We were very pleased that Cody was able to come and fix our situation on a Saturday morning with talent, a sense of humor and resolution to water spraying everywhere.
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Cody was knowledgeable and efficient. He took the time to explain the issue and, after fixing our heating system problem, spent the time to teach me how to stay on top of the system in the future.
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Aaron did a very good job documenting his work throughout the process of his work on our two heating systems.
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Our technician made everything very clear and what the options were. Work was completed in a timely fashion and Scott was very patient with the three year olds who were quite fascinated with him and his tool.
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I noticed a slow leak coming from my hot water heater I called Jerm's and in less than 48 hours I had a new unit installed. Every technician from this company has been polite, professional, and efficient. Thank you!
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Workman solved our requested service intelligently and efficiently.
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Willy and Eric installed my new disposer, replacing a 40-year old one. Very professional service, installation, and clean up. Would rather see labor charged by the hour instead of one price up front, but overall very satisfied.
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Received multiple notifications on the appointment and when the technician was on his way. He was knowledgeable and gave me upfront price options before he started working. Once he was finished I was able to pay with a credit card right on the spot. Super convenient and will be calling again.
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I've been working with Jerm's P&H for several years now on upgrades to various systems. They're always professional, ready to answer questions and follow up, and thorough in their work. The results look neat, new, and slick. The cost might be a little more than others, but you get what you pay for.
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service performed efficiently and questions answered
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We were extremely pleased with the promptness of solving the leak around toilet and leak extending to ceiling in the floor below. Tracey and Eric were very professional and respectful of our property. Thank you
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We performed an annual maintenance service on the Buderus oil-fired boiler. Service included replacing the oil nozzle, filter, and strainer; vacuuming and brushing the heat exchanger and smoke pipe; and cementing the smoke pipe connection at the chimney. A combustion analysis and draft test were completed, and all system safeties were inspected. At the completion of service, the boiler was operating properly. During the maintenance, we observed that the boiler system pressure was elevated at 25 PSI, exceeding the recommended operating pressure of 15 PSI. Further inspection revealed a failed pressure relief valve and a failing expansion tank. With customer approval, both components were replaced. The system was then checked for leaks, pressurized correctly, and tested for proper operation. At this time, the system is functioning as designed.
Arrived onsite to diagnose a no-heat issue on a Fujitsu heat pump system. The unit was installed by another company approximately 10 months ago. The customer had the original installer return to address the issue and was told it may be related to a power problem in the home. The customer has since contacted both the power company and an electrician, and no issues were found. I contacted Fujitsu technical support and verified power to the outdoor board; 240 volts was present, which is within specifications, however the board had no indicator lights. The indoor control board was displaying a communication error, which may be caused by a failed outdoor control board. Fujitsu has approved and provided the fan motors, EEV coil, and both the indoor and outdoor control boards under warranty. I provided an estimate to replace these components. The customer also requested an estimate to install a surge protector for the heat pump system; coordination with our electrician will be required to p
Arrived onsite to investigate reported “mold” on an HRV vent and to install a customer-supplied WiFi thermostat. Upon inspection, the substance on the HRV vent was determined to be algae, not mold. The vent will need to be cleaned with a degreaser once outdoor temperatures warm up. Installed a Nest WiFi thermostat in the living room and repaired two splices in the thermostat wiring. Verified proper operation; the system is functioning correctly at this time. Emailed estimates to replace the indirect water heater. The customer is also interested in a consultation regarding using the HRV for whole-house ventilation and replacing their boiler. We will follow up to schedule.
For this job we completed a return visit to attempt a number of repairs on the kitchen sink. Upon arrival the kitchen faucet was loose and spinning in place, the spout was experiencing a considerable amount of resistance during the swivel motion, and there was inadequate flow in both the hot and cold water supply. Multiple steps were taken to address all concerns. Step 1) Remove the garbage disposal from the mounting flange. Tighten the faucet to the counter top 2) Remove the spout from the faucet body, by removing the set screw in the rear of the spout and lifting the spout upwards. The existing lubricant was cleaned and removed before applying new silicone lubricant to the rubber orings. The spout was reconnected. 3) The cartridge was removed and cleaned. The faucet body was purged of all water and potential debris. The screens within the water supply lines were cleaned and flushed 4) The shutoff valves were flushed 5) The faucet was re-assembled and tested. The faucet spout swiv
Upon arrival, we responded to a reported break in the upstairs baseboard. Investigation revealed that hydronic piping had frozen and burst, splitting the copper and causing the initial leak. With customer approval, the first damaged section was repaired, and we began the process of thawing the affected piping. During further inspection, two additional breaks were discovered in the ceiling above the kitchen. Sections of the drywall ceiling were removed to gain access, and all necessary repairs were made to the damaged copper heating piping. An additional area showing excessive swelling was identified, indicating another frozen section of pipe; the affected piping was removed and replaced. Once repairs were completed, the system was air-pressure tested at 15 PSI with no leaks present. The zone was purged of air, and proper circulation of hot water was confirmed. It was noted that the thermostat controlling the baseboard zone and the small attached bathroom was turned off. Combined wit
Came to location for no water found low water cut off was tripped after turning water back on we found that one of the upstairs toilets was leaking by and the toilet flapper needed to be replaced. After we replaced toilet flapper the water was fully restored and cycled through customer stated cleaners came this morning and potentially happened then as they had water last night and this morning.
