Cory was efficient and courteous.There were extenuating circumstances that Corey handled very well I wasn’t that impressed with Jerms plumbing & Heating until I worked with Corey
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Dan was very professional and thoughtful. And so efficient!
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We love having Aaron Dixon come to help us! He is always efficient and friendly and truly cares about his customers!
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Aaron came and did our annual maintenance. He was very friendly. He made sure I understood pricing, did a good job cleaning up after performing the service, and showed me photos of the furnace guts before/after the maintenance.
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Thorough, polite, informative, great price, gave me a piece of advice.
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Billy was very knowledgeable and kept me informed through the process. Thank you.
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Billy is a nice friendly guy and did excellent work. Thank you once again Jerms
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Had a great 1st experience with Jerms plumbing from a service prospective. I like the text and email appt. confirmations. They were very accommodating with appt. time. Tracey was detailed and communicative. Only reason I didn't give 5 stars is I'm not a fan of the $59 "Dispatch Fee". I understand charging a visit fee if no work is completed but don't agree with adding visit fee on top of $350+ worth of work. Also thought $350+ was a little pricey for re-setting a toilet & changing flange - wasn't quite an hour worth of work.
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I had a couple of small projects done on one day. They did them all very well and described all of the options and pricing before letting me choose which direction to go. They were friendly and made sure to clean up any mess before they left. I appreciated being updated on the entire scheduling and arrival time via text, including a picture of the people who would be arriving at my house before hand. The whole process was very straightforward and the work was done well.
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Showed up on time, gave me options for fixing the problem I called for, had repairs done quickly and efficiently.
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Arrived onsite to investigate a noise coming from an oil-fired furnace. Upon arrival, the furnace was running and the noise was audible upstairs. After inspecting the unit in the basement, I confirmed the noise was coming from the supply fan. Further inspection revealed a loose belt and a dead mouse in the squirrel cage. I tensioned the belt and removed the mouse. The supply fan then operated normally. Verified operation, and the system is working properly at this time.
For this job, we replaced the customer-supplied tub waste and overflow trim along with the shower valve to restore proper function and appearance. To access the back of the shower, the washer and dryer were moved as needed. The existing tub waste trim and shower valve were removed and replaced with the customer-provided components, and all necessary plumbing connections were made. After installation, the system was tested, and our work was confirmed to be operating properly and leak free. During testing, a separate leak was identified in the drain pipe located beneath the tub where it enters the ground. Due to the location of the leak, a return visit will be required to fully diagnose the issue, determine the exact location, and outline the recommended steps moving forward.
We returned to address leaking pipes behind the shower and to install a new shower valve. The existing valve and all leaking pipes and fittings were removed and replaced with a new shower valve, new shower trim, and new fittings and piping supplying the automatic clothes washer and the outdoor wall hydrant, which had also been leaking. After restoring water service, all connections were thoroughly tested with no leaks found. We additionally adjusted the water heater mixing valve to deliver approximately 120°F hot water to the home, correcting a condition where hot water was previously only lukewarm.
Customer reported intermittent noises coming from the boiler. Upon inspection, it was found that the boiler was low on water and that glycol had previously been purged from the system by another company. A 50/50 glycol mixture was added to the heating system to replace the missing glycol. The system was properly filled, purged, and circulated to ensure correct operation. Rebuilt the air scoop on the heating system, which was not effectively removing air from the heating loops and boiler. Replaced the boiler relief valve due to a constant drip, restoring proper pressure relief operation.
Looked at installing five zone hyper heat pump
Responded to a report of a gurgling noise coming from the air exchange unit. Upon arrival, the system was turned on and found to be operating normally with no abnormal noise present. Carole and Mark reported that the system was turned off approximately two weeks ago when the noise first occurred and had not been operated again until this visit. Inspected the air exchange unit and all associated components. Confirmed proper operation of the blower fan, belt-driven enthalpy wheel, intake and discharge shutters, and all intake and discharge terminations. Inspected the ductwork and confirmed that all ducts are clear of obstructions with no visible signs of issues within the ducting. At this time, everything is operating properly with no identifiable cause found for the previously reported noise. Moving forward, I recommended that Carole and Mark document as much information as possible if the noise reoccurs, including outdoor temperature, current weather conditions, any snow or debris
Performed site visit for boiler replacement I will be reviewing quote from customer and sending estimates out for replacment.
