We were very pleased that Cody was able to come and fix our situation on a Saturday morning with talent, a sense of humor and resolution to water spraying everywhere.
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Cody was knowledgeable and efficient. He took the time to explain the issue and, after fixing our heating system problem, spent the time to teach me how to stay on top of the system in the future.
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Aaron did a very good job documenting his work throughout the process of his work on our two heating systems.
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Our technician made everything very clear and what the options were. Work was completed in a timely fashion and Scott was very patient with the three year olds who were quite fascinated with him and his tool.
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I noticed a slow leak coming from my hot water heater I called Jerm's and in less than 48 hours I had a new unit installed. Every technician from this company has been polite, professional, and efficient. Thank you!
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Workman solved our requested service intelligently and efficiently.
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Willy and Eric installed my new disposer, replacing a 40-year old one. Very professional service, installation, and clean up. Would rather see labor charged by the hour instead of one price up front, but overall very satisfied.
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Received multiple notifications on the appointment and when the technician was on his way. He was knowledgeable and gave me upfront price options before he started working. Once he was finished I was able to pay with a credit card right on the spot. Super convenient and will be calling again.
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I've been working with Jerm's P&H for several years now on upgrades to various systems. They're always professional, ready to answer questions and follow up, and thorough in their work. The results look neat, new, and slick. The cost might be a little more than others, but you get what you pay for.
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service performed efficiently and questions answered
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We were extremely pleased with the promptness of solving the leak around toilet and leak extending to ceiling in the floor below. Tracey and Eric were very professional and respectful of our property. Thank you
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Multiple fixtures had low water pressure due to sediment clogging the aerators. We removed and cleaned the aerators to restore proper flow and reliable fixture performance. Upon arrival, we investigated the cause of the low pressure and found that the sediment filter was not clogged and the pressure tank was not waterlogged. At the kitchen faucet, we found low pressure, but removing the sprayer head restored full flow, confirming the restriction was in the aerator. We also verified that not all fixtures were affected, as the half-bath faucet had good pressure. With approval, we inspected all aerators and cleared sediment from each unit. All sinks and lavatories had been heavily restricted but are now operating properly with normal flow and no leaks. While attempting to clean the aerators for the laundry valve due to a low-flow error code, a leak developed from the valve body due to the unit’s deteriorated condition. The laundry shutoff valve and hoses were heavily corroded and at risk
On our return visit, we installed the properly sized toe kick heater after determining during the previous appointment that the customer-supplied unit was oversized for the space and application. We removed the existing toe kick heater and installed the new correctly sized unit. The piping was altered and reconfigured as needed to accommodate the updated layout and ensure proper alignment and connection. Once installation was complete, we restored the system to operation and thoroughly tested the unit for proper function and heat output. All connections were inspected under operating conditions, and no leaks were present at the time of service completion. The unit is operating as designed. During the same visit, we addressed a reported issue of the toilet leaking into the basement when flushed. We shut off the water supply, drained the fixture, and removed the toilet to inspect the cause of the leak. Upon further evaluation, we found that the toilet flange is deteriorated and no longe
The existing kitchen faucet was outdated and was replaced with the new customer-supplied unit, providing improved appearance, reliable operation, and enhanced everyday functionality. Water was shut off under the sink using the existing multi-turn valves, and the packing nut on the hot side valve was tightened to address a minor drip. The old faucet with side sprayer was removed, surfaces were cleaned, and the new customer-supplied Kohler faucet with side sprayer was installed and securely fastened to the countertop. Water supply lines were reconnected, the water was turned on, and the faucet was tested with no leaks or issues at this time. The upstairs bathroom shower diverter is not operating properly, preventing normal use of the tub spout and shower. Diagnostics confirmed the diverter cartridge was completely seized along with the diverter handle assembly. Freeing lubricant was applied to multiple points to verify the tub spout was not the cause of the issue, and the trim was disas
Upon arrival customer had a seized up faucet handle, a shower with no hot water, a softener that needed to be serviced, and a 4x20 sediment filter that needed to be replaced. I started by removing the 4x20 sediment filter and installed a new customer supplied sediment filter and cleaned/lubricated o ring. I then cleaned the softener injector and screen and reinstalled them to ensure proper function of the water softener. I then removed the wide spread faucet from the pedestal sink along with the supply lines. I then installed a new Kohler wide spread faucet with two new chrome supply lines. I hooked the supply lines into the existing adapters and tested function. The faucet is working well with no leaks present at the time of service. Follow up appointment is needed for the installation of a new Delta shower valve and trim. Tech arrived to complete the job. I started by butting into two bays of the wall to access the valve and plumbing pertaining to it. I then removed said pl
Replaced failed ST-5 expansion tank on the indirect water heater. The new expansion tank was pressurized to 60 PSI to match house water pressure. System was checked and confirmed leak-free. Replaced failed Hy-Vent air eliminator on the heating side of the indirect water heater. The zone was purged of air and proper circulation was verified. All fittings and components were inspected. No leaks are present. The system is operating properly at this time.