Arrived on site to diagnose no heat on one zone. Upon our inspection. We found that the thermostat had failed and was not contorting the zone properly. We provided an estimate to replace it which was accepted. We first jumped out the thermostat and found that once jumped, the zone heated properly. When we went downstairs to the boiler, we found a hyvent leaking on one of the zones. We offered to replace that as well. We started with replacing the thermostat. Removed the old backplate and installed the new one. Wired thermostat and tested operation. Zone is now heating. We then went to the hyvent. We turned the boiler off and isolated that zone to drain it. We drained as much as we needed to to get the hyvent off without getting everything wet. Replaced the hyvent and filled the zone back up. We verified there was no air in the piping. All zones are heating properly. Thank you for your business!
The existing exterior hose bib was found to be frozen, with visible ice present on the spout, indicating a failure of the fixture and a risk of internal damage. The water supply was properly shut off, the damaged hose bib was removed, and a new frost-free hose bib was installed to prevent future freezing in cold temperatures. The new fixture was securely installed, the water line was reconnected, and the system was tested to confirm proper operation and to ensure there were no leaks present. We left hose bib shut off for remainder of the winter.
The downstairs toilet was previously found to have a cracked tank caused by freezing conditions, which compromised the integrity of the unit and created a risk of leaks and further damage. The existing toilet had been removed during a prior visit and the toilet flange replaced. During this visit, the new customer-supplied toilet was assembled and installed, secured to the flange using new toilet bolts, wax ring, and supply line. The toilet was tested through multiple flush cycles with no leaks observed at this time. A bead of caulking was applied around the base of the toilet to provide additional stability and allow for easier cleaning. The existing bathroom lavatory faucet was found to be corroded and no longer operating reliably. The old faucet and pop-up assembly were disconnected and removed, and all mounting surfaces were thoroughly cleaned. A new Kohler Simplice faucet was installed along with new supply lines, pop-up assembly, and P-trap. Water was restored and the faucet was
For this job, we arrived to inspect a reported leak and determined that the source was coming from the baseboard heating system. Due to the presence of a steam boiler and the nature of the issue, an oil technician will be required to further inspect and evaluate the heating system. Water was safely turned back on to the home, and the affected heating zone along with the water feed to the boiler were shut off to prevent further leakage until proper repairs can be made.
Arrived onsite to investigate no heat in two zones on a Bosch propane boiler. The boiler was running upon arrival but was set to Eco mode, which reduces operating temperature. Due to the subzero temperatures we have been experiencing, Eco mode was turned off. The customer reported that the living room and second-floor zones were not heating properly. The living room thermostat was found to be intermittent. The zone valve serving the second-floor zone had an indicator light that would go out when the zone was calling for heat. With the customer’s approval, I replaced two thermostats and the second-floor zone valve. Verified proper operation, and the system is working properly at this time. Emailed estimates to perform an annual tune-up.
The customer reported a lack of heat on the main floor, left side of the home. They stated they attempted to thaw the piping using a heat gun without success. Upon inspection, I found the heating zone was frozen, preventing proper water circulation. Insulation was removed from the affected piping, and a heat gun was used until the frozen section was fully thawed. The zone was then purged until hot water circulation was restored. I verified that the zone was heating properly before leaving. The system contains antifreeze, and at this time, all components are operating as designed.
The homeowner contacted us regarding a kitchen toe-kick heater that was not operating. Upon arrival, a thorough evaluation was performed, during which it was determined that the toe-kick heater previously purchased by the homeowner was oversized and could not fit within the existing installation space. The supplying vendor was contacted and confirmed that no properly sized unit was available at that time. Our team then conducted additional research and identified a compatible toe-kick heater with dimensions appropriate for the existing location. During the evaluation, it was also observed that the half-bathroom toilet was leaking and allowing water to enter the basement. These findings were reviewed with the homeowner, and estimates were provided for ordering and installing the correctly sized toe-kick heater as well as pulling and resetting the existing toilet at a later date. The homeowner approved proceeding with the ordering and future installation of the toe-kick heater, with the
Replaced leaking Aqua stat well and corroded aquastat on an indirect water heater. Set water temperature to 127, (that’s where the old one was set at). Verified operation, system is working properly at this time.
