We were very pleased that Cody was able to come and fix our situation on a Saturday morning with talent, a sense of humor and resolution to water spraying everywhere.
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Cody was knowledgeable and efficient. He took the time to explain the issue and, after fixing our heating system problem, spent the time to teach me how to stay on top of the system in the future.
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Aaron did a very good job documenting his work throughout the process of his work on our two heating systems.
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Our technician made everything very clear and what the options were. Work was completed in a timely fashion and Scott was very patient with the three year olds who were quite fascinated with him and his tool.
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I noticed a slow leak coming from my hot water heater I called Jerm's and in less than 48 hours I had a new unit installed. Every technician from this company has been polite, professional, and efficient. Thank you!
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Workman solved our requested service intelligently and efficiently.
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Willy and Eric installed my new disposer, replacing a 40-year old one. Very professional service, installation, and clean up. Would rather see labor charged by the hour instead of one price up front, but overall very satisfied.
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Received multiple notifications on the appointment and when the technician was on his way. He was knowledgeable and gave me upfront price options before he started working. Once he was finished I was able to pay with a credit card right on the spot. Super convenient and will be calling again.
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I've been working with Jerm's P&H for several years now on upgrades to various systems. They're always professional, ready to answer questions and follow up, and thorough in their work. The results look neat, new, and slick. The cost might be a little more than others, but you get what you pay for.
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service performed efficiently and questions answered
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We were extremely pleased with the promptness of solving the leak around toilet and leak extending to ceiling in the floor below. Tracey and Eric were very professional and respectful of our property. Thank you
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This job included cutting in a new tee on the existing 3-inch main stack to allow for proper access and testing of the drainage and vent system. A smoke test was performed to help locate the source of an intermittent sewer odor the customer had been experiencing. During testing, no active leaks were found in the sewer or vent system. However, a loose plug was discovered in the 3-inch stack and was tightened at that time. We also identified an exposed, uncapped 2-inch pipe that had been filled with concrete; this pipe was properly capped to eliminate any potential odor source. Despite these corrections, no leaks were detected during the smoke test. We recommended that the customer have the exterior sewer line inspected, as a small underground crack could still be a possible cause of the odor. Upon further drain inspection, we found that a 1/2 copper 90 fitting serving the upstairs toilet stop was leaking. Due to the circumstances, this fitting was replaced at no charge. All findings wer
The spin-down sediment filter was found to be improperly supported, placing strain on the system and making maintenance difficult. We recommended installing proper hanger supports and removing the filter screen for cleaning to improve system reliability and ease of future service. The filter was set in bypass and the drain valve opened to relieve system pressure. The housing was carefully removed by hand, the screen rinsed to clear trapped debris, and both screen and housing were reinstalled using silicone lubricant and tightened by hand. The system was returned to service and tested, confirming proper operation with no leaks. During this visit, we also inspected the water quality equipment. The water softener and acid neutralizer were both approximately 18 years old, exceeding their effective service life, and the water softener showed a minor leak at the top of the unit. Replacement of both units is recommended. Additionally, the pressure tank, original to the home (1994), showed co
Looked at isolating two offices from main floor zone to each be on their own zone
Arrived on site to investigate no heat and possible frozen pipes. Upon arrival, we observed heavy water leakage from the upstairs with several inches of water on the floor. We shut off the main water supply and disconnected power to the boiler and water heater. We advised the homeowner to contact a water mitigation company and to inform us of their plan moving forward.
