We were very pleased that Cody was able to come and fix our situation on a Saturday morning with talent, a sense of humor and resolution to water spraying everywhere.
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Cody was knowledgeable and efficient. He took the time to explain the issue and, after fixing our heating system problem, spent the time to teach me how to stay on top of the system in the future.
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Aaron did a very good job documenting his work throughout the process of his work on our two heating systems.
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Our technician made everything very clear and what the options were. Work was completed in a timely fashion and Scott was very patient with the three year olds who were quite fascinated with him and his tool.
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I noticed a slow leak coming from my hot water heater I called Jerm's and in less than 48 hours I had a new unit installed. Every technician from this company has been polite, professional, and efficient. Thank you!
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Workman solved our requested service intelligently and efficiently.
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Willy and Eric installed my new disposer, replacing a 40-year old one. Very professional service, installation, and clean up. Would rather see labor charged by the hour instead of one price up front, but overall very satisfied.
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Received multiple notifications on the appointment and when the technician was on his way. He was knowledgeable and gave me upfront price options before he started working. Once he was finished I was able to pay with a credit card right on the spot. Super convenient and will be calling again.
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I've been working with Jerm's P&H for several years now on upgrades to various systems. They're always professional, ready to answer questions and follow up, and thorough in their work. The results look neat, new, and slick. The cost might be a little more than others, but you get what you pay for.
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service performed efficiently and questions answered
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We were extremely pleased with the promptness of solving the leak around toilet and leak extending to ceiling in the floor below. Tracey and Eric were very professional and respectful of our property. Thank you
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The spray head on the Kohler faucet was replaced after diagnosing a noticeable loss of water pressure when the spray head was installed compared to when it was removed. Upon inspection, the existing spray head was found to be internally restricted and no longer functioning properly, which was limiting water flow. The old spray head was removed and a new, compatible Kohler spray head was installed and securely connected. The faucet was then tested in both standard flow and spray modes to confirm proper operation and restored water pressure. At completion, the faucet was operating as designed with consistent pressure and no leaks observed. Customer would like a hard copy of receipt sent to her as well as email.
Replaced rusted burners on a Goodman propane furnace. Performed a bubble test on the gas line; no leaks were found. Checked carbon monoxide levels and confirmed there were no leaks present. Verified proper operation—system is working correctly at this time.
Upon arrival customer had a toilet that was not flushing. Flush tower was broken and not opening. Customer decided to replace the toilet outright. Tech removed the supply line and toilet. Upon pulling the toilet I found that it was rusted and not structurally sound enough to reuse. I removed the old flange and replace it with a spacer and a repair flange ring. I mounted the repair flange to the floor and set the toilet. I flushed the toilet repeatedly and found it was working well with no leaks. I the caulked the base of the toilet with clear cure silicone.
Upon inspection, a section of baseboard piping was found to be burst near a 90-degree fitting located within an exterior wall. The damaged piping was removed and replaced with new 3/4” heating-rated PEX piping to allow for improved expansion tolerance in the event of future freezing. The transition from the existing copper piping to the new PEX was completed using two 3/4” copper-to-PEX adapters, along with one 3/4” PEX 90-degree fitting to properly route the piping at the corner. All accessible piping was insulated with foam insulation to provide additional protection against freezing. The heating loop was then pressurized with air and tested for leaks, with no pressure loss observed during testing. The loop was subsequently refilled with water, checked again for leaks, purged of air, and fully tested for proper operation. At this time, the system is functioning as intended. We recommended adding the proper glycol mixture to the system for freeze protection; however, the homeowners e
The customer reported that two boiler circulators were excessively noisy and requested evaluation and replacement. The customer turned on the affected zones so the circulators could be observed in operation. Both circulators were confirmed to be noisy, and one circulator showed signs of poor or no water circulation. With customer approval, both circulators were replaced. Upon removal, the original circulators showed significant rusting, and the system water appeared heavily discolored, indicating contamination within the system. After installation, all connections were checked and verified to be leak-free. Both zones were tested for proper operation, and adequate hot water return was confirmed. The system is operating properly at this time. It is recommended that the remaining three circulators be replaced in the spring, as they are beginning to show signs of noise and system contamination similar to the replaced units.
I came to give an estimate for a rear outlet toilet and check their filter. I took a field test for the raw and treated water Treated- PH:7 H:2 FE:0 Raw- PH:7.5 H:17 FE:Trace I removed the sediment filter and replaced it with a customer supplied sediment filter and cleaned and lubricated the o ring. I removed the injector and screen for the softener. The injector was plugged with sediment. I adjusted the time and reinstalled the injector after cleaning it.
