We were very pleased that Cody was able to come and fix our situation on a Saturday morning with talent, a sense of humor and resolution to water spraying everywhere.
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Cody was knowledgeable and efficient. He took the time to explain the issue and, after fixing our heating system problem, spent the time to teach me how to stay on top of the system in the future.
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Aaron did a very good job documenting his work throughout the process of his work on our two heating systems.
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Our technician made everything very clear and what the options were. Work was completed in a timely fashion and Scott was very patient with the three year olds who were quite fascinated with him and his tool.
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I noticed a slow leak coming from my hot water heater I called Jerm's and in less than 48 hours I had a new unit installed. Every technician from this company has been polite, professional, and efficient. Thank you!
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Workman solved our requested service intelligently and efficiently.
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Willy and Eric installed my new disposer, replacing a 40-year old one. Very professional service, installation, and clean up. Would rather see labor charged by the hour instead of one price up front, but overall very satisfied.
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Received multiple notifications on the appointment and when the technician was on his way. He was knowledgeable and gave me upfront price options before he started working. Once he was finished I was able to pay with a credit card right on the spot. Super convenient and will be calling again.
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I've been working with Jerm's P&H for several years now on upgrades to various systems. They're always professional, ready to answer questions and follow up, and thorough in their work. The results look neat, new, and slick. The cost might be a little more than others, but you get what you pay for.
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service performed efficiently and questions answered
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We were extremely pleased with the promptness of solving the leak around toilet and leak extending to ceiling in the floor below. Tracey and Eric were very professional and respectful of our property. Thank you
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Performed annual maintenance on the oil-fired furnace, including a comprehensive inspection of all safety controls and system components to ensure safe and efficient operation in accordance with manufacturer specifications. Replaced the oil nozzle, oil filter, and strainer. Cleaned the furnace and smoke pipe by brushing and vacuuming. Conducted a combustion analysis and draft test, and inspected the heat exchanger. All tests passed at the time of service. Due to the age of the furnace and its overall condition, replacement of the unit is highly recommended.
Upon arrival customer had a toilet which was filling very slowly and a dishwasher was not working. I reset the GFI on the dishwasher outlet and tested the volts. Outlet was approximately 122 and the dishwasher is now working. Monitor the issue and see if it trips it again. I then replaced the fill valve and reduced the toilets fill time to under a minute from three minutes. Everything is flushing well with no issues at the time of service. Upon my inspection I found that the pressure tank was extremely rusted at the 90. Customer would like it replaced and the estimate was signed off for future work.
Arrived onsite to investigate a water leak at the indirect water heater. During my thorough evaluation, I found the leak originating from the aquastat well. The aquastat was also seized inside the well. I recommended replacing both the aquastat and the well, and emailed estimates to the customer.
During this visit, the homeowner requested information regarding replacing the existing pressure tank with a larger-capacity unit. We reviewed the home’s size and system requirements to determine appropriate tank sizing and addressed additional questions related to the prior projects previously discussed with other Jerm’s team members. Estimates for the pressure tank replacement will be emailed to the homeowner for review and approval, and we recommended coordinating this work with the planned well pump replacement for optimal efficiency and cost savings.
For this job, we came out to assess the existing pressure tank and UV light system. Upon evaluation, the pressure tank was found to be older but still functioning properly at this time. The existing UV light was observed to be dripping and showing signs of failure. After reviewing options with the customer, they elected to hold off on replacing the pressure tank and move forward with replacing the UV system. The customer approved installation of a new 15 GPM VIQUA UV light, which will need to be ordered and installed at a later date. All findings and recommendations were discussed with the customer during the visit.
