We were very pleased that Cody was able to come and fix our situation on a Saturday morning with talent, a sense of humor and resolution to water spraying everywhere.
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Cody was knowledgeable and efficient. He took the time to explain the issue and, after fixing our heating system problem, spent the time to teach me how to stay on top of the system in the future.
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Aaron did a very good job documenting his work throughout the process of his work on our two heating systems.
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Our technician made everything very clear and what the options were. Work was completed in a timely fashion and Scott was very patient with the three year olds who were quite fascinated with him and his tool.
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I noticed a slow leak coming from my hot water heater I called Jerm's and in less than 48 hours I had a new unit installed. Every technician from this company has been polite, professional, and efficient. Thank you!
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Workman solved our requested service intelligently and efficiently.
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Willy and Eric installed my new disposer, replacing a 40-year old one. Very professional service, installation, and clean up. Would rather see labor charged by the hour instead of one price up front, but overall very satisfied.
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Received multiple notifications on the appointment and when the technician was on his way. He was knowledgeable and gave me upfront price options before he started working. Once he was finished I was able to pay with a credit card right on the spot. Super convenient and will be calling again.
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I've been working with Jerm's P&H for several years now on upgrades to various systems. They're always professional, ready to answer questions and follow up, and thorough in their work. The results look neat, new, and slick. The cost might be a little more than others, but you get what you pay for.
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service performed efficiently and questions answered
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We were extremely pleased with the promptness of solving the leak around toilet and leak extending to ceiling in the floor below. Tracey and Eric were very professional and respectful of our property. Thank you
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For this visit the tenant had concern over frozen pipes for the kitchen sink. Upon arrival the kitchen sink was back operating properly with no leaks present. We went to investigate further and found that the space under the kitchen sink in basement was locked and secluded without access. We were unable to further inspect as for the cause of freezing pipes but the tenant stated the heat was not turned on in basement space, given the extremely cold temperature, isolation of these pipes from heated space and pipes being on exterior wall of building likely lead to pipes freezing. Due to inaccessibility of space, poor insulation is also a concern but could not be confirmed. At this time heat is on within basement space and fixture is running properly.
For this job, we found that the water heater was not producing hot water due to a failed circulator. Upon inspection, we confirmed that the circulator had gone bad and required replacement because of its age and condition. We removed the faulty unit and installed a new circulator to restore proper operation. After installation, we tested the system and verified that it was functioning correctly and circulating hot water as it should. Customer is now a Jerms home care club member.
Upon arrival, the customer reported water leaking from the boiler. After inspection, the boiler’s automatic water feeder was found to be the source of the leak. The isolation shutoff valve required to drain the boiler for replacement was also severely corroded. With the customer’s approval, the failed water feeder and the corroded shutoff valve were removed and replaced. All connections were properly sealed and tested. During the system inspection, the expansion tank serving the water heater was found to have failed. With authorization from the customer, the expansion tank was replaced and securely mounted to the wall, tying into the existing piping configuration. Further testing revealed the domestic water pressure was excessively high, fluctuating between 85–90 psi. This indicated the need for a pressure-reducing valve to protect the plumbing and equipment. The customer approved installation, and a new pressure-reducing valve was installed on the incoming water main and adjusted to
Arrived on site to provide an estimate to replace a Modine Hot dawg garage heater. After our initial inspection of the existing install we determined we will reuse the existing vent hole but will replace the venting entirely. The new heater is the exact dimensions as the old one so we will also reuse the bracket. We will replace the appliance connector and drip leg on the gas line. We look forward to working with you to replace your garage heater!
I performed annual maintenance on a Buderus oil boiler, including replacing the nozzle, oil filter, and pump strainer. I also conducted a combustion and draft analysis, tested all system safety controls, and replaced the expansion tank and relief valve. I checked the system for leaks and verified that all heating zones were circulating and operating correctly. The boiler is now functioning as expected.