Completed installation of a Rheem 40-gallon power-vented propane water heater. Installed a new electrical outlet above the unit to supply power to the power venter. The water heater was filled and purged of air, and proper operation was verified. The mixing valve was set to 120°F, and the tank temperature was set to 140°F. The unit is operating properly at this time.
Performed a site visit to evaluate the boiler system configuration. Isolated the wood boiler by closing the appropriate valving to prevent it from drawing water from the oil boiler. Labeled the valve for clear identification in the event the customer chooses to place the wood boiler back into operation.
Removed the existing propane water heater and installed a new 40-gallon Rheem power-vented water heater. The old tank was disconnected and removed, and new hot and cold water piping connections were installed. A thermostatic mixing valve was added and set to 120°F, and the water heater temperature was set to 140°F. All gas piping connections were leak tested and bubble tested, and no leaks are present at this time. An electrical outlet will need to be installed to supply power to the power vent unit. The tank has not yet been filled, and the gas supply to the unit remains shut off until power is provided and final startup can be completed.
During a prior visit, we performed a comprehensive diagnostic evaluation of the system due to ongoing operational issues. At that time, we verified incoming power to the outdoor unit, confirmed proper voltage through the disconnect, inspected wiring connections, and reviewed the system error codes. After completing the manufacturer’s recommended troubleshooting steps and consulting directly with Fujitsu technical support, Fujitsu determined that the outdoor control board had failed and advised replacement. During today’s visit, we replaced the outdoor control board as previously directed. After restoring power and starting the heat pump system, the system responded in the same manner as before: the indoor unit did not operate, and the outdoor condenser displayed an error code indicating an issue with the indoor unit. We then continued with further diagnostics, including verifying incoming line voltage, checking transformer output, and testing the thermistor at the evaporator coil. Ou
Arrived on site to inspect water heater still giving error code. After speaking with Dave and showing him the price for a new igniter, they decided to let it run and see if they get the 8-4 flash error again. It has not happened since he hard reset the water heater yesterday. We watched the video he took of the error code and it definitely is an 8-4 flash which corresponds with a bad gas valve. There are no other causes of that error according to Rheem tech support. If he decides he wants the igniter, we have that and a spill switch on hand just in case.
For this project, we replaced the existing UV disinfection system with a new Viqua UV light system to provide reliable and effective water treatment. The old unit was removed, and the new Viqua system was properly installed in accordance with manufacturer specifications. The installation was completed with all connections secured and the system set up to ensure proper operation and dependable water disinfection.
Arrived on site to inspect propane water heater not working intermittently. The error code that was present was an 8-4 flash which corresponds with a valve fault detected. We provided an estimate to perform a tune up so we could do a deep dive into the water heater. We found that the burner was a little dirty and the pilot was clean. Tested resistance of the igniter and found it was well within spec. We believe the gas valve is failing and that’s the cause of the error code. To verify, we reached out to Rheem tech support. They confirmed the code we were seeing was due to a failing gas valve. Provided estimate to replace which was accepted. Once we had the valve in hand, we turned off gas and power to the unit. We then removed the old gas valve and installed the new one. Ran gas piping back up to the union and bubble tested connections. No gas leaks present. Tested operation. Set gas valve to B which is around 140 degrees. We bled air from the faucet until it was flowing smoothly. Wa
Customer reported insufficient heat in the first-floor master bedroom. Upon inspection, I found the oil-fired Viessmann boiler supplying multiple cast-iron radiator hot water loops throughout the home. The system is also piped into a separate mechanical room with an additional manifold and large storage/storage buffer tanks connected to the boiler. Based on system layout, heating load, and current performance, the oil-fired Viessmann boiler appears undersized for the overall demand of this home when operating as the sole heat source. The boiler is running and attempting to satisfy all zones; however, due to the size of the residence and the number of heating loops, it is likely at or beyond its effective capacity. This would explain the lack of heat in certain areas, including the first-floor master bedroom. Customer reported oil usage of approximately 250 gallons every two weeks. They also stated that the previous owners relied heavily on the wood boiler system and used minimal oil
The first-floor lavatory faucet was found to be leaking from the body of the faucet, allowing water to drip into the cabinet below. Due to the internal failure of the faucet, the leak is not repairable and replacement is recommended to prevent further water damage. This estimate includes removal of the existing lavatory faucet and installation of a new, properly fitted replacement faucet once it is ordered and received. All supply connections will be properly secured to current plumbing standards, and the faucet will be tested upon completion to ensure proper operation and that no leaks are present. On 2/16/26, we returned to install the oil-rubbed bronze faucet. The existing faucet was removed and replaced with a new Moen widespread faucet, with all connections properly secured. After installation, the system was tested and verified to be leak-free. We also replaced the existing metal tubular drainage and converted it to new tubular plastic piping, ensuring proper alignment and secure