Replaced the failing burner motor on the Ultimate oil boiler. Installed a new burner coupling and verified a secure, solid connection between the motor and oil pump. Confirmed proper operation of the burner and heating system. The burner now exhibits cleaner ignition and quieter operation with the new motor installed. The system is operating properly at this time.
The existing electric water heater was intermittently failing and was aging; due to these ongoing issues the homeowner requested a replacement. We supplied a quote for a new electric water heater and the quote was accepted along with becoming a member of Jerms Home Care Club. We drained and disposed of the old tank, and installed the new tank in compliance to local codes and requirements. Unit was tested and producing hot water.
We replaced the control board on the mini-split condenser due to visible burn damage on the original board. After installing the new board and powering the system on, the indoor heads continued to display a six-blink error code and would not operate in force mode. We contacted technical support and performed additional diagnostics, including testing the thermistors. The thermistors are not reading within the manufacturer’s specifications and will need to be replaced to restore proper system operation. I will be emailing you a detailed estimate for the thermistor replacement shortly.
For this job, we shut off the water supply and removed the two existing leaking gate valves serving the washing machine box. Two new hot and cold shut offs for laundry box , properly threaded, sealed, and secured to ensure reliable operation. After installation, the valves were tested under pressure to confirm proper function and verify that no leaks were present.
During this visit, we evaluated the feasibility of relocating and installing a new kitchen sink on the main floor, as the homeowner is in the process of moving the kitchen from the basement to the main level. After completing an on-site inspection, we reviewed the existing water supply and drain line locations to determine installation options for the new kitchen layout. Due to the scope of work involved and current scheduling and logistical limitations, we were unable to proceed with the project at this time. Due to our inability to complete work the service charge was removed from the invoice.
Responded to a report of the boiler going off on reset and not coming back on. Upon arrival I found that the burner motor was just buzzing and not rotating. I tested amp draw and found it was drawing over 6 amps while attempting to start. I adjusted the coupling and loosened the fastening bolts on the motor and pump and confirmed operation. The motor has not failed yet but it is beginning to, the system is currently operating but I will be returning soon to replace the failing burner motor on Ultimate oil boiler.
Upon arrival, the homeowner reported issues with the tub spout not diverting properly to the shower, as well as a significant drop in water pressure throughout the home. When multiple fixtures were used simultaneously, water flow would stop entirely at one or more fixtures. After observing the issue, the mechanical room was inspected and it was noted that the pressure tank had been replaced in 2018 and the system contained an older sediment filter with no bypass installed. Based on the age and condition of the filter, along with the pressure symptoms, it was determined that the filter was restricting water flow and contributing to the pressure loss. Due to the condition and design of the existing filter housing, which lacked a bypass and showed signs of restriction, replacement was recommended. A new 4.5” x 10” filter housing with a 3-valve bypass system was advised to improve water pressure, simplify filter servicing, and increase overall system reliability. The well pump power was
Responded to a report of a newly installed Peerless oil boiler not heating the home above 60°F. Upon arrival, I confirmed proper operation of all three thermostats and began verifying system circulation. All supply and return piping at the boiler was hot; however, I identified multiple split loops within each zone and found three sections that were air-locked. The system was purged at the manifold and individually at each baseboard bleeder. After purging, I confirmed that all baseboard sections were hot and circulating properly. At this time, the boiler and all associated components are operating as designed. The kitchen area is currently equipped with only one section of baseboard, located to the right of the front door. This single section is insufficient to adequately heat the combined kitchen and dining area, especially considering the loft space and open cathedral ceiling above. This issue is further compounded by seating and cabinetry obstructing proper airflow through the base
