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Aaron did a very good job documenting his work throughout the process of his work on our two heating systems.
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Our technician made everything very clear and what the options were. Work was completed in a timely fashion and Scott was very patient with the three year olds who were quite fascinated with him and his tool.
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I noticed a slow leak coming from my hot water heater I called Jerm's and in less than 48 hours I had a new unit installed. Every technician from this company has been polite, professional, and efficient. Thank you!
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Workman solved our requested service intelligently and efficiently.
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Willy and Eric installed my new disposer, replacing a 40-year old one. Very professional service, installation, and clean up. Would rather see labor charged by the hour instead of one price up front, but overall very satisfied.
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Received multiple notifications on the appointment and when the technician was on his way. He was knowledgeable and gave me upfront price options before he started working. Once he was finished I was able to pay with a credit card right on the spot. Super convenient and will be calling again.
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I've been working with Jerm's P&H for several years now on upgrades to various systems. They're always professional, ready to answer questions and follow up, and thorough in their work. The results look neat, new, and slick. The cost might be a little more than others, but you get what you pay for.
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service performed efficiently and questions answered
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We were extremely pleased with the promptness of solving the leak around toilet and leak extending to ceiling in the floor below. Tracey and Eric were very professional and respectful of our property. Thank you
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Great first experience
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I found the condensate pump had the cardboard in it I removed the cardboard and the pump started pumping, everything is working as it should at should at this time.
Pulled and reset a toilet that was slightly rocking. Found tank bolts to be finger tight, so they were properly tightened. After resetting the toilet, it is now secure and no longer leaking. Applied a clean bead of caulk around the base for a finished appearance. Tested operations — everything is working as it should with no leaks present. Customer is a Jerms Home Care Club member for continued support through all plumbing, heating, and cooling needs.
Customer stated that they had a few zones and their boiler that was not heating correctly, I found the boiler had no pressure on it, and the water feeder was not automatically feeding the boiler water. With customers approval, I went ahead and replaced the water feeder on the boiler and check for leaks. I showed customer how to bleed radiators and went through and bleed all the radiators, and they are all now heating. Everything is operational at this time.
Arrived to inspect a possible plumbing leak in the main eye care area. Upon inspection, no active plumbing leaks were found in the ceiling. Flushed the toilet and ran the sink in the apartment directly above, with no leaks observed. Above the stained ceiling tile, there is a 3/4” copper 90 fitting that is very corroded that appears to be part of the baseboard heating system in the bathroom. It is likely that the fitting drips when the heat is turned on, though the heating system is currently off. The office will contact the customer to schedule a visit from a heating technician to inspect the baseboard loop.
The shower, which had been dripping for approximately six months since installation, was inspected and serviced. At the customer’s request, we replaced the customer-supplied shower cartridge. A water test was conducted, and the results will be provided via email along with estimates for the water filtration system and well pump. Upon completion, the shower was tested, and all operations are functioning properly with no leaks present.
Customer reported insufficient hot water during showers, requiring frequent adjustment of the temperature to maintain heat. Upon inspection, verified hot water temperature at multiple fixtures: • Kitchen sink: 120°F • Bathroom faucet (ran for over 30 minutes): maintained 120°F • Downstairs tub: 120°F Confirmed that the boiler fired properly when the indirect water heater called for heat. Also verified that operating a heating zone simultaneously did not affect domestic hot water supply. Noted that the indirect water heater does not have an expansion tank — installation is highly recommended. All components of the boiler and indirect water heater are functioning properly at this time. Based on findings, the next step is to have a licensed plumber inspect and diagnose the shower mixing valve, as this is the likely source of the issue. Customer also reported experiencing a sewer odor from the kitchen sink approximately once a month, which should be evaluated by a plumber as well.