The kitchen faucet side sprayer hose was torn and leaking, causing improper operation. We replaced the sprayer hose and spray head, cleaned the sink base, installed a new escutcheon, and tested the fixture after restoring water, confirming proper operation with no leaks present at this time.
The homeowner contacted us regarding a broken vent pipe through the roof and questions about water hardness and filtration options. During our evaluation, we confirmed the vent was broken. After approval, we replaced the broken PVC pipe and clamps. The roof boot that seals the pipe into the attic had failed, so we applied a temporary silicone seal to reduce water intrusion. It is highly recommended that a roofing company install a new roof boot to ensure a permanent waterproof seal. We also collected water samples and prepared quotes for various water treatment options to address hardness and improve water quality.
Tech went out to replace two seized up gate valves that would not fully close and to add to stop shutoff valves for the kitchen sink. I removed both gate valves under the sink and replaced them with two more reliable ball valves. I teed off before these shutoffs and installed the two faucet shutoff stop valves to ensure reliability, serviceability, and to ensure ball valves only shut off water lines running into the wall. I tested fixtures in every part of the house and was unable to find what the water lines go to. I went around and tried every faucet and fixture cleaning out aerators in every fixture along the way. With no success I concluded that there were capped off lines in the wall. Customer confirmed that the other side of the wall used to have a bar sink. I also replace the Rohl cartridge in an attempt to correct pressure issue at the fixture. I also disassembled the neck of the faucet and cleared out any debris in the valve body and all other orifices in the valve body. T
For this job, I responded to an after-hours no-water service call and determined the home was equipped with a Pentair constant pressure system. I was able to restore water service to the house by performing a hard reset of the system. During diagnosis, the system displayed an excessive run-time fault code and was in a locked-out condition. The customer was advised to contact wragg Bros for a more in-depth evaluation and service of the system. I inspected all interior faucets and toilets while the customers were away to verify there were no active leaks, and all fixtures appeared to be in proper working order. I did note a hose connected to the rear hose bib and informed the customer of the potential risks associated with leaving hoses attached during cold temperatures. Water service was restored and operational at the time of departure.
Installed new burner orifice and combustion air safety on a Rheem propane power vented water heater. Bubble tested gas line, pilot line and checked carbon monoxide levels, no leaks detected. Verified operation, system is working properly at this time. The parts were covered under Rheem’s warranty and the labor was covered under Jerm’s warranty. I thought I smelled propane by the propane tanks and talked to them about it and advised them to call their gas supplier. I also emailed estimates to perform an annual tune up on a propane furnace and Jerm’s home care club.
The existing copper water line was cut out and approximately 20 feet of new copper piping was installed in its place. All new piping was properly measured, fitted, and securely soldered to ensure tight, leak-free connections. The water line was carefully reconnected to the existing system and supported with new hangers installed at appropriate intervals to provide proper alignment and long-term stability. Upon completion, the system was pressurized and thoroughly tested to verify proper operation, with no leaks observed and normal water flow restored.
For today’s visit, we addressed a leaking emergency shutoff valve on the cold water supply serving the downstairs bathroom. The existing shutoff was removed and replaced with a new 3/8” IPS quarter-turn shutoff valve to eliminate the leak. Once the replacement was complete, the water supply was restored and the system was thoroughly tested for leaks and proper operation. At this time, no leaks are present and the valve is functioning as intended. We will also be emailing the customer detailed estimates to install new quarter-turn PEX shutoff valves in the basement to allow isolation of each bathroom group as well as the kitchen, providing improved control and convenience for any future repairs or maintenance.
Arrived onsite to investigate a no-hot-water issue. The home has a Rheem 40-gallon propane power-vented water heater that we installed in May 2025. During my thorough evaluation, I found the burner heavily sooted and the combustion air safety tripped. I contacted tech support, and they are sending a new orifice and a new combustion air safety. I cleaned the burner, removed the soot buildup, and checked the gas pressure, which was within spec at 12 in/wc. The homeowner mentioned that the issue began after they ran out of propane. Rheem is sending the parts to the customer, I told them to let us know when they receive them so we can schedule. The parts are covered under Raheem’s warranty and the labor is covered under Jerm’s 1 year warranty.
We will install a new drain/test assembly, pressure test the system to ensure it’s leak-free, energize it with water, and install 16 rated sprinkler head cover plates.
