We were very pleased that Cody was able to come and fix our situation on a Saturday morning with talent, a sense of humor and resolution to water spraying everywhere.
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Cody was knowledgeable and efficient. He took the time to explain the issue and, after fixing our heating system problem, spent the time to teach me how to stay on top of the system in the future.
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Aaron did a very good job documenting his work throughout the process of his work on our two heating systems.
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Our technician made everything very clear and what the options were. Work was completed in a timely fashion and Scott was very patient with the three year olds who were quite fascinated with him and his tool.
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I noticed a slow leak coming from my hot water heater I called Jerm's and in less than 48 hours I had a new unit installed. Every technician from this company has been polite, professional, and efficient. Thank you!
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Workman solved our requested service intelligently and efficiently.
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Willy and Eric installed my new disposer, replacing a 40-year old one. Very professional service, installation, and clean up. Would rather see labor charged by the hour instead of one price up front, but overall very satisfied.
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Received multiple notifications on the appointment and when the technician was on his way. He was knowledgeable and gave me upfront price options before he started working. Once he was finished I was able to pay with a credit card right on the spot. Super convenient and will be calling again.
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I've been working with Jerm's P&H for several years now on upgrades to various systems. They're always professional, ready to answer questions and follow up, and thorough in their work. The results look neat, new, and slick. The cost might be a little more than others, but you get what you pay for.
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service performed efficiently and questions answered
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We were extremely pleased with the promptness of solving the leak around toilet and leak extending to ceiling in the floor below. Tracey and Eric were very professional and respectful of our property. Thank you
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Performed a site visit to evaluate the boiler system configuration. Isolated the wood boiler by closing the appropriate valving to prevent it from drawing water from the oil boiler. Labeled the valve for clear identification in the event the customer chooses to place the wood boiler back into operation.
Removed the existing propane water heater and installed a new 40-gallon Rheem power-vented water heater. The old tank was disconnected and removed, and new hot and cold water piping connections were installed. A thermostatic mixing valve was added and set to 120°F, and the water heater temperature was set to 140°F. All gas piping connections were leak tested and bubble tested, and no leaks are present at this time. An electrical outlet will need to be installed to supply power to the power vent unit. The tank has not yet been filled, and the gas supply to the unit remains shut off until power is provided and final startup can be completed.
During a prior visit, we performed a comprehensive diagnostic evaluation of the system due to ongoing operational issues. At that time, we verified incoming power to the outdoor unit, confirmed proper voltage through the disconnect, inspected wiring connections, and reviewed the system error codes. After completing the manufacturer’s recommended troubleshooting steps and consulting directly with Fujitsu technical support, Fujitsu determined that the outdoor control board had failed and advised replacement. During today’s visit, we replaced the outdoor control board as previously directed. After restoring power and starting the heat pump system, the system responded in the same manner as before: the indoor unit did not operate, and the outdoor condenser displayed an error code indicating an issue with the indoor unit. We then continued with further diagnostics, including verifying incoming line voltage, checking transformer output, and testing the thermistor at the evaporator coil. Ou
Arrived on site to inspect water heater still giving error code. After speaking with Dave and showing him the price for a new igniter, they decided to let it run and see if they get the 8-4 flash error again. It has not happened since he hard reset the water heater yesterday. We watched the video he took of the error code and it definitely is an 8-4 flash which corresponds with a bad gas valve. There are no other causes of that error according to Rheem tech support. If he decides he wants the igniter, we have that and a spill switch on hand just in case.
For this project, we replaced the existing UV disinfection system with a new Viqua UV light system to provide reliable and effective water treatment. The old unit was removed, and the new Viqua system was properly installed in accordance with manufacturer specifications. The installation was completed with all connections secured and the system set up to ensure proper operation and dependable water disinfection.