-Upon inspection, the existing shutoff valves were found to be worn and not functioning properly, posing a potential risk of leaks or water damage. The valves were replaced, and the customer-supplied faucet was installed to ensure reliable operation and improved water control. Scope of Work: -Disconnected water and drainage connections and carefully removed the pedestal sink from the wall. -Removed the existing faucet, drain assembly, and pop-up mechanism. With the water supply off, unsoldered and removed the existing shutoff valves. -During water isolation, the hot water shutoff valve for the water heater began leaking from the valve body/core. This valve was replaced with a new quarter-turn ProPress valve. -Cleaned all related surfaces thoroughly, including the pedestal, sink bowl, copper piping, and adjacent wall areas. -Installed new compression-style quarter-turn shutoff valves with cover sleeves and bell escutcheons. -Restored water service and performed a full leak test — no le
Performed annual maintenance on the oil-fired boiler. Replaced the nozzle, oil filter, and pump strainer. Brushed and vacuumed the boiler and smoke pipe. Checked all system safeties and verified proper operation. Conducted combustion and draft tests — results were within normal operating range. During inspection, noted that several sections of the zone manifolds are showing significant corrosion, though no active leaks were observed at this time. The system is currently operating properly, and all functions are as they should be.
Customer reported that their newly installed oil-fired furnace was producing louder noises than the previous unit. Upon inspection in the furnace room, no unusual noises were heard. On the first floor, no noise was detected; however, a slight whistling sound was noticeable on the second floor. When the rear furnace door was removed, the whistling noise became quieter. Inspected the return ductwork from the second floor and found it to be in need of cleaning. Advised customer to have the ducts professionally cleaned to determine if this resolves the issue. If the noise persists after cleaning, we will consider adding a return in the basement to improve airflow balance. All equipment is currently operating properly. No work performed at this time.
Upon arrival, we documented the damaged ceiling beneath the kitchen. The homeowner explained that only a few drops of water had fallen during the leak and that it was not enough to soak through the comforter on the bed it was dripping onto. They also noted that after vacuuming water from under the sink, the leak immediately stopped. All fittings and valves installed the previous day were inspected and confirmed to be dry with no signs of leakage. The homeowner also verified there were no leaks behind the refrigerator. Attention was then directed to a blue-handled gate valve supplying the toe-kick heater, which was identified as the suspected source of the leak. After actuating the valve, it was confirmed to be leaking rapidly. We tightened the packing nut and cycled the valve multiple times to confirm the leak was fully resolved. In addition, we cleaned the pull-down faucet sediment screen to restore proper water flow at the kitchen faucet.
-Upon arrival tech found toilet was backed up and whole 3” drain was backed up. This is an issue that Jerm’s is not able to resolve. -Tech also found an improperly installed trap, leaking 3” section of drain and a leaking lav. Customer asked for estimates for these issues. -Collect payment over the phone
We removed two non–code-compliant saddle valves and a damaged section of ½” copper pipe that was crushed. A new ice maker ProPress stop valve was installed in their place. Additionally, we removed a small section of ¼” copper supply line that had a kink and a leaking compression fitting. The line to the refrigerator was reinstalled with a new compression fitting to ensure a proper, leak-free connection.
Performed annual tune-up on a Goodman propane furnace. Cleaned the burners, heat exchanger, igniter, flame sensor, neutralizer, condensate trap, and pump. Checked all safety controls, venting, fans, and overall furnace operation. Bubble-tested the gas line and checked carbon monoxide levels — no leaks detected. The burners on the furnace are rusty and I recommend that they be replaced. With customer approval we ordered the parts and will call to schedule. Performed annual tune up on a Viessmann propane boiler. Cleaned the burner, heat exchanger, igniter, flame sensor, and condensate trap. Inspected combustion, safety controls, relief valve, expansion tank, venting, and overall hydronic system operation. Performed a bubble test on the gas line and checked CO levels—no leaks detected. Verified operation and systems are working properly at this time.
The faucet appears to be leaking into the tub, likely due to worn cartridges or gaskets. We will turn off the water and attempt to repair or replace these parts to stop the leak and restore reliable operation. 10-31-25 - Returned to install new handle adapter so cold handle wouldn’t freely spin. Once installed handled was able to be urned to shut water off and stop without freezing spinning. Tested for proper operation and leaks with non observed at this time
Performed annual maintenance on the oil-fired boiler, including replacement of the nozzle, oil filter, and pump strainer. The boiler was heavily sooted; all heat exchanger surfaces were thoroughly brushed and vacuumed. During inspection, it was found that the boiler sections are leaking combustion products. This indicates that the boiler has failed and is no longer safe for operation. The unit was red-tagged and disabled for safety reasons. Estimates for boiler replacement will be provided via email as soon as possible.