The upstairs bathroom lavatory had a persistent odor likely caused by debris buildup in the drain. We proposed treating the drain with Thrift to remove any buildup and improve overall cleanliness and odor control. After removing the pop-up assembly, we found minimal debris in the drain line, and further inspection revealed the odor was originating from the overflow passage. Multiple applications of Thrift were used through both the drain and overflow, which significantly reduced the odor, though a slight smell remains from the overflow. We also discussed replacement of the kitchen faucet sprayer hose due to a break in the line. The repair was approved, and a replacement hose has been ordered for installation at a later date. During this visit, the homeowner also expressed concern about a leak in the basement. Upon inspection, we found the leak to be coming from the furnace, which is condensing and leaking water from internal components. Due to the presence of multiple rust spots and th
I recently completed a home service project that involved the installation of a Mitsubishi two-zone heat pump system. The project included the installation of a new condenser, line sets, wiring, condensate components, and all necessary cover guards. The system was pressure-tested at 455 psi of nitrogen for 20 minutes, then vacuumed down to 297 microns before releasing the factory refrigerant charge. All system functions were tested and verified for proper operation. Additionally, I provided the homeowner, Heidi, with a walk-through of daily system use as well as guidance on recommended short-term and long-term maintenance procedures.
I performed an annual service on a Buderus oil fired boiler. I replaced the nozzle, filter, strainer, brush and vacuumed the heat exchanger and smoke pipe. I checked the system safety’s and performed a combustion test and draft test, everything is running as it should at this time. The customer stated that at night they would hear a popping noise and believe it’s coming from their radiant zone below their bedroom. I ran the zone and was unable to hear the noise for myself. I found the relay when the zone would first come on would click a few times then come on the circulator for the radiant is getting very hot and should be replaced but everything else seems to be working as it should. The customer is going to take a video of it the next time the noise happens. I turned the radiant temperature from 150 to 130 as well. There are a couple spots on the cold water line that got very rusted and corroded from hangers they would like a plumber to come out and take a look at replacing these s
Installed new prv and st12 near water heater and supported it with a strap tank holder. Set reassure to 60psi and tank pressure 58psi
Arrived on site to diagnose insufficient heat on a mini-split system with one outdoor unit and three indoor units. Two of the indoor units are floor units located within two feet of each other. One unit was reading a temperature more than 10 degrees higher than the other and has not been turning on through the phone app. I presented the option to diagnose the temperature sensor on the indoor unit, but the customer opted to try using the remote as the temperature sensor instead. I advised them to monitor the system and let us know if this solution does not work for them.
Raw FE: .5 PH: 7.5 H: 41 Treated FE: .5 PH: 7 H: 39 Customer had issues with water quality. Upon inspection tech found gravel in brine tank and the system had never been serviced. Tech cleaned gravel out of brine tank and reassembled grate. Tech then took raw and treated field test. Tech adjusted system setting from 20 grains of hardness to 41. Tech then removed injector and screen and replaced them. Old injector was plugged. Tech started a cycle and adjusted time on head. NEXT SERVICE 11/20/26
We identified an active leak at the washing machine’s laundry valves and hoses. To resolve the issue, we shut off and drained the home’s water system, removed the existing valves and hoses, discovered and replaced a corroded threaded extension, cleaned and lubricated the valve adapters, installed a new laundry valve, and restored water while purging air from the system. Before installing the new hoses, we cleaned the sediment-clogged washer screens, then tested the appliance through a short cycle to confirm proper operation and verify that no leaks remained. During our initial inspection at the main shutoff, we also evaluated the home’s pressure tank, discussed its condition with the homeowner, and provided replacement estimates for future planning.
Created estimates to take apart the wall hung sink with porcelain trap cover in order to replace a faulty existing faucet that is loose and hard to use
Replaced circulator on boiler side of indirect water tank. Brand new Moen kitchen faucet it dripping and needs to be replaced. Also need to create estimate to replace half bath lav faucet. This one will have a degree of difficulty to replace
Arrived on site to perform an annual tune up on propane boiler. After our initial inspection we provided an estimate to do the work. It was accepted. We started by turning gas and power supply off to the unit to inspect the burners. The pilot tube brass nut was rounded out and we were not able to remove it without risking breaking it. Due to this, we could not fully remove the pilot assembly to remove the burner tubes. We cleaned the burners as best as we could reach. Igniter was also worn. We inspected the heat exchanger and found that it was in really bad shape. It was covered in rust. When we checked gas pressure we found that it was set to 6.9” w.c. The unit needs 11”-14”. Adjusted it at the gas valve and when that stopped increasing the pressure we adjusted it a little more at the regulator outside. We then performed a combustion analysis and checked for CO leaks in the boiler room. No leaks present and analysis showed unit was firing fine. Due to the age and condition of the b