Arrived on site to inspect propane water heater not working intermittently. The error code that was present was an 8-4 flash which corresponds with a valve fault detected. We provided an estimate to perform a tune up so we could do a deep dive into the water heater. We found that the burner was a little dirty and the pilot was clean. Tested resistance of the igniter and found it was well within spec. We believe the gas valve is failing and that’s the cause of the error code. To verify, we reached out to Rheem tech support. They confirmed the code we were seeing was due to a failing gas valve. Provided estimate to replace which was accepted. Once we had the valve in hand, we turned off gas and power to the unit. We then removed the old gas valve and installed the new one. Ran gas piping back up to the union and bubble tested connections. No gas leaks present. Tested operation. Set gas valve to B which is around 140 degrees. We bled air from the faucet until it was flowing smoothly. Wa
Customer reported insufficient heat in the first-floor master bedroom. Upon inspection, I found the oil-fired Viessmann boiler supplying multiple cast-iron radiator hot water loops throughout the home. The system is also piped into a separate mechanical room with an additional manifold and large storage/storage buffer tanks connected to the boiler. Based on system layout, heating load, and current performance, the oil-fired Viessmann boiler appears undersized for the overall demand of this home when operating as the sole heat source. The boiler is running and attempting to satisfy all zones; however, due to the size of the residence and the number of heating loops, it is likely at or beyond its effective capacity. This would explain the lack of heat in certain areas, including the first-floor master bedroom. Customer reported oil usage of approximately 250 gallons every two weeks. They also stated that the previous owners relied heavily on the wood boiler system and used minimal oil
The first-floor lavatory faucet was found to be leaking from the body of the faucet, allowing water to drip into the cabinet below. Due to the internal failure of the faucet, the leak is not repairable and replacement is recommended to prevent further water damage. This estimate includes removal of the existing lavatory faucet and installation of a new, properly fitted replacement faucet once it is ordered and received. All supply connections will be properly secured to current plumbing standards, and the faucet will be tested upon completion to ensure proper operation and that no leaks are present. On 2/16/26, we returned to install the oil-rubbed bronze faucet. The existing faucet was removed and replaced with a new Moen widespread faucet, with all connections properly secured. After installation, the system was tested and verified to be leak-free. We also replaced the existing metal tubular drainage and converted it to new tubular plastic piping, ensuring proper alignment and secure
Following inspection of the concerns reported after yesterday’s visit, we found the boiler relief valve was leaking and the main floor radiant heating zone had been turned off. We replaced the faulty relief valve, restored operation to the radiant loop, and thoroughly tested each heating zone to confirm proper performance and ensure the system is operating safely and reliably.
Arrived on site to perform an annual tune up on a propane boiler. After our initial inspection, we noticed a hyvent was leaking so we provided an estimate for the tune up and replacing the hyvent. Both were accepted. We then performed the tune up on the propane boiler. The tune up included inspecting flame sensor and igniter. We found that the igniter was visibly worn and also tested at above 110ohms. This indicates a failing or weak igniter and should be replaced. We got approval so we swapped it out. We then performed a combustion analysis, a gas pressure test and checked for CO leaks to verify system is operating properly. Combustion analysis and gas pressure was good. System is operating properly at this time. Due to the age of boiler, we recommend starting to think about replacing it in the near future. Thank you for your business!
For this call we looked at two toilets within residence that were experiencing problems. The upstairs apartment toilet was constantly running, upon inspection we found that the fill valve was set too high prevent water from stopping. Lowered fill level to 1/2” below overflow pipe and confirmed proper operation of toilet with no issue at current time. The downstairs powder room toilet was rocking from the base slightly on the left side of toilet. This toilet was reset in Oct. of 23 and was still under workmanship warranty. Pulled toilet and replaced screws for metal flange, installed plastic spacer to raise flange, new wax ring and toilet bolts. Mounted toilet using toilet shims and tightening firmly, we confirmed no rock or movement of toilet. Connected supply line and flushed toilet numerous times to confirm no leaks at current time. Applied bead of caulking around base of toilet for added stability and ease of cleaning.
Upon arrival customer showed me a drain which had frozen and she has had issues with freezing in the past. Upon arrival I ran the water and there was no blockage present. There were no other issues present and the customer did not need any other work performed. The garage is drafty and unheated which caused the freeze up. To avoid this I recommend improving insulation, reducing drafts, and turning up the heat in times of extreme cold. Customer had a bottle of RV antifreeze. As a courtesy I poured it into the problematic tub drain, the lav trap, and filled the toilet tank and bowl with it followed by me flushing said toilet to fill the toilet with antifreeze. This is to prevent future freeze ups. I also showed the customer how to shut off the water main and pump in case of emergencies and for her trip to avoid flooding if the pipes freeze due to intermittent issues with her heat.
Arrived on site to inspect Minisplit excessively icing up under the unit. We found that the unit is tipping quite a bit toward the house. We believe that the pad or the ground had shifted and is causing the ice melt from the unit is dripping backward toward the house. We will need to wait for the ice to melt before we can fix the pad. We will try to pitch the unit so that it is not draining toward the house. Heather also mentioned the thermostat in one of the floor units is still a problem and would like it fixed.
