We were very pleased that Cody was able to come and fix our situation on a Saturday morning with talent, a sense of humor and resolution to water spraying everywhere.
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Cody was knowledgeable and efficient. He took the time to explain the issue and, after fixing our heating system problem, spent the time to teach me how to stay on top of the system in the future.
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Aaron did a very good job documenting his work throughout the process of his work on our two heating systems.
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Our technician made everything very clear and what the options were. Work was completed in a timely fashion and Scott was very patient with the three year olds who were quite fascinated with him and his tool.
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I noticed a slow leak coming from my hot water heater I called Jerm's and in less than 48 hours I had a new unit installed. Every technician from this company has been polite, professional, and efficient. Thank you!
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Workman solved our requested service intelligently and efficiently.
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Willy and Eric installed my new disposer, replacing a 40-year old one. Very professional service, installation, and clean up. Would rather see labor charged by the hour instead of one price up front, but overall very satisfied.
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Received multiple notifications on the appointment and when the technician was on his way. He was knowledgeable and gave me upfront price options before he started working. Once he was finished I was able to pay with a credit card right on the spot. Super convenient and will be calling again.
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I've been working with Jerm's P&H for several years now on upgrades to various systems. They're always professional, ready to answer questions and follow up, and thorough in their work. The results look neat, new, and slick. The cost might be a little more than others, but you get what you pay for.
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service performed efficiently and questions answered
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We were extremely pleased with the promptness of solving the leak around toilet and leak extending to ceiling in the floor below. Tracey and Eric were very professional and respectful of our property. Thank you
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Responded to a no-heat complaint in the garage and the space above the garage. Upon arrival, confirmed a call for heat from the thermostat and observed that the return piping for zone 1 was cold. Purged the zone and verified there were no freeze conditions. Confirmed proper water circulation through the zone. Observed the circulator intermittently cycling on and off despite a constant call for heat. Verified proper voltage at the relay board and at the circulator. Determined that the electrical plug at the circulator was not fully secured. Reseated the connector and verified secure connections at all remaining circulators. The system is operating properly at this time.
The garbage disposal mounting screws had come loose, causing the unit to shift and leak. Installed new screws to secure the disposal and re-applied plumber’s putty to the basket strainer to restore a watertight seal.
Replaced 3 worn burners on a Peerless boiler. Checked carbon monoxide levels, no leaks present. Verified operation, system is working properly at this time.
For this job, we evaluated the bathroom widespread faucet and found that it was leaking from the faucet head, indicating an internal failure. Due to the nature of the leak, the faucet is not repairable and requires full replacement. The existing finish is rubbed bronze, which is not readily available on hand, so the replacement faucet will need to be ordered. Once the correct faucet is received, we will return at a later date to remove the existing unit and install the new widespread faucet. All work will be completed to current plumbing standards, and the new faucet will be tested upon installation to ensure proper operation and leak-free performance.
Installed a new Entipur automatic sediment filter to reduce excess sediment in the water supply that had been contributing to clogged plumbing fixtures throughout the home. The well tank was thoroughly flushed to eliminate existing build-up sediment and improve overall system performance. A slow leak was identified at the soaking tub valve. The valve was removed, and the supply lines were safely capped to prevent further leakage. The homeowner will be purchasing a replacement valve for future installation. All water connections, associated piping, and filter drainage were inspected and tested for proper operation. No leaks were detected at the time of service. All work was completed professionally and the plumbing system was left in safe, working condition upon completion of service.