We found the plumbing system lacked a proper access point to perform air testing and locate additional burst pipes or failure points. We recommended installing a boiler drain to allow accurate testing, improve diagnostics, and ensure the system’s safety and reliability. During the installation attempt, we discovered the existing pressure-reducing valve was aged, no longer operating reliably, and showing signs of leaking. Replacement of the valve was recommended to maintain proper water pressure and protect the plumbing system from potential damage. The pressure-reducing valve was replaced, and a new quarter-turn drain valve was installed to provide future access for pressure testing and system drainage. While shutting off the water supply, a minor drip was observed at the water meter; the retaining nut was tightened and the leak subsided. Prior to air testing, a known burst section of 1/2” copper water line was identified, which prevented proper testing of the system. We recommended r
Arrived onsite to investigate a no-heat issue on a York propane furnace. The furnace was off upon arrival. We turned the unit on and it initially fired and ran properly; however, after approximately five minutes of operation, it shut off and displayed a limit switch fault. Upon inspection, we found the air filter to be heavily plugged. A clogged air filter can restrict airflow and cause the furnace to trip the limit switch. We recommended replacing the air filter and performing an annual furnace tune-up. The customer stated they would obtain a replacement air filter. Performed annual tune-up, cleaned the burners, heat exchanger, igniter, and flame sensor. Checked all safety controls, condensate, venting, fans, and overall furnace operation. Bubble-tested the gas line and checked carbon monoxide levels — no leaks detected. Verified operation; system is running properly at this time.
Replaced the circulator on the radiant manifold due to excessive heat during operation. Upon removal, the circulator was found to be heavily contaminated with debris. The affected loop was purged, removing a mud-like substance from the line, and a new circulator was installed. System was checked for leaks and proper operation; the zone is now circulating and heating correctly. All components are operating as intended at this time. It is recommended that the entire system be fully purged at the next scheduled service.
Responded to a no-heat complaint in the garage and the space above the garage. Upon arrival, confirmed a call for heat from the thermostat and observed that the return piping for zone 1 was cold. Purged the zone and verified there were no freeze conditions. Confirmed proper water circulation through the zone. Observed the circulator intermittently cycling on and off despite a constant call for heat. Verified proper voltage at the relay board and at the circulator. Determined that the electrical plug at the circulator was not fully secured. Reseated the connector and verified secure connections at all remaining circulators. The system is operating properly at this time.
The garbage disposal mounting screws had come loose, causing the unit to shift and leak. Installed new screws to secure the disposal and re-applied plumber’s putty to the basket strainer to restore a watertight seal.
Replaced 3 worn burners on a Peerless boiler. Checked carbon monoxide levels, no leaks present. Verified operation, system is working properly at this time.
For this job, we evaluated the bathroom widespread faucet and found that it was leaking from the faucet head, indicating an internal failure. Due to the nature of the leak, the faucet is not repairable and requires full replacement. The existing finish is rubbed bronze, which is not readily available on hand, so the replacement faucet will need to be ordered. Once the correct faucet is received, we will return at a later date to remove the existing unit and install the new widespread faucet. All work will be completed to current plumbing standards, and the new faucet will be tested upon installation to ensure proper operation and leak-free performance.
Installed a new Entipur automatic sediment filter to reduce excess sediment in the water supply that had been contributing to clogged plumbing fixtures throughout the home. The well tank was thoroughly flushed to eliminate existing build-up sediment and improve overall system performance. A slow leak was identified at the soaking tub valve. The valve was removed, and the supply lines were safely capped to prevent further leakage. The homeowner will be purchasing a replacement valve for future installation. All water connections, associated piping, and filter drainage were inspected and tested for proper operation. No leaks were detected at the time of service. All work was completed professionally and the plumbing system was left in safe, working condition upon completion of service.
Treated H:1 PH: 8 FE:0 Raw: H:36 PH:7.5 FE:0 36 hardness at fixtures Upon arrival customers had been experiencing water quality issues which in turn would cause damage to their instruments. Customer stated that they had not had the system serviced and were unsure of the installation date. I tested from the pre and post test ports installed with the system and found that while the water quality was not perfect on the treated side the hardness and PH were not extremely bad. I found that the hardness was very high on the raw side AND at the fixtures. I inspected the plumbing and found that the bypass for a solenoid shutoff had been left open, which in turn bypassed the softener allowing untreated water into the plumbing. I closed the bypass and verified that they still had water. Moving forward I recommend leaving the bypass of the solenoid and softener open followed by the service of the softener at an appropriate time to see if this improves the water quality. I took a raw