Looked at replacing propane boiler and installing three zone heat pump
The homeowner requested replacement of the upstairs bathroom toilet, and we recommended installing a black Kohler Highline model to match the master bathroom for a consistent appearance and improved reliability. Water was shut off and the existing toilet was fully drained, disconnected, removed, and properly disposed of. Upon removal, the toilet flange was inspected and found to be severely corroded with compromised structural integrity. A new flange was installed to provide a secure and stable mounting surface and prevent future movement. During installation, it was discovered that the existing PVC flange was not properly secured to the drainage piping; the flange was correctly glued and fastened using screws to ensure a solid connection. The new toilet was installed using new closet bolts, wax ring, and braided supply line, and shims were used to level the base. Water was restored and the system was tested for proper operation with no leaks present at this time. A bead of clear caul
Arrived onsite to investigate no heat in one zone. The tenant reported that the circulator for the living room zone was extremely hot but not moving water, which typically indicates a failed circulator pump. Replaced the circulator pump and discovered air trapped in the zone that was not being properly vented by the Hy-Vent. Replaced the Hy-Vent on the living room zone, purged the air, and verified proper operation. The system is working correctly at this time.
Installed a new transformer and RIB relay, and replaced the zone control board. Wired the wireless thermostat to Zone 6 and verified proper operation. Confirmed that both the wireless thermostat and the standard thermostat correctly initiate and terminate calls for heat. Tested system operation to ensure the new zone control board responds appropriately to all heat calls. At this time, the system is operating properly and as designed.
The spray head on the Kohler faucet was replaced after diagnosing a noticeable loss of water pressure when the spray head was installed compared to when it was removed. Upon inspection, the existing spray head was found to be internally restricted and no longer functioning properly, which was limiting water flow. The old spray head was removed and a new, compatible Kohler spray head was installed and securely connected. The faucet was then tested in both standard flow and spray modes to confirm proper operation and restored water pressure. At completion, the faucet was operating as designed with consistent pressure and no leaks observed. Customer would like a hard copy of receipt sent to her as well as email.
Replaced rusted burners on a Goodman propane furnace. Performed a bubble test on the gas line; no leaks were found. Checked carbon monoxide levels and confirmed there were no leaks present. Verified proper operation—system is working correctly at this time.
Upon arrival customer had a toilet that was not flushing. Flush tower was broken and not opening. Customer decided to replace the toilet outright. Tech removed the supply line and toilet. Upon pulling the toilet I found that it was rusted and not structurally sound enough to reuse. I removed the old flange and replace it with a spacer and a repair flange ring. I mounted the repair flange to the floor and set the toilet. I flushed the toilet repeatedly and found it was working well with no leaks. I the caulked the base of the toilet with clear cure silicone.
Upon inspection, a section of baseboard piping was found to be burst near a 90-degree fitting located within an exterior wall. The damaged piping was removed and replaced with new 3/4” heating-rated PEX piping to allow for improved expansion tolerance in the event of future freezing. The transition from the existing copper piping to the new PEX was completed using two 3/4” copper-to-PEX adapters, along with one 3/4” PEX 90-degree fitting to properly route the piping at the corner. All accessible piping was insulated with foam insulation to provide additional protection against freezing. The heating loop was then pressurized with air and tested for leaks, with no pressure loss observed during testing. The loop was subsequently refilled with water, checked again for leaks, purged of air, and fully tested for proper operation. At this time, the system is functioning as intended. We recommended adding the proper glycol mixture to the system for freeze protection; however, the homeowners e
The customer reported that two boiler circulators were excessively noisy and requested evaluation and replacement. The customer turned on the affected zones so the circulators could be observed in operation. Both circulators were confirmed to be noisy, and one circulator showed signs of poor or no water circulation. With customer approval, both circulators were replaced. Upon removal, the original circulators showed significant rusting, and the system water appeared heavily discolored, indicating contamination within the system. After installation, all connections were checked and verified to be leak-free. Both zones were tested for proper operation, and adequate hot water return was confirmed. The system is operating properly at this time. It is recommended that the remaining three circulators be replaced in the spring, as they are beginning to show signs of noise and system contamination similar to the replaced units.
I came to give an estimate for a rear outlet toilet and check their filter. I took a field test for the raw and treated water Treated- PH:7 H:2 FE:0 Raw- PH:7.5 H:17 FE:Trace I removed the sediment filter and replaced it with a customer supplied sediment filter and cleaned and lubricated the o ring. I removed the injector and screen for the softener. The injector was plugged with sediment. I adjusted the time and reinstalled the injector after cleaning it.
