Cory was efficient and courteous.There were extenuating circumstances that Corey handled very well I wasn’t that impressed with Jerms plumbing & Heating until I worked with Corey
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Dan was very professional and thoughtful. And so efficient!
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We love having Aaron Dixon come to help us! He is always efficient and friendly and truly cares about his customers!
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Aaron came and did our annual maintenance. He was very friendly. He made sure I understood pricing, did a good job cleaning up after performing the service, and showed me photos of the furnace guts before/after the maintenance.
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Thorough, polite, informative, great price, gave me a piece of advice.
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Billy was very knowledgeable and kept me informed through the process. Thank you.
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Billy is a nice friendly guy and did excellent work. Thank you once again Jerms
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Had a great 1st experience with Jerms plumbing from a service prospective. I like the text and email appt. confirmations. They were very accommodating with appt. time. Tracey was detailed and communicative. Only reason I didn't give 5 stars is I'm not a fan of the $59 "Dispatch Fee". I understand charging a visit fee if no work is completed but don't agree with adding visit fee on top of $350+ worth of work. Also thought $350+ was a little pricey for re-setting a toilet & changing flange - wasn't quite an hour worth of work.
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I had a couple of small projects done on one day. They did them all very well and described all of the options and pricing before letting me choose which direction to go. They were friendly and made sure to clean up any mess before they left. I appreciated being updated on the entire scheduling and arrival time via text, including a picture of the people who would be arriving at my house before hand. The whole process was very straightforward and the work was done well.
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Showed up on time, gave me options for fixing the problem I called for, had repairs done quickly and efficiently.
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The kitchen drain line was partially blocked, resulting in slow and restricted drainage. We attempted to clear the line using an electric snake, accessing the system through the p-trap and running the snake approximately 15 feet with multiple passes to remove food and grease buildup that was causing partial blockage. The large majority of grease was obstructed about 6’ into line just after 90 fitting, this was extremely thick obstruction. The p-trap was reinstalled, and the line was flushed with warm water. A drain cleaner (Thrift) was added to help break down any remaining buildup. The sink was tested multiple times by filling and draining the basin, confirming proper operation with no leaks present at this time.
Arrived onsite to investigate water leaking from a Slant/Fin boiler. The leak was traced to the relief valve, which was discharging due to a failed expansion tank. A corroded Hy-Vent air vent was also observed and recommended for replacement. Replaced the relief valve, expansion tank, and Hy-Vent air vent, then verified proper operation. The system is working properly at this time. The boiler and water heater are showing signs of age; replacement options were discussed with the customer, and they will let us know when they are ready.
Looked at replacing direct vent propane heater in bedroom
Upon arrival customer had a washer valve that would leak when it was shutoff leaving the customer unable to replace their washer and dryer. They also had a shower in the basement they did not use and galvanized pipe supplying the valves. Customer signed off on install of new valve and remove shower and galvanized pipe. Work will be done another time.
Installed a Rheem ducted heat pump system to provide both cooling and heating, ensuring year-round comfort and energy-efficient performance.
The homeowner requested an updated appearance for the bathroom through the replacement of existing plumbing fixtures. The work performed included the removal of the existing gold lavatory faucet and the installation of a new brushed nickel lavatory faucet. The existing shower trim was removed and replaced with new brushed nickel shower trim. A new Kohler toilet was installed in place of the existing unit. In addition, all water supply stops for both the toilet and vanity were replaced, along with new escutcheons to provide a clean and finished appearance. Upon completion, all fixtures were tested and verified to be operating correctly with no leaks.
For this job, we replaced the existing kitchen faucet with a customer-supplied Delta touchless kitchen faucet. The old faucet was removed, and the new touchless faucet was properly installed and securely mounted to ensure correct alignment and dependable operation. All water supply connections were reconnected, and the touchless features were set up and tested. Upon completion, the faucet was thoroughly tested to confirm proper operation and to verify that no leaks were present.
Arrived onsite to investigate a sewer smell. When I talked to the customer they said that the neighborhood has been experiencing a sewer smell, but wanted me to do an annual tune up on the furnace as it hasn’t been done since it was new. Performed annual tune-up on a Goodman propane furnace. Cleaned the burners, heat exchanger, igniter, flame sensor, neutralizer, condensate trap, and pump. Checked all safety controls, venting, fans, and overall furnace operation, replaced air filter. Bubble-tested the gas line and checked carbon monoxide levels — no leaks detected. Verified operation; system is running properly at this time.
Customer had a leaking trap which was plumbed in backwards. This was causing slow drainage and leaking issues. I gave a quote to cut out the section of drainage and lower the trap and replace it with plastic to stop the leak. Return appointment needed.
Performed annual tune up on a NTI propane boiler. Cleaned the burner, heat exchanger, igniter, flame sensor, and condensate trap. Inspected safety controls, relief valve, expansion tank, venting, and overall hydronic system operation. Performed a bubble test on the gas line and checked CO levels—no leaks detected. Verified operation and system is working properly at this time. The system is around 20 years old and showing its age, I recommend replacing it in the near future. We will call to schedule a consultation.
Looked at replacing rinnai direct vent wall heater
For this job, we came out to evaluate a sump pump that was reported to be running continuously. Upon inspection, we cycled the sump pump approximately 8–10 times and confirmed that it was operating and cycling as it should at the time of service. Although both sump pumps were found to be currently functional, we will be providing estimates for replacement of both units as a peace-of-mind option for the customer due to their age and prior concerns. During our visit, we also noted a Thermal Pride propane furnace with a puddle of water present beneath it. We advised that a qualified HVAC technician should evaluate the furnace if the customer is interested, as it is outside the scope of plumbing service.
Looked at replacing boiler and installing heat pump
The primary bathroom sink was draining slowly due to a buildup in the drain line. Multiple applications of Thrift drain cleaner were applied and flushed with warm water, successfully clearing the blockage and restoring proper drainage; the sink was tested and confirmed to be draining correctly with improved flow. The existing 1” main shutoff valve for the building was not operating reliably. The water was shut off and the system drained, a new 1” quarter-turn shutoff valve was installed and clearly labeled for emergency use, then water service was restored and the system was tested with no leaks present at this time.
