered that the pressure tank bladder had failed, causing the system to short cycle and the pump to turn on and off rapidly. Based on this finding, estimates for pressure tank replacement were to be emailed to the customer. To prevent further strain on the well pump, the water softener was placed into bypass and unplugged so that a regeneration cycle would not occur while the pump was short cycling.
Arrived on site to meet Derrick from Granite group to go over everything we’ve found. After removing the plug to the compressor terminals we found that the black wire had melted and was the cause of the outdoor unit failure. This is a fault from the factory as we typically do not take that plug off on install. The whole outdoor unit is going to be replaced under warranty. We will be in touch to schedule a time to do the install. Thank you for your patience!
Upon arrival customer had a toilet that was intermittently not filling. Customer would have to jiggle the fill valve to get it to work. I removed the fill valve and supply line and replaced it with a new Fluidmaster fill valve. I tested the function on the fill valve and toilet and found that the valve was functioning properly with no leaks present at the time of the service. I also adjusted the position of the chain in the toilet handle in the downstairs toilet to allow ease of function.
Arrived onsite to investigate a leak above the expansion tank on the boiler. The expansion tank had been replaced a few days prior. Upon arrival, the fitting on top of the expansion tank was found to be cracked and had already been removed by the customer. I reinstalled the expansion tank without the cracked fitting and verified proper operation. System is working properly at this time. This visit was covered under Jerm’s warranty.
Arrived onsite to investigate a noise coming from an oil-fired furnace. Upon arrival, the furnace was running and the noise was audible upstairs. After inspecting the unit in the basement, I confirmed the noise was coming from the supply fan. Further inspection revealed a loose belt and a dead mouse in the squirrel cage. I tensioned the belt and removed the mouse. The supply fan then operated normally. Verified operation, and the system is working properly at this time.
For this job, we replaced the customer-supplied tub waste and overflow trim along with the shower valve to restore proper function and appearance. To access the back of the shower, the washer and dryer were moved as needed. The existing tub waste trim and shower valve were removed and replaced with the customer-provided components, and all necessary plumbing connections were made. After installation, the system was tested, and our work was confirmed to be operating properly and leak free. During testing, a separate leak was identified in the drain pipe located beneath the tub where it enters the ground. Due to the location of the leak, a return visit will be required to fully diagnose the issue, determine the exact location, and outline the recommended steps moving forward.
We returned to address leaking pipes behind the shower and to install a new shower valve. The existing valve and all leaking pipes and fittings were removed and replaced with a new shower valve, new shower trim, and new fittings and piping supplying the automatic clothes washer and the outdoor wall hydrant, which had also been leaking. After restoring water service, all connections were thoroughly tested with no leaks found. We additionally adjusted the water heater mixing valve to deliver approximately 120°F hot water to the home, correcting a condition where hot water was previously only lukewarm.
Customer reported intermittent noises coming from the boiler. Upon inspection, it was found that the boiler was low on water and that glycol had previously been purged from the system by another company. A 50/50 glycol mixture was added to the heating system to replace the missing glycol. The system was properly filled, purged, and circulated to ensure correct operation. Rebuilt the air scoop on the heating system, which was not effectively removing air from the heating loops and boiler. Replaced the boiler relief valve due to a constant drip, restoring proper pressure relief operation.