Treated H:1 PH: 8 FE:0 Raw: H:36 PH:7.5 FE:0 36 hardness at fixtures Upon arrival customers had been experiencing water quality issues which in turn would cause damage to their instruments. Customer stated that they had not had the system serviced and were unsure of the installation date. I tested from the pre and post test ports installed with the system and found that while the water quality was not perfect on the treated side the hardness and PH were not extremely bad. I found that the hardness was very high on the raw side AND at the fixtures. I inspected the plumbing and found that the bypass for a solenoid shutoff had been left open, which in turn bypassed the softener allowing untreated water into the plumbing. I closed the bypass and verified that they still had water. Moving forward I recommend leaving the bypass of the solenoid and softener open followed by the service of the softener at an appropriate time to see if this improves the water quality. I took a raw
Performed annual maintenance on Buderus oil-fired boiler. Replaced burner nozzle, oil filter, and strainer. Cleaned heat exchanger and flue pipe by brushing and vacuuming. Tested and verified proper operation of all burner components, safety controls, and hydronic system components. Performed combustion analysis, smoke test, and draft test. Resealed flue pipe connection at the chimney using furnace cement. System is operating properly at this time. During inspection, a heavily corroded Hy-Vent air elimination device was observed on the indirect water heater. The ST-5 expansion tank serving the indirect water heater was found to have failed and is waterlogged. Authorization to perform these repairs was not provided at the time of service. Estimates for replacement of these items will be provided separately.
Arrived on site to inspect condensate leaking from furnace. We found that it was leaking out of the built in condensate trap. We first started by checking the condensate line for any clogs. No clogs present. We then removed the inducer and saw that the gaskets on the trap had dry rotted and was causing it to leak by. Customer agreed that we should try to remake the gaskets and seal it with high temp silicone but it is still leaking a little. We recommend replacing the whole trap assembly. Called supply house to get a quote on replacement. Will send quote to the customer when we receive the call back.
We arrived at the residence on 12/6/26 and found significant water leaks caused by frozen pipes. We returned on 12/7/26 to restore operation of the heating zones. Upon further investigation, we determined that two of the three heating loops were operating properly. Zone 1, which serves the first floor, had a leak at an elbow located in the corner of the living room. The damaged elbow was repaired, and the boiler and all heating zones were pressure-tested and verified to hold proper pressure. During operation, we observed one F6 error code indicating a burner lockout due to an ignition failure or flame detection issue. The boiler was restarted and ran through multiple cycles without further issues. As a preventative measure, we performed a full boiler tune-up and replaced the igniter. Mr. Bartlett was advised to monitor the system and contact us if any additional issues arise. While performing the tune-up, we attempted to flush the heat exchanger and discovered that the condensate pu
This job included cutting in a new tee on the existing 3-inch main stack to allow for proper access and testing of the drainage and vent system. A smoke test was performed to help locate the source of an intermittent sewer odor the customer had been experiencing. During testing, no active leaks were found in the sewer or vent system. However, a loose plug was discovered in the 3-inch stack and was tightened at that time. We also identified an exposed, uncapped 2-inch pipe that had been filled with concrete; this pipe was properly capped to eliminate any potential odor source. Despite these corrections, no leaks were detected during the smoke test. We recommended that the customer have the exterior sewer line inspected, as a small underground crack could still be a possible cause of the odor. Upon further drain inspection, we found that a 1/2 copper 90 fitting serving the upstairs toilet stop was leaking. Due to the circumstances, this fitting was replaced at no charge. All findings wer
The spin-down sediment filter was found to be improperly supported, placing strain on the system and making maintenance difficult. We recommended installing proper hanger supports and removing the filter screen for cleaning to improve system reliability and ease of future service. The filter was set in bypass and the drain valve opened to relieve system pressure. The housing was carefully removed by hand, the screen rinsed to clear trapped debris, and both screen and housing were reinstalled using silicone lubricant and tightened by hand. The system was returned to service and tested, confirming proper operation with no leaks. During this visit, we also inspected the water quality equipment. The water softener and acid neutralizer were both approximately 18 years old, exceeding their effective service life, and the water softener showed a minor leak at the top of the unit. Replacement of both units is recommended. Additionally, the pressure tank, original to the home (1994), showed co
Looked at isolating two offices from main floor zone to each be on their own zone
Arrived on site to investigate no heat and possible frozen pipes. Upon arrival, we observed heavy water leakage from the upstairs with several inches of water on the floor. We shut off the main water supply and disconnected power to the boiler and water heater. We advised the homeowner to contact a water mitigation company and to inform us of their plan moving forward.
Looked at replacing propane boiler and installing three zone heat pump
